Windows Vista Forums

Laptop with attached Monitor does not work properly

  1. #1


    Drokare Guest

    Laptop with attached Monitor does not work properly

    I have a Dell 9300 with an attached Acer AL2251W 22" Wide Screen Monitor,
    with Vista Ultimate.

    When I first installed it I could see the complete window, then over a week
    ago I lost about 2 inches from the right side of the monitor.

    I then downloaded the Vista Drivers for the Monitor that I downloaded from
    the Acer Website. This did not resolve the issue.

    Now what is wierd, is I created another profile on my machine, this new user
    was to troubleshoot another issue I am having. Well when I first logged into
    the new user, the Monitor displayed correctly, no unusable black bar on the
    right side. But when it asked me how to handle the monitor (display the same
    desktop or extend) I chose extend and I gained the missing space again. I
    tried creating another user and this time selected keep the same view and
    same thing. I created another user and tried canceling the selection and
    again I gained the black bar.

    Now if I lower the resolution it works fine, but it is setup and is optimal
    for 1680 x 1050.

    Any Ideas? I can not find anything on the web about this, and it is strange
    that when I first login into a new user it works correctly until the display
    properties come up???

    Thanks for you time.

      My System SpecsSystem Spec

  2. #2


    sebbelcher Guest

    RE: Laptop with attached Monitor does not work properly

    It sounds to me that when you are selecting 'Extend' or 'Clone' Windows is
    applying the same desktop resolution to both monitors, hence the incorrect
    size on the external screen. As I do not have two monitors connected at the
    moment, this is coming from memory, and will also depend on your graphics
    driver software, but here goes...

    Windows does allow independent configuration of resolutions on monitors,
    though sometimes it can be hard to work out which screen you are changing.
    As your laptop screen looks ok, I will assume the incorrect resolution is
    being applied to the external screen. On the display options (right click
    desktop->Personalize->Display Settings) you will have a panel that will show
    graphical representations of the two monitors, your laptop screen will most
    likely be number 1 and the monitor number 2. Though it is not obvious, the
    options below (resolution etc) apply the the screen that is currently
    selected above, so first click on the number 2 screen, then select the
    correct native resolution from the options below, click apply and this
    *should* solve your problem.

    If not then I would guess the third-party control panel provided my your
    graphics card manufacturer is overriding these settings, you'll have to give
    me more info if this is the case.

    Seb.


    "Drokare" wrote:

    > I have a Dell 9300 with an attached Acer AL2251W 22" Wide Screen Monitor,
    > with Vista Ultimate.
    >
    > When I first installed it I could see the complete window, then over a week
    > ago I lost about 2 inches from the right side of the monitor.
    >
    > I then downloaded the Vista Drivers for the Monitor that I downloaded from
    > the Acer Website. This did not resolve the issue.
    >
    > Now what is wierd, is I created another profile on my machine, this new user
    > was to troubleshoot another issue I am having. Well when I first logged into
    > the new user, the Monitor displayed correctly, no unusable black bar on the
    > right side. But when it asked me how to handle the monitor (display the same
    > desktop or extend) I chose extend and I gained the missing space again. I
    > tried creating another user and this time selected keep the same view and
    > same thing. I created another user and tried canceling the selection and
    > again I gained the black bar.
    >
    > Now if I lower the resolution it works fine, but it is setup and is optimal
    > for 1680 x 1050.
    >
    > Any Ideas? I can not find anything on the web about this, and it is strange
    > that when I first login into a new user it works correctly until the display
    > properties come up???
    >
    > Thanks for you time.

      My System SpecsSystem Spec

  3. #3


    Drokare Guest

    RE: Laptop with attached Monitor does not work properly

    Seb... Thank you for replying.

    I have checked the Dispaly settings and it both "monitors" are set
    correctly. As I said earlier, if I lower the resolution on the 22" from the
    factory suggested then it works fine, so if I lower it to 1440x900 it looks
    works, but the monitor is made for 1680x1050 and anything lower just does not
    look as good.

    I am running the latest drivers from the Manufacturer for my Video Card, and
    when I had my 19" Wide Screen it worked great, and I have seen the it display
    correctly at 1680x1050 before. And it displays correctly when I create a new
    user/profile until Windows Mobility Center pops up to ask we how to handle
    the other monitor. I feel it WMC that is somehow causing the issue, is there
    a way to turn WMC off?

    -Drokare

    "sebbelcher" wrote:

    > It sounds to me that when you are selecting 'Extend' or 'Clone' Windows is
    > applying the same desktop resolution to both monitors, hence the incorrect
    > size on the external screen. As I do not have two monitors connected at the
    > moment, this is coming from memory, and will also depend on your graphics
    > driver software, but here goes...
    >
    > Windows does allow independent configuration of resolutions on monitors,
    > though sometimes it can be hard to work out which screen you are changing.
    > As your laptop screen looks ok, I will assume the incorrect resolution is
    > being applied to the external screen. On the display options (right click
    > desktop->Personalize->Display Settings) you will have a panel that will show
    > graphical representations of the two monitors, your laptop screen will most
    > likely be number 1 and the monitor number 2. Though it is not obvious, the
    > options below (resolution etc) apply the the screen that is currently
    > selected above, so first click on the number 2 screen, then select the
    > correct native resolution from the options below, click apply and this
    > *should* solve your problem.
    >
    > If not then I would guess the third-party control panel provided my your
    > graphics card manufacturer is overriding these settings, you'll have to give
    > me more info if this is the case.
    >
    > Seb.
    >
    >
    > "Drokare" wrote:
    >

    > > I have a Dell 9300 with an attached Acer AL2251W 22" Wide Screen Monitor,
    > > with Vista Ultimate.
    > >
    > > When I first installed it I could see the complete window, then over a week
    > > ago I lost about 2 inches from the right side of the monitor.
    > >
    > > I then downloaded the Vista Drivers for the Monitor that I downloaded from
    > > the Acer Website. This did not resolve the issue.
    > >
    > > Now what is wierd, is I created another profile on my machine, this new user
    > > was to troubleshoot another issue I am having. Well when I first logged into
    > > the new user, the Monitor displayed correctly, no unusable black bar on the
    > > right side. But when it asked me how to handle the monitor (display the same
    > > desktop or extend) I chose extend and I gained the missing space again. I
    > > tried creating another user and this time selected keep the same view and
    > > same thing. I created another user and tried canceling the selection and
    > > again I gained the black bar.
    > >
    > > Now if I lower the resolution it works fine, but it is setup and is optimal
    > > for 1680 x 1050.
    > >
    > > Any Ideas? I can not find anything on the web about this, and it is strange
    > > that when I first login into a new user it works correctly until the display
    > > properties come up???
    > >
    > > Thanks for you time.

      My System SpecsSystem Spec

  4. #4


    Spirit Guest

    Re: Laptop with attached Monitor does not work properly

    Make sure you have ALL the utilities for the monitor installed. Also
    some monitors only work at certain resolutions when the Frequency is
    set to specific a certain range. Does the monitor work at all resolutions
    when hooked up as Analog and/or DVI?

    "Drokare" <Drokare@xxxxxx> wrote in message
    news:637313C4-AE0D-46F7-877B-30FF48367479@xxxxxx

    > Seb... Thank you for replying.
    >
    > I have checked the Dispaly settings and it both "monitors" are set
    > correctly. As I said earlier, if I lower the resolution on the 22" from
    > the
    > factory suggested then it works fine, so if I lower it to 1440x900 it
    > looks
    > works, but the monitor is made for 1680x1050 and anything lower just does
    > not
    > look as good.
    >
    > I am running the latest drivers from the Manufacturer for my Video Card,
    > and
    > when I had my 19" Wide Screen it worked great, and I have seen the it
    > display
    > correctly at 1680x1050 before. And it displays correctly when I create a
    > new
    > user/profile until Windows Mobility Center pops up to ask we how to handle
    > the other monitor. I feel it WMC that is somehow causing the issue, is
    > there
    > a way to turn WMC off?
    >
    > -Drokare
    >
    > "sebbelcher" wrote:
    >

    >> It sounds to me that when you are selecting 'Extend' or 'Clone' Windows
    >> is
    >> applying the same desktop resolution to both monitors, hence the
    >> incorrect
    >> size on the external screen. As I do not have two monitors connected at
    >> the
    >> moment, this is coming from memory, and will also depend on your graphics
    >> driver software, but here goes...
    >>
    >> Windows does allow independent configuration of resolutions on monitors,
    >> though sometimes it can be hard to work out which screen you are
    >> changing.
    >> As your laptop screen looks ok, I will assume the incorrect resolution is
    >> being applied to the external screen. On the display options (right
    >> click
    >> desktop->Personalize->Display Settings) you will have a panel that will
    >> show
    >> graphical representations of the two monitors, your laptop screen will
    >> most
    >> likely be number 1 and the monitor number 2. Though it is not obvious,
    >> the
    >> options below (resolution etc) apply the the screen that is currently
    >> selected above, so first click on the number 2 screen, then select the
    >> correct native resolution from the options below, click apply and this
    >> *should* solve your problem.
    >>
    >> If not then I would guess the third-party control panel provided my your
    >> graphics card manufacturer is overriding these settings, you'll have to
    >> give
    >> me more info if this is the case.
    >>
    >> Seb.
    >>
    >>
    >> "Drokare" wrote:
    >>

    >> > I have a Dell 9300 with an attached Acer AL2251W 22" Wide Screen
    >> > Monitor,
    >> > with Vista Ultimate.
    >> >
    >> > When I first installed it I could see the complete window, then over a
    >> > week
    >> > ago I lost about 2 inches from the right side of the monitor.
    >> >
    >> > I then downloaded the Vista Drivers for the Monitor that I downloaded
    >> > from
    >> > the Acer Website. This did not resolve the issue.
    >> >
    >> > Now what is wierd, is I created another profile on my machine, this new
    >> > user
    >> > was to troubleshoot another issue I am having. Well when I first
    >> > logged into
    >> > the new user, the Monitor displayed correctly, no unusable black bar on
    >> > the
    >> > right side. But when it asked me how to handle the monitor (display
    >> > the same
    >> > desktop or extend) I chose extend and I gained the missing space again.
    >> > I
    >> > tried creating another user and this time selected keep the same view
    >> > and
    >> > same thing. I created another user and tried canceling the selection
    >> > and
    >> > again I gained the black bar.
    >> >
    >> > Now if I lower the resolution it works fine, but it is setup and is
    >> > optimal
    >> > for 1680 x 1050.
    >> >
    >> > Any Ideas? I can not find anything on the web about this, and it is
    >> > strange
    >> > that when I first login into a new user it works correctly until the
    >> > display
    >> > properties come up???
    >> >
    >> > Thanks for you time.


      My System SpecsSystem Spec


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