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RB

Vista - Vista crashing when installing drivers for Xerox Phaser 6110MFP

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01-09-2009   #1
Sean Forehand


 
 

Vista crashing when installing drivers for Xerox Phaser 6110MFP

Every time I try to use the installation CD which came with a Xerox Phaser
6110MFP to install the drivers and utilities software on a Dell Inspiron 530
w/ 32-bit Vista OS, the OS crashes. I have to boot up in safe mode and
restore back before the installation of the drivers. Same thing happens
when I try to use the drivers downloaded from the Xerox website. I was
able to get the printer (but not scanner) functioning by just plugging in
the USB printer cable and letting Vista autodetect the new device and
install a driver on its own, but that still leaves me without the scanner
and the utilities package. Xerox claims they don't know what's going on,
and I believe them.

Any suggestions??? Thanks for your help.


My System SpecsSystem Spec
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RB


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