I bought a brand new Windows Vista Home Premium a couple of days ago, and it
was working fine, until the day I turn it on and the keyboard isn't
connected. The mouse also wasn't working a few times, but the keyboard
refuses to respond at all. I tried everything I could think of that might
work.

Is a USB keyboard and Mouse?
If yes shutdown the computer and then unplug it.
After it has been unplugged for 20 minutes hold down the on/off switch for
30 seconds.
Then plug the computer back it and try it.
"Robert Johnson" <Robert Johnson@xxxxxx> wrote in message
news:4D4B1200-485B-4C1F-8591-A08B184D1C7B@xxxxxx

>I bought a brand new Windows Vista Home Premium a couple of days ago, and
>it
> was working fine, until the day I turn it on and the keyboard isn't
> connected. The mouse also wasn't working a few times, but the keyboard
> refuses to respond at all. I tried everything I could think of that might
> work.

no it's wired. just yesterday everything was working fine until today. the
computer, mouse, and keyboard all came in one package, so i doubt it has to
do with compatibility

"Curious" wrote:

> Is a USB keyboard and Mouse?
> If yes shutdown the computer and then unplug it.
> After it has been unplugged for 20 minutes hold down the on/off switch for
> 30 seconds.
> Then plug the computer back it and try it.
> "Robert Johnson" <Robert Johnson@xxxxxx> wrote in message
> news:4D4B1200-485B-4C1F-8591-A08B184D1C7B@xxxxxx

> >I bought a brand new Windows Vista Home Premium a couple of days ago, and
> >it
> > was working fine, until the day I turn it on and the keyboard isn't
> > connected. The mouse also wasn't working a few times, but the keyboard
> > refuses to respond at all. I tried everything I could think of that might
> > work.

>

What do you mean its wired? I assumed that you were not using wireless but I
asked if your wired connections were to USB ports or to round PS2 ports.
"Robert Johnson" <RobertJohnson@xxxxxx> wrote in message
news:C350BEA8-7F67-4685-951A-68B04378B31D@xxxxxx

> no it's wired. just yesterday everything was working fine until today. the
> computer, mouse, and keyboard all came in one package, so i doubt it has
> to
> do with compatibility
>
> "Curious" wrote:
>

>> Is a USB keyboard and Mouse?
>> If yes shutdown the computer and then unplug it.
>> After it has been unplugged for 20 minutes hold down the on/off switch
>> for
>> 30 seconds.
>> Then plug the computer back it and try it.
>> "Robert Johnson" <Robert Johnson@xxxxxx> wrote in
>> message
>> news:4D4B1200-485B-4C1F-8591-A08B184D1C7B@xxxxxx

>> >I bought a brand new Windows Vista Home Premium a couple of days ago,
>> >and
>> >it
>> > was working fine, until the day I turn it on and the keyboard isn't
>> > connected. The mouse also wasn't working a few times, but the keyboard
>> > refuses to respond at all. I tried everything I could think of that
>> > might
>> > work.

>>

sorry, this picture explains what i mean
http://support.gateway.com/support/m...mages/ps2mouse

"Curious" wrote:

> What do you mean its wired? I assumed that you were not using wireless but I
> asked if your wired connections were to USB ports or to round PS2 ports.
> "Robert Johnson" <RobertJohnson@xxxxxx> wrote in message
> news:C350BEA8-7F67-4685-951A-68B04378B31D@xxxxxx

> > no it's wired. just yesterday everything was working fine until today. the
> > computer, mouse, and keyboard all came in one package, so i doubt it has
> > to
> > do with compatibility
> >
> > "Curious" wrote:
> >

> >> Is a USB keyboard and Mouse?
> >> If yes shutdown the computer and then unplug it.
> >> After it has been unplugged for 20 minutes hold down the on/off switch
> >> for
> >> 30 seconds.
> >> Then plug the computer back it and try it.
> >> "Robert Johnson" <Robert Johnson@xxxxxx> wrote in
> >> message
> >> news:4D4B1200-485B-4C1F-8591-A08B184D1C7B@xxxxxx
> >> >I bought a brand new Windows Vista Home Premium a couple of days ago,
> >> >and
> >> >it
> >> > was working fine, until the day I turn it on and the keyboard isn't
> >> > connected. The mouse also wasn't working a few times, but the keyboard
> >> > refuses to respond at all. I tried everything I could think of that
> >> > might
> >> > work.
> >>

>

sorry
http://support.gateway.com/support/m...s/ps2mouse.jpg

"Robert Johnson" wrote:

> sorry, this picture explains what i mean
> http://support.gateway.com/support/m...mages/ps2mouse
>
> "Curious" wrote:
>

> > What do you mean its wired? I assumed that you were not using wireless but I
> > asked if your wired connections were to USB ports or to round PS2 ports.
> > "Robert Johnson" <RobertJohnson@xxxxxx> wrote in message
> > news:C350BEA8-7F67-4685-951A-68B04378B31D@xxxxxx

> > > no it's wired. just yesterday everything was working fine until today. the
> > > computer, mouse, and keyboard all came in one package, so i doubt it has
> > > to
> > > do with compatibility
> > >
> > > "Curious" wrote:
> > >
> > >> Is a USB keyboard and Mouse?
> > >> If yes shutdown the computer and then unplug it.
> > >> After it has been unplugged for 20 minutes hold down the on/off switch
> > >> for
> > >> 30 seconds.
> > >> Then plug the computer back it and try it.
> > >> "Robert Johnson" <Robert Johnson@xxxxxx> wrote in
> > >> message
> > >> news:4D4B1200-485B-4C1F-8591-A08B184D1C7B@xxxxxx
> > >> >I bought a brand new Windows Vista Home Premium a couple of days ago,
> > >> >and
> > >> >it
> > >> > was working fine, until the day I turn it on and the keyboard isn't
> > >> > connected. The mouse also wasn't working a few times, but the keyboard
> > >> > refuses to respond at all. I tried everything I could think of that
> > >> > might
> > >> > work.
> > >>

> >

That is a ps2 connection, I did not know they were still in common use on
new computers.....I would see if I can find a usb keyboard mouse & see if
they work. Either way, call Gateway or take it back to the store you bought
it from.

"Robert Johnson" <Robert Johnson@xxxxxx> wrote in message
news:4D4B1200-485B-4C1F-8591-A08B184D1C7B@xxxxxx

> I bought a brand new Windows Vista Home Premium a couple of days ago, and
> it
> was working fine, until the day I turn it on and the keyboard isn't
> connected. The mouse also wasn't working a few times, but the keyboard
> refuses to respond at all. I tried everything I could think of that might
> work.

Those are the PS/2 ports. The oldest and most reliable way to connect a
keyboard and mouse. If you have access to another keyboard or mouse, or
both, you should try them. If they are usb, that's OK. Report back on the
results.

"Robert Johnson" <RobertJohnson@xxxxxx> wrote in message
news:66C3E4DA-53C8-4D95-B8C2-5383365543F1@xxxxxx

> sorry
> http://support.gateway.com/support/m...s/ps2mouse.jpg
>
> "Robert Johnson" wrote:
>

>> sorry, this picture explains what i mean
>> http://support.gateway.com/support/m...mages/ps2mouse
>>
>> "Curious" wrote:
>>

>> > What do you mean its wired? I assumed that you were not using wireless
>> > but I
>> > asked if your wired connections were to USB ports or to round PS2
>> > ports.
>> > "Robert Johnson" <RobertJohnson@xxxxxx> wrote in
>> > message
>> > news:C350BEA8-7F67-4685-951A-68B04378B31D@xxxxxx
>> > > no it's wired. just yesterday everything was working fine until
>> > > today. the
>> > > computer, mouse, and keyboard all came in one package, so i doubt it
>> > > has
>> > > to
>> > > do with compatibility
>> > >
>> > > "Curious" wrote:
>> > >
>> > >> Is a USB keyboard and Mouse?
>> > >> If yes shutdown the computer and then unplug it.
>> > >> After it has been unplugged for 20 minutes hold down the on/off
>> > >> switch
>> > >> for
>> > >> 30 seconds.
>> > >> Then plug the computer back it and try it.
>> > >> "Robert Johnson" <Robert Johnson@xxxxxx> wrote in
>> > >> message
>> > >> news:4D4B1200-485B-4C1F-8591-A08B184D1C7B@xxxxxx
>> > >> >I bought a brand new Windows Vista Home Premium a couple of days
>> > >> >ago,
>> > >> >and
>> > >> >it
>> > >> > was working fine, until the day I turn it on and the keyboard
>> > >> > isn't
>> > >> > connected. The mouse also wasn't working a few times, but the
>> > >> > keyboard
>> > >> > refuses to respond at all. I tried everything I could think of
>> > >> > that
>> > >> > might
>> > >> > work.
>> > >>
>> >

They are still standard on mobos. I make sure I have them and have a floppy
drive even on my new Core 2 Quad machines.

"Justbob30" <NoThank@xxxxxx> wrote in message
news:1F4A8B85-4954-4D66-B932-E0D38E58E7A3@xxxxxx

> That is a ps2 connection, I did not know they were still in common use on
> new computers.....I would see if I can find a usb keyboard mouse & see if
> they work. Either way, call Gateway or take it back to the store you
> bought it from.
>
> "Robert Johnson" <Robert Johnson@xxxxxx> wrote in
> message news:4D4B1200-485B-4C1F-8591-A08B184D1C7B@xxxxxx

>> I bought a brand new Windows Vista Home Premium a couple of days ago, and
>> it
>> was working fine, until the day I turn it on and the keyboard isn't
>> connected. The mouse also wasn't working a few times, but the keyboard
>> refuses to respond at all. I tried everything I could think of that might
>> work.

>

actually, it started working again after i turned off the computer for a
while, this happened a few times with my old computer

"Colin Barnhorst" wrote:

> Those are the PS/2 ports. The oldest and most reliable way to connect a
> keyboard and mouse. If you have access to another keyboard or mouse, or
> both, you should try them. If they are usb, that's OK. Report back on the
> results.
>
> "Robert Johnson" <RobertJohnson@xxxxxx> wrote in message
> news:66C3E4DA-53C8-4D95-B8C2-5383365543F1@xxxxxx

> > sorry
> > http://support.gateway.com/support/m...s/ps2mouse.jpg
> >
> > "Robert Johnson" wrote:
> >

> >> sorry, this picture explains what i mean
> >> http://support.gateway.com/support/m...mages/ps2mouse
> >>
> >> "Curious" wrote:
> >>
> >> > What do you mean its wired? I assumed that you were not using wireless
> >> > but I
> >> > asked if your wired connections were to USB ports or to round PS2
> >> > ports.
> >> > "Robert Johnson" <RobertJohnson@xxxxxx> wrote in
> >> > message
> >> > news:C350BEA8-7F67-4685-951A-68B04378B31D@xxxxxx
> >> > > no it's wired. just yesterday everything was working fine until
> >> > > today. the
> >> > > computer, mouse, and keyboard all came in one package, so i doubt it
> >> > > has
> >> > > to
> >> > > do with compatibility
> >> > >
> >> > > "Curious" wrote:
> >> > >
> >> > >> Is a USB keyboard and Mouse?
> >> > >> If yes shutdown the computer and then unplug it.
> >> > >> After it has been unplugged for 20 minutes hold down the on/off
> >> > >> switch
> >> > >> for
> >> > >> 30 seconds.
> >> > >> Then plug the computer back it and try it.
> >> > >> "Robert Johnson" <Robert Johnson@xxxxxx> wrote in
> >> > >> message
> >> > >> news:4D4B1200-485B-4C1F-8591-A08B184D1C7B@xxxxxx
> >> > >> >I bought a brand new Windows Vista Home Premium a couple of days
> >> > >> >ago,
> >> > >> >and
> >> > >> >it
> >> > >> > was working fine, until the day I turn it on and the keyboard
> >> > >> > isn't
> >> > >> > connected. The mouse also wasn't working a few times, but the
> >> > >> > keyboard
> >> > >> > refuses to respond at all. I tried everything I could think of
> >> > >> > that
> >> > >> > might
> >> > >> > work.
> >> > >>
> >> >

>