Vista - Wireless Mouse & Keyboard stop responding

I have a MICROSOFT wireless keyboard and mouse connected through a USB 2.0
hub and then to a USB 2.0 port on my laptop. After operating fine for
minutes or even hours, the keyboard and mouse just stop responding without
warning. Device manager says they are still connected, the reconnect on the
wireless receiver doesn't fix it, tried bypassing the hub, but it still
happens. Disconnect/reconnect of receiver to usb port doesn't work either.
I just disconnect the receiver altogether, and device manager still shows it
as connected.

I have tried with and without the new Intellipoint 6.1 software installed,
still happens either way. It seems like the port spontaneously loses the
connection. I thought this might be a power save issue, but it happens even
when I am actively using the mouse & keyboard.

This makes some functions in Vista hang, and sometimes knocks out the
connection to my external HD. When I go to restart or shut down, Vista
cannot shut down, and displays "Shutting Down" indefinitely. I have to do a
forced power down by holding the power button. I have 2GB DDR2 RAM, so
everything runs pretty smoothly aside from this issue.

ANY SUGGESTIONS?

djollie111,

Take a look at the following link for information on troubleshooting your
issues:

http://support.microsoft.com/default.aspx/ph/8506
--
freddy


"djollie111" wrote:

> I have a MICROSOFT wireless keyboard and mouse connected through a USB 2.0
> hub and then to a USB 2.0 port on my laptop. After operating fine for
> minutes or even hours, the keyboard and mouse just stop responding without
> warning. Device manager says they are still connected, the reconnect on the
> wireless receiver doesn't fix it, tried bypassing the hub, but it still
> happens. Disconnect/reconnect of receiver to usb port doesn't work either.
> I just disconnect the receiver altogether, and device manager still shows it
> as connected.
>
> I have tried with and without the new Intellipoint 6.1 software installed,
> still happens either way. It seems like the port spontaneously loses the
> connection. I thought this might be a power save issue, but it happens even
> when I am actively using the mouse & keyboard.
>
> This makes some functions in Vista hang, and sometimes knocks out the
> connection to my external HD. When I go to restart or shut down, Vista
> cannot shut down, and displays "Shutting Down" indefinitely. I have to do a
> forced power down by holding the power button. I have 2GB DDR2 RAM, so
> everything runs pretty smoothly aside from this issue.
>
> ANY SUGGESTIONS?