Windows Vista Forums

Plextor PX-760A and 130A Missing after auto-update in Vista x64

  1. #1


    Swiss Guest

    Plextor PX-760A and 130A Missing after auto-update in Vista x64

    Hello,

    After a “auto-update” my two DVD are not usable any more in my Vista
    Ultimate X64.
    Vista recognize my two DVD well… BUT a gives “error codes 39” and says to me
    that I have the last drivers.

    I can nothing any more make, I thought that it to étair ONLY the KB938979
    which posed the problem, but at the time of this last update (15 august 2007)
    I still lost my two DVD.

    Plextor DVDR PX-760A ATA Device
    Plextor DVD-ROM PX-130A ATA Device

    Helllllllllllllllp

    Sorry for my very bad english :-(



      My System SpecsSystem Spec

  2. #2


    Quilnux Guest

    RE: Plextor PX-760A and 130A Missing after auto-update in Vista x64

    Hello,

    First of all, was the "auto-update" for the drives firmware (from plextor's
    web site) or an update for windows? May help if you can post the update
    number if it was a Windows Update. You said that you had a PX-760A. Are you
    getting this from the drive itself or from Device Manager? (I used to be part
    of Plextor tech support and had customers think that Device Manager was
    correct. this assumsion is incorrect). Best way to tell is if it in an
    interal drive (and not attached to SATA) then it's an A. if it's external
    then it's a PX-760UF. Reason I ask is the technical steps will vary on this
    information.

    Assuming it's internal (and not SATA), I would first remove the devices from
    device manager. restart your computer. see what you get. if the issue still
    occurs then check the cable. Make sure it is not a round ATA cable. This
    causes major crosstalk issues and may cause problems with communication. If
    you are using a flat ATA see if it's a 40 pin cable or an 80 pin cable. If
    it's a 40 try using an 80 pin flat instead (the one the drive came with is a
    80 pin flat). after switching the cable you may have to remove the devices
    from device manager again for redetection. If that does not work I would try
    the drive in another computer just to see if it works. doesn't hurt to
    double-check. If it doesn't then call Plextor Tech Support. If it does then
    you may want to run a selftest. The Selftest instructions are in the manual
    that came with the drive. You MUST run the self test with recommended media.
    check http://www.plextor.com/english/support/media_760.htm for media
    information. This is important as the test could fail with non-recommended
    media when in fact the drive is working. The test is only programmed to run
    with recommended media. If the drive ejects the drive is fine. if the drive
    fails it will make a colored blink code on the front. if this happens call
    Plextor tech support while the blink code is still occuring (they need this
    information) and they will handle things from there.

    If the drive is external (PX-760UF) then first check that the self test
    switch is off (away from the arrow). if it's not turn the device off before
    switching the self test off. If that doesn't work. remove the device from
    device manager. restart, if that doesn't work. try another USB cable (the one
    that came with it should be good). if that doesn't work try it from another
    computer (just to be sure). if it works then you may want to reset your USB
    controllers. Remove all devices from device manager under Universal serial
    bus controllers. then restart the computer. check if the drive is working. if
    still no go, run a self test using the same directions as above.

    I hope this helps. If there is anything more I can do let me know but
    further trouble-shooting should be done with Plextor support team. I am no
    longer part of their support team so my information may be out of date.

    "Swiss" wrote:

    > Hello,
    >
    > After a “auto-update” my two DVD are not usable any more in my Vista
    > Ultimate X64.
    > Vista recognize my two DVD well… BUT a gives “error codes 39” and says to me
    > that I have the last drivers.
    >
    > I can nothing any more make, I thought that it to étair ONLY the KB938979
    > which posed the problem, but at the time of this last update (15 august 2007)
    > I still lost my two DVD.
    >
    > Plextor DVDR PX-760A ATA Device
    > Plextor DVD-ROM PX-130A ATA Device
    >
    > Helllllllllllllllp
    >
    > Sorry for my very bad english :-(
    >
    >


      My System SpecsSystem Spec

  3. #3


    Cal Bear '66 Guest

    Re: Plextor PX-760A and 130A Missing after auto-update in Vista x64

    Have you tried this:

    http://support.microsoft.com/kb/929461/en-us


    --
    I Bleed Blue and Gold
    GO BEARS!


    "Swiss" <Swiss@discussions.microsoft.com> wrote in message
    news:01F8D3CF-99F6-4075-AC31-2535682C3F26@microsoft.com...
    > Hello,
    >
    > After a "auto-update" my two DVD are not usable any more in my Vista
    > Ultimate X64.
    > Vista recognize my two DVD well. BUT a gives "error codes 39" and says to me
    > that I have the last drivers.
    >
    > I can nothing any more make, I thought that it to tair ONLY the KB938979
    > which posed the problem, but at the time of this last update (15 august 2007)
    > I still lost my two DVD.
    >
    > Plextor DVDR PX-760A ATA Device
    > Plextor DVD-ROM PX-130A ATA Device
    >
    > Helllllllllllllllp
    >
    > Sorry for my very bad english :-(
    >
    >



      My System SpecsSystem Spec

  4. #4


    Swiss Guest

    Re: Plextor PX-760A and 130A Missing after auto-update in Vista x6

    Thank you very much "Cal Bear '66" you found THE solution which functions at
    home!!!

    My vista64 sees my CDROM again

    Thank you, thank you, thank you!!! :-)))
    Stephane

    "Cal Bear '66" wrote:

    > Have you tried this:
    >
    > http://support.microsoft.com/kb/929461/en-us
    >
    >
    > --
    > I Bleed Blue and Gold
    > GO BEARS!
    >
    >
    > "Swiss" <Swiss@discussions.microsoft.com> wrote in message
    > news:01F8D3CF-99F6-4075-AC31-2535682C3F26@microsoft.com...
    > > Hello,
    > >
    > > After a "auto-update" my two DVD are not usable any more in my Vista
    > > Ultimate X64.
    > > Vista recognize my two DVD well. BUT a gives "error codes 39" and says to me
    > > that I have the last drivers.
    > >
    > > I can nothing any more make, I thought that it to étair ONLY the KB938979
    > > which posed the problem, but at the time of this last update (15 august 2007)
    > > I still lost my two DVD.
    > >
    > > Plextor DVDR PX-760A ATA Device
    > > Plextor DVD-ROM PX-130A ATA Device
    > >
    > > Helllllllllllllllp
    > >
    > > Sorry for my very bad english :-(
    > >
    > >

    >
    >


      My System SpecsSystem Spec

  5. #5


    Cal Bear '66 Guest

    Re: Plextor PX-760A and 130A Missing after auto-update in Vista x6

    You're very welcome.

    Seems like a very, very common problem.

    iTunes, Nero and Roxio seem to be the most common causes.

    Microsoft should have a simple reg file download to delete these entries.

    --
    I Bleed Blue and Gold
    GO BEARS!


    "Swiss" <Swiss@discussions.microsoft.com> wrote in message
    news:72D94913-832F-4860-88DD-5B73095E0047@microsoft.com...
    > Thank you very much "Cal Bear '66" you found THE solution which functions at
    > home!!!
    >
    > My vista64 sees my CDROM again
    >
    > Thank you, thank you, thank you!!! :-)))
    > Stephane
    >
    > "Cal Bear '66" wrote:
    >
    >> Have you tried this:
    >>
    >> http://support.microsoft.com/kb/929461/en-us
    >>
    >>
    >> --
    >> I Bleed Blue and Gold
    >> GO BEARS!
    >>
    >>
    >> "Swiss" <Swiss@discussions.microsoft.com> wrote in message
    >> news:01F8D3CF-99F6-4075-AC31-2535682C3F26@microsoft.com...
    >> > Hello,
    >> >
    >> > After a "auto-update" my two DVD are not usable any more in my Vista
    >> > Ultimate X64.
    >> > Vista recognize my two DVD well. BUT a gives "error codes 39" and says to
    >> > me
    >> > that I have the last drivers.
    >> >
    >> > I can nothing any more make, I thought that it to tair ONLY the KB938979
    >> > which posed the problem, but at the time of this last update (15 august
    >> > 2007)
    >> > I still lost my two DVD.
    >> >
    >> > Plextor DVDR PX-760A ATA Device
    >> > Plextor DVD-ROM PX-130A ATA Device
    >> >
    >> > Helllllllllllllllp
    >> >
    >> > Sorry for my very bad english :-(
    >> >
    >> >

    >>
    >>




      My System SpecsSystem Spec

  6. #6


    Scoop0901 Guest

    Re: Plextor PX-760A and 130A Missing after auto-update in Vista x64

    On Aug 16, 9:18 pm, Quilnux <Quil...@discussions.microsoft.com> wrote:
    > Hello,
    >
    > First of all, was the "auto-update" for thedrivesfirmware (from plextor's
    > web site) or anupdateforwindows? May help if you can post theupdate
    > number if it was aWindowsUpdate. You said that you had a PX-760A. Are you
    > getting this from the drive itself or from Device Manager? (I used to be part
    > of Plextor tech support and had customers think that Device Manager was
    > correct. this assumsion is incorrect). Best way to tell is if it in an
    > interal drive (and not attached to SATA) then it's an A. if it'sexternal
    > then it's a PX-760UF. Reason I ask is the technical steps will vary on this
    > information.
    >


    || Snipped ||

    > If the drive isexternal(PX-760UF) then first check that the self test
    > switch is off (away from the arrow). if it's not turn the device off before
    > switching the self test off. If that doesn't work. remove the device from
    > device manager. restart, if that doesn't work. try anotherUSBcable (the one
    > that came with it should be good). if that doesn't work try it from another
    > computer (just to be sure). if it works then you may want to reset yourUSB
    > controllers. Remove all devices from device manager under Universal serial
    > bus controllers. then restart the computer. check if the drive is working. if
    > still no go, run a self test using the same directions as above.



    Actually, I can attest to the fact that something "funky" happened in
    the updates released by MS from August 15 through August 17. I
    rebooted this morning, August 19, and upon reboot, several things were
    "updated" by MS.

    After the reboot, one of my several external USB drives, a Maxtor
    300gig drive, disappeared. To recover it, sadly, I had to use the
    "Disk Management" tool in Computer Maintenance (%SystemRoot%
    \system32\compmgmt.msc /s) -- and reformat it to make Vista recognize
    the drive again. In doing so, obviously, I lost everything on the
    drive. Fortunately, it is a redundant drive for backup storage, so
    all was not lost. It ticks me off, though, because that could have had
    critical backups of the hard drive, and whatever it is MS did in the
    update to make quite a few devices "disappear," as I am sure happened
    to at least several people -- all valid backups would have been lost.


      My System SpecsSystem Spec

  7. #7


    Scoop0901 Guest

    Re: Plextor PX-760A and 130A Missing after auto-update in Vista x6

    On Aug 18, 11:23 am, "Cal Bear '66" <x...@xxx.org> wrote:
    > You're very welcome.
    >
    > Seems like a very, very common problem.
    >
    > iTunes, Nero and Roxio seem to be the most common causes.
    >
    > Microsoft should have a simple reg file download to delete these entries.
    >
    > --
    > I Bleed Blue and Gold
    > GO BEARS!
    >
    > "Swiss" <Sw...@discussions.microsoft.com> wrote in message
    >
    > news:72D94913-832F-4860-88DD-5B73095E0047@microsoft.com...
    >
    >
    >
    > > Thank you very much "Cal Bear '66" you found THE solution which functions at
    > > home!!!

    >
    > > My vista64 sees my CDROM again

    >
    > > Thank you, thank you, thank you!!! :-)))
    > > Stephane

    >
    > > "Cal Bear '66" wrote:

    >
    > >> Have you tried this:

    >
    > >>http://support.microsoft.com/kb/929461/en-us

    >
    > >> --
    > >> I Bleed Blue and Gold
    > >> GO BEARS!

    >
    > >> "Swiss" <Sw...@discussions.microsoft.com> wrote in message
    > >>news:01F8D3CF-99F6-4075-AC31-2535682C3F26@microsoft.com...
    > >> > Hello,

    >
    > >> >Aftera "auto-update" my two DVD are not usable any more in my Vista
    > >> > Ultimate X64.
    > >> > Vista recognize my two DVD well. BUT a gives "error codes 39" and says to
    > >> > me
    > >> > that I have the last drivers.

    >
    > >> > I can nothing any more make, I thought that it to tair ONLY the KB938979
    > >> > which posed the problem, but at the time of this lastupdate(15 august
    > >> > 2007)
    > >> > I still lost my two DVD.

    >
    > >> > Plextor DVDR PX-760A ATA Device
    > >> > Plextor DVD-ROM PX-130A ATA Device

    >
    > >> > Helllllllllllllllp

    >
    > >> > Sorry for my very bad english :-(- Hide quoted text -

    >
    > - Show quoted text -




      My System SpecsSystem Spec


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