After installing 2 updates the USB ports on my docking station stopped
working (they still work on the PC).

The updates were: 1) Update for Microsoft Silverlight (KB960353) and 2)
Cypress - Other hardware - HX2LP kit (3.03.0000.2).



I have tried system restore but it failed - said it didn't restore. (this
always happens - any idea why?)

The Cypress update does not show up on Programs & Features, so I am unable
to uninstall it.

Any ideas?

Thanks!

I just discovered the same problem.  I selected the Cypress update and all of the external USB ports died.  I can't find the Cypress - Other hardware - HX2LP Kit (3.03.0000.2) software installed such that I can execute a removal.  So, I found the drivers in the registry and then I also went into the device manager and found the HX2LP entries under the USB controllers.  I decided to remove the HX2LP devices and also specified removal of the drivers.  I'm about to reboot and see if this solves my problem.  If not then I'll clone the registry and delicately cut out the HX2LP or Cypress entries.  I'll post my status after the reboot.


Post Originated from http://www.VistaForums.com Vista Support Forums

Hi Fernief,
Did that work??
ScottS

"fernief" wrote:

> I just discovered the same problem. I selected the Cypress update and all of the external USB ports died. I can't find the Cypress - Other hardware - HX2LP Kit (3.03.0000.2) software installed such that I can execute a removal. So, I found the drivers in the registry and then I also went into the device manager and found the HX2LP entries under the USB controllers. I decided to remove the HX2LP devices and also specified removal of the drivers. I'm about to reboot and see if this solves my problem. If not then I'll clone the registry and delicately cut out the HX2LP or Cypress entries. I'll post my status after the reboot.
>
>
> Post Originated from http://www.VistaForums.com Vista Support Forums
>

Thanks Dinesh.
I can't remove the newly installed Cypress update (the one causing the
problem) because it doesn't appear on the list of installed software. Any
ideas how I can remove it?

"dinesh" wrote:

>
> Try removing the newly installed updates.
> Also, try updating the chipset driver.
>
>
> --
> dinesh
>
> Hope that works !!!
> Dinesh.
>

Same here. The ports on my Dell docking station died during the update.
Swapped with another dock and all is working. I wonder if that update changed
the firmware on the dock. Will have to test the old dock when I get a chance.

SCOTTS wrote:

>After installing 2 updates the USB ports on my docking station stopped
>working (they still work on the PC).
>
>The updates were: 1) Update for Microsoft Silverlight (KB960353) and 2)
>Cypress - Other hardware - HX2LP kit (3.03.0000.2).
>
>I have tried system restore but it failed - said it didn't restore. (this
>always happens - any idea why?)
>
>The Cypress update does not show up on Programs & Features, so I am unable
>to uninstall it.
>
>Any ideas?
>
>Thanks!

I had the same problem, but found on another post with the solution. Go to the device manager and under the USB controllers, right click -> properties -> rollback the USB driver for 'HX2LP' and it all comes back to life. And there I was about to throw away my HP docking station and buy a new one!!!!

Hi, there:
I checked my machine, found the "roll back" button is disabled. It seems no way out of the woods. Any suggestion about it? Thanks

Not really. Check you are logged in with Admin permissions would be my first thought.

thanks for your reply. My account is admin type. Even I created another admin account, but got the same thing. any suggestion? thanks!