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09-10-2008
| #1 (permalink) |
| Vista Home premium 32 bit | HP 1610 all in one scanner problems Can ANYONE help ? I have spent the last 2 days trying to resolve a problem with the scanner - "failure to communicate with software" followed by "failure to comunicate with scanner" messages. HP admit they have a problem, but having spent the best part of yesterday communicating with them - notably with their chat service - which I wouldn't recommend as they don't even read what you send to them. I am looking for a scanning solution - yes, I can use windows gallery but it is rubbish and I need quality for professional reasons and I need to batch scan documents for archiving purposes. I thought of xSane which in Linux does infinitely better than HP anyway but I can't get it to work... Any propositions welcome ! Furhtermore in all the installing and uninstalling I have lost my wallpaper, thumbnails and sexy dossier icons (with the pages on) - I have enabled evrything I am told to but no luck... maybe I picked up a virus with reboots and the like but none of the suite of kit I have has thrown anything up (Avast, Commodo, Hijack this, Spybot and so on) This may be a new thread... |
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09-10-2008
| #2 (permalink) |
| Vista Home premium 32 bit | Re: HP 1610 all in one scanner problems I found the answer by chance !!! For the scanner anyway. HP scanners have a problem working on Vista if you use a stylus / tablet device such as Wacom Graphire. There is a conflict between HP software and Microsofts tabletPC. The patch necessary can be got HERE HP Answers: Scanner Communication Error In Windows Vista and the tablet PC patch Afterwards it seems to work... |
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09-10-2008
| #3 (permalink) |
| Vista Home premium 32 bit | Re: HP 1610 all in one scanner problems Forgot to say that it is a pity that noone at HP thought to ask me if I used a tablet and it is nowhere in there documentation online |
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