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Vista - Can not install the software from Fingerprint Reader

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Old 06-17-2008   #1 (permalink)


Vista Home Premium 32 bit
 
 

Can not install the software from Fingerprint Reader

I have the Keyboard with the Fingerprint reader attached to it. I recently reinstalled Vista on my desktop (2 days ago) and today I was attempting to install the software for the fingerprint reader. The drivers installed fine (windows doing it by itself) but the thing is useless without the software. The software, Digital Persona Password Manager 1.0 said that it required XP for it to function. Okay, fine even though it worked before when I installed in it in August. So I go download them from MS hardware site, ver 2.0 but when I attempt to install it it states, "Incompatible DigitalPersona products are installed." I searched high and low on the internet, spent hours on google and found absolutely nothing. What I find so weird is that before I reinstalled vista, it worked perfectly fine.

Any help would be appreciated.

My System SpecsSystem Spec
Old 06-18-2008   #2 (permalink)


Vista Ultimate x64
 
 

Re: Can not install the software from Fingerprint Reader

Hi shadow1768,

Did you download the Keyboard software from the following site?

http://www.microsoft.com/hardware/do...px?category=MK

Is your Vista version 32bit or 64bit?

Best,
Chris Trytten
Sr. Product Marketing Manager
DigitalPersona
My System SpecsSystem Spec
Old 06-18-2008   #3 (permalink)


Vista Home Premium 32 bit
 
 

Re: Can not install the software from Fingerprint Reader

Quote  Quote: Originally Posted by FPGuy View Post
Hi shadow1768,

Did you download the Keyboard software from the following site?

http://www.microsoft.com/hardware/do...px?category=MK

Is your Vista version 32bit or 64bit?

Best,
Chris Trytten
Sr. Product Marketing Manager
DigitalPersona
Yes I did and it is the 32 Bit version.
My System SpecsSystem Spec
Old 06-18-2008   #4 (permalink)


Vista Home Premium 32 bit
 
 

Re: Can not install the software from Fingerprint Reader

A moderator may lock this thread. The problem has been resolved by reinstalling Vista and installing DigitalPersona Password Manager 2.0 before installing any programs.
My System SpecsSystem Spec
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