Vista - Vista32, new driver? & USB Mouse/Keyboard not working

Hi all. Hope this helps some. I caught the updater before it could start up
and manually installed and rebooted after each update. My Mouse went bye bye
on Vista (KB938371). Did a restare and all was well. I am putting update on
manual until I see a fix has been issued. I suggest the rest do the same.

"SkyKnites" wrote:

Same exact problem here, but Vista 64 Ultimate.

Installed KB938371, and at first bootup lost use of my Logitech USB
Trackman Wheel. It was showing up as a Generic USB HID device, and not
responding..

Other drivers were showing up as "unknown device", when I rebooted, it
turned out that was my keyboard and laptop's touchpad - both of which
interface through USB.

On that second reboot, keyboard and mouse stopped working completely -
and computer was as good as dead. Luckily had a full backup. I've
found no other solutions yet. Installing drivers manually gives me
errors about "access denied", "file not found" or messages about the
driver being "designed for windows 95 or later" and missing part of
the INF file.

This is a REALLY, REALLY bad one, MS. As another poster mentioned, a
lot of folks having this problem won't even be able to respond or
complain online, and I'll bet it'll take a few days before the Tier 1
tech support people at MS's call centers realizes it's not just people
with faulty cables / unplugged mice.

This has been the first update in years that has simply knocked my
computer dead. Automatic updates are now OFF, and will remain so..
Hopefully a hotfix comes in days - not weeks.

Smooth move, microsoft.

I have been plagued with your problem for months. I have to go to safe mode,
uninstall all the drivers, reboot and eventually everything *might* start
working again. After maybe a week or a fortnight if I am lucky, I will then
have another random USB shutdown.

Vista sucks. I think the only solution is to upgrade to XP.

"SkyKnites" <SkyKnites@xxxxxx> wrote in message
news:96F0ED36-0DDD-4955-A151-EEF42B603B29@xxxxxxLike me! I spent two days repeatedly hard-rebooting my computer (ie just
pulling the plug out) until eventually Vista installed the mouse and
keyboard drivers.

I fixed my problem by changing the mouse entry under Human interface devices,
to HID-compliant consumer control device. Theres a more complete fix post
under my thread "Mouse not recognized after reboot following the 4/8 patch"
Hope this helps some of you

"Rich T" wrote:

"SkyKnites" <SkyKnites@xxxxxx> wrote in message
news:716039F2-9247-4490-860B-CF9C898E82B7@xxxxxxOK, I will try that.

BTW, why don't they just call it a frigging mouse in Device Manager? Did Dr
Spock design Windows?

I fixed my problem by going to device manager and uninstalling everything under the HID section. Mouse now finally works after 2 days of struggling to fix it.

LoL, I know and fully agree, but to make sure I was clear on what i was
doing....
In device manager there is a catagory called mice and other pointing
devices. In that catagory it is called mouse, and uses the intellipoint
software for a microsoft mouse.
The change I made was in the Device manager also, in the catagory "Human
interface Devices" and i changed it FROM mouse TO HID-compliant consumer
control device. Having 2 places with the mouse listed was either causing the
conflict, or blocking the load of the driver, when it requires this usbtype
driver instead, I am hoping this includes keyboards for those having usb
keyboard problems also.
From what I read and correct me if I am wrong (sure someone will :P) HID was
supposed to replace/upgrade the usb interfaces and never fully reached it's
potential and was integrated instead. I look at it as a bridge between the
onboard USB hubs and the system interface. So something like, mouse/keyboard
to USB hub to HID interface to System (where the device is finally called
mouse or keyboard, hard drive, etc). No reason why vista or the last patch
interuptted this, but if you look at some the posts over the last 18 months,
several vista patches has had this effect.

As a side note for self builders and upgraders, Improper power supply size
can cause havok with usb devices. Ya I learned that one the hard way too

"Rich T" wrote:

All this week I'd work out of my office. I left my mouse on work table and
use my HP Compaq nc6320 laptop without it. I'm back today and found my usb
mouse doesn't work now. It works good on my wife HP Compaq nc6320 with
Windows XP but not for me :-) with my vista business.

"Scott J. Stringfellow" wrote:

I found solution on MSDN forums :-) Third item from below guide help me. My
usb mouse work again.

Symptoms: Old usb devices worked fine
new usb devices would not install
patch Windows6.0-KB940199-x86 or x64 would not install (error "this update
does not apply to your system")
pointing the installation to C:\windows\system32 returned an error


The issue is solved now and I took a few roads to get here. I tried moving
around the usbstor and deleting the infcache.1 with no results. My computer
had best results with number 3 but i will post all my steps.

1. I opened the device manager and uninstalled all the entries under
Universal Serial Bus Controller. Vista will try to reinstal them as you
uninstal, just keep track of what you have uninstalled already. After you
have uninstalled all the entries restart Vista. After this I tried installing
my new usb device... no luck

2. Download update KB940119 (either x86 or x64), using 7-zip extract the
installation file and copy the file Windows6.0-KB940199-x86.cab to c:\ (i
choose c:\ because it was easy to type). In CMD type "start /w pkgmgr /ip
/m:c:\Windows6.0-KB940199-x86.cab" (copied from earlier post xechvol) after
install, reboot machine again. I tried my devices after this and again
nothing.

3. After plugging in my new usb device, from the Device Manager window,
click "Unknown Device" and click update driver. Click Browse My Computer for
Driver Software. Either navigate to or type C:\Windows\winsxs and go on from
there. This one worked for me after pulling up a warning about the driver not
being digitally signed or something.

I have rebooted my computer and installed 3 other new usb devices all of
different nature and all three have installed fine without needing any input
from me (just the way it used to be).