Windows Vista Forums

Lexmark driver won't install scanner driver
  1. #1


    gllund Guest

    Lexmark driver won't install scanner driver

    I've been trying to get my all-in-one printer to work. I've downloaded the
    software many times and also talked to Lexmark Technican. Everything works
    except the scanner. I go to device manager and it won't install driver. It
    says error encountered and will not work.



      My System SpecsSystem Spec

  2. #2


    Curious Guest

    Re: Lexmark driver won't install scanner driver


    Does the Lexmark site have both driver and application code for the version
    of Vista 32 bit or 64 bit that you are running?
    If an older printer then the application may have to be installed and run in
    XP compatibility mode.

    "gllund" <gllund@xxxxxx> wrote in message
    news:9F639362-E456-4A0D-9880-84CDB24991E4@xxxxxx

    > I've been trying to get my all-in-one printer to work. I've downloaded
    > the
    > software many times and also talked to Lexmark Technican. Everything
    > works
    > except the scanner. I go to device manager and it won't install driver.
    > It
    > says error encountered and will not work.

      My System SpecsSystem Spec

  3. #3


    gllund Guest

    Re: Lexmark driver won't install scanner driver

    The website has both Windows Vista 32 and 64 bit application for drivers.
    The problem lies with the OS. Somewhere along the way, the OS will not let
    me download the scanner part of the driver.
    Thanks for the reply
    Gord

    "Curious" wrote:

    >
    > Does the Lexmark site have both driver and application code for the version
    > of Vista 32 bit or 64 bit that you are running?
    > If an older printer then the application may have to be installed and run in
    > XP compatibility mode.
    >

      My System SpecsSystem Spec

  4. #4


    Curious Guest

    Re: Lexmark driver won't install scanner driver

    If Lexmark support via e-mail does not have a solution to your problem then
    I don't think any of us here can help either especially if the Lexmark unit
    is not a current product.
    "gllund" <gllund@xxxxxx> wrote in message
    news:FA44632F-3351-4141-986D-8E70B7EE6CB8@xxxxxx

    > The website has both Windows Vista 32 and 64 bit application for drivers.
    > The problem lies with the OS. Somewhere along the way, the OS will not
    > let
    > me download the scanner part of the driver.
    > Thanks for the reply
    > Gord
    >
    > "Curious" wrote:
    >

    >>
    >> Does the Lexmark site have both driver and application code for the
    >> version
    >> of Vista 32 bit or 64 bit that you are running?
    >> If an older printer then the application may have to be installed and run
    >> in
    >> XP compatibility mode.
    >>
    >

      My System SpecsSystem Spec

  5. #5


    gllund Guest

    Re: Lexmark driver won't install scanner driver

    Well I actually talked to a rep for about 2 - 3 hours on the phone. He tried
    a his usual tricks but to no avail. What I am thinking is that there must a
    file on Windows OS that is corrupted or something like that that won't let me
    download the scanner driver.

    "Curious" wrote:

    > If Lexmark support via e-mail does not have a solution to your problem then
    > I don't think any of us here can help either especially if the Lexmark unit
    > is not a current product.

      My System SpecsSystem Spec

  6. #6


    Curious Guest

    Re: Lexmark driver won't install scanner driver

    Do I understand you correctly that there are two drivers for your all in
    printer, one for all functions but the scanner function and another driver
    for the scanner functions?
    Or is the "scanner driver" you refer to actually scanner application
    software?
    If you are able to download one and not the other then you possibly have
    antivirus software that is blocking the second download.

    "gllund" <gllund@xxxxxx> wrote in message
    news:2018E4BC-775C-4625-9B34-AEDA7EA90C89@xxxxxx

    > Well I actually talked to a rep for about 2 - 3 hours on the phone. He
    > tried
    > a his usual tricks but to no avail. What I am thinking is that there must
    > a
    > file on Windows OS that is corrupted or something like that that won't let
    > me
    > download the scanner driver.
    >
    > "Curious" wrote:
    >

    >> If Lexmark support via e-mail does not have a solution to your problem
    >> then
    >> I don't think any of us here can help either especially if the Lexmark
    >> unit
    >> is not a current product.
    >

      My System SpecsSystem Spec

  7. #7


    gllund Guest

    Re: Lexmark driver won't install scanner driver

    It is one driver download but it seems that it won't download the scanner
    portion because everything works on the printer like copy, photo and text
    from the computer. I've tried to download without antivirus and without
    firewall but still no luck. This is my second all in one with the same
    problem. I thought it might be the software but they both will not let me
    scan.
    Thanks
    Gord

    "Curious" wrote:

    > Do I understand you correctly that there are two drivers for your all in
    > printer, one for all functions but the scanner function and another driver
    > for the scanner functions?
    > Or is the "scanner driver" you refer to actually scanner application
    > software?
    > If you are able to download one and not the other then you possibly have
    > antivirus software that is blocking the second download.
    >
    >

      My System SpecsSystem Spec

  8. #8


    Curious Guest

    Re: Lexmark driver won't install scanner driver

    Are you download the Driver(s) in to a folder your PC and then installing
    them or are you trying to install them directly from the internet?
    What is the actual message you get when the failure occurs?
    If you download them into a file on your PC and run the install from the PC
    have you tried running the install in XP compatibility mode?

    "gllund" <gllund@xxxxxx> wrote in message
    news:FD4799B4-BA20-4D16-88A1-E927D4CE820B@xxxxxx

    > It is one driver download but it seems that it won't download the scanner
    > portion because everything works on the printer like copy, photo and text
    > from the computer. I've tried to download without antivirus and without
    > firewall but still no luck. This is my second all in one with the same
    > problem. I thought it might be the software but they both will not let me
    > scan.
    > Thanks
    > Gord
    >
    > "Curious" wrote:
    >

    >> Do I understand you correctly that there are two drivers for your all in
    >> printer, one for all functions but the scanner function and another
    >> driver
    >> for the scanner functions?
    >> Or is the "scanner driver" you refer to actually scanner application
    >> software?
    >> If you are able to download one and not the other then you possibly have
    >> antivirus software that is blocking the second download.
    >>
    >>

      My System SpecsSystem Spec

  9. #9


    gllund Guest

    Re: Lexmark driver won't install scanner driver

    I've tried to download them from the CD and also the internet. These are
    Vista drivers. The tech tried everything thru remote connection. Spend many
    hours doing all sorts of tricks but to avail. In Device Manager there is a
    yellow warning that the drivers are not installed properly. I tried to
    Update drivers from there but get a message that drivers didn't install
    properly. I also downloaded a old webcam with new drivers and worked fine
    but there are other drivers that I tried to update from there and get the
    same error message.


    "Curious" wrote:

    > Are you download the Driver(s) in to a folder your PC and then installing
    > them or are you trying to install them directly from the internet?
    > What is the actual message you get when the failure occurs?
    > If you download them into a file on your PC and run the install from the PC
    > have you tried running the install in XP compatibility mode?

      My System SpecsSystem Spec

  10. #10


    Rich. Guest

    Re: Lexmark driver won't install scanner driver

    "gllund" <gllund@xxxxxx> wrote in message
    news:FD4799B4-BA20-4D16-88A1-E927D4CE820B@xxxxxx

    >
    > It is one driver download but it seems that it won't download the scanner
    > portion because everything works on the printer like copy, photo and text
    > from the computer. I've tried to download without antivirus and without
    > firewall but still no luck. This is my second all in one with the same
    > problem. I thought it might be the software but they both will not let me
    > scan.
    > Thanks
    > Gord
    It kind of sounds like you do not have bi-directional communication through
    your printer cable. The computer is sending information out to the printer,
    but cannot receive information back, such as from the scanner.



      My System SpecsSystem Spec

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Lexmark driver won't install scanner driver problems?

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