Vista - Unable to detect DVD device

Darryl Von Rokk · 07-05-2009

Hi,

I recently purchased a Dell with Vista 64 bit. I have been watching DVD's the past few days on it without any problems. I was able to watch one this morning but when a put another one in I received the following message: Unable to detect DVD or DVD device on this computer. This computer has yet to be hooked up online, so nothing new has been added or updated on it. I rebooted, as well as un/reinstalled the driver in Device Manager, but neither has helped.

Thank you for any assistance that you may provide!

**whs** · 07-05-2009

Maybe this can help:
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

Darryl Von Rokk · 07-05-2009

Thank you for your reply. I did try removing the upper & lower filters, as suggested by Microsoft, but I still get the same message. I am now suspecting a hardware issue, as I am now hearing a clicking sound as the DVD drive tries to start-up. Considering that I've only had this computer for about a month, I'd hate to think that the DVD/CD drive has completely stopped working and will need to be replaced....but that appears the case.

07-05-2009

Yes it sounds like you have an early life drive failure or that the second
DVD you tried was damaged and did not sit in the tray correctly and
therefore damaged the drive heads.

"Darryl Von Rokk" <guest@xxxxxx-email.com> wrote in message
news:202ce86fc79a5ba2e9e882099639fd04@xxxxxx-gateway.com...

Quote:

>
> Thank you for your reply. I did try removing the upper & lower filters,
> as suggested by Microsoft, but I still get the same message. I am now
> suspecting a hardware issue, as I am now hearing a clicking sound as the
> DVD drive tries to start-up. Considering that I've only had this
> computer for about a month, I'd hate to think that the DVD/CD drive has
> completely stopped working and will need to be replaced....but that
> appears the case.
>
>
> --
> Darryl Von Rokk

**whs** · 07-06-2009

Darryl, On one of my desktops, the CD drive also died after 4 weeks. HP sent me a new one and it was easy to change it. If you have a desktop, I would ask the manufacturer to send you a new drive. If it is a laptop, you have to return the whole unit.

Darryl Von Rokk · 07-06-2009

I will definitely do that. Thanks again!

07-05-2009	#1 (permalink)
Darryl Von Rokk Vista 64bit 3 posts	Unable to detect DVD device Hi, I recently purchased a Dell with Vista 64 bit. I have been watching DVD's the past few days on it without any problems. I was able to watch one this morning but when a put another one in I received the following message: Unable to detect DVD or DVD device on this computer. This computer has yet to be hooked up online, so nothing new has been added or updated on it. I rebooted, as well as un/reinstalled the driver in Device Manager, but neither has helped. Thank you for any assistance that you may provide!
My System Specs

07-05-2009	#2 (permalink)
whs Vista home premium 32bit 1,021 posts	Re: Unable to detect DVD device Maybe this can help: Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
My System Specs

07-05-2009	#3 (permalink)
Darryl Von Rokk Vista 64bit 3 posts	Re: Unable to detect DVD device Thank you for your reply. I did try removing the upper & lower filters, as suggested by Microsoft, but I still get the same message. I am now suspecting a hardware issue, as I am now hearing a clicking sound as the DVD drive tries to start-up. Considering that I've only had this computer for about a month, I'd hate to think that the DVD/CD drive has completely stopped working and will need to be replaced....but that appears the case.
My System Specs

07-05-2009	#4 (permalink)
Curious n/a posts	Re: Unable to detect DVD device Yes it sounds like you have an early life drive failure or that the second DVD you tried was damaged and did not sit in the tray correctly and therefore damaged the drive heads. "Darryl Von Rokk" <guest@xxxxxx-email.com> wrote in message news:202ce86fc79a5ba2e9e882099639fd04@xxxxxx-gateway.com... Quote: > > Thank you for your reply. I did try removing the upper & lower filters, > as suggested by Microsoft, but I still get the same message. I am now > suspecting a hardware issue, as I am now hearing a clicking sound as the > DVD drive tries to start-up. Considering that I've only had this > computer for about a month, I'd hate to think that the DVD/CD drive has > completely stopped working and will need to be replaced....but that > appears the case. > > > -- > Darryl Von Rokk
My System Specs

07-06-2009	#5 (permalink)
whs Vista home premium 32bit 1,021 posts	Re: Unable to detect DVD device Darryl, On one of my desktops, the CD drive also died after 4 weeks. HP sent me a new one and it was easy to change it. If you have a desktop, I would ask the manufacturer to send you a new drive. If it is a laptop, you have to return the whole unit.
My System Specs

07-06-2009	#6 (permalink)
Darryl Von Rokk Vista 64bit 3 posts	Re: Unable to detect DVD device I will definitely do that. Thanks again!
My System Specs

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