Vista - Issues with HP Printer after upgrading to Vista

Thanks Dave and Fred,I will try and see what I can do. I will give a look at
the sites you two reccomended. My Vista software is Vista Preminum(sp)
I sure do wish there was an instruction book hat came with the computer and
the programs that Gateway loaded into it. They assume that everyone knows
what they do and I SURE do not. Thanks guys. Mary Lou

"FredP (Fred)" wrote:

> Mary Lou ... are you using the Vista software for the HP 6310? That should
> have the option to scan from 'HP Solution Center' in the HP program. The
> drivers in the Windows Vista operating system do not support button press
> functionality on the printer.
>
> Here's the HP site for the Vista software download:
> http://tinyurl.com/ytxgdh
>
> Take a look also at the 'Solve a problem', 'Scanner' link on the left hand
> side of the above page. 'Needing a network' is BS ... it's a USB printer
> and will work as such but, since you're now on a wireless network take a
> look at the 'Wireless & Network' link in the above 'Solve a Problem' link
> above. If all else fails, you can temporarily use 'MS Paint' ... File, From
> Scanner or Camera', 'Scan'.
> --
> HTH, Fred
>
> "Mary Lou P" wrote ...
> >I bought a new Gateway computer and Windows Vista cane on it. I have "no
> >scan
> > options" on my HP 6310 aio. HP told me I needed a network. So I got a
> > wireless and the network cable to go with it that HP recomended. After 19
> > calls to HP and the patch disc that they sent me I still have "no scan
> > options" I think Windows Vista was a mistake on my part and I wish I had
> > never seen it. I need to scan documents to attorneys and I am dead in the
> > water. Can anyone offer some help I can understand? I am NOT a computer
> > wizzadr just a casual user.
> >
> > "Hy" wrote:
> >
> >> Last night I upgraded to Microsoft Vista. I have an Officejet 6310
> >> All-in-One
> >> printer and am having trouble printing. I have the printer connected to
> >> my
> >> home network. When I send something to the printer, it will sometimes
> >> print
> >> the first page and then half of the second before quitting. I have played
> >> with the spooling settings and even tried printing directly to the
> >> printer. I
> >> can't even print a test page without it quitting after getting half of
> >> the MS
> >> logo printed. I have no problem printing from my XP computers that are
> >> attached to the same network. Anyone have any advice for me?
>
>

Make sure you check the HP instructions for installing their device --
with their USB connected devices you must not connect the USB cable to
the PC until either the installation procedure tells you to or until
[Finish].

Make sure you remove any HP software you may have tried to install and
have deleted any icons for the device in Control Panel / Printer and in
Fax & Scan.

After you have done that make sure that cable is not plugged into the
PC and start the installation again using that downloaded file referred
to by Right Mouse Clicking on the filename whereever you downloaded it
to and selecting Run as Administrator.

That should do it!

"huwyngr" wrote:

> Make sure you check the HP instructions for installing their device --
> with their USB connected devices you must not connect the USB cable to
> the PC until either the installation procedure tells you to or until
> [Finish].
>
> Make sure you remove any HP software you may have tried to install and
> have deleted any icons for the device in Control Panel / Printer and in
> Fax & Scan.
>
> After you have done that make sure that cable is not plugged into the
> PC and start the installation again using that downloaded file referred
> to by Right Mouse Clicking on the filename whereever you downloaded it
> to and selecting Run as Administrator.
>
> That should do it!
>
>

"huwyngr" wrote:

> Make sure you check the HP instructions for installing their device --
> with their USB connected devices you must not connect the USB cable to
> the PC until either the installation procedure tells you to or until
> [Finish].
>
> Make sure you remove any HP software you may have tried to install and
> have deleted any icons for the device in Control Panel / Printer and in
> Fax & Scan.
>
> After you have done that make sure that cable is not plugged into the
> PC and start the installation again using that downloaded file referred
> to by Right Mouse Clicking on the filename whereever you downloaded it
> to and selecting Run as Administrator.
>
> That should do it!
>
> Did that. I installed and uninstalled so many times when I was talking to HP that I almost wore out the plug. HP had me buy a wireless and the internet cable to try and get the printer to scan. The cable is commected to the printer then to the router then to the modum then to the computer. I had a computer Geek come and he has both, the USB and the internet cables connected. I have contacted, HP, Gateway and Microsift and gotten NO help from any of them. You guys have offered more help than any of them. I thank you. Mary Lou

In article <23CE6899-13DC-4FC9-8ECF-22C66F7B85AA@microsoft.com>, Mary
Lou P wrote:

> ... he has both, the USB and the internet cables connected

I don't know about USB and network at the same time but HP certainly
tell you not to connect USB and Parallel at the same time on printers
that have both.

Did you do as Fred said:

Here's the HP site for the Vista software download:

http://tinyurl.com/ytxgdh

Click on VISTA there and download that file -- Use the Save option and
not Run and note where the file downloads to and what its name is.

Please download the installation instructions at:

http://h10025.www1.hp.com/ewfrf/wc/document?
docname=c00609419&lc=en&cc=us&dlc=en&product=1119598&lang=en

Note what it says about not having the USB plugged into the PC and
about removing the yellow ethernet plug (did your geek do that?) but
ignore the instructions for starting installation since you are going
to use the file you downloaded.

Make sure you remove any HP software you may have tried to install and*
have deleted any icons for the device in Control Panel / Printer and
in*Fax & Scan.

After you have done that make sure that cable is not plugged into the*
PC and start the installation again.

Find the file you downloaded and Right Mouse Click on this file, select
Run as Administrator on the context menu and OK your way out so that
the installation starts with that command.

There is no reason I can think of why you cannot get the scanner and
printer working using that technique IF the scanner software is
compatible with the new version of Windows Image Acquisition (WIA) that
is used in VISTA and differs from that uses in XP. I doubt that HP,
Gateway or Microsoft raised any of these points or techiques!