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08-27-2007
| #1 (permalink) |
| | Another problem with CD/DVD driver I too have a problem with my CD/DVD driver. Vista (Home Premium) will not recognise that the drive exists except in a bit that I cannot remember how to get to. I tried to install a photograph programme and when it installed I took the CD out and that was the last time the CD driver worked, I can hear it try to work but it doesn't. I tried to system restore, but this wouldn't work at all and it turns out that Norton conflicts with it, so I uninstalled Norton and tried again - this time there were no restore points whatsoever - so that didn't work. I have subsequently loaded a trusted antivirus programme. This Vista programme was a OEM(?) installed programme so it was pre-installed by Acer, so I cannot have any help from MS (its only 6 weeks old) Acer won't answer their phones, and I had to wait one week to get a response via their e support desk (I have the extended warranty), but they signposted me to an XP site, despite being told it was vista. I read the fixes that have already been posted, but they seem to be for systems that have been upgraded to Vista rather than newly installed, and I have to say it all seems gobbledegook to me, registry this and registry that! Is there a novice friendly solution to this problem? Can anyone give me an ABC guide that is in English rather that techo speak? With kind regards T |
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08-27-2007
| #2 (permalink) |
| | Re: Another problem with CD/DVD driver On Aug 27, 3:16 am, Complete Novice <CompleteNov...@xxxxxx> wrote: Quote: > I too have a problem with my CD/DVD driver. Vista (Home Premium) will not > recognise that the drive exists except in a bit that I cannot remember how to > get to. I tried to install a photograph programme and when it installed I > took the CD out and that was the last time the CD driver worked, I can hear > it try to work but it doesn't. I tried to system restore, but this > wouldn't work at all and it turns out that Norton conflicts with it, so I > uninstalled Norton and tried again - this time there were no restore points > whatsoever - so that didn't work. I have subsequently loaded a trusted > antivirus programme. This Vista programme was a OEM(?) installed programme > so it was pre-installed by Acer, so I cannot have any help from MS (its only > 6 weeks old) Acer won't answer their phones, and I had to wait one week to > get a response via their e support desk (I have the extended warranty), but > they signposted me to an XP site, despite being told it was vista. > > I read the fixes that have already been posted, but they seem to be for > systems that have been upgraded to Vista rather than newly installed, and I > have to say it all seems gobbledegook to me, registry this and registry that! > Is there a novice friendly solution to this problem? Can anyone give me > an ABC guide that is in English rather that techo speak? With kind > regards T |
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08-28-2007
| #3 (permalink) |
| | RE: Another problem with CD/DVD driver I have found the error message and it reads 'code 39 error' any non techno ideas? Tina "Complete Novice" wrote: Quote: > I too have a problem with my CD/DVD driver. Vista (Home Premium) will not > recognise that the drive exists except in a bit that I cannot remember how to > get to. I tried to install a photograph programme and when it installed I > took the CD out and that was the last time the CD driver worked, I can hear > it try to work but it doesn't. I tried to system restore, but this > wouldn't work at all and it turns out that Norton conflicts with it, so I > uninstalled Norton and tried again - this time there were no restore points > whatsoever - so that didn't work. I have subsequently loaded a trusted > antivirus programme. This Vista programme was a OEM(?) installed programme > so it was pre-installed by Acer, so I cannot have any help from MS (its only > 6 weeks old) Acer won't answer their phones, and I had to wait one week to > get a response via their e support desk (I have the extended warranty), but > they signposted me to an XP site, despite being told it was vista. > > I read the fixes that have already been posted, but they seem to be for > systems that have been upgraded to Vista rather than newly installed, and I > have to say it all seems gobbledegook to me, registry this and registry that! > Is there a novice friendly solution to this problem? Can anyone give me > an ABC guide that is in English rather that techo speak? With kind > regards T |
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08-31-2007
| #4 (permalink) |
| | Re: Another problem with CD/DVD driver |
| My System Specs |
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10-24-2007
| #5 (permalink) |
| | Re: Another problem with CD/DVD driver Last week my CD/DVD stopped working just as listed above. It was working great for 6 months and out of the blue it stopped playing. You can see the Drive letter and the Tile of the CD or DVD but nothing starts. I went out and bought a new DVD, installed and the samething happen. Replaced the cables, unistalled and installed the drives...all the things listed on the web site. Still having probelms. If anyone knows the fix please let me know. Thanks Charlie "Mac" wrote: Quote: |
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