Vista - BSOD with DVD burner(s)

I bought a GSA-H42LI DVD Multi Burner several months ago and it crashes my
Vista 32 system down to the BIOS screen with certain operations -
consistently when I'm working with DVD-RAM (.vro files). I contacted LG
support a few months ago and they said that they are working on a vista
driver. I called again a few days ago and the support tech said that the
driver is the responsibility of Mocrosoft - not LG. Who's right? Device
manager says it's working okay and has the most up-to-date drivers.

Then I got frustrated and reinstalled my NEC DVD burner that came with my
Dell Dimension 521. I figured no RAM was better than the occasional BSOD.
Then I got the BSOD again when trying to install a program (Studio 11). So
now I'm thinking it's a Vista problem.

I also installed Microsoft OneCare at the same time as Vista and the LG
drive, in case that provides any clues.

Thanks for your help

"Lee Beck" <LeeBeck@discussions.microsoft.com> wrote in message
news:B915062E-4A3A-4A52-B8C8-FEA8032359BF@microsoft.com...
>I bought a GSA-H42LI DVD Multi Burner several months ago and it crashes my
> Vista 32 system down to the BIOS screen with certain operations -
> consistently when I'm working with DVD-RAM (.vro files). I contacted LG
> support a few months ago and they said that they are working on a vista
> driver. I called again a few days ago and the support tech said that the
> driver is the responsibility of Mocrosoft - not LG. Who's right? Device
> manager says it's working okay and has the most up-to-date drivers.
>
> Then I got frustrated and reinstalled my NEC DVD burner that came with my
> Dell Dimension 521. I figured no RAM was better than the occasional BSOD.
> Then I got the BSOD again when trying to install a program (Studio 11).
> So
> now I'm thinking it's a Vista problem.
>
> I also installed Microsoft OneCare at the same time as Vista and the LG
> drive, in case that provides any clues.
>
> Thanks for your help

Drivers are always the responsibility of the hardware manufacturer; the
first tech with whom you spoke at LG seemed to know that as well or he would
have made the same mistake as the second tech.

If you suspect One Care or any other app as possibly being the source of the
issue, you should remove the application and see if you still have the same
problem. Given the problems you are having, I'd take the the burner back
and replace it.

--
Michael Solomon
Backup is a PC user's best friend
DTS-L.Org: http://www.dts-l.org/

Thanks, Michael. I suspected that drivers were the manufacturer's
responsibility and was surprised at the response from the LG representative.

However, I am having the same problems with 2 other burners in the same
machine (I keep replacing burners thinking that the problem lies with them).
I'm now convinced that my problems are at least partially the result of
something external to the burner. I've gotten some good things to try, like
deleting 3 of the 4 drivers listed for my burner in Device Manager, and a
MSFT bulliten about deleting upper/lower filters in the registry. I haven't
had time to check these out yet.

I think part of my problems may be the result of upgrading from a well-worn
XP installattion perverted with copious old and or deleted programs rather
than installing Vista on a clean drive. I got by with a "dirty" install when
I installed XP a few years ago, but I wasn't so lucky with Vista.

"Michael Solomon" wrote:

>
>
> "Lee Beck" <LeeBeck@discussions.microsoft.com> wrote in message
> news:B915062E-4A3A-4A52-B8C8-FEA8032359BF@microsoft.com...
> >I bought a GSA-H42LI DVD Multi Burner several months ago and it crashes my
> > Vista 32 system down to the BIOS screen with certain operations -
> > consistently when I'm working with DVD-RAM (.vro files). I contacted LG
> > support a few months ago and they said that they are working on a vista
> > driver. I called again a few days ago and the support tech said that the
> > driver is the responsibility of Mocrosoft - not LG. Who's right? Device
> > manager says it's working okay and has the most up-to-date drivers.
> >
> > Then I got frustrated and reinstalled my NEC DVD burner that came with my
> > Dell Dimension 521. I figured no RAM was better than the occasional BSOD.
> > Then I got the BSOD again when trying to install a program (Studio 11).
> > So
> > now I'm thinking it's a Vista problem.
> >
> > I also installed Microsoft OneCare at the same time as Vista and the LG
> > drive, in case that provides any clues.
> >
> > Thanks for your help
>
> Drivers are always the responsibility of the hardware manufacturer; the
> first tech with whom you spoke at LG seemed to know that as well or he would
> have made the same mistake as the second tech.
>
> If you suspect One Care or any other app as possibly being the source of the
> issue, you should remove the application and see if you still have the same
> problem. Given the problems you are having, I'd take the the burner back
> and replace it.
>
> --
> Michael Solomon
> Backup is a PC user's best friend
> DTS-L.Org: http://www.dts-l.org/
>

"Lee Beck" <LeeBeck@discussions.microsoft.com> wrote in message
news:1E993B19-A280-4D9C-8330-AFBA375CBC29@microsoft.com...
> Thanks, Michael. I suspected that drivers were the manufacturer's
> responsibility and was surprised at the response from the LG
> representative.
>
> However, I am having the same problems with 2 other burners in the same
> machine (I keep replacing burners thinking that the problem lies with
> them).
> I'm now convinced that my problems are at least partially the result of
> something external to the burner. I've gotten some good things to try,
> like
> deleting 3 of the 4 drivers listed for my burner in Device Manager, and a
> MSFT bulliten about deleting upper/lower filters in the registry. I
> haven't
> had time to check these out yet.
>
> I think part of my problems may be the result of upgrading from a
> well-worn
> XP installattion perverted with copious old and or deleted programs rather
> than installing Vista on a clean drive. I got by with a "dirty" install
> when
> I installed XP a few years ago, but I wasn't so lucky with Vista.
>
> "Michael Solomon" wrote:
>
>>
>>

You're welcome.

The upper and lower filters information is especially applicable if your old
setup had any burning software installed because if the software versions
were not Vista compatible, especially Nero and Roxio, this creates the issue
in the registry and simply uninstalling those apps does not fix the
registry. I'd try that fix first, especially given you've had this issue
with several drives.
--
Michael Solomon
Backup is a PC user's best friend
DTS-L.Org: http://www.dts-l.org/

FINALLY!! I got my DVD-RAM functionality back and no BSOD. Thanks so much
for your endorsement of the hi/lo filters removal suggestion. That did it.

"Michael Solomon" wrote:

>
>
> "Lee Beck" <LeeBeck@discussions.microsoft.com> wrote in message
> news:1E993B19-A280-4D9C-8330-AFBA375CBC29@microsoft.com...
> > Thanks, Michael. I suspected that drivers were the manufacturer's
> > responsibility and was surprised at the response from the LG
> > representative.
> >
> > However, I am having the same problems with 2 other burners in the same
> > machine (I keep replacing burners thinking that the problem lies with
> > them).
> > I'm now convinced that my problems are at least partially the result of
> > something external to the burner. I've gotten some good things to try,
> > like
> > deleting 3 of the 4 drivers listed for my burner in Device Manager, and a
> > MSFT bulliten about deleting upper/lower filters in the registry. I
> > haven't
> > had time to check these out yet.
> >
> > I think part of my problems may be the result of upgrading from a
> > well-worn
> > XP installattion perverted with copious old and or deleted programs rather
> > than installing Vista on a clean drive. I got by with a "dirty" install
> > when
> > I installed XP a few years ago, but I wasn't so lucky with Vista.
> >
> > "Michael Solomon" wrote:
> >
> >>
> >>
>
> You're welcome.
>
> The upper and lower filters information is especially applicable if your old
> setup had any burning software installed because if the software versions
> were not Vista compatible, especially Nero and Roxio, this creates the issue
> in the registry and simply uninstalling those apps does not fix the
> registry. I'd try that fix first, especially given you've had this issue
> with several drives.
> --
> Michael Solomon
> Backup is a PC user's best friend
> DTS-L.Org: http://www.dts-l.org/
>

"Lee Beck" <LeeBeck@discussions.microsoft.com> wrote in message
news:A4D16436-CA61-498D-8BFC-72AA8164ED36@microsoft.com...
> FINALLY!! I got my DVD-RAM functionality back and no BSOD. Thanks so much
> for your endorsement of the hi/lo filters removal suggestion. That did
> it.
>
> "Michael Solomon" wrote:
>
>>
>>
>> "Lee Beck" <LeeBeck@discussions.microsoft.com> wrote in message
>> news:1E993B19-A280-4D9C-8330-AFBA375CBC29@microsoft.com...
>> > Thanks, Michael. I suspected that drivers were the manufacturer's
>> > responsibility and was surprised at the response from the LG
>> > representative.
>> >
>> > However, I am having the same problems with 2 other burners in the same
>> > machine (I keep replacing burners thinking that the problem lies with
>> > them).
>> > I'm now convinced that my problems are at least partially the result of
>> > something external to the burner. I've gotten some good things to try,
>> > like
>> > deleting 3 of the 4 drivers listed for my burner in Device Manager, and
>> > a
>> > MSFT bulliten about deleting upper/lower filters in the registry. I
>> > haven't
>> > had time to check these out yet.
>> >
>> > I think part of my problems may be the result of upgrading from a
>> > well-worn
>> > XP installattion perverted with copious old and or deleted programs
>> > rather
>> > than installing Vista on a clean drive. I got by with a "dirty"
>> > install
>> > when
>> > I installed XP a few years ago, but I wasn't so lucky with Vista.
>> >
>> > "Michael Solomon" wrote:
>> >
>> >>
>> >>
>>
>> You're welcome.
>>
>> The upper and lower filters information is especially applicable if your
>> old
>> setup had any burning software installed because if the software versions
>> were not Vista compatible, especially Nero and Roxio, this creates the
>> issue
>> in the registry and simply uninstalling those apps does not fix the
>> registry. I'd try that fix first, especially given you've had this issue
>> with several drives.
>> --
>> Michael Solomon
>> Backup is a PC user's best friend
>> DTS-L.Org: http://www.dts-l.org/
>>

You're welcome, Lee, glad I could help.
--
Michael Solomon
Backup is a PC user's best friend
DTS-L.Org: http://www.dts-l.org/