Vista - USB Devices hang after certain period

08-30-2007

After working a certain period (30min-hour) my usb keyboard and external
harddisk will suddenly hang and stop functioning. Replugging them will not
make any difference, they will only start functioning again after a reboot.
The weird thing is: my usb mouse does continue to function.

The keyboard and harddisk worked perfectly on my old laptop and also still
do on a other computer I tried them on.
Both devices are selfpowered so I don't think the problem lies with draining
to much power from the usb-ports.

I'm running windows vista, keyboard is a Logitech Alto and the Hard Disk is
a Philips 160Gb

Helpdesks of Logitech and Dell had no idea what the problem was, so I hope
anybody here knows.

09-05-2007

Hi John,

I've tried both things you suggested (swapping ports and disconnecting
external drive). They both didn't help. Without the hard drive the ports
would still hang and swapping ports would not activate them again.
Reinstalling all my drivers has reduced the problem a bit, but it does still
happen sometimes. Currently it most of the time happens after my computer has
gone to sleep; the ports then work for a little while once the laptop is
awoken but then suddenly stop functioning again.

Knowing that you are from Dell: I've also run the diagnostic program in my
BIOS and it didn't report any error codes.

Thanks for the help.

"DellCA" wrote:

Quote:

>
> This is John at Dell headquarters.
>
> Just was wondering what was tried. Have you tried to swap the USB
> devices to different ports to see if the failure follow the devices or
> the ports? If not, I would recommend this, first by flipping the
> keyboard and mouse ports to see if the failure occurs on the mouse
> instead of the keyboard, etc. If the failure stays with the port and not
> the device, you may be looking at a problem with the USB controller.
>
> Another thing I would try is removing the external drive for a time to
> see if that resolves the issue. The drive *may* be causing the problem
> for some weird reason.
>
> If you need any help with this, let me know. I'll be monitoring this
> thread for a little while.
>
>
> --
> DellCA
>

09-05-2007

This solution has worked for some people with problematic USB devices:

Locate the file INFCACHE.1 in C:\Windows\inf

Right click on the INFCACHE.1 file, select Properties >Security > Edit, and give
your account full control.

Delete INFCACHE.1, or rename it to INFCACHE.1.BAK or temporarily move to your
desktop.

REBOOT

I Bleed Blue and Gold
GO BEARS!

"Owen" <Owen@xxxxxx> wrote in message
news:163195DC-AE32-4D5B-8878-018359F3787C@xxxxxx

Quote:

> Hi John,
>
> I've tried both things you suggested (swapping ports and disconnecting
> external drive). They both didn't help. Without the hard drive the ports
> would still hang and swapping ports would not activate them again.
> Reinstalling all my drivers has reduced the problem a bit, but it does still
> happen sometimes. Currently it most of the time happens after my computer has
> gone to sleep; the ports then work for a little while once the laptop is
> awoken but then suddenly stop functioning again.
>
> Knowing that you are from Dell: I've also run the diagnostic program in my
> BIOS and it didn't report any error codes.
>
> Thanks for the help.
>
>
> "DellCA" wrote:
>

Quote:

>>
>> This is John at Dell headquarters.
>>
>> Just was wondering what was tried. Have you tried to swap the USB
>> devices to different ports to see if the failure follow the devices or
>> the ports? If not, I would recommend this, first by flipping the
>> keyboard and mouse ports to see if the failure occurs on the mouse
>> instead of the keyboard, etc. If the failure stays with the port and not
>> the device, you may be looking at a problem with the USB controller.
>>
>> Another thing I would try is removing the external drive for a time to
>> see if that resolves the issue. The drive *may* be causing the problem
>> for some weird reason.
>>
>> If you need any help with this, let me know. I'll be monitoring this
>> thread for a little while.
>>
>>
>> --
>> DellCA
>>

09-05-2007

You might review the following KB article and see if any of the fixes apply
to you.

http://support.microsoft.com/default...en-us%3b936003

"Owen" <Owen@xxxxxx> wrote in message
news:163195DC-AE32-4D5B-8878-018359F3787C@xxxxxx

Quote:

> Hi John,
>
> I've tried both things you suggested (swapping ports and disconnecting
> external drive). They both didn't help. Without the hard drive the ports
> would still hang and swapping ports would not activate them again.
> Reinstalling all my drivers has reduced the problem a bit, but it does
> still
> happen sometimes. Currently it most of the time happens after my computer
> has
> gone to sleep; the ports then work for a little while once the laptop is
> awoken but then suddenly stop functioning again.
>
> Knowing that you are from Dell: I've also run the diagnostic program in my
> BIOS and it didn't report any error codes.
>
> Thanks for the help.
>
>
> "DellCA" wrote:
>

Quote:

>>
>> This is John at Dell headquarters.
>>
>> Just was wondering what was tried. Have you tried to swap the USB
>> devices to different ports to see if the failure follow the devices or
>> the ports? If not, I would recommend this, first by flipping the
>> keyboard and mouse ports to see if the failure occurs on the mouse
>> instead of the keyboard, etc. If the failure stays with the port and not
>> the device, you may be looking at a problem with the USB controller.
>>
>> Another thing I would try is removing the external drive for a time to
>> see if that resolves the issue. The drive *may* be causing the problem
>> for some weird reason.
>>
>> If you need any help with this, let me know. I'll be monitoring this
>> thread for a little while.
>>
>>
>> --
>> DellCA
>>

08-30-2007	#1 (permalink)
Owen n/a posts	USB Devices hang after certain period After working a certain period (30min-hour) my usb keyboard and external harddisk will suddenly hang and stop functioning. Replugging them will not make any difference, they will only start functioning again after a reboot. The weird thing is: my usb mouse does continue to function. The keyboard and harddisk worked perfectly on my old laptop and also still do on a other computer I tried them on. Both devices are selfpowered so I don't think the problem lies with draining to much power from the usb-ports. I'm running windows vista, keyboard is a Logitech Alto and the Hard Disk is a Philips 160Gb Helpdesks of Logitech and Dell had no idea what the problem was, so I hope anybody here knows.
My System Specs

09-05-2007	#2 (permalink)
Owen n/a posts	Re: USB Devices hang after certain period Hi John, I've tried both things you suggested (swapping ports and disconnecting external drive). They both didn't help. Without the hard drive the ports would still hang and swapping ports would not activate them again. Reinstalling all my drivers has reduced the problem a bit, but it does still happen sometimes. Currently it most of the time happens after my computer has gone to sleep; the ports then work for a little while once the laptop is awoken but then suddenly stop functioning again. Knowing that you are from Dell: I've also run the diagnostic program in my BIOS and it didn't report any error codes. Thanks for the help. "DellCA" wrote: Quote: > > This is John at Dell headquarters. > > Just was wondering what was tried. Have you tried to swap the USB > devices to different ports to see if the failure follow the devices or > the ports? If not, I would recommend this, first by flipping the > keyboard and mouse ports to see if the failure occurs on the mouse > instead of the keyboard, etc. If the failure stays with the port and not > the device, you may be looking at a problem with the USB controller. > > Another thing I would try is removing the external drive for a time to > see if that resolves the issue. The drive may be causing the problem > for some weird reason. > > If you need any help with this, let me know. I'll be monitoring this > thread for a little while. > > > -- > DellCA >
My System Specs

09-05-2007	#3 (permalink)
Cal Bear '66 n/a posts	Re: USB Devices hang after certain period This solution has worked for some people with problematic USB devices: Locate the file INFCACHE.1 in C:\Windows\inf Right click on the INFCACHE.1 file, select Properties >Security > Edit, and give your account full control. Delete INFCACHE.1, or rename it to INFCACHE.1.BAK or temporarily move to your desktop. REBOOT I Bleed Blue and Gold GO BEARS! "Owen" <Owen@xxxxxx> wrote in message news:163195DC-AE32-4D5B-8878-018359F3787C@xxxxxx Quote: > Hi John, > > I've tried both things you suggested (swapping ports and disconnecting > external drive). They both didn't help. Without the hard drive the ports > would still hang and swapping ports would not activate them again. > Reinstalling all my drivers has reduced the problem a bit, but it does still > happen sometimes. Currently it most of the time happens after my computer has > gone to sleep; the ports then work for a little while once the laptop is > awoken but then suddenly stop functioning again. > > Knowing that you are from Dell: I've also run the diagnostic program in my > BIOS and it didn't report any error codes. > > Thanks for the help. > > > "DellCA" wrote: > Quote: >> >> This is John at Dell headquarters. >> >> Just was wondering what was tried. Have you tried to swap the USB >> devices to different ports to see if the failure follow the devices or >> the ports? If not, I would recommend this, first by flipping the >> keyboard and mouse ports to see if the failure occurs on the mouse >> instead of the keyboard, etc. If the failure stays with the port and not >> the device, you may be looking at a problem with the USB controller. >> >> Another thing I would try is removing the external drive for a time to >> see if that resolves the issue. The drive may be causing the problem >> for some weird reason. >> >> If you need any help with this, let me know. I'll be monitoring this >> thread for a little while. >> >> >> -- >> DellCA >>
My System Specs

09-05-2007	#4 (permalink)
JW n/a posts	Re: USB Devices hang after certain period You might review the following KB article and see if any of the fixes apply to you. http://support.microsoft.com/default...en-us%3b936003 "Owen" <Owen@xxxxxx> wrote in message news:163195DC-AE32-4D5B-8878-018359F3787C@xxxxxx Quote: > Hi John, > > I've tried both things you suggested (swapping ports and disconnecting > external drive). They both didn't help. Without the hard drive the ports > would still hang and swapping ports would not activate them again. > Reinstalling all my drivers has reduced the problem a bit, but it does > still > happen sometimes. Currently it most of the time happens after my computer > has > gone to sleep; the ports then work for a little while once the laptop is > awoken but then suddenly stop functioning again. > > Knowing that you are from Dell: I've also run the diagnostic program in my > BIOS and it didn't report any error codes. > > Thanks for the help. > > > "DellCA" wrote: > Quote: >> >> This is John at Dell headquarters. >> >> Just was wondering what was tried. Have you tried to swap the USB >> devices to different ports to see if the failure follow the devices or >> the ports? If not, I would recommend this, first by flipping the >> keyboard and mouse ports to see if the failure occurs on the mouse >> instead of the keyboard, etc. If the failure stays with the port and not >> the device, you may be looking at a problem with the USB controller. >> >> Another thing I would try is removing the external drive for a time to >> see if that resolves the issue. The drive may be causing the problem >> for some weird reason. >> >> If you need any help with this, let me know. I'll be monitoring this >> thread for a little while. >> >> >> -- >> DellCA >>
My System Specs

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