Vista - Palm Hotsync unsuccessful

I am having problems getting my Palm Tungsten E2 to work with Vista RTM
ultimate.

I have downloaded the latest hotsync software from the Palm website.

I have installed the software.

I have changed compatibility mode to XP-SP2.

I have told it to run as administrator.

I have disabled firewall, defender and antivirus software.

No matter what I do, I cannot get it to find the usb drivers for the device.
It will ask me where the drivers are. I point to the \program
files\palmone\usb folder but it does not find the drivers there.

I have read many posts across the internet where people were successful in
getting Vista to hotsync with palm and I have tried all of the suggestions
but no luck.

Does anyone have any suggestions? Thanks in advance for your help. This is
really important to me.

I have had the best results by using the software that came with the Palm
device. Also it won't work in Vista x64 no matter what you do. Are you
running Vista x64? If you're running Vista x86 normally it doesn't find the
drivers until you try to sync. The first time you press the sync button it
finds the drivers.

--
Kerry Brown
Microsoft MVP - Shell/User
http://www.vistahelp.ca


"Databasepro" <Databasepro@discussions.microsoft.com> wrote in message
news:AF7A1945-F7CE-42BD-ABDC-C37D46541598@microsoft.com...
>I am having problems getting my Palm Tungsten E2 to work with Vista RTM
> ultimate.
>
> I have downloaded the latest hotsync software from the Palm website.
>
> I have installed the software.
>
> I have changed compatibility mode to XP-SP2.
>
> I have told it to run as administrator.
>
> I have disabled firewall, defender and antivirus software.
>
> No matter what I do, I cannot get it to find the usb drivers for the
> device.
> It will ask me where the drivers are. I point to the \program
> files\palmone\usb folder but it does not find the drivers there.
>
> I have read many posts across the internet where people were successful in
> getting Vista to hotsync with palm and I have tried all of the suggestions
> but no luck.
>
> Does anyone have any suggestions? Thanks in advance for your help. This
> is
> really important to me.
>
>

Sorry to say I am using x64. So I guess I will just quit trying to make it
work.

It installs under program files x86 but the OS is x64.

I hope Palm resolves this soon. I have spent about 10 hours on this.

Do you think I should try to obtain a 32 bit version of Vista instead of
x64? I do have a dual processor machine.

Thank you for your reply.

"Kerry Brown" wrote:

> I have had the best results by using the software that came with the Palm
> device. Also it won't work in Vista x64 no matter what you do. Are you
> running Vista x64? If you're running Vista x86 normally it doesn't find the
> drivers until you try to sync. The first time you press the sync button it
> finds the drivers.
>
> --
> Kerry Brown
> Microsoft MVP - Shell/User
> http://www.vistahelp.ca
>
>
> "Databasepro" <Databasepro@discussions.microsoft.com> wrote in message
> news:AF7A1945-F7CE-42BD-ABDC-C37D46541598@microsoft.com...
> >I am having problems getting my Palm Tungsten E2 to work with Vista RTM
> > ultimate.
> >
> > I have downloaded the latest hotsync software from the Palm website.
> >
> > I have installed the software.
> >
> > I have changed compatibility mode to XP-SP2.
> >
> > I have told it to run as administrator.
> >
> > I have disabled firewall, defender and antivirus software.
> >
> > No matter what I do, I cannot get it to find the usb drivers for the
> > device.
> > It will ask me where the drivers are. I point to the \program
> > files\palmone\usb folder but it does not find the drivers there.
> >
> > I have read many posts across the internet where people were successful in
> > getting Vista to hotsync with palm and I have tried all of the suggestions
> > but no luck.
> >
> > Does anyone have any suggestions? Thanks in advance for your help. This
> > is
> > really important to me.
> >
> >
>
>

I switched my laptop from 64 bit to 32 bit so I could sync with my Treo
phone. What's best for you is your decision.

--
Kerry Brown
Microsoft MVP - Shell/User
http://www.vistahelp.ca


"Databasepro" <Databasepro@discussions.microsoft.com> wrote in message
news:406EEEDB-7D88-4F27-B1CC-9E47E50DB8EA@microsoft.com...
> Sorry to say I am using x64. So I guess I will just quit trying to make
> it
> work.
>
> It installs under program files x86 but the OS is x64.
>
> I hope Palm resolves this soon. I have spent about 10 hours on this.
>
> Do you think I should try to obtain a 32 bit version of Vista instead of
> x64? I do have a dual processor machine.
>
> Thank you for your reply.
>
> "Kerry Brown" wrote:
>
>> I have had the best results by using the software that came with the Palm
>> device. Also it won't work in Vista x64 no matter what you do. Are you
>> running Vista x64? If you're running Vista x86 normally it doesn't find
>> the
>> drivers until you try to sync. The first time you press the sync button
>> it
>> finds the drivers.
>>
>> --
>> Kerry Brown
>> Microsoft MVP - Shell/User
>> http://www.vistahelp.ca
>>
>>
>> "Databasepro" <Databasepro@discussions.microsoft.com> wrote in message
>> news:AF7A1945-F7CE-42BD-ABDC-C37D46541598@microsoft.com...
>> >I am having problems getting my Palm Tungsten E2 to work with Vista RTM
>> > ultimate.
>> >
>> > I have downloaded the latest hotsync software from the Palm website.
>> >
>> > I have installed the software.
>> >
>> > I have changed compatibility mode to XP-SP2.
>> >
>> > I have told it to run as administrator.
>> >
>> > I have disabled firewall, defender and antivirus software.
>> >
>> > No matter what I do, I cannot get it to find the usb drivers for the
>> > device.
>> > It will ask me where the drivers are. I point to the \program
>> > files\palmone\usb folder but it does not find the drivers there.
>> >
>> > I have read many posts across the internet where people were successful
>> > in
>> > getting Vista to hotsync with palm and I have tried all of the
>> > suggestions
>> > but no luck.
>> >
>> > Does anyone have any suggestions? Thanks in advance for your help.
>> > This
>> > is
>> > really important to me.
>> >
>> >
>>
>>

Get Hotsync software that is Vista-compatible and use it, or wait until it's
released. You should never run hardware installers or driver installers in
compatibility mode. If they refuse to run it's usually for a reason. ;-)

--
Richard G. Harper [MVP Shell/User] rgharper@gmail.com
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm


"Databasepro" <Databasepro@discussions.microsoft.com> wrote in message
news:AF7A1945-F7CE-42BD-ABDC-C37D46541598@microsoft.com...
>I am having problems getting my Palm Tungsten E2 to work with Vista RTM
> ultimate.
>
> I have downloaded the latest hotsync software from the Palm website.
>
> I have installed the software.
>
> I have changed compatibility mode to XP-SP2.
>
> I have told it to run as administrator.
>
> I have disabled firewall, defender and antivirus software.
>
> No matter what I do, I cannot get it to find the usb drivers for the
> device.
> It will ask me where the drivers are. I point to the \program
> files\palmone\usb folder but it does not find the drivers there.
>
> I have read many posts across the internet where people were successful in
> getting Vista to hotsync with palm and I have tried all of the suggestions
> but no luck.
>
> Does anyone have any suggestions? Thanks in advance for your help. This
> is
> really important to me.
>
>

do you know of any hotsync software that is Vista-compatible.

"Richard G. Harper" wrote:

> Get Hotsync software that is Vista-compatible and use it, or wait until it's
> released. You should never run hardware installers or driver installers in
> compatibility mode. If they refuse to run it's usually for a reason. ;-)
>
> --
> Richard G. Harper [MVP Shell/User] rgharper@gmail.com
> * NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
> * PLEASE post all messages and replies in the newsgroups
> * The Website - http://rgharper.mvps.org/
> * HELP us help YOU ... http://www.dts-l.org/goodpost.htm
>
>
> "Databasepro" <Databasepro@discussions.microsoft.com> wrote in message
> news:AF7A1945-F7CE-42BD-ABDC-C37D46541598@microsoft.com...
> >I am having problems getting my Palm Tungsten E2 to work with Vista RTM
> > ultimate.
> >
> > I have downloaded the latest hotsync software from the Palm website.
> >
> > I have installed the software.
> >
> > I have changed compatibility mode to XP-SP2.
> >
> > I have told it to run as administrator.
> >
> > I have disabled firewall, defender and antivirus software.
> >
> > No matter what I do, I cannot get it to find the usb drivers for the
> > device.
> > It will ask me where the drivers are. I point to the \program
> > files\palmone\usb folder but it does not find the drivers there.
> >
> > I have read many posts across the internet where people were successful in
> > getting Vista to hotsync with palm and I have tried all of the suggestions
> > but no luck.
> >
> > Does anyone have any suggestions? Thanks in advance for your help. This
> > is
> > really important to me.
> >
> >
>
>
>

No, but if there is any it will be found at the Palm website. If it's not
there ask them when it will be.

--
Richard G. Harper [MVP Shell/User] rgharper@gmail.com
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm


"Databasepro" <Databasepro@discussions.microsoft.com> wrote in message
news:B9C5E083-F459-4D5B-A169-BD28B1CAC6EB@microsoft.com...
> do you know of any hotsync software that is Vista-compatible.
>
> "Richard G. Harper" wrote:
>
>> Get Hotsync software that is Vista-compatible and use it, or wait until
>> it's
>> released. You should never run hardware installers or driver installers
>> in
>> compatibility mode. If they refuse to run it's usually for a reason.
>> ;-)
>>
>> --
>> Richard G. Harper [MVP Shell/User] rgharper@gmail.com
>> * NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
>> * PLEASE post all messages and replies in the newsgroups
>> * The Website - http://rgharper.mvps.org/
>> * HELP us help YOU ... http://www.dts-l.org/goodpost.htm
>>
>>
>> "Databasepro" <Databasepro@discussions.microsoft.com> wrote in message
>> news:AF7A1945-F7CE-42BD-ABDC-C37D46541598@microsoft.com...
>> >I am having problems getting my Palm Tungsten E2 to work with Vista RTM
>> > ultimate.
>> >
>> > I have downloaded the latest hotsync software from the Palm website.
>> >
>> > I have installed the software.
>> >
>> > I have changed compatibility mode to XP-SP2.
>> >
>> > I have told it to run as administrator.
>> >
>> > I have disabled firewall, defender and antivirus software.
>> >
>> > No matter what I do, I cannot get it to find the usb drivers for the
>> > device.
>> > It will ask me where the drivers are. I point to the \program
>> > files\palmone\usb folder but it does not find the drivers there.
>> >
>> > I have read many posts across the internet where people were successful
>> > in
>> > getting Vista to hotsync with palm and I have tried all of the
>> > suggestions
>> > but no luck.
>> >
>> > Does anyone have any suggestions? Thanks in advance for your help.
>> > This
>> > is
>> > really important to me.
>> >
>> >
>>
>>
>>