Windows Vista Forums

My computer will not log off

  1. #1


    jjfjgfkjgkjg Guest

    My computer will not log off

    Im pressed the start button and pressed log off it says logging off but it
    hasnt logged off do you know whats wrong?

      My System SpecsSystem Spec

  2. #2


    Malke Guest

    Re: My computer will not log off

    jjfjgfkjgkjg wrote:

    > Im pressed the start button and pressed log off it says logging off but it
    > hasnt logged off do you know whats wrong?
    Shutdown issues are generally caused by a program and/or process that is
    refusing to exit gracefully. The program and/or process can be from malware
    or can be legitimate (such as an invasive antivirus like Norton or McAfee).
    If you are using a Norton or McAfee product, uninstall it and replace with
    a better program such as NOD32, Kasperksy, or Avast (free). The Windows
    Firewall is adequate for most people. With Vista, shutdown issues can also
    be caused by old/poorly written drivers so make sure all drivers are
    updated. See Step B. below for general driver directions.

    A.The first step is always to make sure your computer is virus/malware free.

    http://www.elephantboycomputers.com/...moving_Malware

    B. Drivers - The First Law of Driver Updates is "if it ain't broke, don't
    fix it". Normally if everything is working you want to leave things as they
    are. The exception is that heavy-duty gamers will usually want to update
    their video and sound drivers to squeeze every last bit of performance out
    of the hardware to get the fastest frame rates. If you're not one of those
    people, you don't need to update your drivers if there are no problems you
    are trying to solve.

    Never get drivers from Windows Update. Get them from:

    1. The device mftr.'s website; OR
    2. The motherboard mftr.'s website if hardware is onboard; OR
    3. The OEM's website for your specific machine if you have an OEM computer
    (HP, Dell, Sony, etc.).

    Read the installation instructions on the website where you get the drivers.

    To find out what hardware is in your computer:

    1. Read any documentation you got when you bought the computer.
    2. If the computer is OEM, go to the OEM's website for your specific model
    machine and look at the specs (you'll be there to get the drivers anyway)
    3. Download, install and run a free system inventory program like Belarc
    Advisor or System Information for Windows.

    http://www.belarc.com/free_download.html - Belarc Advisor
    http://www.gtopala.com/ - System Information for Windows

    C. If the computer is virus/malware-free, drivers are current, and no Norton
    or McAfee programs are installed, then do clean-boot troubleshooting to see
    which program/process is the culprit:

    How to perform a clean boot in Vista and XP -
    http://support.microsoft.com/kb/331796

    D. If you need more information, here is an excellent shutdown
    troubleshooter:

    http://www.aumha.org/win5/a/shtdwnxp.htm

    Standard caveat: If troubleshooting the issue is too difficult - and there
    is absolutely no shame in admitting this isn't your cup of tea - take the
    machine to a computer repair shop. This will not be your local
    BigComputerStore/GeekSquad type of place. Get recommendations from family,
    friends, colleagues.

    Malke
    --
    MS-MVP
    Elephant Boy Computers
    www.elephantboycomputers.com
    Don't Panic!

      My System SpecsSystem Spec

My computer will not log off

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