Vista - Issues with HP Printer after upgrading to Vista

Last night I upgraded to Microsoft Vista. I have an Officejet 6310 All-in-One
printer and am having trouble printing. I have the printer connected to my
home network. When I send something to the printer, it will sometimes print
the first page and then half of the second before quitting. I have played
with the spooling settings and even tried printing directly to the printer. I
can't even print a test page without it quitting after getting half of the MS
logo printed. I have no problem printing from my XP computers that are
attached to the same network. Anyone have any advice for me?

"Hy" <Hy@discussions.microsoft.com> wrote in message
news:820315A9-AE4D-4AEC-AAAB-8E4E1E3D451A@microsoft.com...
> Last night I upgraded to Microsoft Vista. I have an Officejet 6310
> All-in-One
> printer and am having trouble printing. I have the printer connected to my
> home network. When I send something to the printer, it will sometimes
> print
> the first page and then half of the second before quitting. I have played
> with the spooling settings and even tried printing directly to the
> printer. I
> can't even print a test page without it quitting after getting half of the
> MS
> logo printed. I have no problem printing from my XP computers that are
> attached to the same network. Anyone have any advice for me?

Hi,

I had similar issues with a Kyocera laser printer.

I eventually found the Vista was not detecting the printers internal memory
correctly.

I manually set the driver up with the correct RAM settings and now it works
fine.

I hope this helps.

John

Do a search here and in the Print Fax Scan sections for your model
printer -- you will find a number of messages. One person said he had
used the XP drivers.

If you try this don't let the CD autoplay but find the autorun.exe or
setup.exe file, right mouse click on it and select XP for the
compatibility mode then run it.

That might help but I've not had to do it myself with either of my HP
Printers. Scanners are more of a problem.

If you use HP's Print Director there's some messages about that and a
document on the HP website on fixing it with IE7.

I am having the following problem with vista and the hp 6310 all in one:it
prints fine,both with usb and wireless connection, it scans when connected
through a usb, but it won't scan wirelessly.Can anyone help?

"John" wrote:

>
> "Hy" <Hy@discussions.microsoft.com> wrote in message
> news:820315A9-AE4D-4AEC-AAAB-8E4E1E3D451A@microsoft.com...
> > Last night I upgraded to Microsoft Vista. I have an Officejet 6310
> > All-in-One
> > printer and am having trouble printing. I have the printer connected to my
> > home network. When I send something to the printer, it will sometimes
> > print
> > the first page and then half of the second before quitting. I have played
> > with the spooling settings and even tried printing directly to the
> > printer. I
> > can't even print a test page without it quitting after getting half of the
> > MS
> > logo printed. I have no problem printing from my XP computers that are
> > attached to the same network. Anyone have any advice for me?
>
> Hi,
>
> I had similar issues with a Kyocera laser printer.
>
> I eventually found the Vista was not detecting the printers internal memory
> correctly.
>
> I manually set the driver up with the correct RAM settings and now it works
> fine.
>
> I hope this helps.
>
> John
>
>

In article <FECF6B21-34CF-4098-A1B2-F50E876E5129@microsoft.com>, Marc
wrote:

> it won't scan wirelessly.

A lot of scanners will not scan over a network which might be your
problem?

Did it scan over wireless before you installed VISTA or is the whole
setup new?

In fact this is what HP says about the AIO6310:

http://h10025.www1.hp.com/ewfrf/wc/document?
docname=c00608729&lc=en&cc=us&dlc=en&product=1119598&rule=42858&lang=en

Bluetooth: using optional HP Bluetooth printing adapter (print
functionality only)

You are lucky that it is "TWAIN compliant interface" which means you
should have no problems setting it up to scan in VISTA with USB as I
think you have found.

Be a good idea to check HP for software and updates:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?
os=2093&lc=en&cc=us&dlc=en&product=1119598&lang=en

to make sure you have the Full Feature Software and Drivers (which will
not install correctly if you have the USB cable plugged into the PC
when installing the software.

Microsoft Windows Vista

Driver Date Version Previous Size

» HP Full Feature Software and Drivers

03-2007 080.001.237.000 - 163.07M


Software Date Version Previous Size

» Critical update for networked products with Microsoft Vista
operating system

04-2007 1.0.0.0 - 8.6M

Thanks for that.This is pre-installed vista and it has never scanned
wirelessly.I downloaded all of the drivers from the hp site with the usb
connected.

"huwyngr" wrote:

> In article <FECF6B21-34CF-4098-A1B2-F50E876E5129@microsoft.com>, Marc
> wrote:
>
> > it won't scan wirelessly.
>
> A lot of scanners will not scan over a network which might be your
> problem?
>
> Did it scan over wireless before you installed VISTA or is the whole
> setup new?
>
> In fact this is what HP says about the AIO6310:
>
> http://h10025.www1.hp.com/ewfrf/wc/document?
> docname=c00608729&lc=en&cc=us&dlc=en&product=1119598&rule=42858&lang=en
>
> Bluetooth: using optional HP Bluetooth printing adapter (print
> functionality only)
>
> You are lucky that it is "TWAIN compliant interface" which means you
> should have no problems setting it up to scan in VISTA with USB as I
> think you have found.
>
> Be a good idea to check HP for software and updates:
>
> http://h10025.www1.hp.com/ewfrf/wc/softwareList?
> os=2093&lc=en&cc=us&dlc=en&product=1119598&lang=en
>
> to make sure you have the Full Feature Software and Drivers (which will
> not install correctly if you have the USB cable plugged into the PC
> when installing the software.
>
> Microsoft Windows Vista
>
> Driver Date Version Previous Size
>
> » HP Full Feature Software and Drivers
>
> 03-2007 080.001.237.000 - 163.07M
>
>
> Software Date Version Previous Size
>
> » Critical update for networked products with Microsoft Vista
> operating system
>
> 04-2007 1.0.0.0 - 8.6M
>
>
>
>
>
>

In article <F855EA19-909E-4D6B-AD84-1DACB2B15D49@microsoft.com>, Marc
wrote:

> .I downloaded all of the drivers from the hp site with the usb*
> connected.

Did you do that telling it Run or Save when Windows asked?

If you used Save then it would not matter but might if you used Run
which installs from a temporary download folder or if you used Save and
then Ran the file from your download folder without unplugging the
cable.

If you find that some of the printing features are missing, like maybe
duplex printing or fit to page, then uninstall everything, delete the
printer icon and install again without the printer and its cable
plugged in.

I bought a new Gateway computer and Windows Vista cane on it. I have "no scan
options" on my HP 6310 aio. HP told me I needed a network. So I got a
wireless and the network cable to go with it that HP recomended. After 19
calls to HP and the patch disc that they sent me I still have "no scan
options" I think Windows Vista was a mistake on my part and I wish I had
never seen it. I need to scan documents to attorneys and I am dead in the
water. Can anyone offer some help I can understand? I am NOT a computer
wizzadr just a casual user.

"Hy" wrote:

> Last night I upgraded to Microsoft Vista. I have an Officejet 6310 All-in-One
> printer and am having trouble printing. I have the printer connected to my
> home network. When I send something to the printer, it will sometimes print
> the first page and then half of the second before quitting. I have played
> with the spooling settings and even tried printing directly to the printer. I
> can't even print a test page without it quitting after getting half of the MS
> logo printed. I have no problem printing from my XP computers that are
> attached to the same network. Anyone have any advice for me?

You didn't say which version of Vista you have.. the Home versions do not
include the Fax & Scan software that was included with XP. The Ultimate,
Business & Enterprise versions have the Fax & Scan software.

The HP software for my 6110 has not been updated to run on Vista, so I
downloaded and bought VueScan
www.hamrick.com
You can try it free.



"Mary Lou P" <Mary Lou P@discussions.microsoft.com> wrote in message
news:7B0942D0-A5A3-460A-93A3-0253CDAEFBBC@microsoft.com...
>I bought a new Gateway computer and Windows Vista cane on it. I have "no
>scan
> options" on my HP 6310 aio. HP told me I needed a network. So I got a
> wireless and the network cable to go with it that HP recomended. After 19
> calls to HP and the patch disc that they sent me I still have "no scan
> options" I think Windows Vista was a mistake on my part and I wish I had
> never seen it. I need to scan documents to attorneys and I am dead in the
> water. Can anyone offer some help I can understand? I am NOT a computer
> wizzadr just a casual user.
>
> "Hy" wrote:
>
>> Last night I upgraded to Microsoft Vista. I have an Officejet 6310
>> All-in-One
>> printer and am having trouble printing. I have the printer connected to
>> my
>> home network. When I send something to the printer, it will sometimes
>> print
>> the first page and then half of the second before quitting. I have played
>> with the spooling settings and even tried printing directly to the
>> printer. I
>> can't even print a test page without it quitting after getting half of
>> the MS
>> logo printed. I have no problem printing from my XP computers that are
>> attached to the same network. Anyone have any advice for me?

Mary Lou ... are you using the Vista software for the HP 6310? That should
have the option to scan from 'HP Solution Center' in the HP program. The
drivers in the Windows Vista operating system do not support button press
functionality on the printer.

Here's the HP site for the Vista software download:
http://tinyurl.com/ytxgdh

Take a look also at the 'Solve a problem', 'Scanner' link on the left hand
side of the above page. 'Needing a network' is BS ... it's a USB printer
and will work as such but, since you're now on a wireless network take a
look at the 'Wireless & Network' link in the above 'Solve a Problem' link
above. If all else fails, you can temporarily use 'MS Paint' ... File, From
Scanner or Camera', 'Scan'.
--
HTH, Fred

"Mary Lou P" wrote ...
>I bought a new Gateway computer and Windows Vista cane on it. I have "no
>scan
> options" on my HP 6310 aio. HP told me I needed a network. So I got a
> wireless and the network cable to go with it that HP recomended. After 19
> calls to HP and the patch disc that they sent me I still have "no scan
> options" I think Windows Vista was a mistake on my part and I wish I had
> never seen it. I need to scan documents to attorneys and I am dead in the
> water. Can anyone offer some help I can understand? I am NOT a computer
> wizzadr just a casual user.
>
> "Hy" wrote:
>
>> Last night I upgraded to Microsoft Vista. I have an Officejet 6310
>> All-in-One
>> printer and am having trouble printing. I have the printer connected to
>> my
>> home network. When I send something to the printer, it will sometimes
>> print
>> the first page and then half of the second before quitting. I have played
>> with the spooling settings and even tried printing directly to the
>> printer. I
>> can't even print a test page without it quitting after getting half of
>> the MS
>> logo printed. I have no problem printing from my XP computers that are
>> attached to the same network. Anyone have any advice for me?