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Problems with Microsoft Bluetooth notebook mouse 5000

  1. #1


    ssuarez Guest

    Problems with Microsoft Bluetooth notebook mouse 5000

    I have tried everyhting so far and nothing helps. I have installed the
    IntelliPoint 6.2 but it doesn´t work. My Sony Vaio Vista recognizes the
    devices but I can´t move it or use it at all. When I go to its properties and
    click on Buttons the following message appears:
    "Some mouse settings might not work until you connect a Microsoft mouse to a
    USB port on your computer or set up a Microsoft mouse that uses Bluetooth
    technology."
    Anyone knows what this is about?
    Thanks

      My System SpecsSystem Spec

  2. #2


    Cathy Moya [MS] Guest

    Re: Problems with Microsoft Bluetooth notebook mouse 5000

    Have you read this KB on that mouse?
    http://support.microsoft.com/kb/952818/en-us

    --
    Cathy Moya
    Microsoft Hardware User Experience

    www.microsoft.com/hardware
    This posting is provided AS IS with no warranties and confers no rights.

    "ssuarez" <ssuarez@xxxxxx> wrote in message
    news:617142B3-5A9E-40AC-9CF1-274941D9551F@xxxxxx

    >I have tried everyhting so far and nothing helps. I have installed the
    > IntelliPoint 6.2 but it doesn´t work. My Sony Vaio Vista recognizes the
    > devices but I can´t move it or use it at all. When I go to its properties
    > and
    > click on Buttons the following message appears:
    > "Some mouse settings might not work until you connect a Microsoft mouse to
    > a
    > USB port on your computer or set up a Microsoft mouse that uses Bluetooth
    > technology."
    > Anyone knows what this is about?
    > Thanks

      My System SpecsSystem Spec

  3. #3


    ssuarez Guest

    Re: Problems with Microsoft Bluetooth notebook mouse 5000

    Yes i did try that already and nothing. My computer recognizes this mouse,
    and tells me that the recognition was succesfully completed, but immediately
    afterwards a window pops up saying:
    "New Hardware found
    Windows needs to install a controller software for unknown device"
    And i have three choices, Search and install controller software, Ask me
    later, or Don't show this message again. I have tried all but none work. When
    I choose the first one (which is the only one that continues my process) it
    lasts about 20 seconds when a new window appears saying:
    "Windows found a problem while installing the device's controller software.
    Windows found a controller software for the device but an error was
    encountered while trying to install it."
    Then some longer explanation is also in this window saying something about
    the device missing a necessary entry.

    Thanks for the help anyone!

      My System SpecsSystem Spec

  4. #4


    sahome Guest

    Re: Problems with Microsoft Bluetooth notebook mouse 5000


    Hi ...
    I had exactly the same problem.
    Bought the Microsoft Notebook 5000 mice but couldn't get it running due
    to a missing driver.
    My OS is Vista 32Bit including SP1.
    Thus I tried to installl the MS Intelli Mouse tool but still was not
    sucessful.

    The bluetooth connection seemed to be fine and running correctly since
    I had a green task tray saying that my PC sucessfully connected to the
    Bluetooth device. But I couldn't find the correct driver.
    Moreover I tried to install a driver manually without success.

    Then I realized that I have a different Bluetooth driver / manager
    installed on my Vista system that came with my PC.
    It's called IVT BlueSoleil and overruled the standard Bluetooth tool
    coming with windows.

    How to fix it:
    1. I stop the corresponding service of the IVT BlueSoleil (Bluetooth
    Manager)
    Just to make sure, that I can deinstall the software
    2. Deinstall IVT BlueSoleil
    3. Restart
    4. Now the Vista Bluetooth Manger should work again.
    5. Connect the mice and windows should recongnize the mice perfectly as
    HID and it should work!

    Hope it helps
    Cheers
    Stefan


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      My System SpecsSystem Spec

  5. #5


    SteelTrepid Guest

    Re: Problems with Microsoft Bluetooth notebook mouse 5000


    Topic is a bit old but FINALLY provided the fix for me, thank you!!

    After an afternoon of frustration (and the reason why I haven't
    installed Win7 yet) I finally found this post. I do not understand why
    my afternoon of searching didn't find that KB? Pretty stupid too, why
    the hell is the Bluetooth Service turned off?
    Whatever, I now have my mouse and will enjoy my Win7 Ultimate RTM!!!


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