Windows Vista Forums

Laptop Freezes - ACPI Error

  1. #1



    Newbie
    Join Date : Feb 2009
    Posts : 3
    Vista Ultimate x64
    Local Time: 07:29 PM

    Laptop Freezes - ACPI Error

    Hi.

    I'm having a small problem with my new laptop.
    Sometimes when I insert USB devices or when I insert the AC, my laptop freezes and I have to do a hard reboot before I can do anything again.

    When looking in the windows event viewer two different errors/warnings occur, namely EventID 13 and 15. Which says something like this:

    The embedded controller (EC) did not respond within the specified timeout period / Returned unexpected data. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations this error may cause the computer to function incorrectly.


    Things I've tried:
    Ran a mem test, no errors
    checked harddisk for errors, none found
    defraged the disk
    booting in safe mode, it still froze
    formating and reinstalling vista, didn't work
    google


    Specs:
    Intel Dual Core 2 (P8600)
    Nvidia GeForce 9650M GT
    4Gb RAM
    Windows Vista Ultimate 64Bit (Service Pack1)
    Manufactor and model: Zepto Nexus A15

    What to do? :'(

    If you need any more info please let me know!

      My System SpecsSystem Spec

  2.   


  3. #2


    Malke Guest

    Re: Laptop Freezes - ACPI Error

    kristneder wrote:

    >
    > Hi.
    >
    > I'm having a small problem with my new laptop.
    > Sometimes when I insert USB devices or when I insert the AC, my laptop
    > freezes and I have to do a hard reboot before I can do anything again.
    >
    > When looking in the windows event viewer two different errors/warnings
    > occur, namely EventID 13 and 15. Which says something like this:
    >
    > The embedded controller (EC) did not respond within the specified
    > timeout period / Returned unexpected data. This may indicate that there
    > is an error in the EC hardware or firmware or that the BIOS is accessing
    > the EC incorrectly. You should check with your computer manufacturer for
    > an upgraded BIOS. In some situations this error may cause the computer
    > to function incorrectly.
    >
    >
    > *Things I've tried:*
    > Ran a mem test, no errors
    > checked harddisk for errors, none found
    > defraged the disk
    > booting in safe mode, it still froze
    > formating and reinstalling vista, didn't work
    > google
    >
    >
    > *Specs:*
    > Intel Dual Core 2 (P8600)
    > Nvidia GeForce 9650M GT
    > 4Gb RAM
    > Windows Vista Ultimate 64Bit (Service Pack1)
    > Manufactor and model: Zepto Nexus A15
    >
    > What to do? :'(
    New laptop with symptoms as described above = take it back for a
    replacement. This is a hardware issue and a new computer should not exhibit
    signs like this. Exercise your warranty and don't wait.

    Malke
    --
    MS-MVP
    Elephant Boy Computers - Don't Panic!
    http://www.elephantboycomputers.com/#FAQ


      My System SpecsSystem Spec

  4. #3



    Newbie
    Join Date : Feb 2009
    Posts : 3
    Vista Ultimate x64
    Local Time: 07:29 PM


      Thread Starter

    Re: Laptop Freezes - ACPI Error

    Oh my

    I was hoping it was a software problem, or maybe something with Vista.. So I won't have any luck with formatting and installing XP/Ubuntu?

      My System SpecsSystem Spec

  5. #4


    John Guest

    Re: Laptop Freezes - ACPI Error

    Be sure all the drivers are the latest, especially the BIOS. Don't replace
    the OS until you determine whether hardware is the problem. The manufacturer
    may deny warranty if it's returned with a different OS than what it is was
    sold with.

    "kristneder" <guest@xxxxxx-email.com> wrote in message
    news:193ccd047be74086b625bf53b0166bad@xxxxxx-gateway.com...

    >
    > Hi.
    >
    > I'm having a small problem with my new laptop.
    > Sometimes when I insert USB devices or when I insert the AC, my laptop
    > freezes and I have to do a hard reboot before I can do anything again.
    >
    > When looking in the windows event viewer two different errors/warnings
    > occur, namely EventID 13 and 15. Which says something like this:
    >
    > The embedded controller (EC) did not respond within the specified
    > timeout period / Returned unexpected data. This may indicate that there
    > is an error in the EC hardware or firmware or that the BIOS is accessing
    > the EC incorrectly. You should check with your computer manufacturer for
    > an upgraded BIOS. In some situations this error may cause the computer
    > to function incorrectly.
    >
    >
    > *Things I've tried:*
    > Ran a mem test, no errors
    > checked harddisk for errors, none found
    > defraged the disk
    > booting in safe mode, it still froze
    > formating and reinstalling vista, didn't work
    > google
    >
    >
    > *Specs:*
    > Intel Dual Core 2 (P8600)
    > Nvidia GeForce 9650M GT
    > 4Gb RAM
    > Windows Vista Ultimate 64Bit (Service Pack1)
    > Manufactor and model: Zepto Nexus A15
    >
    > What to do? :'(
    >
    > If you need any more info please let me know!
    >
    >
    > --
    > kristneder


      My System SpecsSystem Spec

  6. #5



    Newbie
    Join Date : Feb 2009
    Posts : 3
    Vista Ultimate x64
    Local Time: 07:29 PM


      Thread Starter

    Re: Laptop Freezes - ACPI Error

    It wasn't sold with any OS.

    So, what I've done now is download the drivers from Zepto's homepage, rather than installing those on the CD i got with the laptop.

    So far, no crashes!

      My System SpecsSystem Spec


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