Vista - How to contact Microsoft

02-28-2008

Several days ago I posted a question concerning the inability of my
Microsoft Fingerprint Reader to function. I did not receive answers from
anyone in the discussion groups. I spent several hours over several days
speaking to a Microsoft tech support supervisor trying to get it to work, to
no avail, and the case was closed by Microsoft as having no solution
available.
This was not acceptable to me, being the curious person I am. I
decided, what the hell, I'll just uninstall my OS, reformat and do a clean
install. During the install I installed each and every update and
application one at a time, checking the function of my fingerprint reader
after each update and application, rebooting after each one. I had many
updates and applications to install so it took me two days to discover the
problem.
The application preventing the fingerprint reader from functioning is a
Microsoft application contained in one of Microsoft's programs. It is the
"Windows Live Installer" included in Windows Live Mail. I uninstalled
Windows Live Installer and the fingerprint reader works perfectly.
Uninstalling this application has caused no problems so far.
Once the OS and all of my programs were installed I decided to download
and install Vista SP1 once again to determine if the problem would reoccur
with SP1. It did not. Everything works perfectly and my OS is lightning fast
with SP1 once again installed.
My problem is this: I have tried to send a support email to Microsoft
explaining the fix to the fingerprint reader problem so as to save them a
lot of time and money. I'm certain Microsoft will be able to alter the
application to make it compatible with the Microsoft Fingerprint Reader. It
should be a simple matter for them to do so. I discovered, reading many
forums, that thousands of people are having this same problem. The Microsoft
support page could not verify the product number of my fingerprint reader so
I was not able to send the information. I called Microsoft Support and they
don't see to be interested. I'll be damned if I'm going to pay $35.00 to
send a support email and notify Microsoft of a Microsoft problem.
I want nothing from Microsoft; not a thank you, not recognition, not a
free product, not anything. Can anyone provide me with the proper support
email address I can send this information to, or can anyone do it for me? I
would appreciate it very much as I don't want other people to suffer the
frustrations and aggravations I suffered while trying to get this product to
work properly.
Thank you in advance for any information you may wish to provide.

C.B.

--
It is the responsibility and duty of everyone to help the underprivileged
and unfortunate among us.

02-28-2008

"C.B." <notreallyc.b.mullen@xxxxxx> wrote in message
news:2396AB38-3743-4CC3-AEBA-5E851EDDB0A7@xxxxxx

Quote:

> Several days ago I posted a question concerning the inability of my
> Microsoft Fingerprint Reader to function. I did not receive answers from
> anyone in the discussion groups. I spent several hours over several days
> speaking to a Microsoft tech support supervisor trying to get it to work,
> to no avail, and the case was closed by Microsoft as having no solution
> available.
> This was not acceptable to me, being the curious person I am. I
> decided, what the hell, I'll just uninstall my OS, reformat and do a clean
> install. During the install I installed each and every update and
> application one at a time, checking the function of my fingerprint reader
> after each update and application, rebooting after each one. I had many
> updates and applications to install so it took me two days to discover the
> problem.
> The application preventing the fingerprint reader from functioning is
> a Microsoft application contained in one of Microsoft's programs. It is
> the "Windows Live Installer" included in Windows Live Mail. I uninstalled
> Windows Live Installer and the fingerprint reader works perfectly.
> Uninstalling this application has caused no problems so far.
> Once the OS and all of my programs were installed I decided to
> download and install Vista SP1 once again to determine if the problem
> would reoccur with SP1. It did not. Everything works perfectly and my OS
> is lightning fast with SP1 once again installed.
> My problem is this: I have tried to send a support email to Microsoft
> explaining the fix to the fingerprint reader problem so as to save them a
> lot of time and money. I'm certain Microsoft will be able to alter the
> application to make it compatible with the Microsoft Fingerprint Reader.
> It should be a simple matter for them to do so. I discovered, reading many
> forums, that thousands of people are having this same problem. The
> Microsoft support page could not verify the product number of my
> fingerprint reader so I was not able to send the information. I called
> Microsoft Support and they don't see to be interested. I'll be damned if
> I'm going to pay $35.00 to send a support email and notify Microsoft of a
> Microsoft problem.
> I want nothing from Microsoft; not a thank you, not recognition, not a
> free product, not anything. Can anyone provide me with the proper support
> email address I can send this information to, or can anyone do it for me?
> I would appreciate it very much as I don't want other people to suffer the
> frustrations and aggravations I suffered while trying to get this product
> to work properly.
> Thank you in advance for any information you may wish to provide.
>
> C.B.
>
>
> --
> It is the responsibility and duty of everyone to help the underprivileged
> and unfortunate among us.

So document it that. Detail, by item, how many hours you spent trouble
shooting and debugging the problem. Total it all at $100 / hr and send MS
the bill, to account payable. Mention if you don't hear from them you will
have to elevate the situation.

--
BobF.
Lincoln actually got it right but was way ahead of his time when he said,
"You can have some of you computer working all of the time and all of your
computer working some of the time but..." It was he that said that, wasn't
it?

02-28-2008

What's the SRX number?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"C.B." <notreallyc.b.mullen@xxxxxx> wrote in message
news:2396AB38-3743-4CC3-AEBA-5E851EDDB0A7@xxxxxx

Quote:

> Several days ago I posted a question concerning the inability of my
> Microsoft Fingerprint Reader to function. I did not receive answers from
> anyone in the discussion groups. I spent several hours over several days
> speaking to a Microsoft tech support supervisor trying to get it to work,
> to no avail, and the case was closed by Microsoft as having no solution
> available.
> This was not acceptable to me, being the curious person I am. I
> decided, what the hell, I'll just uninstall my OS, reformat and do a clean
> install. During the install I installed each and every update and
> application one at a time, checking the function of my fingerprint reader
> after each update and application, rebooting after each one. I had many
> updates and applications to install so it took me two days to discover the
> problem.
> The application preventing the fingerprint reader from functioning is
> a Microsoft application contained in one of Microsoft's programs. It is
> the "Windows Live Installer" included in Windows Live Mail. I uninstalled
> Windows Live Installer and the fingerprint reader works perfectly.
> Uninstalling this application has caused no problems so far.
> Once the OS and all of my programs were installed I decided to
> download and install Vista SP1 once again to determine if the problem
> would reoccur with SP1. It did not. Everything works perfectly and my OS
> is lightning fast with SP1 once again installed.
> My problem is this: I have tried to send a support email to Microsoft
> explaining the fix to the fingerprint reader problem so as to save them a
> lot of time and money. I'm certain Microsoft will be able to alter the
> application to make it compatible with the Microsoft Fingerprint Reader.
> It should be a simple matter for them to do so. I discovered, reading many
> forums, that thousands of people are having this same problem. The
> Microsoft support page could not verify the product number of my
> fingerprint reader so I was not able to send the information. I called
> Microsoft Support and they don't see to be interested. I'll be damned if
> I'm going to pay $35.00 to send a support email and notify Microsoft of a
> Microsoft problem.
> I want nothing from Microsoft; not a thank you, not recognition, not a
> free product, not anything. Can anyone provide me with the proper support
> email address I can send this information to, or can anyone do it for me?
> I would appreciate it very much as I don't want other people to suffer the
> frustrations and aggravations I suffered while trying to get this product
> to work properly.
> Thank you in advance for any information you may wish to provide.
>
> C.B.
>
>
> --
> It is the responsibility and duty of everyone to help the underprivileged
> and unfortunate among us.

02-28-2008

"zachd [MSFT]" <zachd@xxxxxx> wrote in message
news:u$feUHkeIHA.5400@xxxxxx

Quote:

>
> What's the SRX number?
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> --
>
> "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message
> news:2396AB38-3743-4CC3-AEBA-5E851EDDB0A7@xxxxxx

Quote:

>> Several days ago I posted a question concerning the inability of my
>> Microsoft Fingerprint Reader to function. I did not receive answers from
>> anyone in the discussion groups. I spent several hours over several days
>> speaking to a Microsoft tech support supervisor trying to get it to work,
>> to no avail, and the case was closed by Microsoft as having no solution
>> available.
>> This was not acceptable to me, being the curious person I am. I
>> decided, what the hell, I'll just uninstall my OS, reformat and do a
>> clean install. During the install I installed each and every update and
>> application one at a time, checking the function of my fingerprint reader
>> after each update and application, rebooting after each one. I had many
>> updates and applications to install so it took me two days to discover
>> the problem.
>> The application preventing the fingerprint reader from functioning is
>> a Microsoft application contained in one of Microsoft's programs. It is
>> the "Windows Live Installer" included in Windows Live Mail. I uninstalled
>> Windows Live Installer and the fingerprint reader works perfectly.
>> Uninstalling this application has caused no problems so far.
>> Once the OS and all of my programs were installed I decided to
>> download and install Vista SP1 once again to determine if the problem
>> would reoccur with SP1. It did not. Everything works perfectly and my OS
>> is lightning fast with SP1 once again installed.
>> My problem is this: I have tried to send a support email to Microsoft
>> explaining the fix to the fingerprint reader problem so as to save them a
>> lot of time and money. I'm certain Microsoft will be able to alter the
>> application to make it compatible with the Microsoft Fingerprint Reader.
>> It should be a simple matter for them to do so. I discovered, reading
>> many forums, that thousands of people are having this same problem. The
>> Microsoft support page could not verify the product number of my
>> fingerprint reader so I was not able to send the information. I called
>> Microsoft Support and they don't see to be interested. I'll be damned if
>> I'm going to pay $35.00 to send a support email and notify Microsoft of a
>> Microsoft problem.
>> I want nothing from Microsoft; not a thank you, not recognition, not
>> a free product, not anything. Can anyone provide me with the proper
>> support email address I can send this information to, or can anyone do it
>> for me? I would appreciate it very much as I don't want other people to
>> suffer the frustrations and aggravations I suffered while trying to get
>> this product to work properly.
>> Thank you in advance for any information you may wish to provide.
>>
>> C.B.
>>
>>
>> --
>> It is the responsibility and duty of everyone to help the underprivileged
>> and unfortunate among us.

>
>

Zachd,

I don't have a clue as to what SRX means. The number just under the
barcode is P/NX800163-001PID75810-600-2843164-0 0743. Model number is
1043. The two numbers on the bottom are p/nX800139-003 and
E-C033-04-2789(B).
Thank you very much for your prompt reply. I appreciate it very much.
Again, I am only trying to help other people with this problem.

C.B.

--
It is the responsibility and duty of everyone to help the underprivileged
and unfortunate among us.

02-28-2008

The SRX is the number the MS support person gave you when you contacted MS
for assistance. It is your service request number.

"C.B." <notreallyc.b.mullen@xxxxxx> wrote in message
news:1FAC2C57-E39E-4442-974E-A85398A50841@xxxxxx

Quote:

>
>
> "zachd [MSFT]" <zachd@xxxxxx> wrote in message
> news:u$feUHkeIHA.5400@xxxxxx

Quote:

>>
>> What's the SRX number?
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>>
>> "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message
>> news:2396AB38-3743-4CC3-AEBA-5E851EDDB0A7@xxxxxx

Quote:

>>> Several days ago I posted a question concerning the inability of my
>>> Microsoft Fingerprint Reader to function. I did not receive answers from
>>> anyone in the discussion groups. I spent several hours over several days
>>> speaking to a Microsoft tech support supervisor trying to get it to
>>> work, to no avail, and the case was closed by Microsoft as having no
>>> solution available.
>>> This was not acceptable to me, being the curious person I am. I
>>> decided, what the hell, I'll just uninstall my OS, reformat and do a
>>> clean install. During the install I installed each and every update and
>>> application one at a time, checking the function of my fingerprint
>>> reader after each update and application, rebooting after each one. I
>>> had many updates and applications to install so it took me two days to
>>> discover the problem.
>>> The application preventing the fingerprint reader from functioning
>>> is a Microsoft application contained in one of Microsoft's programs. It
>>> is the "Windows Live Installer" included in Windows Live Mail. I
>>> uninstalled Windows Live Installer and the fingerprint reader works
>>> perfectly. Uninstalling this application has caused no problems so far.
>>> Once the OS and all of my programs were installed I decided to
>>> download and install Vista SP1 once again to determine if the problem
>>> would reoccur with SP1. It did not. Everything works perfectly and my OS
>>> is lightning fast with SP1 once again installed.
>>> My problem is this: I have tried to send a support email to
>>> Microsoft explaining the fix to the fingerprint reader problem so as to
>>> save them a lot of time and money. I'm certain Microsoft will be able to
>>> alter the application to make it compatible with the Microsoft
>>> Fingerprint Reader. It should be a simple matter for them to do so. I
>>> discovered, reading many forums, that thousands of people are having
>>> this same problem. The Microsoft support page could not verify the
>>> product number of my fingerprint reader so I was not able to send the
>>> information. I called Microsoft Support and they don't see to be
>>> interested. I'll be damned if I'm going to pay $35.00 to send a support
>>> email and notify Microsoft of a Microsoft problem.
>>> I want nothing from Microsoft; not a thank you, not recognition, not
>>> a free product, not anything. Can anyone provide me with the proper
>>> support email address I can send this information to, or can anyone do
>>> it for me? I would appreciate it very much as I don't want other people
>>> to suffer the frustrations and aggravations I suffered while trying to
>>> get this product to work properly.
>>> Thank you in advance for any information you may wish to provide.
>>>
>>> C.B.
>>>
>>>
>>> --
>>> It is the responsibility and duty of everyone to help the
>>> underprivileged and unfortunate among us.

>>
>>

> Zachd,
>
> I don't have a clue as to what SRX means. The number just under the
> barcode is P/NX800163-001PID75810-600-2843164-0 0743. Model number is
> 1043. The two numbers on the bottom are p/nX800139-003 and
> E-C033-04-2789(B).
> Thank you very much for your prompt reply. I appreciate it very much.
> Again, I am only trying to help other people with this problem.
>
> C.B.
>
>
> --
> It is the responsibility and duty of everyone to help the underprivileged
> and unfortunate among us.

02-28-2008

Zachd,

Please excuse my stupidity. I learned what the SRX number is from Colin
Barnhorst's reply. It is SRX1058732464ID. Again, thank you for your
assistance.

C.B.

It is the responsibility and duty of everyone to help the underprivileged
and unfortunate among us.

Quote:

>

"zachd [MSFT]" <zachd@xxxxxx> wrote in message
news:u$feUHkeIHA.5400@xxxxxx

Quote:

>
> What's the SRX number?
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> --
>
> "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message
> news:2396AB38-3743-4CC3-AEBA-5E851EDDB0A7@xxxxxx

Quote:

>> Several days ago I posted a question concerning the inability of my
>> Microsoft Fingerprint Reader to function. I did not receive answers from
>> anyone in the discussion groups. I spent several hours over several days
>> speaking to a Microsoft tech support supervisor trying to get it to work,
>> to no avail, and the case was closed by Microsoft as having no solution
>> available.
>> This was not acceptable to me, being the curious person I am. I
>> decided, what the hell, I'll just uninstall my OS, reformat and do a
>> clean install. During the install I installed each and every update and
>> application one at a time, checking the function of my fingerprint reader
>> after each update and application, rebooting after each one. I had many
>> updates and applications to install so it took me two days to discover
>> the problem.
>> The application preventing the fingerprint reader from functioning is
>> a Microsoft application contained in one of Microsoft's programs. It is
>> the "Windows Live Installer" included in Windows Live Mail. I uninstalled
>> Windows Live Installer and the fingerprint reader works perfectly.
>> Uninstalling this application has caused no problems so far.
>> Once the OS and all of my programs were installed I decided to
>> download and install Vista SP1 once again to determine if the problem
>> would reoccur with SP1. It did not. Everything works perfectly and my OS
>> is lightning fast with SP1 once again installed.
>> My problem is this: I have tried to send a support email to Microsoft
>> explaining the fix to the fingerprint reader problem so as to save them a
>> lot of time and money. I'm certain Microsoft will be able to alter the
>> application to make it compatible with the Microsoft Fingerprint Reader.
>> It should be a simple matter for them to do so. I discovered, reading
>> many forums, that thousands of people are having this same problem. The
>> Microsoft support page could not verify the product number of my
>> fingerprint reader so I was not able to send the information. I called
>> Microsoft Support and they don't see to be interested. I'll be damned if
>> I'm going to pay $35.00 to send a support email and notify Microsoft of a
>> Microsoft problem.
>> I want nothing from Microsoft; not a thank you, not recognition, not
>> a free product, not anything. Can anyone provide me with the proper
>> support email address I can send this information to, or can anyone do it
>> for me? I would appreciate it very much as I don't want other people to
>> suffer the frustrations and aggravations I suffered while trying to get
>> this product to work properly.
>> Thank you in advance for any information you may wish to provide.
>>
>> C.B.
>>
>>
>> --
>> It is the responsibility and duty of everyone to help the underprivileged
>> and unfortunate among us.

>
>

02-28-2008

Mr. Barnhorst,

Thank you very much for your assistance and please excuse my ignorance.

C.B.

It is the responsibility and duty of everyone to help the underprivileged
and unfortunate among us.

"Colin Barnhorst" <c.barnhorst@xxxxxx> wrote in message
news:EA60AF0D-D09E-4C21-A86A-DB0F743A6A9B@xxxxxx

Quote:

> The SRX is the number the MS support person gave you when you contacted MS
> for assistance. It is your service request number.
>
> "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message
> news:1FAC2C57-E39E-4442-974E-A85398A50841@xxxxxx

Quote:

>>
>>
>> "zachd [MSFT]" <zachd@xxxxxx> wrote in message
>> news:u$feUHkeIHA.5400@xxxxxx

Quote:

>>>
>>> What's the SRX number?
>>>
>>> --
>>> Speaking for myself only.
>>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>> --
>>>
>>> "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message
>>> news:2396AB38-3743-4CC3-AEBA-5E851EDDB0A7@xxxxxx
>>>> Several days ago I posted a question concerning the inability of my
>>>> Microsoft Fingerprint Reader to function. I did not receive answers
>>>> from anyone in the discussion groups. I spent several hours over
>>>> several days speaking to a Microsoft tech support supervisor trying to
>>>> get it to work, to no avail, and the case was closed by Microsoft as
>>>> having no solution available.
>>>> This was not acceptable to me, being the curious person I am. I
>>>> decided, what the hell, I'll just uninstall my OS, reformat and do a
>>>> clean install. During the install I installed each and every update and
>>>> application one at a time, checking the function of my fingerprint
>>>> reader after each update and application, rebooting after each one. I
>>>> had many updates and applications to install so it took me two days to
>>>> discover the problem.
>>>> The application preventing the fingerprint reader from functioning
>>>> is a Microsoft application contained in one of Microsoft's programs. It
>>>> is the "Windows Live Installer" included in Windows Live Mail. I
>>>> uninstalled Windows Live Installer and the fingerprint reader works
>>>> perfectly. Uninstalling this application has caused no problems so far.
>>>> Once the OS and all of my programs were installed I decided to
>>>> download and install Vista SP1 once again to determine if the problem
>>>> would reoccur with SP1. It did not. Everything works perfectly and my
>>>> OS is lightning fast with SP1 once again installed.
>>>> My problem is this: I have tried to send a support email to
>>>> Microsoft explaining the fix to the fingerprint reader problem so as to
>>>> save them a lot of time and money. I'm certain Microsoft will be able
>>>> to alter the application to make it compatible with the Microsoft
>>>> Fingerprint Reader. It should be a simple matter for them to do so. I
>>>> discovered, reading many forums, that thousands of people are having
>>>> this same problem. The Microsoft support page could not verify the
>>>> product number of my fingerprint reader so I was not able to send the
>>>> information. I called Microsoft Support and they don't see to be
>>>> interested. I'll be damned if I'm going to pay $35.00 to send a support
>>>> email and notify Microsoft of a Microsoft problem.
>>>> I want nothing from Microsoft; not a thank you, not recognition,
>>>> not a free product, not anything. Can anyone provide me with the proper
>>>> support email address I can send this information to, or can anyone do
>>>> it for me? I would appreciate it very much as I don't want other people
>>>> to suffer the frustrations and aggravations I suffered while trying to
>>>> get this product to work properly.
>>>> Thank you in advance for any information you may wish to provide.
>>>>
>>>> C.B.
>>>>
>>>>
>>>> --
>>>> It is the responsibility and duty of everyone to help the
>>>> underprivileged and unfortunate among us.
>>>
>>>

>> Zachd,
>>
>> I don't have a clue as to what SRX means. The number just under the
>> barcode is P/NX800163-001PID75810-600-2843164-0 0743. Model number is
>> 1043. The two numbers on the bottom are p/nX800139-003 and
>> E-C033-04-2789(B).
>> Thank you very much for your prompt reply. I appreciate it very much.
>> Again, I am only trying to help other people with this problem.
>>
>> C.B.
>>
>>
>> --
>> It is the responsibility and duty of everyone to help the underprivileged
>> and unfortunate among us.

>

02-28-2008

What ignorance? How are you going to know if you don't ask?

"C.B." <notreallyc.b.mullen@xxxxxx> wrote in message
news:FFADCAB7-3E43-42F3-8493-23B79001BF09@xxxxxx

Quote:

> Mr. Barnhorst,
>
> Thank you very much for your assistance and please excuse my
> ignorance.
>
> C.B.
>
> It is the responsibility and duty of everyone to help the underprivileged
> and unfortunate among us.
>
> "Colin Barnhorst" <c.barnhorst@xxxxxx> wrote in message
> news:EA60AF0D-D09E-4C21-A86A-DB0F743A6A9B@xxxxxx

Quote:

>> The SRX is the number the MS support person gave you when you contacted
>> MS for assistance. It is your service request number.
>>
>> "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message
>> news:1FAC2C57-E39E-4442-974E-A85398A50841@xxxxxx

Quote:

>>>
>>>
>>> "zachd [MSFT]" <zachd@xxxxxx> wrote in message
>>> news:u$feUHkeIHA.5400@xxxxxx
>>>>
>>>> What's the SRX number?
>>>>
>>>> --
>>>> Speaking for myself only.
>>>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>> rights.
>>>> --
>>>>
>>>> "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message
>>>> news:2396AB38-3743-4CC3-AEBA-5E851EDDB0A7@xxxxxx
>>>>> Several days ago I posted a question concerning the inability of
>>>>> my Microsoft Fingerprint Reader to function. I did not receive answers
>>>>> from anyone in the discussion groups. I spent several hours over
>>>>> several days speaking to a Microsoft tech support supervisor trying to
>>>>> get it to work, to no avail, and the case was closed by Microsoft as
>>>>> having no solution available.
>>>>> This was not acceptable to me, being the curious person I am. I
>>>>> decided, what the hell, I'll just uninstall my OS, reformat and do a
>>>>> clean install. During the install I installed each and every update
>>>>> and application one at a time, checking the function of my fingerprint
>>>>> reader after each update and application, rebooting after each one. I
>>>>> had many updates and applications to install so it took me two days to
>>>>> discover the problem.
>>>>> The application preventing the fingerprint reader from functioning
>>>>> is a Microsoft application contained in one of Microsoft's programs.
>>>>> It is the "Windows Live Installer" included in Windows Live Mail. I
>>>>> uninstalled Windows Live Installer and the fingerprint reader works
>>>>> perfectly. Uninstalling this application has caused no problems so
>>>>> far.
>>>>> Once the OS and all of my programs were installed I decided to
>>>>> download and install Vista SP1 once again to determine if the problem
>>>>> would reoccur with SP1. It did not. Everything works perfectly and my
>>>>> OS is lightning fast with SP1 once again installed.
>>>>> My problem is this: I have tried to send a support email to
>>>>> Microsoft explaining the fix to the fingerprint reader problem so as
>>>>> to save them a lot of time and money. I'm certain Microsoft will be
>>>>> able to alter the application to make it compatible with the Microsoft
>>>>> Fingerprint Reader. It should be a simple matter for them to do so. I
>>>>> discovered, reading many forums, that thousands of people are having
>>>>> this same problem. The Microsoft support page could not verify the
>>>>> product number of my fingerprint reader so I was not able to send the
>>>>> information. I called Microsoft Support and they don't see to be
>>>>> interested. I'll be damned if I'm going to pay $35.00 to send a
>>>>> support email and notify Microsoft of a Microsoft problem.
>>>>> I want nothing from Microsoft; not a thank you, not recognition,
>>>>> not a free product, not anything. Can anyone provide me with the
>>>>> proper support email address I can send this information to, or can
>>>>> anyone do it for me? I would appreciate it very much as I don't want
>>>>> other people to suffer the frustrations and aggravations I suffered
>>>>> while trying to get this product to work properly.
>>>>> Thank you in advance for any information you may wish to provide.
>>>>>
>>>>> C.B.
>>>>>
>>>>>
>>>>> --
>>>>> It is the responsibility and duty of everyone to help the
>>>>> underprivileged and unfortunate among us.
>>>>
>>>>
>>> Zachd,
>>>
>>> I don't have a clue as to what SRX means. The number just under the
>>> barcode is P/NX800163-001PID75810-600-2843164-0 0743. Model number is
>>> 1043. The two numbers on the bottom are p/nX800139-003 and
>>> E-C033-04-2789(B).
>>> Thank you very much for your prompt reply. I appreciate it very
>>> much. Again, I am only trying to help other people with this problem.
>>>
>>> C.B.
>>>
>>>
>>> --
>>> It is the responsibility and duty of everyone to help the
>>> underprivileged and unfortunate among us.

>>

02-28-2008

I don't see any results for that. Who were you working with in support?

I don't understand what you mean by "stops working" - could you be specific in what is failing?

By "Microsoft Fingerprint Reader", you're referring to the device that came out back in 2004, right? I see from the Hardware site that this device has limited support:
===
http://www.microsoft.com/hardware/wi...a/support.mspx
===

So that's probably one aspect of the issue.

I suspect if this was happening with a well-supported / current biometric device, this would be of much higher interest.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"C.B." <notreallyc.b.mullen@xxxxxx> wrote in message news:3C3833AE-5EE3-4D0E-9B2D-E726AE37B1CE@xxxxxx

Quote:

> Zachd,
>
> Please excuse my stupidity. I learned what the SRX number is from Colin
> Barnhorst's reply. It is SRX1058732464ID. Again, thank you for your
> assistance.
>
> C.B.
>
> It is the responsibility and duty of everyone to help the underprivileged
> and unfortunate among us.

Quote:

>>

> "zachd [MSFT]" <zachd@xxxxxx> wrote in message
> news:u$feUHkeIHA.5400@xxxxxx

Quote:

>>
>> What's the SRX number?
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>>
>> "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message
>> news:2396AB38-3743-4CC3-AEBA-5E851EDDB0A7@xxxxxx

Quote:

>>> Several days ago I posted a question concerning the inability of my
>>> Microsoft Fingerprint Reader to function. I did not receive answers from
>>> anyone in the discussion groups. I spent several hours over several days
>>> speaking to a Microsoft tech support supervisor trying to get it to work,
>>> to no avail, and the case was closed by Microsoft as having no solution
>>> available.
>>> This was not acceptable to me, being the curious person I am. I
>>> decided, what the hell, I'll just uninstall my OS, reformat and do a
>>> clean install. During the install I installed each and every update and
>>> application one at a time, checking the function of my fingerprint reader
>>> after each update and application, rebooting after each one. I had many
>>> updates and applications to install so it took me two days to discover
>>> the problem.
>>> The application preventing the fingerprint reader from functioning is
>>> a Microsoft application contained in one of Microsoft's programs. It is
>>> the "Windows Live Installer" included in Windows Live Mail. I uninstalled
>>> Windows Live Installer and the fingerprint reader works perfectly.
>>> Uninstalling this application has caused no problems so far.
>>> Once the OS and all of my programs were installed I decided to
>>> download and install Vista SP1 once again to determine if the problem
>>> would reoccur with SP1. It did not. Everything works perfectly and my OS
>>> is lightning fast with SP1 once again installed.
>>> My problem is this: I have tried to send a support email to Microsoft
>>> explaining the fix to the fingerprint reader problem so as to save them a
>>> lot of time and money. I'm certain Microsoft will be able to alter the
>>> application to make it compatible with the Microsoft Fingerprint Reader.
>>> It should be a simple matter for them to do so. I discovered, reading
>>> many forums, that thousands of people are having this same problem. The
>>> Microsoft support page could not verify the product number of my
>>> fingerprint reader so I was not able to send the information. I called
>>> Microsoft Support and they don't see to be interested. I'll be damned if
>>> I'm going to pay $35.00 to send a support email and notify Microsoft of a
>>> Microsoft problem.
>>> I want nothing from Microsoft; not a thank you, not recognition, not
>>> a free product, not anything. Can anyone provide me with the proper
>>> support email address I can send this information to, or can anyone do it
>>> for me? I would appreciate it very much as I don't want other people to
>>> suffer the frustrations and aggravations I suffered while trying to get
>>> this product to work properly.
>>> Thank you in advance for any information you may wish to provide.
>>>
>>> C.B.
>>>
>>>
>>> --
>>> It is the responsibility and duty of everyone to help the underprivileged
>>> and unfortunate among us.

>>
>>

02-28-2008

"zachd [MSFT]" <zachd@xxxxxx> wrote in message news:ulH4%23NneIHA.1188@xxxxxx

I don't see any results for that. Who were you working with in support?

I don't understand what you mean by "stops working" - could you be specific in what is failing?

By "Microsoft Fingerprint Reader", you're referring to the device that came out back in 2004, right? I see from the Hardware site that this device has limited support:
===
http://www.microsoft.com/hardware/wi...a/support.mspx
===

So that's probably one aspect of the issue.

I suspect if this was happening with a well-supported / current biometric device, this would be of much higher interest.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"C.B." <notreallyc.b.mullen@xxxxxx> wrote in message news:3C3833AE-5EE3-4D0E-9B2D-E726AE37B1CE@xxxxxx

Quote:

> Zachd,
>
> Please excuse my stupidity. I learned what the SRX number is from Colin
> Barnhorst's reply. It is SRX1058732464ID. Again, thank you for your
> assistance.
>
> C.B.
>
> It is the responsibility and duty of everyone to help the underprivileged
> and unfortunate among us.

Quote:

>>

> "zachd [MSFT]" <zachd@xxxxxx> wrote in message
> news:u$feUHkeIHA.5400@xxxxxx

Quote:

>>
>> What's the SRX number?
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>>
>> "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message
>> news:2396AB38-3743-4CC3-AEBA-5E851EDDB0A7@xxxxxx

Quote:

>>> Several days ago I posted a question concerning the inability of my
>>> Microsoft Fingerprint Reader to function. I did not receive answers from
>>> anyone in the discussion groups. I spent several hours over several days
>>> speaking to a Microsoft tech support supervisor trying to get it to work,
>>> to no avail, and the case was closed by Microsoft as having no solution
>>> available.
>>> This was not acceptable to me, being the curious person I am. I
>>> decided, what the hell, I'll just uninstall my OS, reformat and do a
>>> clean install. During the install I installed each and every update and
>>> application one at a time, checking the function of my fingerprint reader
>>> after each update and application, rebooting after each one. I had many
>>> updates and applications to install so it took me two days to discover
>>> the problem.
>>> The application preventing the fingerprint reader from functioning is
>>> a Microsoft application contained in one of Microsoft's programs. It is
>>> the "Windows Live Installer" included in Windows Live Mail. I uninstalled
>>> Windows Live Installer and the fingerprint reader works perfectly.
>>> Uninstalling this application has caused no problems so far.
>>> Once the OS and all of my programs were installed I decided to
>>> download and install Vista SP1 once again to determine if the problem
>>> would reoccur with SP1. It did not. Everything works perfectly and my OS
>>> is lightning fast with SP1 once again installed.
>>> My problem is this: I have tried to send a support email to Microsoft
>>> explaining the fix to the fingerprint reader problem so as to save them a
>>> lot of time and money. I'm certain Microsoft will be able to alter the
>>> application to make it compatible with the Microsoft Fingerprint Reader.
>>> It should be a simple matter for them to do so. I discovered, reading
>>> many forums, that thousands of people are having this same problem. The
>>> Microsoft support page could not verify the product number of my
>>> fingerprint reader so I was not able to send the information. I called
>>> Microsoft Support and they don't see to be interested. I'll be damned if
>>> I'm going to pay $35.00 to send a support email and notify Microsoft of a
>>> Microsoft problem.
>>> I want nothing from Microsoft; not a thank you, not recognition, not
>>> a free product, not anything. Can anyone provide me with the proper
>>> support email address I can send this information to, or can anyone do it
>>> for me? I would appreciate it very much as I don't want other people to
>>> suffer the frustrations and aggravations I suffered while trying to get
>>> this product to work properly.
>>> Thank you in advance for any information you may wish to provide.
>>>
>>> C.B.
>>>
>>>
>>> --
>>> It is the responsibility and duty of everyone to help the underprivileged
>>> and unfortunate among us.

>>
>>

Zachd,

Thank you very much for your assistance.

C.B.

02-28-2008	#1 (permalink)
C.B. n/a posts	How to contact Microsoft Several days ago I posted a question concerning the inability of my Microsoft Fingerprint Reader to function. I did not receive answers from anyone in the discussion groups. I spent several hours over several days speaking to a Microsoft tech support supervisor trying to get it to work, to no avail, and the case was closed by Microsoft as having no solution available. This was not acceptable to me, being the curious person I am. I decided, what the hell, I'll just uninstall my OS, reformat and do a clean install. During the install I installed each and every update and application one at a time, checking the function of my fingerprint reader after each update and application, rebooting after each one. I had many updates and applications to install so it took me two days to discover the problem. The application preventing the fingerprint reader from functioning is a Microsoft application contained in one of Microsoft's programs. It is the "Windows Live Installer" included in Windows Live Mail. I uninstalled Windows Live Installer and the fingerprint reader works perfectly. Uninstalling this application has caused no problems so far. Once the OS and all of my programs were installed I decided to download and install Vista SP1 once again to determine if the problem would reoccur with SP1. It did not. Everything works perfectly and my OS is lightning fast with SP1 once again installed. My problem is this: I have tried to send a support email to Microsoft explaining the fix to the fingerprint reader problem so as to save them a lot of time and money. I'm certain Microsoft will be able to alter the application to make it compatible with the Microsoft Fingerprint Reader. It should be a simple matter for them to do so. I discovered, reading many forums, that thousands of people are having this same problem. The Microsoft support page could not verify the product number of my fingerprint reader so I was not able to send the information. I called Microsoft Support and they don't see to be interested. I'll be damned if I'm going to pay $35.00 to send a support email and notify Microsoft of a Microsoft problem. I want nothing from Microsoft; not a thank you, not recognition, not a free product, not anything. Can anyone provide me with the proper support email address I can send this information to, or can anyone do it for me? I would appreciate it very much as I don't want other people to suffer the frustrations and aggravations I suffered while trying to get this product to work properly. Thank you in advance for any information you may wish to provide. C.B. -- It is the responsibility and duty of everyone to help the underprivileged and unfortunate among us.
My System Specs

02-28-2008	#2 (permalink)
Bob F. n/a posts	Re: How to contact Microsoft "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message news:2396AB38-3743-4CC3-AEBA-5E851EDDB0A7@xxxxxx Quote: > Several days ago I posted a question concerning the inability of my > Microsoft Fingerprint Reader to function. I did not receive answers from > anyone in the discussion groups. I spent several hours over several days > speaking to a Microsoft tech support supervisor trying to get it to work, > to no avail, and the case was closed by Microsoft as having no solution > available. > This was not acceptable to me, being the curious person I am. I > decided, what the hell, I'll just uninstall my OS, reformat and do a clean > install. During the install I installed each and every update and > application one at a time, checking the function of my fingerprint reader > after each update and application, rebooting after each one. I had many > updates and applications to install so it took me two days to discover the > problem. > The application preventing the fingerprint reader from functioning is > a Microsoft application contained in one of Microsoft's programs. It is > the "Windows Live Installer" included in Windows Live Mail. I uninstalled > Windows Live Installer and the fingerprint reader works perfectly. > Uninstalling this application has caused no problems so far. > Once the OS and all of my programs were installed I decided to > download and install Vista SP1 once again to determine if the problem > would reoccur with SP1. It did not. Everything works perfectly and my OS > is lightning fast with SP1 once again installed. > My problem is this: I have tried to send a support email to Microsoft > explaining the fix to the fingerprint reader problem so as to save them a > lot of time and money. I'm certain Microsoft will be able to alter the > application to make it compatible with the Microsoft Fingerprint Reader. > It should be a simple matter for them to do so. I discovered, reading many > forums, that thousands of people are having this same problem. The > Microsoft support page could not verify the product number of my > fingerprint reader so I was not able to send the information. I called > Microsoft Support and they don't see to be interested. I'll be damned if > I'm going to pay $35.00 to send a support email and notify Microsoft of a > Microsoft problem. > I want nothing from Microsoft; not a thank you, not recognition, not a > free product, not anything. Can anyone provide me with the proper support > email address I can send this information to, or can anyone do it for me? > I would appreciate it very much as I don't want other people to suffer the > frustrations and aggravations I suffered while trying to get this product > to work properly. > Thank you in advance for any information you may wish to provide. > > C.B. > > > -- > It is the responsibility and duty of everyone to help the underprivileged > and unfortunate among us. So document it that. Detail, by item, how many hours you spent trouble shooting and debugging the problem. Total it all at $100 / hr and send MS the bill, to account payable. Mention if you don't hear from them you will have to elevate the situation. -- BobF. Lincoln actually got it right but was way ahead of his time when he said, "You can have some of you computer working all of the time and all of your computer working some of the time but..." It was he that said that, wasn't it?
My System Specs

02-28-2008	#3 (permalink)
zachd [MSFT] n/a posts	Re: How to contact Microsoft What's the SRX number? -- Speaking for myself only. See http://zachd.com/pss/pss.html for some helpful WMP info. This posting is provided "AS IS" with no warranties, and confers no rights. -- "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message news:2396AB38-3743-4CC3-AEBA-5E851EDDB0A7@xxxxxx Quote: > Several days ago I posted a question concerning the inability of my > Microsoft Fingerprint Reader to function. I did not receive answers from > anyone in the discussion groups. I spent several hours over several days > speaking to a Microsoft tech support supervisor trying to get it to work, > to no avail, and the case was closed by Microsoft as having no solution > available. > This was not acceptable to me, being the curious person I am. I > decided, what the hell, I'll just uninstall my OS, reformat and do a clean > install. During the install I installed each and every update and > application one at a time, checking the function of my fingerprint reader > after each update and application, rebooting after each one. I had many > updates and applications to install so it took me two days to discover the > problem. > The application preventing the fingerprint reader from functioning is > a Microsoft application contained in one of Microsoft's programs. It is > the "Windows Live Installer" included in Windows Live Mail. I uninstalled > Windows Live Installer and the fingerprint reader works perfectly. > Uninstalling this application has caused no problems so far. > Once the OS and all of my programs were installed I decided to > download and install Vista SP1 once again to determine if the problem > would reoccur with SP1. It did not. Everything works perfectly and my OS > is lightning fast with SP1 once again installed. > My problem is this: I have tried to send a support email to Microsoft > explaining the fix to the fingerprint reader problem so as to save them a > lot of time and money. I'm certain Microsoft will be able to alter the > application to make it compatible with the Microsoft Fingerprint Reader. > It should be a simple matter for them to do so. I discovered, reading many > forums, that thousands of people are having this same problem. The > Microsoft support page could not verify the product number of my > fingerprint reader so I was not able to send the information. I called > Microsoft Support and they don't see to be interested. I'll be damned if > I'm going to pay $35.00 to send a support email and notify Microsoft of a > Microsoft problem. > I want nothing from Microsoft; not a thank you, not recognition, not a > free product, not anything. Can anyone provide me with the proper support > email address I can send this information to, or can anyone do it for me? > I would appreciate it very much as I don't want other people to suffer the > frustrations and aggravations I suffered while trying to get this product > to work properly. > Thank you in advance for any information you may wish to provide. > > C.B. > > > -- > It is the responsibility and duty of everyone to help the underprivileged > and unfortunate among us.
My System Specs

02-28-2008	#4 (permalink)
C.B. n/a posts	Re: How to contact Microsoft "zachd [MSFT]" <zachd@xxxxxx> wrote in message news:u$feUHkeIHA.5400@xxxxxx Quote: > > What's the SRX number? > > -- > Speaking for myself only. > See http://zachd.com/pss/pss.html for some helpful WMP info. > This posting is provided "AS IS" with no warranties, and confers no > rights. > -- > > "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message > news:2396AB38-3743-4CC3-AEBA-5E851EDDB0A7@xxxxxx Quote: >> Several days ago I posted a question concerning the inability of my >> Microsoft Fingerprint Reader to function. I did not receive answers from >> anyone in the discussion groups. I spent several hours over several days >> speaking to a Microsoft tech support supervisor trying to get it to work, >> to no avail, and the case was closed by Microsoft as having no solution >> available. >> This was not acceptable to me, being the curious person I am. I >> decided, what the hell, I'll just uninstall my OS, reformat and do a >> clean install. During the install I installed each and every update and >> application one at a time, checking the function of my fingerprint reader >> after each update and application, rebooting after each one. I had many >> updates and applications to install so it took me two days to discover >> the problem. >> The application preventing the fingerprint reader from functioning is >> a Microsoft application contained in one of Microsoft's programs. It is >> the "Windows Live Installer" included in Windows Live Mail. I uninstalled >> Windows Live Installer and the fingerprint reader works perfectly. >> Uninstalling this application has caused no problems so far. >> Once the OS and all of my programs were installed I decided to >> download and install Vista SP1 once again to determine if the problem >> would reoccur with SP1. It did not. Everything works perfectly and my OS >> is lightning fast with SP1 once again installed. >> My problem is this: I have tried to send a support email to Microsoft >> explaining the fix to the fingerprint reader problem so as to save them a >> lot of time and money. I'm certain Microsoft will be able to alter the >> application to make it compatible with the Microsoft Fingerprint Reader. >> It should be a simple matter for them to do so. I discovered, reading >> many forums, that thousands of people are having this same problem. The >> Microsoft support page could not verify the product number of my >> fingerprint reader so I was not able to send the information. I called >> Microsoft Support and they don't see to be interested. I'll be damned if >> I'm going to pay $35.00 to send a support email and notify Microsoft of a >> Microsoft problem. >> I want nothing from Microsoft; not a thank you, not recognition, not >> a free product, not anything. Can anyone provide me with the proper >> support email address I can send this information to, or can anyone do it >> for me? I would appreciate it very much as I don't want other people to >> suffer the frustrations and aggravations I suffered while trying to get >> this product to work properly. >> Thank you in advance for any information you may wish to provide. >> >> C.B. >> >> >> -- >> It is the responsibility and duty of everyone to help the underprivileged >> and unfortunate among us. > > Zachd, I don't have a clue as to what SRX means. The number just under the barcode is P/NX800163-001PID75810-600-2843164-0 0743. Model number is 1043. The two numbers on the bottom are p/nX800139-003 and E-C033-04-2789(B). Thank you very much for your prompt reply. I appreciate it very much. Again, I am only trying to help other people with this problem. C.B. -- It is the responsibility and duty of everyone to help the underprivileged and unfortunate among us.
My System Specs

02-28-2008	#5 (permalink)
Colin Barnhorst n/a posts	Re: How to contact Microsoft The SRX is the number the MS support person gave you when you contacted MS for assistance. It is your service request number. "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message news:1FAC2C57-E39E-4442-974E-A85398A50841@xxxxxx Quote: > > > "zachd [MSFT]" <zachd@xxxxxx> wrote in message > news:u$feUHkeIHA.5400@xxxxxx Quote: >> >> What's the SRX number? >> >> -- >> Speaking for myself only. >> See http://zachd.com/pss/pss.html for some helpful WMP info. >> This posting is provided "AS IS" with no warranties, and confers no >> rights. >> -- >> >> "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message >> news:2396AB38-3743-4CC3-AEBA-5E851EDDB0A7@xxxxxx Quote: >>> Several days ago I posted a question concerning the inability of my >>> Microsoft Fingerprint Reader to function. I did not receive answers from >>> anyone in the discussion groups. I spent several hours over several days >>> speaking to a Microsoft tech support supervisor trying to get it to >>> work, to no avail, and the case was closed by Microsoft as having no >>> solution available. >>> This was not acceptable to me, being the curious person I am. I >>> decided, what the hell, I'll just uninstall my OS, reformat and do a >>> clean install. During the install I installed each and every update and >>> application one at a time, checking the function of my fingerprint >>> reader after each update and application, rebooting after each one. I >>> had many updates and applications to install so it took me two days to >>> discover the problem. >>> The application preventing the fingerprint reader from functioning >>> is a Microsoft application contained in one of Microsoft's programs. It >>> is the "Windows Live Installer" included in Windows Live Mail. I >>> uninstalled Windows Live Installer and the fingerprint reader works >>> perfectly. Uninstalling this application has caused no problems so far. >>> Once the OS and all of my programs were installed I decided to >>> download and install Vista SP1 once again to determine if the problem >>> would reoccur with SP1. It did not. Everything works perfectly and my OS >>> is lightning fast with SP1 once again installed. >>> My problem is this: I have tried to send a support email to >>> Microsoft explaining the fix to the fingerprint reader problem so as to >>> save them a lot of time and money. I'm certain Microsoft will be able to >>> alter the application to make it compatible with the Microsoft >>> Fingerprint Reader. It should be a simple matter for them to do so. I >>> discovered, reading many forums, that thousands of people are having >>> this same problem. The Microsoft support page could not verify the >>> product number of my fingerprint reader so I was not able to send the >>> information. I called Microsoft Support and they don't see to be >>> interested. I'll be damned if I'm going to pay $35.00 to send a support >>> email and notify Microsoft of a Microsoft problem. >>> I want nothing from Microsoft; not a thank you, not recognition, not >>> a free product, not anything. Can anyone provide me with the proper >>> support email address I can send this information to, or can anyone do >>> it for me? I would appreciate it very much as I don't want other people >>> to suffer the frustrations and aggravations I suffered while trying to >>> get this product to work properly. >>> Thank you in advance for any information you may wish to provide. >>> >>> C.B. >>> >>> >>> -- >>> It is the responsibility and duty of everyone to help the >>> underprivileged and unfortunate among us. >> >> > Zachd, > > I don't have a clue as to what SRX means. The number just under the > barcode is P/NX800163-001PID75810-600-2843164-0 0743. Model number is > 1043. The two numbers on the bottom are p/nX800139-003 and > E-C033-04-2789(B). > Thank you very much for your prompt reply. I appreciate it very much. > Again, I am only trying to help other people with this problem. > > C.B. > > > -- > It is the responsibility and duty of everyone to help the underprivileged > and unfortunate among us.
My System Specs

02-28-2008	#6 (permalink)
C.B. n/a posts	Re: How to contact Microsoft Zachd, Please excuse my stupidity. I learned what the SRX number is from Colin Barnhorst's reply. It is SRX1058732464ID. Again, thank you for your assistance. C.B. It is the responsibility and duty of everyone to help the underprivileged and unfortunate among us. Quote: > "zachd [MSFT]" <zachd@xxxxxx> wrote in message news:u$feUHkeIHA.5400@xxxxxx Quote: > > What's the SRX number? > > -- > Speaking for myself only. > See http://zachd.com/pss/pss.html for some helpful WMP info. > This posting is provided "AS IS" with no warranties, and confers no > rights. > -- > > "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message > news:2396AB38-3743-4CC3-AEBA-5E851EDDB0A7@xxxxxx Quote: >> Several days ago I posted a question concerning the inability of my >> Microsoft Fingerprint Reader to function. I did not receive answers from >> anyone in the discussion groups. I spent several hours over several days >> speaking to a Microsoft tech support supervisor trying to get it to work, >> to no avail, and the case was closed by Microsoft as having no solution >> available. >> This was not acceptable to me, being the curious person I am. I >> decided, what the hell, I'll just uninstall my OS, reformat and do a >> clean install. During the install I installed each and every update and >> application one at a time, checking the function of my fingerprint reader >> after each update and application, rebooting after each one. I had many >> updates and applications to install so it took me two days to discover >> the problem. >> The application preventing the fingerprint reader from functioning is >> a Microsoft application contained in one of Microsoft's programs. It is >> the "Windows Live Installer" included in Windows Live Mail. I uninstalled >> Windows Live Installer and the fingerprint reader works perfectly. >> Uninstalling this application has caused no problems so far. >> Once the OS and all of my programs were installed I decided to >> download and install Vista SP1 once again to determine if the problem >> would reoccur with SP1. It did not. Everything works perfectly and my OS >> is lightning fast with SP1 once again installed. >> My problem is this: I have tried to send a support email to Microsoft >> explaining the fix to the fingerprint reader problem so as to save them a >> lot of time and money. I'm certain Microsoft will be able to alter the >> application to make it compatible with the Microsoft Fingerprint Reader. >> It should be a simple matter for them to do so. I discovered, reading >> many forums, that thousands of people are having this same problem. The >> Microsoft support page could not verify the product number of my >> fingerprint reader so I was not able to send the information. I called >> Microsoft Support and they don't see to be interested. I'll be damned if >> I'm going to pay $35.00 to send a support email and notify Microsoft of a >> Microsoft problem. >> I want nothing from Microsoft; not a thank you, not recognition, not >> a free product, not anything. Can anyone provide me with the proper >> support email address I can send this information to, or can anyone do it >> for me? I would appreciate it very much as I don't want other people to >> suffer the frustrations and aggravations I suffered while trying to get >> this product to work properly. >> Thank you in advance for any information you may wish to provide. >> >> C.B. >> >> >> -- >> It is the responsibility and duty of everyone to help the underprivileged >> and unfortunate among us. > >
My System Specs

02-28-2008	#7 (permalink)
C.B. n/a posts	Re: How to contact Microsoft Mr. Barnhorst, Thank you very much for your assistance and please excuse my ignorance. C.B. It is the responsibility and duty of everyone to help the underprivileged and unfortunate among us. "Colin Barnhorst" <c.barnhorst@xxxxxx> wrote in message news:EA60AF0D-D09E-4C21-A86A-DB0F743A6A9B@xxxxxx Quote: > The SRX is the number the MS support person gave you when you contacted MS > for assistance. It is your service request number. > > "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message > news:1FAC2C57-E39E-4442-974E-A85398A50841@xxxxxx Quote: >> >> >> "zachd [MSFT]" <zachd@xxxxxx> wrote in message >> news:u$feUHkeIHA.5400@xxxxxx Quote: >>> >>> What's the SRX number? >>> >>> -- >>> Speaking for myself only. >>> See http://zachd.com/pss/pss.html for some helpful WMP info. >>> This posting is provided "AS IS" with no warranties, and confers no >>> rights. >>> -- >>> >>> "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message >>> news:2396AB38-3743-4CC3-AEBA-5E851EDDB0A7@xxxxxx >>>> Several days ago I posted a question concerning the inability of my >>>> Microsoft Fingerprint Reader to function. I did not receive answers >>>> from anyone in the discussion groups. I spent several hours over >>>> several days speaking to a Microsoft tech support supervisor trying to >>>> get it to work, to no avail, and the case was closed by Microsoft as >>>> having no solution available. >>>> This was not acceptable to me, being the curious person I am. I >>>> decided, what the hell, I'll just uninstall my OS, reformat and do a >>>> clean install. During the install I installed each and every update and >>>> application one at a time, checking the function of my fingerprint >>>> reader after each update and application, rebooting after each one. I >>>> had many updates and applications to install so it took me two days to >>>> discover the problem. >>>> The application preventing the fingerprint reader from functioning >>>> is a Microsoft application contained in one of Microsoft's programs. It >>>> is the "Windows Live Installer" included in Windows Live Mail. I >>>> uninstalled Windows Live Installer and the fingerprint reader works >>>> perfectly. Uninstalling this application has caused no problems so far. >>>> Once the OS and all of my programs were installed I decided to >>>> download and install Vista SP1 once again to determine if the problem >>>> would reoccur with SP1. It did not. Everything works perfectly and my >>>> OS is lightning fast with SP1 once again installed. >>>> My problem is this: I have tried to send a support email to >>>> Microsoft explaining the fix to the fingerprint reader problem so as to >>>> save them a lot of time and money. I'm certain Microsoft will be able >>>> to alter the application to make it compatible with the Microsoft >>>> Fingerprint Reader. It should be a simple matter for them to do so. I >>>> discovered, reading many forums, that thousands of people are having >>>> this same problem. The Microsoft support page could not verify the >>>> product number of my fingerprint reader so I was not able to send the >>>> information. I called Microsoft Support and they don't see to be >>>> interested. I'll be damned if I'm going to pay $35.00 to send a support >>>> email and notify Microsoft of a Microsoft problem. >>>> I want nothing from Microsoft; not a thank you, not recognition, >>>> not a free product, not anything. Can anyone provide me with the proper >>>> support email address I can send this information to, or can anyone do >>>> it for me? I would appreciate it very much as I don't want other people >>>> to suffer the frustrations and aggravations I suffered while trying to >>>> get this product to work properly. >>>> Thank you in advance for any information you may wish to provide. >>>> >>>> C.B. >>>> >>>> >>>> -- >>>> It is the responsibility and duty of everyone to help the >>>> underprivileged and unfortunate among us. >>> >>> >> Zachd, >> >> I don't have a clue as to what SRX means. The number just under the >> barcode is P/NX800163-001PID75810-600-2843164-0 0743. Model number is >> 1043. The two numbers on the bottom are p/nX800139-003 and >> E-C033-04-2789(B). >> Thank you very much for your prompt reply. I appreciate it very much. >> Again, I am only trying to help other people with this problem. >> >> C.B. >> >> >> -- >> It is the responsibility and duty of everyone to help the underprivileged >> and unfortunate among us. >
My System Specs

02-28-2008	#8 (permalink)
Colin Barnhorst n/a posts	Re: How to contact Microsoft What ignorance? How are you going to know if you don't ask? "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message news:FFADCAB7-3E43-42F3-8493-23B79001BF09@xxxxxx Quote: > Mr. Barnhorst, > > Thank you very much for your assistance and please excuse my > ignorance. > > C.B. > > It is the responsibility and duty of everyone to help the underprivileged > and unfortunate among us. > > "Colin Barnhorst" <c.barnhorst@xxxxxx> wrote in message > news:EA60AF0D-D09E-4C21-A86A-DB0F743A6A9B@xxxxxx Quote: >> The SRX is the number the MS support person gave you when you contacted >> MS for assistance. It is your service request number. >> >> "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message >> news:1FAC2C57-E39E-4442-974E-A85398A50841@xxxxxx Quote: >>> >>> >>> "zachd [MSFT]" <zachd@xxxxxx> wrote in message >>> news:u$feUHkeIHA.5400@xxxxxx >>>> >>>> What's the SRX number? >>>> >>>> -- >>>> Speaking for myself only. >>>> See http://zachd.com/pss/pss.html for some helpful WMP info. >>>> This posting is provided "AS IS" with no warranties, and confers no >>>> rights. >>>> -- >>>> >>>> "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message >>>> news:2396AB38-3743-4CC3-AEBA-5E851EDDB0A7@xxxxxx >>>>> Several days ago I posted a question concerning the inability of >>>>> my Microsoft Fingerprint Reader to function. I did not receive answers >>>>> from anyone in the discussion groups. I spent several hours over >>>>> several days speaking to a Microsoft tech support supervisor trying to >>>>> get it to work, to no avail, and the case was closed by Microsoft as >>>>> having no solution available. >>>>> This was not acceptable to me, being the curious person I am. I >>>>> decided, what the hell, I'll just uninstall my OS, reformat and do a >>>>> clean install. During the install I installed each and every update >>>>> and application one at a time, checking the function of my fingerprint >>>>> reader after each update and application, rebooting after each one. I >>>>> had many updates and applications to install so it took me two days to >>>>> discover the problem. >>>>> The application preventing the fingerprint reader from functioning >>>>> is a Microsoft application contained in one of Microsoft's programs. >>>>> It is the "Windows Live Installer" included in Windows Live Mail. I >>>>> uninstalled Windows Live Installer and the fingerprint reader works >>>>> perfectly. Uninstalling this application has caused no problems so >>>>> far. >>>>> Once the OS and all of my programs were installed I decided to >>>>> download and install Vista SP1 once again to determine if the problem >>>>> would reoccur with SP1. It did not. Everything works perfectly and my >>>>> OS is lightning fast with SP1 once again installed. >>>>> My problem is this: I have tried to send a support email to >>>>> Microsoft explaining the fix to the fingerprint reader problem so as >>>>> to save them a lot of time and money. I'm certain Microsoft will be >>>>> able to alter the application to make it compatible with the Microsoft >>>>> Fingerprint Reader. It should be a simple matter for them to do so. I >>>>> discovered, reading many forums, that thousands of people are having >>>>> this same problem. The Microsoft support page could not verify the >>>>> product number of my fingerprint reader so I was not able to send the >>>>> information. I called Microsoft Support and they don't see to be >>>>> interested. I'll be damned if I'm going to pay $35.00 to send a >>>>> support email and notify Microsoft of a Microsoft problem. >>>>> I want nothing from Microsoft; not a thank you, not recognition, >>>>> not a free product, not anything. Can anyone provide me with the >>>>> proper support email address I can send this information to, or can >>>>> anyone do it for me? I would appreciate it very much as I don't want >>>>> other people to suffer the frustrations and aggravations I suffered >>>>> while trying to get this product to work properly. >>>>> Thank you in advance for any information you may wish to provide. >>>>> >>>>> C.B. >>>>> >>>>> >>>>> -- >>>>> It is the responsibility and duty of everyone to help the >>>>> underprivileged and unfortunate among us. >>>> >>>> >>> Zachd, >>> >>> I don't have a clue as to what SRX means. The number just under the >>> barcode is P/NX800163-001PID75810-600-2843164-0 0743. Model number is >>> 1043. The two numbers on the bottom are p/nX800139-003 and >>> E-C033-04-2789(B). >>> Thank you very much for your prompt reply. I appreciate it very >>> much. Again, I am only trying to help other people with this problem. >>> >>> C.B. >>> >>> >>> -- >>> It is the responsibility and duty of everyone to help the >>> underprivileged and unfortunate among us. >>
My System Specs

02-28-2008	#9 (permalink)
zachd [MSFT] n/a posts	Re: How to contact Microsoft I don't see any results for that. Who were you working with in support? I don't understand what you mean by "stops working" - could you be specific in what is failing? By "Microsoft Fingerprint Reader", you're referring to the device that came out back in 2004, right? I see from the Hardware site that this device has limited support: === http://www.microsoft.com/hardware/wi...a/support.mspx === So that's probably one aspect of the issue. I suspect if this was happening with a well-supported / current biometric device, this would be of much higher interest. -- Speaking for myself only. See http://zachd.com/pss/pss.html for some helpful WMP info. This posting is provided "AS IS" with no warranties, and confers no rights. -- "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message news:3C3833AE-5EE3-4D0E-9B2D-E726AE37B1CE@xxxxxx Quote: > Zachd, > > Please excuse my stupidity. I learned what the SRX number is from Colin > Barnhorst's reply. It is SRX1058732464ID. Again, thank you for your > assistance. > > C.B. > > It is the responsibility and duty of everyone to help the underprivileged > and unfortunate among us. Quote: >> > "zachd [MSFT]" <zachd@xxxxxx> wrote in message > news:u$feUHkeIHA.5400@xxxxxx Quote: >> >> What's the SRX number? >> >> -- >> Speaking for myself only. >> See http://zachd.com/pss/pss.html for some helpful WMP info. >> This posting is provided "AS IS" with no warranties, and confers no >> rights. >> -- >> >> "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message >> news:2396AB38-3743-4CC3-AEBA-5E851EDDB0A7@xxxxxx Quote: >>> Several days ago I posted a question concerning the inability of my >>> Microsoft Fingerprint Reader to function. I did not receive answers from >>> anyone in the discussion groups. I spent several hours over several days >>> speaking to a Microsoft tech support supervisor trying to get it to work, >>> to no avail, and the case was closed by Microsoft as having no solution >>> available. >>> This was not acceptable to me, being the curious person I am. I >>> decided, what the hell, I'll just uninstall my OS, reformat and do a >>> clean install. During the install I installed each and every update and >>> application one at a time, checking the function of my fingerprint reader >>> after each update and application, rebooting after each one. I had many >>> updates and applications to install so it took me two days to discover >>> the problem. >>> The application preventing the fingerprint reader from functioning is >>> a Microsoft application contained in one of Microsoft's programs. It is >>> the "Windows Live Installer" included in Windows Live Mail. I uninstalled >>> Windows Live Installer and the fingerprint reader works perfectly. >>> Uninstalling this application has caused no problems so far. >>> Once the OS and all of my programs were installed I decided to >>> download and install Vista SP1 once again to determine if the problem >>> would reoccur with SP1. It did not. Everything works perfectly and my OS >>> is lightning fast with SP1 once again installed. >>> My problem is this: I have tried to send a support email to Microsoft >>> explaining the fix to the fingerprint reader problem so as to save them a >>> lot of time and money. I'm certain Microsoft will be able to alter the >>> application to make it compatible with the Microsoft Fingerprint Reader. >>> It should be a simple matter for them to do so. I discovered, reading >>> many forums, that thousands of people are having this same problem. The >>> Microsoft support page could not verify the product number of my >>> fingerprint reader so I was not able to send the information. I called >>> Microsoft Support and they don't see to be interested. I'll be damned if >>> I'm going to pay $35.00 to send a support email and notify Microsoft of a >>> Microsoft problem. >>> I want nothing from Microsoft; not a thank you, not recognition, not >>> a free product, not anything. Can anyone provide me with the proper >>> support email address I can send this information to, or can anyone do it >>> for me? I would appreciate it very much as I don't want other people to >>> suffer the frustrations and aggravations I suffered while trying to get >>> this product to work properly. >>> Thank you in advance for any information you may wish to provide. >>> >>> C.B. >>> >>> >>> -- >>> It is the responsibility and duty of everyone to help the underprivileged >>> and unfortunate among us. >> >>
My System Specs

02-28-2008	#10 (permalink)
C.B. n/a posts	Re: How to contact Microsoft "zachd [MSFT]" <zachd@xxxxxx> wrote in message news:ulH4%23NneIHA.1188@xxxxxx I don't see any results for that. Who were you working with in support? I don't understand what you mean by "stops working" - could you be specific in what is failing? By "Microsoft Fingerprint Reader", you're referring to the device that came out back in 2004, right? I see from the Hardware site that this device has limited support: === http://www.microsoft.com/hardware/wi...a/support.mspx === So that's probably one aspect of the issue. I suspect if this was happening with a well-supported / current biometric device, this would be of much higher interest. -- Speaking for myself only. See http://zachd.com/pss/pss.html for some helpful WMP info. This posting is provided "AS IS" with no warranties, and confers no rights. -- "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message news:3C3833AE-5EE3-4D0E-9B2D-E726AE37B1CE@xxxxxx Quote: > Zachd, > > Please excuse my stupidity. I learned what the SRX number is from Colin > Barnhorst's reply. It is SRX1058732464ID. Again, thank you for your > assistance. > > C.B. > > It is the responsibility and duty of everyone to help the underprivileged > and unfortunate among us. Quote: >> > "zachd [MSFT]" <zachd@xxxxxx> wrote in message > news:u$feUHkeIHA.5400@xxxxxx Quote: >> >> What's the SRX number? >> >> -- >> Speaking for myself only. >> See http://zachd.com/pss/pss.html for some helpful WMP info. >> This posting is provided "AS IS" with no warranties, and confers no >> rights. >> -- >> >> "C.B." <notreallyc.b.mullen@xxxxxx> wrote in message >> news:2396AB38-3743-4CC3-AEBA-5E851EDDB0A7@xxxxxx Quote: >>> Several days ago I posted a question concerning the inability of my >>> Microsoft Fingerprint Reader to function. I did not receive answers from >>> anyone in the discussion groups. I spent several hours over several days >>> speaking to a Microsoft tech support supervisor trying to get it to work, >>> to no avail, and the case was closed by Microsoft as having no solution >>> available. >>> This was not acceptable to me, being the curious person I am. I >>> decided, what the hell, I'll just uninstall my OS, reformat and do a >>> clean install. During the install I installed each and every update and >>> application one at a time, checking the function of my fingerprint reader >>> after each update and application, rebooting after each one. I had many >>> updates and applications to install so it took me two days to discover >>> the problem. >>> The application preventing the fingerprint reader from functioning is >>> a Microsoft application contained in one of Microsoft's programs. It is >>> the "Windows Live Installer" included in Windows Live Mail. I uninstalled >>> Windows Live Installer and the fingerprint reader works perfectly. >>> Uninstalling this application has caused no problems so far. >>> Once the OS and all of my programs were installed I decided to >>> download and install Vista SP1 once again to determine if the problem >>> would reoccur with SP1. It did not. Everything works perfectly and my OS >>> is lightning fast with SP1 once again installed. >>> My problem is this: I have tried to send a support email to Microsoft >>> explaining the fix to the fingerprint reader problem so as to save them a >>> lot of time and money. I'm certain Microsoft will be able to alter the >>> application to make it compatible with the Microsoft Fingerprint Reader. >>> It should be a simple matter for them to do so. I discovered, reading >>> many forums, that thousands of people are having this same problem. The >>> Microsoft support page could not verify the product number of my >>> fingerprint reader so I was not able to send the information. I called >>> Microsoft Support and they don't see to be interested. I'll be damned if >>> I'm going to pay $35.00 to send a support email and notify Microsoft of a >>> Microsoft problem. >>> I want nothing from Microsoft; not a thank you, not recognition, not >>> a free product, not anything. Can anyone provide me with the proper >>> support email address I can send this information to, or can anyone do it >>> for me? I would appreciate it very much as I don't want other people to >>> suffer the frustrations and aggravations I suffered while trying to get >>> this product to work properly. >>> Thank you in advance for any information you may wish to provide. >>> >>> C.B. >>> >>> >>> -- >>> It is the responsibility and duty of everyone to help the underprivileged >>> and unfortunate among us. >> >> Zachd, Thank you very much for your assistance. C.B.
My System Specs

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