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Vista - Printer Proble with HP Officejet 7310xi All-in-one

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Old 07-07-2009   #1 (permalink)
BobJ


 
 

Printer Proble with HP Officejet 7310xi All-in-one

I started getting ink smears when printing. They are horizontal lines
that vary in length.

I've tried aligning, cleaning, and even changing cartridges but to no
avail.

I did notice a crumpled piece of foam under where the black cartridge
parks and some ink under that. I removed the foam and it printed two
pages perfectly then back to smearing.

This is on a vista system although it always worked before under
vista.

Am really in need of a suggestion ...

TIA

Bob

My System SpecsSystem Spec
Old 07-07-2009   #2 (permalink)
DL


 
 

Re: Printer Proble with HP Officejet 7310xi All-in-one

Ask HP support

<BobJ@xxxxxx> wrote in message
news:d7675511tnuhhnuvd47veqhef21atphi6b@xxxxxx
Quote:

>I started getting ink smears when printing. They are horizontal lines
> that vary in length.
>
> I've tried aligning, cleaning, and even changing cartridges but to no
> avail.
>
> I did notice a crumpled piece of foam under where the black cartridge
> parks and some ink under that. I removed the foam and it printed two
> pages perfectly then back to smearing.
>
> This is on a vista system although it always worked before under
> vista.
>
> Am really in need of a suggestion ...
>
> TIA
>
> Bob

My System SpecsSystem Spec
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