Windows Vista Forums

Blue screen comes up randomly

  1. #1


    NEablis Guest

    Blue screen comes up randomly

    Ok, im no expert but i need help because my new laptop with vista on it is
    having real problems. I think its a driver problem. Ok heres what happenes,
    sometimes it blue screen then says need to shut down for safety. then
    restarts and usually it will restart severle times before stabilizing. After
    it finished that i get a message that says to let Vista check online for help
    and i let it, and it tells me to update drivers or lower hardware
    acceleration. Ive updated all the way, and i dont know how to lower hardware
    excelleration on my ATI portable x1800 256mg but i have a feeling thats not
    the problem. If any needs any more info or thinks they can help, PLEASE!

    System
    Vista home premium
    2 gig ram
    2.0 duel core processorr

    Errors message it says it gave me in the trouble shooting program
    Error Message: STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER (Q293078)
    Thank yo

      My System SpecsSystem Spec

  2. #2


    Pavel A. Guest

    RE: Blue screen comes up randomly

    "NEablis" wrote:
    > Ok, im no expert but i need help because my new laptop with vista on it is
    > having real problems. I think its a driver problem. Ok heres what happenes,
    > sometimes it blue screen then says need to shut down for safety. then
    > restarts and usually it will restart severle times before stabilizing. After
    > it finished that i get a message that says to let Vista check online for help
    > and i let it, and it tells me to update drivers or lower hardware
    > acceleration. Ive updated all the way, and i dont know how to lower hardware
    > excelleration on my ATI portable x1800 256mg but i have a feeling thats not
    > the problem. If any needs any more info or thinks they can help, PLEASE!
    >
    > System
    > Vista home premium
    > 2 gig ram
    > 2.0 duel core processorr
    >
    > Errors message it says it gave me in the trouble shooting program
    > Error Message: STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER (Q293078)
    > Thank yo


    Be sure to click OK after reboot when prompted to send the error report
    to Microsoft. They collect these reports and will contact the hardware vendor
    of the guilty device/driver.
    This specific error often occurs in video drivers, but without looking at the
    details it is hard to say. You may want to contact ATI tech support, or
    Microsoft, if you are still in the 90-day support period.

    Regards,
    --PA


      My System SpecsSystem Spec

  3. #3


    NEablis Guest

    RE: Blue screen comes up randomly



    "Pavel A." wrote:

    > Be sure to click OK after reboot when prompted to send the error report
    > to Microsoft. They collect these reports and will contact the hardware vendor
    > of the guilty device/driver.
    > This specific error often occurs in video drivers, but without looking at the
    > details it is hard to say. You may want to contact ATI tech support, or
    > Microsoft, if you are still in the 90-day support period.
    >
    > Regards,
    > --PA
    >


    i just called ATI support and they couldnt help me because this laptop from
    IBUYPOWER.com couldnt identify the model which is really wierd. Im
    technically still on warrenty so im not worried yet that it keeps restarting.
    Heres the error messag ethe microsoft gives me after restart!

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: C000001D
    BCP2: 8063905C
    BCP3: 883D36AC
    BCP4: 883D33A8
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini031507-02.dmp
    C:\Users\user\AppData\Local\Temp\WER-82500-0.sysdata.xml
    C:\Users\user\AppData\Local\Temp\WERC87B.tmp.version.txt


    is anyone else having this problem?

      My System SpecsSystem Spec

  4. #4


    teradata Guest

    Re: Blue screen comes up randomly


    "NEablis" <NEablis@discussions.microsoft.com> wrote in message
    news:33F17341-C9F3-42F2-8414-E34A7C3A5692@microsoft.com...
    > Ok, im no expert but i need help because my new laptop with vista on it is
    > having real problems. I think its a driver problem. Ok heres what
    > happenes,
    > sometimes it blue screen then says need to shut down for safety. then
    > restarts and usually it will restart severle times before stabilizing.
    > After
    > it finished that i get a message that says to let Vista check online for
    > help
    > and i let it, and it tells me to update drivers or lower hardware
    > acceleration. Ive updated all the way, and i dont know how to lower
    > hardware
    > excelleration on my ATI portable x1800 256mg but i have a feeling thats
    > not
    > the problem. If any needs any more info or thinks they can help, PLEASE!
    >
    > System
    > Vista home premium
    > 2 gig ram
    > 2.0 duel core processorr
    >
    > Errors message it says it gave me in the trouble shooting program
    > Error Message: STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER (Q293078)
    > Thank yo



    Your new notebook should work out of the box - Period! Call Ibuypower and
    tell them you have a defective unit. Could be a driver problem, maybe not
    but it isn't something YOU should have to fix.



      My System SpecsSystem Spec


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