Vista - DVD-CD Drive not working...HELP!

Hello,

I have a Pioneer DVD-RW DVR K17A ATA Device dvd/cd drive that is not working on my Toshiba laptop. When I check out the drives properties through my device settings, the device status reads as below:

"This device cannot start. (Code 10)
Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available."

After I check for solutions, nothing happens. I cannot play dvd's or cds or any programs that use this drive...needless to say is very frustrating! Does anyone have any advice on how to fix?

Thanks!

Hi,

Follow the steps here (method 2):
http://support.microsoft.com/kb/314060

The fix in Vista is the same as in XP.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Wallyhockey17" <Wallyhockey17.36c4w4@xxxxxx-mx.forums.net> wrote in message
news:Wallyhockey17.36c4w4@xxxxxx-mx.forums.net...

Coincidentally, my DVD/CD drive on my Sony Vaio wasn't working and I clicked
on this message last night - and did what Rick suggested and it worked great!
I was able to use my DVD/CD drive again and burned some pictures. I just
tried it again and the drive isn't working - again. Same Code 10. Any
suggestions other than that for me?

Thanks,
Karen

"Rick Rogers" wrote:

"Wallyhockey17" wrote:

go into device manager & try to update the driver for the drive. If that fails then uninstall the drive software & then restart the system. It would pick up the default software. You can also try to go into registry & delete the upper & lower filter's in the following registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}


Hope this helps !