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Memorex TravelDrive 4gb not recognized by TWO different Vista Comp

  1. #1


    jaimeg Guest

    Memorex TravelDrive 4gb not recognized by TWO different Vista Comp

    The answer below was prompted by a report and request for help anout subject
    problem. Strange that TWO computers that came with Vista pre installed are
    reacting the same way to this drive....

    Restarting does not change anything, but I'll send a copy of this to
    Microsoft.

    Jaime

    -------Original Message-------

    From: Tech Support
    Date: 08/02/07 18:57:29
    To: Jaime
    Subject: Memorex Technical Support - Reference # 238074

    Dear Jaime,

    We had tried to found you other options in order to use your travel drive,
    one is to uninstall the travel drive then restart the computer and let the
    computer install the drivers again, if that doesnt work I think you have
    problems with your Vista installation and you should contact Microsoft
    because we use generic drivers on the travel drives and they are plug and
    play so something its corrupted on the Vista installation.

    Thank you for your Inquiry about your Memorex or Imation Product. With over
    50 years of service, Imation and Memorex support groups, have joined forces
    to give the best support available for their products.

    Rick Llarena
    Technical Support Representative

    To reply this E-mail, paste the information below on the subject line.
    Reference 238074

    --
    jaime

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    http://windowshelp.microsoft.com/com...rdware_devices

      My System SpecsSystem Spec

  2.   


  3. #2


    PvdG42 Guest

    Re: Memorex TravelDrive 4gb not recognized by TWO different Vista Comp

    "jaimeg" <jaimeg@discussions.microsoft.com> wrote in message
    news:ECA9DACE-4253-49CB-8A52-8C07170AFE44@microsoft.com...
    > The answer below was prompted by a report and request for help anout
    > subject
    > problem. Strange that TWO computers that came with Vista pre installed
    > are
    > reacting the same way to this drive....
    >
    > Restarting does not change anything, but I'll send a copy of this to
    > Microsoft.
    >
    > Jaime
    >

    <snip>
    Do the two computers in question recognize and allow access to other memory
    sticks? If the answer to that is yes, then it's a Memorex issue. However,
    problems with USB memory sticks are not uncommon in Vista and there is a fix
    that appears to work for many (it worked for me).

    Locate the file INFCACHE.1 on the PC. You'll find it in <OS
    drive>\Windows\inf

    Give yourself full control of INFCACHE.1 by right-clicking on it, then
    Properties->Security->Edit to add your users group with full control.
    Delete INFCACHE.1

    Reboot your machine, then try the USB memory stick. Hopefully, Vista will
    now find and install the needed driver.


      My System SpecsSystem Spec

  4. #3


    jaimeg Guest

    Re: Memorex TravelDrive 4gb not recognized by TWO different Vista


    --
    jaime


    "PvdG42" wrote:

    > "jaimeg" <jaimeg@discussions.microsoft.com> wrote in message
    > news:ECA9DACE-4253-49CB-8A52-8C07170AFE44@microsoft.com...
    > > The answer below was prompted by a report and request for help anout
    > > subject
    > > problem. Strange that TWO computers that came with Vista pre installed
    > > are
    > > reacting the same way to this drive....
    > >
    > > Restarting does not change anything, but I'll send a copy of this to
    > > Microsoft.
    > >
    > > Jaime
    > >

    > <snip>
    > Do the two computers in question recognize and allow access to other memory
    > sticks? If the answer to that is yes, then it's a Memorex issue. However,
    > problems with USB memory sticks are not uncommon in Vista and there is a fix
    > that appears to work for many (it worked for me).
    >
    > Locate the file INFCACHE.1 on the PC. You'll find it in <OS
    > drive>\Windows\inf
    >
    > Give yourself full control of INFCACHE.1 by right-clicking on it, then
    > Properties->Security->Edit to add your users group with full control.
    > Delete INFCACHE.1
    >
    > Reboot your machine, then try the USB memory stick. Hopefully, Vista will
    > now find and install the needed driver.
    >
    >


      My System SpecsSystem Spec

  5. #4


    jaimeg Guest

    Re: Memorex TravelDrive 4gb not recognized by TWO different Vista

    Another thing about Vista! I did as suggested (INFCACHE.1) and ONE Vista PC
    (Compaq) accepted the change and recognized the TravelDrive! Great! But the
    puzzler is that the OTHER PC (HP) does not reject the TravelDrive but does
    not show it as available in "My Computer"... No matter, It works in the PC
    that the TravelDrive was intended for. Thanks a bunch!
    --
    jaime


    "PvdG42" wrote:

    > "jaimeg" <jaimeg@discussions.microsoft.com> wrote in message
    > news:ECA9DACE-4253-49CB-8A52-8C07170AFE44@microsoft.com...
    > > The answer below was prompted by a report and request for help anout
    > > subject
    > > problem. Strange that TWO computers that came with Vista pre installed
    > > are
    > > reacting the same way to this drive....
    > >
    > > Restarting does not change anything, but I'll send a copy of this to
    > > Microsoft.
    > >
    > > Jaime
    > >

    > <snip>
    > Do the two computers in question recognize and allow access to other memory
    > sticks? If the answer to that is yes, then it's a Memorex issue. However,
    > problems with USB memory sticks are not uncommon in Vista and there is a fix
    > that appears to work for many (it worked for me).
    >
    > Locate the file INFCACHE.1 on the PC. You'll find it in <OS
    > drive>\Windows\inf
    >
    > Give yourself full control of INFCACHE.1 by right-clicking on it, then
    > Properties->Security->Edit to add your users group with full control.
    > Delete INFCACHE.1
    >
    > Reboot your machine, then try the USB memory stick. Hopefully, Vista will
    > now find and install the needed driver.
    >
    >


      My System SpecsSystem Spec


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