Vista - Device Cannot Start (Code 10)

The subject line has been my life's misery for the past 3 days trying to get
my Lenovo T60 to recognize the Zune Music Player.

I have tried - reinstalling the software, uninstalling the USB Hubs, spent
hours on the phone being a tennis ball in a grand slam between Zune
Helpline, Microsoft Helpline and the Lenovo/ IBM helpline with each passing
the buck/ blame to the other.

The device and the cable seem to be OK - as they work fine on another Compaq
Presario V3000 series laptop.

The T60 has 500mA USB power as shown in the Device Manager and thats
identical to the ones on the Compaq. But whatever I do, nothing seems to get
rid of this problem with the Code 10. The device hardware driver
installation fails and the Zune sits with a yellow exclamation mark in the
Portable Devices tab of the Device Manager with "Device cannot be started
(Code 10)" error.

Same problem observed with a Canon S1 IS powershot camera - which also fails
to get recognized to download pictures via USB.

Any ideas??

Try this:

Remove and reinstall all USB controllers.
To remove and reinstall all USB controllers, follow these steps:

1. Click Start, and click Control Panel, and then click Device
Manager.
2. Expand Universal Serial Bus controllers.
3. Right-click every device under the Universal Serial Bus controllers
node, and then click Uninstall to remove them one at a time.
4. Restart the computer, and then allow the computer to reinstall the
USB devices.
5. Plug in the removable devices.

See:
http://support.microsoft.com/?kbid=310575



"Tibelian" <tibelian@aim.com> wrote in message
news:O7FSR6A0HHA.1188@TK2MSFTNGP04.phx.gbl...
> The subject line has been my life's misery for the past 3 days trying to
> get my Lenovo T60 to recognize the Zune Music Player.
>
> I have tried - reinstalling the software, uninstalling the USB Hubs, spent
> hours on the phone being a tennis ball in a grand slam between Zune
> Helpline, Microsoft Helpline and the Lenovo/ IBM helpline with each
> passing the buck/ blame to the other.
>
> The device and the cable seem to be OK - as they work fine on another
> Compaq Presario V3000 series laptop.
>
> The T60 has 500mA USB power as shown in the Device Manager and thats
> identical to the ones on the Compaq. But whatever I do, nothing seems to
> get rid of this problem with the Code 10. The device hardware driver
> installation fails and the Zune sits with a yellow exclamation mark in the
> Portable Devices tab of the Device Manager with "Device cannot be started
> (Code 10)" error.
>
> Same problem observed with a Canon S1 IS powershot camera - which also
> fails to get recognized to download pictures via USB.
>
> Any ideas??

Is the firewall configured to allow it?

"Tibelian" <tibelian@aim.com> wrote in message
news:O7FSR6A0HHA.1188@TK2MSFTNGP04.phx.gbl...
> The subject line has been my life's misery for the past 3 days trying to
> get my Lenovo T60 to recognize the Zune Music Player.
>
> I have tried - reinstalling the software, uninstalling the USB Hubs, spent
> hours on the phone being a tennis ball in a grand slam between Zune
> Helpline, Microsoft Helpline and the Lenovo/ IBM helpline with each
> passing the buck/ blame to the other.
>
> The device and the cable seem to be OK - as they work fine on another
> Compaq Presario V3000 series laptop.
>
> The T60 has 500mA USB power as shown in the Device Manager and thats
> identical to the ones on the Compaq. But whatever I do, nothing seems to
> get rid of this problem with the Code 10. The device hardware driver
> installation fails and the Zune sits with a yellow exclamation mark in the
> Portable Devices tab of the Device Manager with "Device cannot be started
> (Code 10)" error.
>
> Same problem observed with a Canon S1 IS powershot camera - which also
> fails to get recognized to download pictures via USB.
>
> Any ideas??

Tibelian,

Perhaps you have a USB device driver recognition issue that can be resolved
by deleting the INFCACHE.1 file. It can get corrupted with bad data and
cause issues like you MAY have. The file is located at: C:\Windows\inf.
There, scroll down to the INFCACHE.1 file and right click it and select
delete. To do this, you will likely have to give yourself permission to
delete it, because of Windows built-in security. Just right click the file,
select Properties and then click on the security tab. Let us know whether
this procedure does anything. Sometimes it does and sometimes it doesn't. It
does no harm to delete that file, even when it has nothing to do with the
problem.
--
freddy


"Tibelian" wrote:

> The subject line has been my life's misery for the past 3 days trying to get
> my Lenovo T60 to recognize the Zune Music Player.
>
> I have tried - reinstalling the software, uninstalling the USB Hubs, spent
> hours on the phone being a tennis ball in a grand slam between Zune
> Helpline, Microsoft Helpline and the Lenovo/ IBM helpline with each passing
> the buck/ blame to the other.
>
> The device and the cable seem to be OK - as they work fine on another Compaq
> Presario V3000 series laptop.
>
> The T60 has 500mA USB power as shown in the Device Manager and thats
> identical to the ones on the Compaq. But whatever I do, nothing seems to get
> rid of this problem with the Code 10. The device hardware driver
> installation fails and the Zune sits with a yellow exclamation mark in the
> Portable Devices tab of the Device Manager with "Device cannot be started
> (Code 10)" error.
>
> Same problem observed with a Canon S1 IS powershot camera - which also fails
> to get recognized to download pictures via USB.
>
> Any ideas??
>
>

Hi Freddy,
Thanks for your time. I tried this method after reading up on some bazillion
websites before coming here! But no luck.

But..... but!! I did a clean re-install of Vista Business using the weekend
and the Zune is working now. I guess there was something wrong with the OS
install in the first case.

Cheers,
Tibelian

"freddy" <fkirschen@tidalwave.net> wrote in message
news:6706CB51-0369-4586-8526-0A4F374BDAB4@microsoft.com...
> Tibelian,
>
> Perhaps you have a USB device driver recognition issue that can be
> resolved
> by deleting the INFCACHE.1 file. It can get corrupted with bad data and
> cause issues like you MAY have. The file is located at: C:\Windows\inf.
> There, scroll down to the INFCACHE.1 file and right click it and select
> delete. To do this, you will likely have to give yourself permission to
> delete it, because of Windows built-in security. Just right click the
> file,
> select Properties and then click on the security tab. Let us know whether
> this procedure does anything. Sometimes it does and sometimes it doesn't.
> It
> does no harm to delete that file, even when it has nothing to do with the
> problem.
> --
> freddy
>
>
> "Tibelian" wrote:
>
>> The subject line has been my life's misery for the past 3 days trying to
>> get
>> my Lenovo T60 to recognize the Zune Music Player.
>>
>> I have tried - reinstalling the software, uninstalling the USB Hubs,
>> spent
>> hours on the phone being a tennis ball in a grand slam between Zune
>> Helpline, Microsoft Helpline and the Lenovo/ IBM helpline with each
>> passing
>> the buck/ blame to the other.
>>
>> The device and the cable seem to be OK - as they work fine on another
>> Compaq
>> Presario V3000 series laptop.
>>
>> The T60 has 500mA USB power as shown in the Device Manager and thats
>> identical to the ones on the Compaq. But whatever I do, nothing seems to
>> get
>> rid of this problem with the Code 10. The device hardware driver
>> installation fails and the Zune sits with a yellow exclamation mark in
>> the
>> Portable Devices tab of the Device Manager with "Device cannot be started
>> (Code 10)" error.
>>
>> Same problem observed with a Canon S1 IS powershot camera - which also
>> fails
>> to get recognized to download pictures via USB.
>>
>> Any ideas??