hey, i upgraded my graphics card (ATI HD3850) on my computer and it works
fine but i no longer have sound on my computer. i tryed updating the drivers
and changing the settings and still no sound. when i take out the graphics
card i have sound again. i asked bestbuy and they said that i shorted out
something on the motherboard, i told them that when i take the card back out
i have sound again and they were clueless about what to do. nobody that i've
talked to has ever heard of this happening. they said it seems like a driver
conflict and to upgrade the drivers, but that didn't work. does anyone have
any ideas?

Anti*Star wrote:

> hey, i upgraded my graphics card (ATI HD3850) on my computer and it works
> fine but i no longer have sound on my computer. i tryed updating the drivers
> and changing the settings and still no sound. when i take out the graphics
> card i have sound again. i asked bestbuy and they said that i shorted out
> something on the motherboard, i told them that when i take the card back out
> i have sound again and they were clueless about what to do. nobody that i've
> talked to has ever heard of this happening. they said it seems like a driver
> conflict and to upgrade the drivers, but that didn't work. does anyone have
> any ideas?

Yes, BestBuy techs are often clueless. Try putting the sound card in a
different PCI slot, one not next to the video card.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

sorry, i should have been more specific, when i got the computer it only had
an oboard graphics and onboard sound, there was is no stand alone graphic or
sound cards, i then upgraded the graphics card but the sound card is still
onboard, so i can't move it to a different PCI slot as it is on the
motherboard. maybe this is where the problem is... should i upgrade the sound
card along with the graphic card? bestbuy said that i shouldn't have to do
this... i've never had to upgrade these cards before because i've only had
laptops priviously. thanks.

"Malke" wrote:

> Anti*Star wrote:

> > hey, i upgraded my graphics card (ATI HD3850) on my computer and it works
> > fine but i no longer have sound on my computer. i tryed updating the drivers
> > and changing the settings and still no sound. when i take out the graphics
> > card i have sound again. i asked bestbuy and they said that i shorted out
> > something on the motherboard, i told them that when i take the card back out
> > i have sound again and they were clueless about what to do. nobody that i've
> > talked to has ever heard of this happening. they said it seems like a driver
> > conflict and to upgrade the drivers, but that didn't work. does anyone have
> > any ideas?

>
> Yes, BestBuy techs are often clueless. Try putting the sound card in a
> different PCI slot, one not next to the video card.
>
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>

Anti*Star wrote:

> sorry, i should have been more specific, when i got the computer it only had
> an oboard graphics and onboard sound, there was is no stand alone graphic or
> sound cards, i then upgraded the graphics card but the sound card is still
> onboard, so i can't move it to a different PCI slot as it is on the
> motherboard. maybe this is where the problem is... should i upgrade the sound
> card along with the graphic card? bestbuy said that i shouldn't have to do
> this... i've never had to upgrade these cards before because i've only had
> laptops priviously. thanks.

Yes, knowing what hardware you actually have would have been helpful,
but that's OK. Before you go and buy a PCI sound card, go into your BIOS
and change your default graphics card from onboard to AGP (or PCIe,
whichever you have). While you're in there, make sure the onboard sound
is enabled.

Accessing the BIOS
http://michaelstevenstech.com/bios_manufacturer.htm
http://www.uktsupport.co.uk/reference/biosp.htm
http://www.computerhope.com/issues/ch000235.htm


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

thank you so much for your help!! that worked wonderfully. i wouldn't have
even thought of going to the BIOS setting. once again, thankyou!

"Malke" wrote:

> Anti*Star wrote:

> > sorry, i should have been more specific, when i got the computer it only had
> > an oboard graphics and onboard sound, there was is no stand alone graphic or
> > sound cards, i then upgraded the graphics card but the sound card is still
> > onboard, so i can't move it to a different PCI slot as it is on the
> > motherboard. maybe this is where the problem is... should i upgrade the sound
> > card along with the graphic card? bestbuy said that i shouldn't have to do
> > this... i've never had to upgrade these cards before because i've only had
> > laptops priviously. thanks.

>
> Yes, knowing what hardware you actually have would have been helpful,
> but that's OK. Before you go and buy a PCI sound card, go into your BIOS
> and change your default graphics card from onboard to AGP (or PCIe,
> whichever you have). While you're in there, make sure the onboard sound
> is enabled.
>
> Accessing the BIOS
> http://michaelstevenstech.com/bios_manufacturer.htm
> http://www.uktsupport.co.uk/reference/biosp.htm
> http://www.computerhope.com/issues/ch000235.htm
>
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>

Anti*Star wrote:

> thank you so much for your help!! that worked wonderfully. i wouldn't have
> even thought of going to the BIOS setting. once again, thankyou!

Super! I'm glad that sorted it for you. Thanks very much for taking the
time to let me know.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User