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09-18-2008
| #1 (permalink) |
| | vista x64 will not boot from hard drive, restore, or from dvd driv I had a problem with my dvd-r/rw (tsst ts t633a dvd-r/rw) not being ID'ed in device manager. I used the troubeshooting procedure for the HP Touch smart IQ 506 I have and tried to do a system restore, The first restore completed but did not solve the drive problem. I went back further in the restore and the system will not boot. It's now stuck at the black screen, with the green load bars running, as if it were loading, no harddisk activity light. The dvd drive does not ID recovery dvd. The restore/ recovery (F11) does not respond. When I get to the recovery screen it will not respond to any command, safe mode repair, normal load....etc. I have gotten a "RAMDISK SETTINGS" ? Ant Ideas ? |
My System Specs |
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09-18-2008
| #2 (permalink) |
| | Re: vista x64 will not boot from hard drive, restore, or from dvd driv max carson wrote: Quote: > I had a problem with my dvd-r/rw (tsst ts t633a dvd-r/rw) not being ID'ed > in device manager. I used the troubeshooting procedure for the HP Touch > smart IQ 506 I > have and tried to do a system restore, The first restore completed but did > not solve > the drive problem. I went back further in the restore and the system will > not boot. > It's now stuck at the black screen, with the green load bars running, as > if it were loading, no harddisk activity light. The dvd drive does not ID > recovery dvd. The > restore/ recovery (F11) does not respond. When I get to the recovery > screen it will > not respond to any command, safe mode repair, normal load....etc. I have > gotten a > "RAMDISK SETTINGS" ? Ant Ideas ? recovery process (F11) doesn't work, then you have hardware problems since this happens before the operating system (Vista) isn't even loaded. Contact the computer mftr.'s tech support. Malke -- MS-MVP Elephant Boy Computers - Don't Panic! FAQ - http://www.elephantboycomputers.com/#FAQ |
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09-18-2008
| #3 (permalink) |
| | Re: vista x64 will not boot from hard drive, restore, or from dvd driv I believe there is no user access to this sealed design. I hope you are under warranty and have your sales slip. I suspect that the power supply is malfunctioning. In a regular box you can see this if the power supply is not signaling the motherboard that there is adequate power to proceed with the boot process. However as this is a unique HP designed system it could be any number of things . . . |
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09-18-2008
| #4 (permalink) |
| | Re: vista x64 will not boot from hard drive, restore, or from dvd Thanks for your response, and yes I have the sales slip. I talked to HP and shipping the machine back as soon as there box arrives. I suppect you are correct, it's a hardware malfuntion. Being a new and unique design, (only a month and a half old), I am reluctant to crack it open like a clam. Again, Thanks--Max "Nogginsaked" wrote: Quote: > I believe there is no user access to this sealed design. > I hope you are under warranty and have your sales slip. > I suspect that the power supply is malfunctioning. > In a regular box you can see this if the power supply is not signaling the > motherboard that there is adequate power to proceed with the boot process. > However as this is a unique HP designed system it could be any number of > things . . . > |
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09-18-2008
| #5 (permalink) |
| | Re: vista x64 will not boot from hard drive, restore, or from dvd Thanks for your reply. I suspect it's a hardware problem as will as a software glich. maybe the MBR was erased during my system restore ? Again Thanks, max "Malke" wrote: Quote: > max carson wrote: > Quote: > > I had a problem with my dvd-r/rw (tsst ts t633a dvd-r/rw) not being ID'ed > > in device manager. I used the troubeshooting procedure for the HP Touch > > smart IQ 506 I > > have and tried to do a system restore, The first restore completed but did > > not solve > > the drive problem. I went back further in the restore and the system will > > not boot. > > It's now stuck at the black screen, with the green load bars running, as > > if it were loading, no harddisk activity light. The dvd drive does not ID > > recovery dvd. The > > restore/ recovery (F11) does not respond. When I get to the recovery > > screen it will > > not respond to any command, safe mode repair, normal load....etc. I have > > gotten a > > "RAMDISK SETTINGS" ? Ant Ideas ? > If the DVD drive doesn't work when you try to boot with it and the special > recovery process (F11) doesn't work, then you have hardware problems since > this happens before the operating system (Vista) isn't even loaded. Contact > the computer mftr.'s tech support. > > Malke > -- > MS-MVP > Elephant Boy Computers - Don't Panic! > FAQ - http://www.elephantboycomputers.com/#FAQ > > |
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