Vista - My DVD RW has stopped working!!!!

I tried to burn a disc in itunes and itunes said software or driver is
missing. I'm getting an error code of 31?. I've tried system restore,
uninstalling itunes all useless. If I put either a cd or dvd in the drive
they are not recognised. The device is a HL-DT-ST DVD-+RW GSA-H21N. any
help in locating a driver and removing the old would be greatly
appreciated!!!!

Michael wrote:
> I tried to burn a disc in itunes and itunes said software or driver is
> missing. I'm getting an error code of 31?. I've tried system restore,
> uninstalling itunes all useless. If I put either a cd or dvd in the drive
> they are not recognised. The device is a HL-DT-ST DVD-+RW GSA-H21N. any
> help in locating a driver and removing the old would be greatly
> appreciated!!!!
Check this out: http://support.microsoft.com/kb/314060

Tim

"Michael" wrote:

> I tried to burn a disc in itunes and itunes said software or driver is
> missing. I'm getting an error code of 37?. I've tried system restore,
> uninstalling itunes all useless. If I put either a cd or dvd in the drive
> they are not recognised. The device is a HL-DT-ST DVD-+RW GSA-H21N. any
> help in locating a driver and removing the old would be greatly
> appreciated!!!!

Try this (same for Vista):

http://support.microsoft.com/default.aspx/kb/314060

--
I Bleed Blue and Gold
GO BEARS!


"Tim" <tim@overthere.com> wrote in message
news:u93AhYT2HHA.4400@TK2MSFTNGP06.phx.gbl...
> Michael wrote:
>> I tried to burn a disc in itunes and itunes said software or driver is
>> missing. I'm getting an error code of 31?. I've tried system restore,
>> uninstalling itunes all useless. If I put either a cd or dvd in the drive
>> they are not recognised. The device is a HL-DT-ST DVD-+RW GSA-H21N. any
>> help in locating a driver and removing the old would be greatly
>> appreciated!!!!
> Check this out: http://support.microsoft.com/kb/314060
>
> Tim

Cal Bear ... thanks for the link and for mentioning that it will work in
Vista also ... but I was wondering ... I started noticing a lot of posts
about people losing their CD/DVD drives after July 26th ... maybe these
posts have been steady all along since January ... At first I thought I
lost my CD/DVD drive because I had uninstalled Roxio ... but I checked my
notes and that was many weeks ago ...

Has this been happening since January and I just didn't notice or did
something happen recently that affected a lot of people? It is very possible
this has been happening all along and because it didn't affect me, I wasn't
paying attention.

I guess I'm just trying to make sense out of why I suddenly lost my CD/DVD
drive ... did we all click the wrong button or key combo? Look at the moon
wrong? (g) ... baffled ... vanilla


"Cal Bear '66" <xxx@xxx.org> wrote in message
news:e8m6G5T2HHA.5380@TK2MSFTNGP04.phx.gbl...
> Try this (same for Vista):
>
> http://support.microsoft.com/default.aspx/kb/314060
>
> --
> I Bleed Blue and Gold
> GO BEARS!
>
>
> "Tim" <tim@overthere.com> wrote in message
> news:u93AhYT2HHA.4400@TK2MSFTNGP06.phx.gbl...
>> Michael wrote:
>>> I tried to burn a disc in itunes and itunes said software or driver is
>>> missing. I'm getting an error code of 31?. I've tried system restore,
>>> uninstalling itunes all useless. If I put either a cd or dvd in the
>>> drive they are not recognised. The device is a HL-DT-ST DVD-+RW
>>> GSA-H21N. any help in locating a driver and removing the old would be
>>> greatly appreciated!!!!
>> Check this out: http://support.microsoft.com/kb/314060
>>
>> Tim
>
>
>

Thanks guys, you really helped. Went into registry as informed followed step
by step instruction (VERY NERVOUSLY) and removing the device driver worked.
I can now burn discs again!!!!!! YIPEE

"Michael" wrote:

> I tried to burn a disc in itunes and itunes said software or driver is
> missing. I'm getting an error code of 31?. I've tried system restore,
> uninstalling itunes all useless. If I put either a cd or dvd in the drive
> they are not recognised. The device is a HL-DT-ST DVD-+RW GSA-H21N. any
> help in locating a driver and removing the old would be greatly
> appreciated!!!!

It seems to be happening since the release of Vista in January fairly
frequently. It also happened during the Release Candidates. It seems to be
mostly caused by Nero, Roxio and iTunes. And with other unknown causes too. I
have been very lucky with Vista, and have had no problems at all with CD/DVD
drives or USB devices. I don't think that any of the Windows Updates are related
to this problem. And this solution does not always solve the problem, although
it does seems to work about 99% of the time.

Good luck, and I hope it works for you.

--
I Bleed Blue and Gold
GO BEARS!


"vanilla" <vanilla@discussions.microsoft.com> wrote in message
news:%23d8FX%23Y2HHA.5992@TK2MSFTNGP02.phx.gbl...
> Cal Bear ... thanks for the link and for mentioning that it will work in Vista
> also ... but I was wondering ... I started noticing a lot of posts about
> people losing their CD/DVD drives after July 26th ... maybe these posts have
> been steady all along since January ... At first I thought I lost my CD/DVD
> drive because I had uninstalled Roxio ... but I checked my notes and that was
> many weeks ago ...
>
> Has this been happening since January and I just didn't notice or did
> something happen recently that affected a lot of people? It is very possible
> this has been happening all along and because it didn't affect me, I wasn't
> paying attention.
>
> I guess I'm just trying to make sense out of why I suddenly lost my CD/DVD
> drive ... did we all click the wrong button or key combo? Look at the moon
> wrong? (g) ... baffled ... vanilla
>
>
> "Cal Bear '66" <xxx@xxx.org> wrote in message
> news:e8m6G5T2HHA.5380@TK2MSFTNGP04.phx.gbl...
>> Try this (same for Vista):
>>
>> http://support.microsoft.com/default.aspx/kb/314060
>>
>> --
>> I Bleed Blue and Gold
>> GO BEARS!
>>
>>
>> "Tim" <tim@overthere.com> wrote in message
>> news:u93AhYT2HHA.4400@TK2MSFTNGP06.phx.gbl...
>>> Michael wrote:
>>>> I tried to burn a disc in itunes and itunes said software or driver is
>>>> missing. I'm getting an error code of 31?. I've tried system restore,
>>>> uninstalling itunes all useless. If I put either a cd or dvd in the drive
>>>> they are not recognised. The device is a HL-DT-ST DVD-+RW GSA-H21N. any
>>>> help in locating a driver and removing the old would be greatly
>>>> appreciated!!!!
>>> Check this out: http://support.microsoft.com/kb/314060
>>>
>>> Tim
>>
>>
>>
>

I just noticed this thread which relates to my problem posted in another
thread titled :Plextor MIA.
I lost my Plextor drive after installing iTunes.
So that was the culprit at least in my case.
Paula

"Cal Bear '66" <xxx@xxx.org> wrote in message
news:uy$pMec2HHA.1484@TK2MSFTNGP06.phx.gbl...
> It seems to be happening since the release of Vista in January fairly
> frequently. It also happened during the Release Candidates. It seems to be
> mostly caused by Nero, Roxio and iTunes. And with other unknown causes
> too. I have been very lucky with Vista, and have had no problems at all
> with CD/DVD drives or USB devices. I don't think that any of the Windows
> Updates are related to this problem. And this solution does not always
> solve the problem, although it does seems to work about 99% of the time.
>
> Good luck, and I hope it works for you.
>
> --
> I Bleed Blue and Gold
> GO BEARS!
>
>
> "vanilla" <vanilla@discussions.microsoft.com> wrote in message
> news:%23d8FX%23Y2HHA.5992@TK2MSFTNGP02.phx.gbl...
>> Cal Bear ... thanks for the link and for mentioning that it will work in
>> Vista also ... but I was wondering ... I started noticing a lot of posts
>> about people losing their CD/DVD drives after July 26th ... maybe these
>> posts have been steady all along since January ... At first I thought I
>> lost my CD/DVD drive because I had uninstalled Roxio ... but I checked my
>> notes and that was many weeks ago ...
>>
>> Has this been happening since January and I just didn't notice or did
>> something happen recently that affected a lot of people? It is very
>> possible this has been happening all along and because it didn't affect
>> me, I wasn't paying attention.
>>
>> I guess I'm just trying to make sense out of why I suddenly lost my
>> CD/DVD drive ... did we all click the wrong button or key combo? Look at
>> the moon wrong? (g) ... baffled ... vanilla
>>
>>
>> "Cal Bear '66" <xxx@xxx.org> wrote in message
>> news:e8m6G5T2HHA.5380@TK2MSFTNGP04.phx.gbl...
>>> Try this (same for Vista):
>>>
>>> http://support.microsoft.com/default.aspx/kb/314060
>>>
>>> --
>>> I Bleed Blue and Gold
>>> GO BEARS!
>>>
>>>
>>> "Tim" <tim@overthere.com> wrote in message
>>> news:u93AhYT2HHA.4400@TK2MSFTNGP06.phx.gbl...
>>>> Michael wrote:
>>>>> I tried to burn a disc in itunes and itunes said software or driver is
>>>>> missing. I'm getting an error code of 31?. I've tried system
>>>>> restore, uninstalling itunes all useless. If I put either a cd or dvd
>>>>> in the drive they are not recognised. The device is a HL-DT-ST
>>>>> DVD-+RW GSA-H21N. any help in locating a driver and removing the old
>>>>> would be greatly appreciated!!!!
>>>> Check this out: http://support.microsoft.com/kb/314060
>>>>
>>>> Tim
>>>
>>>
>>>
>>
>
>

Uninstalling Roxio will do it for many.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"vanilla" <vanilla@discussions.microsoft.com> wrote in message news:%23d8FX%23Y2HHA.5992@TK2MSFTNGP02.phx.gbl...
> Cal Bear ... thanks for the link and for mentioning that it will work in
> Vista also ... but I was wondering ... I started noticing a lot of posts
> about people losing their CD/DVD drives after July 26th ... maybe these
> posts have been steady all along since January ... At first I thought I
> lost my CD/DVD drive because I had uninstalled Roxio ... but I checked my
> notes and that was many weeks ago ...
>
> Has this been happening since January and I just didn't notice or did
> something happen recently that affected a lot of people? It is very possible
> this has been happening all along and because it didn't affect me, I wasn't
> paying attention.
>
> I guess I'm just trying to make sense out of why I suddenly lost my CD/DVD
> drive ... did we all click the wrong button or key combo? Look at the moon
> wrong? (g) ... baffled ... vanilla
>
>
> "Cal Bear '66" <xxx@xxx.org> wrote in message
> news:e8m6G5T2HHA.5380@TK2MSFTNGP04.phx.gbl...
>> Try this (same for Vista):
>>
>> http://support.microsoft.com/default.aspx/kb/314060
>>
>> --
>> I Bleed Blue and Gold
>> GO BEARS!
>>
>>
>> "Tim" <tim@overthere.com> wrote in message
>> news:u93AhYT2HHA.4400@TK2MSFTNGP06.phx.gbl...
>>> Michael wrote:
>>>> I tried to burn a disc in itunes and itunes said software or driver is
>>>> missing. I'm getting an error code of 31?. I've tried system restore,
>>>> uninstalling itunes all useless. If I put either a cd or dvd in the
>>>> drive they are not recognised. The device is a HL-DT-ST DVD-+RW
>>>> GSA-H21N. any help in locating a driver and removing the old would be
>>>> greatly appreciated!!!!
>>> Check this out: http://support.microsoft.com/kb/314060
>>>
>>> Tim
>>
>>
>>
>

Just thought to thank you guys,suddenly had a code 39 in my device manager and the link helped me out.Thanks.