Vista - Maxtor OneTouch II Problems

Hi...

I upgraded to Windows Vista last night... I've had all sorts of little problems but the one that concerns me the most is my external hard drive... I installed all the drivers and my computer is not recognizing the drive correctly.

Only once did it recognize it - I was able to get some files I had backed up. But after a reboot, it stopped working again. I have not been able to get it to work.

This is how it registers under Device Manager:



I went to the Maxtor Website which is now Seagate and they offer no help/drivers forvista what-so-ever...

Can anyone here help?

thank you...

FWIW, my Maxtor One Touch works fine with Vista and requires no drivers.
Perhaps you could uninstall the drivers, unplug the drive's USB connection,
reboot and then connect the drive to a USB port and see if the drive is
recognized.

--
Leo

When I was young and adventurous, I wanted to join a violent,
armed group with no regard for the law, but the IRS wasn't hiring.







"Yammii" <Yammii.2my711@no-mx.forums.net> wrote in message
news:Yammii.2my711@no-mx.forums.net...
>
> Hi...
>
> I upgraded to Windows Vista last night... I've had all sorts of little
> problems but the one that concerns me the most is my external hard
> drive... I installed all the drivers and my computer is not recognizing
> the drive correctly.
>
> Only once did it recognize it - I was able to get some files I had
> backed up. But after a reboot, it stopped working again. I have not
> been able to get it to work.
>
> This is how it registers under Device Manager:
>
> [image:
> http://img.photobucket.com/albums/v1...es/Maxtor.jpg]
>
> I went to the Maxtor Website which is now Seagate and they offer no
> help/drivers forvista what-so-ever...
>
> Can anyone here help?
>
> thank you...
>
>
> --
> Yammii

No problems reading the drive but the Maxtor1-Touch software is useless. I
use Retrospect HD 2 as backup software and it works fine. As long as I
don't need the touch button then all is OK.
Vista will install the correct drivers to enable the drive to be seen.

--
Peter
Toronto, Canada
XP Pro SP2 x 2 + Vista Ultimate
P4 HT @ 3.00ghz, 4.0gb RAM, 700gb HDD

"Yammii" <Yammii.2my711@no-mx.forums.net> wrote in message
news:Yammii.2my711@no-mx.forums.net...
>
> Hi...
>
> I upgraded to Windows Vista last night... I've had all sorts of little
> problems but the one that concerns me the most is my external hard
> drive... I installed all the drivers and my computer is not recognizing
> the drive correctly.
>
> Only once did it recognize it - I was able to get some files I had
> backed up. But after a reboot, it stopped working again. I have not
> been able to get it to work.
>
> This is how it registers under Device Manager:
>
> [image:
> http://img.photobucket.com/albums/v1...es/Maxtor.jpg]
>
> I went to the Maxtor Website which is now Seagate and they offer no
> help/drivers forvista what-so-ever...
>
> Can anyone here help?
>
> thank you...
>
>
> --
> Yammii

Thank you Leo & Peter..

I did exactly as Leo suggested - the only thing that changed after Windows installed its own drivers, was that in the Device Manager, Maxtor One touch is now listed under disk drives... However, the drive is still not accesible. I don't see it under "Computer" as one of the Drives - I only see the C drive.

I went into the properties of Maxtor through Device Manger and clicked on Volumes Tab, after clicking POPULATE it shows the drive's storage capacity but says the drive is unreadable...

I password protected this drive - could this be the problem? With their regular software through XP; I had no problem unlocking the drive... But now, since their software is useless, don't know what to do...

I think you are going to have to remove the password protection.

--
Peter
Toronto, Canada
XP Pro SP2 x 2 + Vista Ultimate fully updated
P4 D865GBFL HT @ 3.0ghz 4.0gb DDR 700gb HD
ATI Radeon 9550 Graphics
Creative Soundblaster Audigy 4 Audio

"Yammii" <Yammii.2myfg2@no-mx.forums.net> wrote in message
news:Yammii.2myfg2@no-mx.forums.net...
>
> Thank you Leo & Peter..
>
> I did exactly as Leo suggested - the only thing that changed after
> Windows installed its own drivers, was that in the Device Manager,
> Maxtor One touch is now listed under disk drives... However, the drive
> is still not accesible. I don't see it under "Computer" as one of the
> Drives - I only see the C drive.
>
> I went into the properties of Maxtor through Device Manger and clicked
> on Volumes Tab, after clicking POPULATE iy shows the drives storage
> capacity but says the drive is unreadable...
>
> I password protected this drive - could this be the problem? With
> their regular software through XP; I had no problem unlocking the
> drive... But now, since their software is useless, don't know what to
> do...
>
>
> --
> Yammii

Ok, so I took the drive to my children's computer which runs XP and installed it there with the Maxtor software... The drive worked perfectly fine...

I removed the password. I then brought it here to my PC and plugged it... Vista recognized it - it works perfectly...

Thank you all for your help...

Now I'm off to the software forum - I have some iTunes problems... lol

Thank again...

That's great!

--
Peter
Toronto, Canada
XP Pro SP2 x 2 + Vista Ultimate fully updated
P4 D865GBFL HT @ 3.0ghz 4.0gb DDR 700gb HD
ATI Radeon 9550 Graphics
Creative Soundblaster Audigy 4 Audio

"Yammii" <Yammii.2n077f@no-mx.forums.net> wrote in message
news:Yammii.2n077f@no-mx.forums.net...
>
> Ok, so I took the drive to my children's computer which runs XP and
> installed it there with the Maxtor software... The drive worked
> perfectly fine...
>
> I removed the password. I then brought it here to my PC and plugged
> it... Vista recognized it - it works perfectly...
>
> Thank you all for your help...
>
> Now I'm off to the software forum - I have some iTunes problems... lol
>
> Thank again...
>
>
> --
> Yammii

I did this and Vista now recognises and reads the disc, but One Touch and
Retrospect (new Vista version) do not.

Paul

"Peter" wrote:

> That's great!
>
> --
> Peter
> Toronto, Canada
> XP Pro SP2 x 2 + Vista Ultimate fully updated
> P4 D865GBFL HT @ 3.0ghz 4.0gb DDR 700gb HD
> ATI Radeon 9550 Graphics
> Creative Soundblaster Audigy 4 Audio
>
> "Yammii" <Yammii.2n077f@no-mx.forums.net> wrote in message
> news:Yammii.2n077f@no-mx.forums.net...
> >
> > Ok, so I took the drive to my children's computer which runs XP and
> > installed it there with the Maxtor software... The drive worked
> > perfectly fine...
> >
> > I removed the password. I then brought it here to my PC and plugged
> > it... Vista recognized it - it works perfectly...
> >
> > Thank you all for your help...
> >
> > Now I'm off to the software forum - I have some iTunes problems... lol
> >
> > Thank again...
> >
> >
> > --
> > Yammii
>
>
>