Windows Vista Forums

A problem with your video hardware caused Windows to stop working correctly.
  1. #1


    Rookie27 Guest

    A problem with your video hardware caused Windows to stop working correctly.


    Hi all! First of all I really hope I can get some help here because all
    the googling what I have done and threads read concerning about my
    problem are all from here but I haven't find anything to help my case.

    So I have had a problems since I bought my computer what comes with
    Windows Vista Home Premium 32 bits and now almost whatever I play my
    screen freezes during gaming for let say 1 min and after that I can
    keep playing until new one comes and it's keep going until I stop
    playing every 5-10 mins or so also I get new reports to "Problem
    Reports and Solutions" every time it happens and it looks like this.

    Product
    Windows

    Problem
    Video hardware error.

    Date
    17.7.2007 16:59

    Status
    More information available

    Description
    A problem with your video hardware caused Windows to stop working
    correctly.



    Problem signature
    Problem Event Name: LiveKernelEvent
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1035

    Files that help describe the problem (some files may no longer be
    available)
    WD-20070719-1659.dmp
    sysdata.xml
    Version.txt

    Extra information about the problem
    BCCode: 117
    BCP1: 87AF7D58
    BCP2: 8B741AFC
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1
    Server information: 2b8240ba-24f4-4799-ba12-01a10692bab0

    I read one thread and guy called "freddy" help somebody and told him to
    try "sigverif.exe" here is my results from that.

    altmixer.ini
    mixer.ini
    smax4pnp.exe
    smwdmif.dll
    aeadiapo.dll
    aeadiext.dll
    smaxco.dll
    adihdaud.sys.

    And I also checked "Event Viewer" and I didn't find any "Stop Program"
    there.

    My comp is intel core 2 duo, asus p5b motherboard, 1gb x 2 corsair 667
    memory, MSI x1950 pro 512mb, sounds are from montherboard.

    Also I have tried everything what comes to installing new drivers,
    updating bios or motherboard and I also put a fan to next my comp while
    it was open.


    --
    Rookie27
    ------------------------------------------------------------------------
    Rookie27's Profile: http://forums.techarena.in/member.php?userid=28246
    View this thread: http://forums.techarena.in/showthread.php?t=786648

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      My System SpecsSystem Spec

  2. #2


    freddy Guest

    RE: A problem with your video hardware caused Windows to stop working

    Rookie27,

    Hi, I'm Freddy, and I don't have all the answers. The trouble you're having
    is a condition that can be caused by various sources. That's why it's hard
    to identify and rectify, as you have found out. It's clear that something is
    causing your system to malfunction, but just what is hard to say.

    Are you using an nVidia graphics card? NVidia has been having issues making
    their graphics card drivers fully compatible with Vista. This is well known.
    You say you have updated drivers, but did you update the graphics card
    drivers? Sometimes updating those helps, but sometimes not. That's just
    another example of why this problem is so hard to diagnose.

    You have a conflict of some sort. I have no idea of what it is. It could
    be anything. Those eight files you have from running the sigverif.exe
    utility are unsigned drivers. Unsigned drivers are those that haven't been
    verified by Microsoft as running properly in Vista, but that doesn't mean
    that they are the source of your condition. However, one or more of those
    could be causing your problem. Again, it's hard to tell. Not all unsigned
    drivers cause problems.

    I don't have the solution, because of all the possible sources that could be
    causing your problem. Most people simply keep working on the condition
    until they find it or give up. One good approach is to participate in a user
    group devoted to either nVidia or ATI cards, whichever card you have. You
    can find such user groups on the Internet using google. A good ATI group is
    www.rage3d.com. You should consider participating in such a group and
    posting your problem there to see what happens.

    I had a similar problem some time back. I eventually determined that my
    condition was cause by my Intel processor upgrade from 2.4 GHz to 3.01 GHZ.
    The manufacturer of my motherboard said that my motherboard supported up to
    3.01 GHz, but it had issues when playing games, but only when playing games.
    During games, I got the same error you are getting. I changed back to my old
    2.4 GHZ processor, and the errors stopped. See what I mean about all the
    possible sources for the condition you have? It can be hard to find.

    One person solved his problem by doing the following:

    "Right click on desktop > display settings > classic theme + Turning windows
    defender off, all settings in windows defender to off!"

    I copied that from the Internet. After doing that, his problem was solved.
    Just another example of how different things can cause this problem!

    I'm sorry to say that I can't solve your problem.
    --
    freddy


    "Rookie27" wrote:

    >
    > Hi all! First of all I really hope I can get some help here because all
    > the googling what I have done and threads read concerning about my
    > problem are all from here but I haven't find anything to help my case.
    >
    > So I have had a problems since I bought my computer what comes with
    > Windows Vista Home Premium 32 bits and now almost whatever I play my
    > screen freezes during gaming for let say 1 min and after that I can
    > keep playing until new one comes and it's keep going until I stop
    > playing every 5-10 mins or so also I get new reports to "Problem
    > Reports and Solutions" every time it happens and it looks like this.
    >
    > Product
    > Windows
    >
    > Problem
    > Video hardware error.
    >
    > Date
    > 17.7.2007 16:59
    >
    > Status
    > More information available
    >
    > Description
    > A problem with your video hardware caused Windows to stop working
    > correctly.
    >
    > Problem signature
    > Problem Event Name: LiveKernelEvent
    > OS Version: 6.0.6000.2.0.0.768.3
    > Locale ID: 1035
    >
    > Files that help describe the problem (some files may no longer be
    > available)
    > WD-20070719-1659.dmp
    > sysdata.xml
    > Version.txt
    >
    > Extra information about the problem
    > BCCode: 117
    > BCP1: 87AF7D58
    > BCP2: 8B741AFC
    > BCP3: 00000000
    > BCP4: 00000000
    > OS Version: 6_0_6000
    > Service Pack: 0_0
    > Product: 768_1
    > Server information: 2b8240ba-24f4-4799-ba12-01a10692bab0
    >
    > I read one thread and guy called "freddy" help somebody and told him to
    > try "sigverif.exe" here is my results from that.
    >
    > altmixer.ini
    > mixer.ini
    > smax4pnp.exe
    > smwdmif.dll
    > aeadiapo.dll
    > aeadiext.dll
    > smaxco.dll
    > adihdaud.sys.
    >
    > And I also checked "Event Viewer" and I didn't find any "Stop Program"
    > there.
    >
    > My comp is intel core 2 duo, asus p5b motherboard, 1gb x 2 corsair 667
    > memory, MSI x1950 pro 512mb, sounds are from montherboard.
    >
    > Also I have tried everything what comes to installing new drivers,
    > updating bios or motherboard and I also put a fan to next my comp while
    > it was open.
    >
    >
    > --
    > Rookie27
    > ------------------------------------------------------------------------
    > Rookie27's Profile: http://forums.techarena.in/member.php?userid=28246
    > View this thread: http://forums.techarena.in/showthread.php?t=786648
    >
    > http://forums.techarena.in
    >
    >


      My System SpecsSystem Spec

  3. #3


    Rookie27 Guest

    Re: A problem with your video hardware caused Windows to stop working correctly.


    Thanks for your help, freddy. I think I do whatever I can and after
    weekend I return my comp back to shop.

    You spoke about unsigned drivers what should I do with those I started
    to think maybe the problem is that because I have two program in
    Windows Defender "Not yet classified" and what startup when windows
    starts, smax4pnp.exe, JMinsIDE.exe, first one can be also find in
    "sigverif.exe". My question is what should I do with those?

    I'm not now in home, I'm going to try and turn off Windown Defender and
    give it to try. Althought it's a bummer if new Windows can't run
    properly.

    I'm running newest ATI Catalyst drivers.

    Also I think smax4pnp has something to do with my sounds, my old sound
    blaster was too old for vista, so I downloaded SoundMAX ADI Audio
    Driver from www.asus.com.


    --
    Rookie27
    ------------------------------------------------------------------------
    Rookie27's Profile: http://forums.techarena.in/member.php?userid=28246
    View this thread: http://forums.techarena.in/showthread.php?t=786648

    http://forums.techarena.in


      My System SpecsSystem Spec

  4. #4


    Barb Bowman Guest

    Re: A problem with your video hardware caused Windows to stop working correctly.

    what video card?
    what version driver have you tried?
    what settings (resolution?) have you tried?

    On Fri, 20 Jul 2007 02:54:06 +0530, Rookie27
    <Rookie27.2tzofg@DoNotSpam.com> wrote:

    >
    >Hi all! First of all I really hope I can get some help here because all
    >the googling what I have done and threads read concerning about my
    >problem are all from here but I haven't find anything to help my case.
    >
    >So I have had a problems since I bought my computer what comes with
    >Windows Vista Home Premium 32 bits and now almost whatever I play my
    >screen freezes during gaming for let say 1 min and after that I can
    >keep playing until new one comes and it's keep going until I stop
    >playing every 5-10 mins or so also I get new reports to "Problem
    >Reports and Solutions" every time it happens and it looks like this.
    >
    >Product
    >Windows
    >
    >Problem
    >Video hardware error.
    >
    >Date
    >17.7.2007 16:59
    >
    >Status
    >More information available
    >
    >Description
    >A problem with your video hardware caused Windows to stop working
    >correctly.
    >
    >Problem signature
    >Problem Event Name: LiveKernelEvent
    >OS Version: 6.0.6000.2.0.0.768.3
    >Locale ID: 1035
    >
    >Files that help describe the problem (some files may no longer be
    >available)
    >WD-20070719-1659.dmp
    >sysdata.xml
    >Version.txt
    >
    >Extra information about the problem
    >BCCode: 117
    >BCP1: 87AF7D58
    >BCP2: 8B741AFC
    >BCP3: 00000000
    >BCP4: 00000000
    >OS Version: 6_0_6000
    >Service Pack: 0_0
    >Product: 768_1
    >Server information: 2b8240ba-24f4-4799-ba12-01a10692bab0
    >
    >I read one thread and guy called "freddy" help somebody and told him to
    >try "sigverif.exe" here is my results from that.
    >
    >altmixer.ini
    >mixer.ini
    >smax4pnp.exe
    >smwdmif.dll
    >aeadiapo.dll
    >aeadiext.dll
    >smaxco.dll
    >adihdaud.sys.
    >
    >And I also checked "Event Viewer" and I didn't find any "Stop Program"
    >there.
    >
    >My comp is intel core 2 duo, asus p5b motherboard, 1gb x 2 corsair 667
    >memory, MSI x1950 pro 512mb, sounds are from montherboard.
    >
    >Also I have tried everything what comes to installing new drivers,
    >updating bios or motherboard and I also put a fan to next my comp while
    >it was open.

    --

    Barb Bowman
    MS Windows-MVP
    http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
    http://blogs.digitalmediaphile.com/barb/

      My System SpecsSystem Spec

  5. #5


    Rookie27 Guest

    Re: A problem with your video hardware caused Windows to stop working correctly.


    My video card is MSI Rx1950 Pro 512mb, newest catalyst driver 07.7, and
    resolution is what I always try to use is 1280 x 1024 because it
    should be optimal for my monitor.

    Once I bought Visa I haven't tried any other drivers only newest, I had
    Windows XP before and it reported VPU-Recover problem and it crashed to
    windows or freezed totally so I had to reboot or quit comp. It just
    sound strange that new comp doesn't work with new drivers but I'm
    willing to give it a try what Catalyst should I test? I tried almost
    everything in Windows XP from omega to catalyst and from newest
    catalyst to oldest but nothing.

    I tried to run a game with Windows Defender off but no help.

    Also I downloaded all newest drivers from www.asus.com and updated my
    bios.


    --
    Rookie27
    ------------------------------------------------------------------------
    Rookie27's Profile: http://forums.techarena.in/member.php?userid=28246
    View this thread: http://forums.techarena.in/showthread.php?t=786648

    http://forums.techarena.in


      My System SpecsSystem Spec

  6. #6


    freddy Guest

    Re: A problem with your video hardware caused Windows to stop work

    Rookie27,

    What to do with unsigned drivers? What I do is try to figure out what they
    do. Once I know that, I then determine whether they could be causing a
    problem. You can use google to find information on a file name. Simply
    search on the name and you should get hits. It's all a matter of trial and
    error. If you think a program could be causing a problem, you can shut it
    down, uninstall it, or whatever you want. After doing that, and the problem
    continues, then that one's not the issue. Move on to the next. It's not
    easy. Like I say, the problem could be caused by anything.

    Some people blame the video card, or its drivers, because the error message
    says that the video card stopped functioning (words to that effect). It's
    not impossible that something related to the video card is the problem, but
    you also can be wrong by doing that. Something apart from the video card is
    causing the video card to malfunction. You get the idea. That's why this is
    a difficult situation to analyze. If your computer is new and still under
    warranty, take it back. Good idea.
    --
    freddy


    "Rookie27" wrote:

    >
    > Thanks for your help, freddy. I think I do whatever I can and after
    > weekend I return my comp back to shop.
    >
    > You spoke about unsigned drivers what should I do with those I started
    > to think maybe the problem is that because I have two program in
    > Windows Defender "Not yet classified" and what startup when windows
    > starts, smax4pnp.exe, JMinsIDE.exe, first one can be also find in
    > "sigverif.exe". My question is what should I do with those?
    >
    > I'm not now in home, I'm going to try and turn off Windown Defender and
    > give it to try. Althought it's a bummer if new Windows can't run
    > properly.
    >
    > I'm running newest ATI Catalyst drivers.
    >
    > Also I think smax4pnp has something to do with my sounds, my old sound
    > blaster was too old for vista, so I downloaded SoundMAX ADI Audio
    > Driver from www.asus.com.
    >
    >
    > --
    > Rookie27
    > ------------------------------------------------------------------------
    > Rookie27's Profile: http://forums.techarena.in/member.php?userid=28246
    > View this thread: http://forums.techarena.in/showthread.php?t=786648
    >
    > http://forums.techarena.in
    >
    >


      My System SpecsSystem Spec

  7. #7


    Rookie27 Guest

    Re: A problem with your video hardware caused Windows to stop working correctly.


    I'm calling quits I'm so tired with this somebody else can take care of
    this.

    Althought it's kind of strange that one of my favorite game Medieval 2
    Total War worked before but now after Vista it's telling Microsoft .NET
    Framework error. An Unhandled exception has occurred in your
    application. If you click Continue, the application will ignore this
    error and attempt to continue. If you click Quit, the application will
    be shut down immediately.

    If you press continue the game start to load but then new error
    "Medieval 2: Total War encountered an unspecifies error and will now
    exit"

    I also tried to fix that it took me 2 days but didn't find any help.


    --
    Rookie27
    ------------------------------------------------------------------------
    Rookie27's Profile: http://forums.techarena.in/member.php?userid=28246
    View this thread: http://forums.techarena.in/showthread.php?t=786648

    http://forums.techarena.in


      My System SpecsSystem Spec

  8. #8


    Barb Bowman Guest

    Re: A problem with your video hardware caused Windows to stop working correctly.

    does the vendors site recommend a specific driver for Vista? did you
    upgrade from XP? what driver was installed when you did the upgrade?
    was a new driver installed by Vista?

    On Fri, 20 Jul 2007 16:09:17 +0530, Rookie27
    <Rookie27.2u0ojj@DoNotSpam.com> wrote:

    >
    >My video card is MSI Rx1950 Pro 512mb, newest catalyst driver 07.7, and
    >resolution is what I always try to use is 1280 x 1024 because it
    >should be optimal for my monitor.
    >
    >Once I bought Visa I haven't tried any other drivers only newest, I had
    >Windows XP before and it reported VPU-Recover problem and it crashed to
    >windows or freezed totally so I had to reboot or quit comp. It just
    >sound strange that new comp doesn't work with new drivers but I'm
    >willing to give it a try what Catalyst should I test? I tried almost
    >everything in Windows XP from omega to catalyst and from newest
    >catalyst to oldest but nothing.
    >
    >I tried to run a game with Windows Defender off but no help.
    >
    >Also I downloaded all newest drivers from www.asus.com and updated my
    >bios.

    --

    Barb Bowman
    MS Windows-MVP
    http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
    http://blogs.digitalmediaphile.com/barb/

      My System SpecsSystem Spec

  9. #9


    freddy Guest

    Re: A problem with your video hardware caused Windows to stop work

    Rookie27,

    I understand your sentiments and don't disagree. Been there, done that.
    --
    freddy


    "Rookie27" wrote:

    >
    > I'm calling quits I'm so tired with this somebody else can take care of
    > this.
    >
    > Althought it's kind of strange that one of my favorite game Medieval 2
    > Total War worked before but now after Vista it's telling Microsoft .NET
    > Framework error. An Unhandled exception has occurred in your
    > application. If you click Continue, the application will ignore this
    > error and attempt to continue. If you click Quit, the application will
    > be shut down immediately.
    >
    > If you press continue the game start to load but then new error
    > "Medieval 2: Total War encountered an unspecifies error and will now
    > exit"
    >
    > I also tried to fix that it took me 2 days but didn't find any help.
    >
    >
    > --
    > Rookie27
    > ------------------------------------------------------------------------
    > Rookie27's Profile: http://forums.techarena.in/member.php?userid=28246
    > View this thread: http://forums.techarena.in/showthread.php?t=786648
    >
    > http://forums.techarena.in
    >
    >


      My System SpecsSystem Spec

  10. #10


    Rookie27 Guest

    Re: A problem with your video hardware caused Windows to stop working correctly.


    Hi I'm back, I started to think maybe it's because of Catalyst graphic
    settings. Any ideas, what kind of settings I could try?


    --
    Rookie27
    ------------------------------------------------------------------------
    Rookie27's Profile: http://forums.techarena.in/member.php?userid=28246
    View this thread: http://forums.techarena.in/showthread.php?t=786648

    http://forums.techarena.in


      My System SpecsSystem Spec

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