> Thanks for the suggestions Michael. BTW, it's a desktop, and your name
> sounds so familiar.
> I use to use the newsgroups quite a bit when I first got a computer
> over 7 years ago but then got away from them when MSN set up groups.
> I think you may have helped me with some problems many years ago.
> Probably back when I had either win95 or 98. Were you using the
> newsgroups back in those days?
> "Michael Solomon" <user@#notme.com> wrote in message
>> Sheryl wrote:
>>> I bought a new Dell Dimension E521 computer about 2 weeks ago with
>>> Vista Home Premium on it.
>>> The sound card is on board and is a Sigma Tel High Definition Audio
>>> Codec. (Well that's what it says on my speaker icon.)
>>> A few days after using the computer, I noticed I lost my sound so I
>>> called Dell tech and I don't think they found anything wrong. After
>>> being on the phone with them for quite some time, he told me to
>>> reboot my computer. In doing this, I had my sound back so I figured
>>> all was fine. A few days later, I lost my sound again but didn't
>>> call Dell. I just
>>> rebooted and got my sound back. After the second time I lost sound,
>>> I did receive a message that there were new sound drivers so I
>>> installed them and hoped this would stop this no sound from
>>> happening again but it didn't. I've lost sound two more times. I'm
>>> not sure what I'm doing or what I've done when the sound goes. I
>>> don't always realize it when it first happens since not everything
>>> you do on the computer gives you a sound but each time I lose the
>>> sound, all I have to do is reboot and it's back. This is not normal
>>> and I don't know if it's a Vista problem, or a
>>> problem with my Dell computer.
>>> Before I try calling Dell, I thought I'd see if anyone here has any
>>> ideas. And one more thing. This happened this morning when I first
>>> turned on my computer, before I did anything on the computer.
>>> I booted it up and walked away to do something. When I came back I
>>> had an error saying my slide show screen saver couldn't start. I
>>> then clicked on my mail and realized there was no bell when my
>>> e-mails came in which meant I had no sound so I rebooted, and got the
>>> back. Could the slideshow screen saver be causing this? That's the
>>> only connection to the problem I know about.
>> There's almost no other way to deal with this than trial and error. Boot
>> the system, be sure the sound is working, then go through your
>> normal routine, checking the sound after each thing you do and that
>> includes simply opening and closing applications. You might start
>> with the following, think about anything you've added to the system,
>> anything you've installed on the laptop since you got it, any
>> applications, open or run them, check the sound, close them, check
>> the sound and see if you anything triggers it. If yes, reboot and
>> try again with the same application to see if it repeats, if yes,
>> you've likely found the culprit. After you find it, you may still
>> want to check other things to be sure they aren't at issue as well.
>> Michael Solomon
You're welcome, Sheryl and your time frame and memory are correct. I used
to spend a lot of time on a couple of the old MSN newsgroups, later I was in
the MSN Members Helping Members program, then Assistant Forum Manager in the
IE and Safe Computing forums and for several years I was an MS-MVP in the
While Richard is certainly correct that you shouldn't have this problem on a
2 week old computer your instincts about it possibly being related to
something you have installed are good. While you apparantly haven't
installed much, you might still run the test I suggested with what you have
installed. Remove an application, then test and see if you have the problem
and continue to test on whatever other applications you've installed until
you've either resolved the issue or removed all such additional apps.
I make this suggestion because if it is something you've installed and you
install it again on a replacement PC, you might once again trigger the