Vista - USB Mouse & KYBD non-functional after recent update

I have read other posts on this subject, but cannot try to apply the
suggested solutions. I have neither a mouse nor a keyboard working. When I
try to get into Safe Mode, the desktop comes up, but I cannot interact wthout
a mouse/keyboard. I booted to the Vista DVD, and restored to earlier times -
twice - and the problem persists. The mouse and keyboard work when I boot
from the Vista DVD. I am using a Dell E521 with Vista Home Basic. I called
Dell support, but nothing they tried worked either. Any suggestions would be
greatly appreciated.

Hello, you didn't mention what Dell people said. Based on that, try checking the status of your touchpad and mouse by the following : Control Panel -Classic view -Mouse - at the top, choose Hardware. One at a time, highlight " Dell touchpad "and " Hid-compliant mouse "and see what the Device Properties said below. Did it say "working properly" ? If not, go back to Mouse properties window and check the touchpad settings and pointer options, make sure appropriate boxes are checked. That's all I know.

i have been having the same problem with my mouse (dell) after vista upgrade.
i contacted dell and their great solution was to rebuild my system which i
refused to do. after restarting my system and pressing the F8 key i was
able to get into a safe mode which allowed me to go into safe mode and i as
able to restore to the previous configuration. this fixed the problem at
the time, but the next morning it reloaded the upgrade again and i had to do
the same procedure all over again. i contacted dell again and was told that
so far i was the only user with this problem and that i needed to notify
microsoft so that they could fix the problem in the next upgrade. i did
notify microsoft and they referred me to this discussion group and were not
aware of this problem. i am pullling my hair out trying to figure this out.

"saseve" wrote:

Hello, Rowdy. You might have a different issue than Saseve, since you mentioned only your mouse. Is it a wireless ? There is an optional update meant for wireless mouse/keyboard ( Other hardware hid non-user input data filter"). Meanwhile, do your restore in Safe Mode again, BUT, this time when your are back on normal mode, go to Control Panel, under Security, pick Check For Updates, on the left side panel, pick Change Settings, check the box that says "check for updates but let me choose whether to download and install them". That way you have the chance to avoid the update which you think is the culprit. I also heard that there is a way to "hide" the update you don't want, but I don't know how to do that.

thanks and i already have my setting set for this option. my problem now is
that when my norton tries to update, i get error messages, that figures.
can yu believe that dell support told me to wait 2 weeks until microsoft
fixes the problem and then try to load the upgrade again. my mouse is a
dell 2 button usb connection (non-wireless). i have tried all 4 usb ports
and it still didn't fix the problem.
--
rowdy123


"t-4-2" wrote:

Hello, Rowdy. I'm sorry that I do not have answer for Norton's issue. I hear that Norton is a pain in the you -know -where. Norton camp will scream at me, but you might consider UN-install Norton ( I say, un-install, not disable),and try something like AVG or AVAST from the web sites. I hear they are free. I have McAfee.
PS. Remember, You said it's the update. You might be barking at the wrong tree. May be someone with more superior knowledge will give you a better solution.
Additional info : Should you really decide to rid of Norton, I hear Norton is a stubborn sob. There would/could be remnants left behind causing havoc. You need a software to do a thorough uninstalling. I don't know what that is. Ask this forum, whole bunch of them will have the answer for you. You've got everything I know. Keep me posted if you don't mind.

t-4-2,

Thanks for the reply. I have a Dell E521 Desktop. Unfortunately, it was not
possible to try ANY solution, because I could not input anything via mouse or
keyboard. Even Safe mode didn;t work. Only when I booted from the Vista DVD
was I able to use the mouse. I eventually booted from my Ghost 12.0 disk and
re-installed an old image from 1-23-08.

saseve

"t-4-2" wrote:

Hello, Saseve. I knew you and Rowdy have different problems. I still have trouble imagining your issue, but I'm glad you have it resolved - by yourself.

It appears the people above are correct on the problem occuring after the update. The update was from 04-12-08. If you can boot to last known configuration, do so and then immediately go into Control Panel\Windows Updates and turn off automatic updates. For those of us unfortunate enough to not have this as an option (last known configuration doesn't solve the problem), I am clueless as to how to fix this. I've been working on Windows since version 2.5 and never have been this frustrated over an issue. I removed the USB controller and root hubs from device manager. Uninstalled and reinstalled intellimouse software and even tried mice from 3 different brands hoping that it was a specific driver issued instead of a generic HID device driver. None of these things have worked. Has anybody made any progress on this issues?
Thanks!