Turning off the firewall made no difference.
The printer works with the original software from another PC.
It prints if I use generic drivers, but won't scan OCR.
It was running fine for two years before the software got corrupted and I
got fatal errors reinstalling it. I have updated software from HP but
So how can the firewall block it under some software and not under others?
Back to my original question - how do I find out what is blocking it? The
HP Home Network Diagnostic Utility says "Network communication is not what
was expected. A firewall is still blocking communication." It says this
whether the firewall is running or not.
"Gene E. Bloch" <not-me@newsgroup> wrote in message
> Shenan Stanley's suggestion was for a *test* to isolate the problem.
> You might also want to (temporarily) disable your router's firewall as a
> second test.
> On Tue, 30 Mar 2010 11:36:11 -0500, M Skabialka wrote:
>> I will try that, but I hope that is not the answer - I don't want the
>> firewall off permanently!
>> "Shenan Stanley" <newshelper@newsgroup> wrote in message
>>>M Skabialka wrote:
>>>> I was having problems reinstalling HP software for my All-In-One
>>>> printer, and HP Tech support had me add ten or fifteen programs to
>>>> the Firewall as allowed programs, plus about that many ports. I'm
>>>> still having firewall issues according to the HP networks
>>>> diagnostic tool, and the HP software does not "see" my printer on
>>>> the network. I can go to its IP address in Internet Explorer and see
>>>> its status, etc, and I can install basic drivers for other similar
>>>> printers and it will print, but not from the Full Software package
>>>> that I need for OCR scanning. It is listed under Printers and I
>>>> can print a test page. The HP Diagnostics has a AutoFix button but it
>>>> doesn't fix the
>>>> issue, and doesn't say what is wrong. Until I had problem
>>>> reinstalling the software it had worked fine for two years.
>>>> How can I find out what the firewall issue is?
>>> Does it work if you turn off your software firewall?
>>> If not - it's not a firewall issue unless you have some other firewall
>>> between you and the All-in-One.
>>> Shenan Stanley
>>> How To Ask Questions The Smart Way
> Gene E. Bloch letters0x40blochg0x2Ecom