Vista - USB Device not recognised

09-20-2007

Dear Cal Bear '66 and RC White,

Thanks for your help.

Cal Bear:

When I go into Control Panel (Classic View)>Printers there is no printer to
highlight and delete. All I have installed is the Microsoft XPS Document
Writer. As you see from my previous messages, I had already been to the Canon
site and via http://software.canon-europe.com/products/0010324.asp downloaded
m6c05mux.exe (there may be some capitals in the real file name.... I cannot
read my notes here!!), the English driver for the Pixma 530 on a Vista 32-bit
system. Although I had followed all the onscreen instructions it still did
not work.

This was the position I was in at the end of the last message I sent.

Basically, I was left with:

A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories:

Driver with 3 sub-sub-directories

FAX2KXP
PRN2KXP
SCN86

DrvSetup

Readme (which, incidentaly says sod-all!!!!)

A second directory in C:Program Files containing an uninstall programme and
a further copy of the pathetically useless Canon readme file.

I had tried various redownloads and reinstalls running the setup files in
DrvSetup, all of which, when I plugged in the printer and turned it on, gave
me:

"USB Device Not Recognised - One of the USB devices attached to this
computer has malfunctioned, and windows does not recognise it. For assistance
insolving this problem, click this message"

Clicking the message gives:

"USB Root Hub
.....
..... etc
Uknown Device"

and the so called assistance:

"Try reconnecting the device. If windows still does not recognise it replace
the device" (It wasn't actually "replace" but I cans read my notes here).

Thanks Bill, that's just great - so I'll throw away my new expensive
printer, shall I??? Your "assistance" is as usefull as Canon's Readme!!!

RC:

Please note that, apart from telling me the best driver is installed for my
unknown device (See later) this is the ONLY, I repeat ONLY error messages or
codes I have recieved in this entire episode. It isn't that I was being lazy
or lackadaisical in any way and couldn't be bothered to repeat them
verbatim, there just WEREN'T ANY OTHERS!

OK Guys, after your last messages and following your advice, I disconnected
the MP 530. I then went into the Uninstall programme and ran it. This ran OK
and I followed this up by deleting all Canon directories on my PC, went back
to the website and redownloaded m6co5mux.exe. When you run this it unzips
files to my desktop in a newly created directory "Canon" (See above) but
doesnt tell you anything else... so the PC just sits there doing nowt.

At this point I then turned of the PC, unplugged it from the mains, went and
made a cup of tea, plugged it back in, rebooted (repeated 3 times).

When all had settled down I plugged in the MP 530 and turned it on....

"USB Device Not Recognised - ....etc" (I'm not typing that lot back in
again)...

Repeated.....

"USB Device Not Recognised - ....etc".

Then I went into the DrvSetup directory and ran the Setup file:

This then ran, adding the "Uninstall" files to the C:/Program Files
directory. After a few screens when it told me it was installing (No error
messages or codes note!) it then told me to plug in the printer, turn it on.

When I clicked OK, it told me it was going to reboot to install the new
software and this it did.

When it had rebooted, I did as I was bidden (eg plugged in the printer and
turned it on) and .................

"USB Device Not Recognised - ....etc"

If I go into the Control Panel>Hardware and Sound/Printer, I still only have
the Microsoft XPS Document Writer installed.

If I try to add a printer, it tells me that this is only for non-USB Drivers
and USB devices should be automatically detected by windows. HA HA!!

Going into device manager and clicking on "Unknown Device" if I try to
update the driver with it looking for itself it tells me that the best driver
is already installed (See earlier). If I go to "Browse" a driver, it is
already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders) eg
where the damn driver has installed itself.

You see what I mean... I dont have any other error messages or codes.

Where to now??

PS You are probably as appalled as I am, RC, at the ignorance of the MS
programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I am a
product of a classical education which is why I have these problems with my
PC. To what is more usefull in this day and age is a matter of conjecture.

--
The Earl, Dubai, UAE

"Cal Bear '66" wrote:

Quote:

> Canon has both x86 and x64 drivers for his printer:
>
> http://software.canon-europe.com/products/0010324.asp
>
> To make sure that ALL drivers for the printer are uninstalled go to Control
> Panel (Classic view) > Printers > highlight the printer and press the Delete
> this printer icon in the tool bar, AND THEN: Menu (ALT key if not visible) >
> File > "Run as Administrator" > Server properties... > Drivers tab,
> highlight the printer and press the Remove button, Apply. OK. Close Printers
> window. REBOOT.
>
> After removing all instances of drivers (Control Panel > Printers) and
> applications (Control Panel > Programs and Features) for the printer and
> rebooting, do NOT, repeat do NOT, connect the USB cable to the computer until
> the downloaded driver install tells you to do so.
>
>
> I Bleed Blue and Gold
> GO BEARS!
>
>
> "R. C. White" <rc@xxxxxx> wrote in message
> news:01ADF37F-A8A9-414B-BBB5-27A1420F4CEA@xxxxxx

Quote:

> > Hi, Earl.
> >
> > Sorry for the confusion.
> >

Quote:

> >>> >> PC also?? It is an HP a6130.me (Whatever that means).

> >
> > By Googling for "HP a6130.me" from your original post, I got 48 hits,
> > including this one:
> > http://h10010.www1.hp.com/wwpc/me/en...-80230710.html
> >
> > Among other facts about your computer there is this:
> > Processor type
> > a6130.me / a6120.me: Intel ViivT processor technology
> > . Intel CoreT2 Duo processor E4400
> > a6140.me: Intel ViivT processor technology
> > . Intel CoreT2 Duo processor E6550
> >
> > So "Whatever that means" tells us that it is an HP computer, model a6130me,
> > and the HP website says it has a Viiv Core2Duo processor, which, like almost
> > all computers available today, is a 64-bit CPU. (While they pronounce it
> > funny, it looks to me like "Viiv" is just Roman numerals for 64: VI = 6; IV =
> > 4; so VI IV = 6 4.)
> >
> > So you do have 64-bit hardware. It is capable of running both 64-bit and
> > 32-bit operating systems. The choice is yours - or whoever installs Windows
> > on your computer.
> >
> > If you install the 64-bit version of Windows - either WinXP x64 or Vista x64 -
> > then you can run both 32-bit and 64-bit software, such as Office or Quicken -
> > or your favorite games. So far, there are very few 64-bit applications
> > available, but 64-bit Windows will run the multitude of 32-bit software
> > without a hiccup.
> >
> > If you install the 32-bit version of Windows - either WinXP Pro or Vista x86 -
> > then you can run all the 32-bit software you can find.
> >
> > Do you have a "32-bit system"? Depends on how you define "system". You have
> > installed the 32-bit version of Vista, as the System Properties window tells
> > you, so I would say that you are running a 32-bit system on 64-bit hardware.
> > Since printer drivers translate between the printer hardware and the operating
> > system, you need the 32-bit drivers for your printer. (When/if you install
> > Vista x64, you'll need the 64-bit drivers.)
> >
> >
> > Why won't your printer work? As I said, I've never had a Canon, so I can't
> > say for sure. But, I suggest that you unplug the printer completely. Then
> > reboot Vista x86 at least a couple of times to let it "clear its head" and
> > forget that it ever saw a printer. Then plug the printer in again (both power
> > and USB cables, of course, and to an onboard USB port, not to a hub). Reboot
> > Vista x86 and watch the screen closely as Vista detects the "new" hardware and
> > installs drivers for it. The drivers MIGHT have come with Vista; if not,
> > Vista will probably try to find it on the Internet, so be sure you are online
> > at the time.
> >
> > If it is still not working after that, please post back and tell us just what
> > you did (Just "I tried it" is NOT enough!) and what results you saw ("Didn't
> > work" doesn't give us any clues to work with.), including any error messages
> > VERBATIM. I probably won't be able to help any more, but someone here should
> > have some ideas.
> >
> > RC
> > --
> > R. C. White, CPA
> > San Marcos, TX
> > rc@xxxxxx
> > Microsoft Windows MVP
> > (Running Windows Live Mail beta in Vista Ultimate x64)
> >
> > "The Earl" <TheEarl@xxxxxx> wrote in message
> > news:2C04D094-ED76-4B4C-9916-09AEDE27FAA8@xxxxxx

Quote:

> >> Well, er.....thanks, guys........now I am totally confused.
> >>
> >> What do I do to find out what bits of what I have????
> >>
> >> Please tell me in simpleton language what you need to know and how I can
> >> find it out and tell you what you need to help me to sort out the problem of
> >> why my printer don't work.
> >>
> >> And please remember... it's ME that's the simpleton. I wish I had been born
> >> in the steam age.
> >>
> >> --
> >> The Earl, Dubai, UAE
> >>
> >>
> >> "Cal Bear '66" wrote:
> >>
> >>> In Device Manager > Computer: "ACPI x86 based PC"
> >>>
> >>> In this case the x86 merely means that your PC processor is based on the
> >>> XXX86
> >>> (CISC -- complex instruction set computing) architecture as apposed to the
> >>> old
> >>> Motorola processor or the RISC -- reduced instruction set computing (IBM
> >>> Power
> >>> PC, Sun, etc) processors.
> >>>
> >>> It does not mean that the processor is incapable of handling x64
> >>> instructions or
> >>> that the operating system in use is 32-bit (x86).
> >>>
> >>>
> >>> I Bleed Blue and Gold
> >>> GO BEARS!
> >>>
> >>>
> >>> "R. C. White" <rc@xxxxxx> wrote in message
> >>> news:61B36DFB-E288-4013-9D4E-138712B1BA74@xxxxxx
> >>> > Hi, Earl.
> >>> >
> >>> >> it says "ACPI x86 based PC". Does that mean I have a 32-bit
> >>> >
> >>> > Yep. In Microsoft-speak, x86 means 32-bit.
> >>> >
> >>> > The first IBM PC used an Intel 8088 CPU, which was an 8086 with an 8-bit
> >>> > bus,
> >>> > rather than a 16-bit. (I'm an accountant, not a techie, so this might not
> >>> > be
> >>> > technically correct, but it's close enough for today.) Then the Tandy
> >>> > 2000
> >>> > and one or two other computers used an 80186 in the mid-1980s. This was
> >>> > followed by the 80286, the 386 (Intel dropped the 80 along about here),
> >>> > the
> >>> > 486 and the - no, not 586 - the Pentium. The whole family of CPUs came to
> >>> > be
> >>> > referred to as x86, and that's what MSFT adopted a couple of years ago to
> >>> > differentiate the 32-bit WinXP and Vista from the 64-bit.
> >>> >
> >>> > In a 64-bit WinXP or Vista installation, 32-bit applications (which are
> >>> > still
> >>> > almost all apps on the market) are installed into the new-and-only-in-x64
> >>> > folder "C:\Program Files (x86)", while new 64-bit apps (when there are
> >>> > any) go
> >>> > into the familiar "C:\Program Files". I don't know why they didn't just
> >>> > keep
> >>> > the old name for 32-bit and use (x64) for 64-bit. When we dual-boot both
> >>> > 32-bit and 64-bit operating systems, this creates a LOT of confusion!
> >>> >
> >>> > But none of that concerns you for now - except that x86 = 32-bit.
> >>> >
> >>> > RC
> >>> >
> >>> > "The Earl" <TheEarl@xxxxxx> wrote in message
> >>> > news:B3223048-0676-45CE-80F5-9C8B53883A55@xxxxxx
> >>> >> Following your instructions, it says 32-bit operating system.
> >>> >>
> >>> >> How do I find out if my hardware is 32-bit or 64-bit?? Under "Device
> >>> >> Manager"/Computer it says "ACPI x86 based PC". Does that mean I have a
> >>> >> 32-bit
> >>> >> PC also?? It is an HP a6130.me (Whatever that means).
> >>> >> --
> >>> >> The Earl, Dubai, UAE
> >>> >>
> >>> >>
> >>> >> "The Earl" wrote:
> >>> >>
> >>> >>> I have a Canon Pixma 530 Multifunctional Printer/Scanner/FAX which I am
> >>> >>> trying to connect to my new HP computer with Vista (I think it is 32
> >>> >>> bit, if
> >>> >>> that is what "32x" means) - it dont work, a total of 1,200 worth of kit
> >>> >>> that
> >>> >>> is TOTALLY USELESS!!!!!!! (I have been messing around with this for a
> >>> >>> week
> >>> >>> now which is why I am a tad irritable and about to chuck the lot out the
> >>> >>> window).
> >>> >>>
> >>> >>> There is nothing wrong with the printer - it works fine on my laptop
> >>> >>> with
> >>> >>> Windows XP and other devices (camera, external drive) work fine on the
> >>> >>> USBs,
> >>> >>> I have already recieved a first response from the Canon Helpdesk and,
> >>> >>> following their advice, downloaded, unzipped and installed the
> >>> >>> "appropriate"
> >>> >>> driver... my PC even tells me that it has installed it correctly -
> >>> >>> super!!!!
> >>> >>>
> >>> >>> Until I connect the MP530, only to recieve the "USB Device not
> >>> >>> recognised"
> >>> >>> message. I have tried every bit of advice I have been able to glean from
> >>> >>> googling the problem to death and scouring this forum - still no good. I
> >>> >>> have
> >>> >>> deleted INFCACHE.1, reinstalled it, unplugged the PC, plugged it back
> >>> >>> in,
> >>> >>> rebooted with the printer plug in, rebooted with the printer plug out,
> >>> >>> tried
> >>> >>> to manually point the "unknown device" to any drive anyywhere that the
> >>> >>> drivers may have been secreted to and many, many other totally fruitless
> >>> >>> exercises.
> >>> >>>
> >>> >>> I am rapidly coming to the conclusion that this is either something
> >>> >>> totally
> >>> >>> dumb that I have done (quite possible) or a major problem with Vista
> >>> >>> that
> >>> >>> urgently needs sorting (Are you reading this Bill???), and this is
> >>> >>> reinforced
> >>> >>> by the sheer volume of similar pleas for help you can find on forums all
> >>> >>> over
> >>> >>> the internet.
> >>> >>>
> >>> >>> I need a response to this quickly, I have too much work piling up and
> >>> >>> need
> >>> >>> to use the new machine urgently. This is starting to affect my bottom
> >>> >>> line
> >>> >>>
> >>> >>> PLEASE SOMEBODY TELL ME WHAT TO DO !!!!!!!!!!!!!!
> >>> >>> --
> >>> >>> The Earl, Dubai, UAE

> >

>
>

09-20-2007

On thing I forgot:

How can \i tell what is an "onboard" USB port and which is a "hub". They all
look the same to me and I think they are all hubs.

I have tried most of the other ports anyway.
--
The Earl, Dubai, UAE

"The Earl" wrote:

Quote:

> Dear Cal Bear '66 and RC White,
>
> Thanks for your help.
>
> Cal Bear:
>
> When I go into Control Panel (Classic View)>Printers there is no printer to
> highlight and delete. All I have installed is the Microsoft XPS Document
> Writer. As you see from my previous messages, I had already been to the Canon
> site and via http://software.canon-europe.com/products/0010324.asp downloaded
> m6c05mux.exe (there may be some capitals in the real file name.... I cannot
> read my notes here!!), the English driver for the Pixma 530 on a Vista 32-bit
> system. Although I had followed all the onscreen instructions it still did
> not work.
>
> This was the position I was in at the end of the last message I sent.
>
> Basically, I was left with:
>
> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories:
>
> Driver with 3 sub-sub-directories
>
> FAX2KXP
> PRN2KXP
> SCN86
>
> DrvSetup
>
> Readme (which, incidentaly says sod-all!!!!)
>
> A second directory in C:Program Files containing an uninstall programme and
> a further copy of the pathetically useless Canon readme file.
>
> I had tried various redownloads and reinstalls running the setup files in
> DrvSetup, all of which, when I plugged in the printer and turned it on, gave
> me:
>
> "USB Device Not Recognised - One of the USB devices attached to this
> computer has malfunctioned, and windows does not recognise it. For assistance
> insolving this problem, click this message"
>
> Clicking the message gives:
>
> "USB Root Hub
> .....
> ..... etc
> Uknown Device"
>
> and the so called assistance:
>
> "Try reconnecting the device. If windows still does not recognise it replace
> the device" (It wasn't actually "replace" but I cans read my notes here).
>
> Thanks Bill, that's just great - so I'll throw away my new expensive
> printer, shall I??? Your "assistance" is as usefull as Canon's Readme!!!
>
> RC:
>
> Please note that, apart from telling me the best driver is installed for my
> unknown device (See later) this is the ONLY, I repeat ONLY error messages or
> codes I have recieved in this entire episode. It isn't that I was being lazy
> or lackadaisical in any way and couldn't be bothered to repeat them
> verbatim, there just WEREN'T ANY OTHERS!
>
> OK Guys, after your last messages and following your advice, I disconnected
> the MP 530. I then went into the Uninstall programme and ran it. This ran OK
> and I followed this up by deleting all Canon directories on my PC, went back
> to the website and redownloaded m6co5mux.exe. When you run this it unzips
> files to my desktop in a newly created directory "Canon" (See above) but
> doesnt tell you anything else... so the PC just sits there doing nowt.
>
> At this point I then turned of the PC, unplugged it from the mains, went and
> made a cup of tea, plugged it back in, rebooted (repeated 3 times).
>
> When all had settled down I plugged in the MP 530 and turned it on....
>
> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in
> again)...
>
> Repeated.....
>
> "USB Device Not Recognised - ....etc".
>
> Then I went into the DrvSetup directory and ran the Setup file:
>
> This then ran, adding the "Uninstall" files to the C:/Program Files
> directory. After a few screens when it told me it was installing (No error
> messages or codes note!) it then told me to plug in the printer, turn it on.
>
> When I clicked OK, it told me it was going to reboot to install the new
> software and this it did.
>
> When it had rebooted, I did as I was bidden (eg plugged in the printer and
> turned it on) and .................
>
> "USB Device Not Recognised - ....etc"
>
> If I go into the Control Panel>Hardware and Sound/Printer, I still only have
> the Microsoft XPS Document Writer installed.
>
> If I try to add a printer, it tells me that this is only for non-USB Drivers
> and USB devices should be automatically detected by windows. HA HA!!
>
> Going into device manager and clicking on "Unknown Device" if I try to
> update the driver with it looking for itself it tells me that the best driver
> is already installed (See earlier). If I go to "Browse" a driver, it is
> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders) eg
> where the damn driver has installed itself.
>
> You see what I mean... I dont have any other error messages or codes.
>
> Where to now??
>
> PS You are probably as appalled as I am, RC, at the ignorance of the MS
> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I am a
> product of a classical education which is why I have these problems with my
> PC. To what is more usefull in this day and age is a matter of conjecture.
>
> --
> The Earl, Dubai, UAE
>
>
> "Cal Bear '66" wrote:
>

Quote:

> > Canon has both x86 and x64 drivers for his printer:
> >
> > http://software.canon-europe.com/products/0010324.asp
> >
> > To make sure that ALL drivers for the printer are uninstalled go to Control
> > Panel (Classic view) > Printers > highlight the printer and press the Delete
> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not visible) >
> > File > "Run as Administrator" > Server properties... > Drivers tab,
> > highlight the printer and press the Remove button, Apply. OK. Close Printers
> > window. REBOOT.
> >
> > After removing all instances of drivers (Control Panel > Printers) and
> > applications (Control Panel > Programs and Features) for the printer and
> > rebooting, do NOT, repeat do NOT, connect the USB cable to the computer until
> > the downloaded driver install tells you to do so.
> >
> >
> > I Bleed Blue and Gold
> > GO BEARS!
> >
> >
> > "R. C. White" <rc@xxxxxx> wrote in message
> > news:01ADF37F-A8A9-414B-BBB5-27A1420F4CEA@xxxxxx

Quote:

> > > Hi, Earl.
> > >
> > > Sorry for the confusion.
> > >
> > >>> >> PC also?? It is an HP a6130.me (Whatever that means).
> > >
> > > By Googling for "HP a6130.me" from your original post, I got 48 hits,
> > > including this one:
> > > http://h10010.www1.hp.com/wwpc/me/en...-80230710.html
> > >
> > > Among other facts about your computer there is this:
> > > Processor type
> > > a6130.me / a6120.me: Intel ViivT processor technology
> > > . Intel CoreT2 Duo processor E4400
> > > a6140.me: Intel ViivT processor technology
> > > . Intel CoreT2 Duo processor E6550
> > >
> > > So "Whatever that means" tells us that it is an HP computer, model a6130me,
> > > and the HP website says it has a Viiv Core2Duo processor, which, like almost
> > > all computers available today, is a 64-bit CPU. (While they pronounce it
> > > funny, it looks to me like "Viiv" is just Roman numerals for 64: VI = 6; IV =
> > > 4; so VI IV = 6 4.)
> > >
> > > So you do have 64-bit hardware. It is capable of running both 64-bit and
> > > 32-bit operating systems. The choice is yours - or whoever installs Windows
> > > on your computer.
> > >
> > > If you install the 64-bit version of Windows - either WinXP x64 or Vista x64 -
> > > then you can run both 32-bit and 64-bit software, such as Office or Quicken -
> > > or your favorite games. So far, there are very few 64-bit applications
> > > available, but 64-bit Windows will run the multitude of 32-bit software
> > > without a hiccup.
> > >
> > > If you install the 32-bit version of Windows - either WinXP Pro or Vista x86 -
> > > then you can run all the 32-bit software you can find.
> > >
> > > Do you have a "32-bit system"? Depends on how you define "system". You have
> > > installed the 32-bit version of Vista, as the System Properties window tells
> > > you, so I would say that you are running a 32-bit system on 64-bit hardware.
> > > Since printer drivers translate between the printer hardware and the operating
> > > system, you need the 32-bit drivers for your printer. (When/if you install
> > > Vista x64, you'll need the 64-bit drivers.)
> > >
> > >
> > > Why won't your printer work? As I said, I've never had a Canon, so I can't
> > > say for sure. But, I suggest that you unplug the printer completely. Then
> > > reboot Vista x86 at least a couple of times to let it "clear its head" and
> > > forget that it ever saw a printer. Then plug the printer in again (both power
> > > and USB cables, of course, and to an onboard USB port, not to a hub). Reboot
> > > Vista x86 and watch the screen closely as Vista detects the "new" hardware and
> > > installs drivers for it. The drivers MIGHT have come with Vista; if not,
> > > Vista will probably try to find it on the Internet, so be sure you are online
> > > at the time.
> > >
> > > If it is still not working after that, please post back and tell us just what
> > > you did (Just "I tried it" is NOT enough!) and what results you saw ("Didn't
> > > work" doesn't give us any clues to work with.), including any error messages
> > > VERBATIM. I probably won't be able to help any more, but someone here should
> > > have some ideas.
> > >
> > > RC
> > > --
> > > R. C. White, CPA
> > > San Marcos, TX
> > > rc@xxxxxx
> > > Microsoft Windows MVP
> > > (Running Windows Live Mail beta in Vista Ultimate x64)
> > >
> > > "The Earl" <TheEarl@xxxxxx> wrote in message
> > > news:2C04D094-ED76-4B4C-9916-09AEDE27FAA8@xxxxxx
> > >> Well, er.....thanks, guys........now I am totally confused.
> > >>
> > >> What do I do to find out what bits of what I have????
> > >>
> > >> Please tell me in simpleton language what you need to know and how I can
> > >> find it out and tell you what you need to help me to sort out the problem of
> > >> why my printer don't work.
> > >>
> > >> And please remember... it's ME that's the simpleton. I wish I had been born
> > >> in the steam age.
> > >>
> > >> --
> > >> The Earl, Dubai, UAE
> > >>
> > >>
> > >> "Cal Bear '66" wrote:
> > >>
> > >>> In Device Manager > Computer: "ACPI x86 based PC"
> > >>>
> > >>> In this case the x86 merely means that your PC processor is based on the
> > >>> XXX86
> > >>> (CISC -- complex instruction set computing) architecture as apposed to the
> > >>> old
> > >>> Motorola processor or the RISC -- reduced instruction set computing (IBM
> > >>> Power
> > >>> PC, Sun, etc) processors.
> > >>>
> > >>> It does not mean that the processor is incapable of handling x64
> > >>> instructions or
> > >>> that the operating system in use is 32-bit (x86).
> > >>>
> > >>>
> > >>> I Bleed Blue and Gold
> > >>> GO BEARS!
> > >>>
> > >>>
> > >>> "R. C. White" <rc@xxxxxx> wrote in message
> > >>> news:61B36DFB-E288-4013-9D4E-138712B1BA74@xxxxxx
> > >>> > Hi, Earl.
> > >>> >
> > >>> >> it says "ACPI x86 based PC". Does that mean I have a 32-bit
> > >>> >
> > >>> > Yep. In Microsoft-speak, x86 means 32-bit.
> > >>> >
> > >>> > The first IBM PC used an Intel 8088 CPU, which was an 8086 with an 8-bit
> > >>> > bus,
> > >>> > rather than a 16-bit. (I'm an accountant, not a techie, so this might not
> > >>> > be
> > >>> > technically correct, but it's close enough for today.) Then the Tandy
> > >>> > 2000
> > >>> > and one or two other computers used an 80186 in the mid-1980s. This was
> > >>> > followed by the 80286, the 386 (Intel dropped the 80 along about here),
> > >>> > the
> > >>> > 486 and the - no, not 586 - the Pentium. The whole family of CPUs came to
> > >>> > be
> > >>> > referred to as x86, and that's what MSFT adopted a couple of years ago to
> > >>> > differentiate the 32-bit WinXP and Vista from the 64-bit.
> > >>> >
> > >>> > In a 64-bit WinXP or Vista installation, 32-bit applications (which are
> > >>> > still
> > >>> > almost all apps on the market) are installed into the new-and-only-in-x64
> > >>> > folder "C:\Program Files (x86)", while new 64-bit apps (when there are
> > >>> > any) go
> > >>> > into the familiar "C:\Program Files". I don't know why they didn't just
> > >>> > keep
> > >>> > the old name for 32-bit and use (x64) for 64-bit. When we dual-boot both
> > >>> > 32-bit and 64-bit operating systems, this creates a LOT of confusion!
> > >>> >
> > >>> > But none of that concerns you for now - except that x86 = 32-bit.
> > >>> >
> > >>> > RC
> > >>> >
> > >>> > "The Earl" <TheEarl@xxxxxx> wrote in message
> > >>> > news:B3223048-0676-45CE-80F5-9C8B53883A55@xxxxxx
> > >>> >> Following your instructions, it says 32-bit operating system.
> > >>> >>
> > >>> >> How do I find out if my hardware is 32-bit or 64-bit?? Under "Device
> > >>> >> Manager"/Computer it says "ACPI x86 based PC". Does that mean I have a
> > >>> >> 32-bit
> > >>> >> PC also?? It is an HP a6130.me (Whatever that means).
> > >>> >> --
> > >>> >> The Earl, Dubai, UAE

09-20-2007

The biggest problem that people have when installing USB printers is that they
plug them in BEFORE installing the software and not plugging in the printer ONLY
when prompted to do so by the driver install program (unless the drivers are
included on the Vista installation disk).

1. Disconnect the printer USB cable.
2. Boot up your computer.
3. Control Panel > Printers, right click the Canon printer and select Delete.
4. In the Printers window: Menu (ALT key if not visible) > File > "Run as
Administrator" > Server properties... > Drivers tab,
highlight the Canon printer and press the Remove button, Apply. OK. Close
Printers > window.
5. With USB cable UNPLUGGED -- R E B O O T
6. Run the Canon setup file.
7. Plug in the USB cable ONLY when prompted and power on the printer .
8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT unplug
the cable or power off the printer at this point

From your description, it seems as though you unplugged the USB cable after step
7 before you rebooted and then plugged it in again after the computer had
rebooted.

Good luck.

I Bleed Blue and Gold
GO BEARS!

"The Earl" <TheEarl@xxxxxx> wrote in message
news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx

Quote:

> On thing I forgot:
>
> How can \i tell what is an "onboard" USB port and which is a "hub". They all
> look the same to me and I think they are all hubs.
>
> I have tried most of the other ports anyway.
> --
> The Earl, Dubai, UAE
>
>
> "The Earl" wrote:
>

Quote:

>> Dear Cal Bear '66 and RC White,
>>
>> Thanks for your help.
>>
>> Cal Bear:
>>
>> When I go into Control Panel (Classic View)>Printers there is no printer to
>> highlight and delete. All I have installed is the Microsoft XPS Document
>> Writer. As you see from my previous messages, I had already been to the Canon
>> site and via http://software.canon-europe.com/products/0010324.asp downloaded
>> m6c05mux.exe (there may be some capitals in the real file name.... I cannot
>> read my notes here!!), the English driver for the Pixma 530 on a Vista 32-bit
>> system. Although I had followed all the onscreen instructions it still did
>> not work.
>>
>> This was the position I was in at the end of the last message I sent.
>>
>> Basically, I was left with:
>>
>> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories:
>>
>> Driver with 3 sub-sub-directories
>>
>> FAX2KXP
>> PRN2KXP
>> SCN86
>>
>> DrvSetup
>>
>> Readme (which, incidentaly says sod-all!!!!)
>>
>> A second directory in C:Program Files containing an uninstall programme and
>> a further copy of the pathetically useless Canon readme file.
>>
>> I had tried various redownloads and reinstalls running the setup files in
>> DrvSetup, all of which, when I plugged in the printer and turned it on, gave
>> me:
>>
>> "USB Device Not Recognised - One of the USB devices attached to this
>> computer has malfunctioned, and windows does not recognise it. For assistance
>> insolving this problem, click this message"
>>
>> Clicking the message gives:
>>
>> "USB Root Hub
>> .....
>> ..... etc
>> Uknown Device"
>>
>> and the so called assistance:
>>
>> "Try reconnecting the device. If windows still does not recognise it replace
>> the device" (It wasn't actually "replace" but I cans read my notes here).
>>
>> Thanks Bill, that's just great - so I'll throw away my new expensive
>> printer, shall I??? Your "assistance" is as usefull as Canon's Readme!!!
>>
>> RC:
>>
>> Please note that, apart from telling me the best driver is installed for my
>> unknown device (See later) this is the ONLY, I repeat ONLY error messages or
>> codes I have recieved in this entire episode. It isn't that I was being lazy
>> or lackadaisical in any way and couldn't be bothered to repeat them
>> verbatim, there just WEREN'T ANY OTHERS!
>>
>> OK Guys, after your last messages and following your advice, I disconnected
>> the MP 530. I then went into the Uninstall programme and ran it. This ran OK
>> and I followed this up by deleting all Canon directories on my PC, went back
>> to the website and redownloaded m6co5mux.exe. When you run this it unzips
>> files to my desktop in a newly created directory "Canon" (See above) but
>> doesnt tell you anything else... so the PC just sits there doing nowt.
>>
>> At this point I then turned of the PC, unplugged it from the mains, went and
>> made a cup of tea, plugged it back in, rebooted (repeated 3 times).
>>
>> When all had settled down I plugged in the MP 530 and turned it on....
>>
>> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in
>> again)...
>>
>> Repeated.....
>>
>> "USB Device Not Recognised - ....etc".
>>
>> Then I went into the DrvSetup directory and ran the Setup file:
>>
>> This then ran, adding the "Uninstall" files to the C:/Program Files
>> directory. After a few screens when it told me it was installing (No error
>> messages or codes note!) it then told me to plug in the printer, turn it on.
>>
>> When I clicked OK, it told me it was going to reboot to install the new
>> software and this it did.
>>
>> When it had rebooted, I did as I was bidden (eg plugged in the printer and
>> turned it on) and .................
>>
>> "USB Device Not Recognised - ....etc"
>>
>> If I go into the Control Panel>Hardware and Sound/Printer, I still only have
>> the Microsoft XPS Document Writer installed.
>>
>> If I try to add a printer, it tells me that this is only for non-USB Drivers
>> and USB devices should be automatically detected by windows. HA HA!!
>>
>> Going into device manager and clicking on "Unknown Device" if I try to
>> update the driver with it looking for itself it tells me that the best driver
>> is already installed (See earlier). If I go to "Browse" a driver, it is
>> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders) eg
>> where the damn driver has installed itself.
>>
>> You see what I mean... I dont have any other error messages or codes.
>>
>> Where to now??
>>
>> PS You are probably as appalled as I am, RC, at the ignorance of the MS
>> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I am a
>> product of a classical education which is why I have these problems with my
>> PC. To what is more usefull in this day and age is a matter of conjecture.
>>
>> --
>> The Earl, Dubai, UAE
>>
>>
>> "Cal Bear '66" wrote:
>>

Quote:

>> > Canon has both x86 and x64 drivers for his printer:
>> >
>> > http://software.canon-europe.com/products/0010324.asp
>> >
>> > To make sure that ALL drivers for the printer are uninstalled go to
>> > Control
>> > Panel (Classic view) > Printers > highlight the printer and press the
>> > Delete
>> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not visible)
>> > >
>> > File > "Run as Administrator" > Server properties... > Drivers tab,
>> > highlight the printer and press the Remove button, Apply. OK. Close
>> > Printers
>> > window. REBOOT.
>> >
>> > After removing all instances of drivers (Control Panel > Printers) and
>> > applications (Control Panel > Programs and Features) for the printer and
>> > rebooting, do NOT, repeat do NOT, connect the USB cable to the computer
>> > until
>> > the downloaded driver install tells you to do so.
>> >
>> >
>> > I Bleed Blue and Gold
>> > GO BEARS!
>> >
>> >
>> > "R. C. White" <rc@xxxxxx> wrote in message
>> > news:01ADF37F-A8A9-414B-BBB5-27A1420F4CEA@xxxxxx
>> > > Hi, Earl.
>> > >
>> > > Sorry for the confusion.
>> > >
>> > >>> >> PC also?? It is an HP a6130.me (Whatever that means).
>> > >
>> > > By Googling for "HP a6130.me" from your original post, I got 48 hits,
>> > > including this one:
>> > > http://h10010.www1.hp.com/wwpc/me/en...-80230710.html
>> > >
>> > > Among other facts about your computer there is this:
>> > > Processor type
>> > > a6130.me / a6120.me: Intel ViivT processor technology
>> > > . Intel CoreT2 Duo processor E4400
>> > > a6140.me: Intel ViivT processor technology
>> > > . Intel CoreT2 Duo processor E6550
>> > >
>> > > So "Whatever that means" tells us that it is an HP computer, model
>> > > a6130me,
>> > > and the HP website says it has a Viiv Core2Duo processor, which, like
>> > > almost
>> > > all computers available today, is a 64-bit CPU. (While they pronounce it
>> > > funny, it looks to me like "Viiv" is just Roman numerals for 64: VI = 6;
>> > > IV =
>> > > 4; so VI IV = 6 4.)
>> > >
>> > > So you do have 64-bit hardware. It is capable of running both 64-bit and
>> > > 32-bit operating systems. The choice is yours - or whoever installs
>> > > Windows
>> > > on your computer.
>> > >
>> > > If you install the 64-bit version of Windows - either WinXP x64 or Vista
>> > > x64 -
>> > > then you can run both 32-bit and 64-bit software, such as Office or
>> > > Quicken -
>> > > or your favorite games. So far, there are very few 64-bit applications
>> > > available, but 64-bit Windows will run the multitude of 32-bit software
>> > > without a hiccup.
>> > >
>> > > If you install the 32-bit version of Windows - either WinXP Pro or Vista
>> > > x86 -
>> > > then you can run all the 32-bit software you can find.
>> > >
>> > > Do you have a "32-bit system"? Depends on how you define "system". You
>> > > have
>> > > installed the 32-bit version of Vista, as the System Properties window
>> > > tells
>> > > you, so I would say that you are running a 32-bit system on 64-bit
>> > > hardware.
>> > > Since printer drivers translate between the printer hardware and the
>> > > operating
>> > > system, you need the 32-bit drivers for your printer. (When/if you
>> > > install
>> > > Vista x64, you'll need the 64-bit drivers.)
>> > >
>> > >
>> > > Why won't your printer work? As I said, I've never had a Canon, so I
>> > > can't
>> > > say for sure. But, I suggest that you unplug the printer completely.
>> > > Then
>> > > reboot Vista x86 at least a couple of times to let it "clear its head"
>> > > and
>> > > forget that it ever saw a printer. Then plug the printer in again (both
>> > > power
>> > > and USB cables, of course, and to an onboard USB port, not to a hub).
>> > > Reboot
>> > > Vista x86 and watch the screen closely as Vista detects the "new"
>> > > hardware and
>> > > installs drivers for it. The drivers MIGHT have come with Vista; if not,
>> > > Vista will probably try to find it on the Internet, so be sure you are
>> > > online
>> > > at the time.
>> > >
>> > > If it is still not working after that, please post back and tell us just
>> > > what
>> > > you did (Just "I tried it" is NOT enough!) and what results you saw
>> > > ("Didn't
>> > > work" doesn't give us any clues to work with.), including any error
>> > > messages
>> > > VERBATIM. I probably won't be able to help any more, but someone here
>> > > should
>> > > have some ideas.
>> > >
>> > > RC
>> > > --
>> > > R. C. White, CPA
>> > > San Marcos, TX
>> > > rc@xxxxxx
>> > > Microsoft Windows MVP
>> > > (Running Windows Live Mail beta in Vista Ultimate x64)
>> > >
>> > > "The Earl" <TheEarl@xxxxxx> wrote in message
>> > > news:2C04D094-ED76-4B4C-9916-09AEDE27FAA8@xxxxxx
>> > >> Well, er.....thanks, guys........now I am totally confused.
>> > >>
>> > >> What do I do to find out what bits of what I have????
>> > >>
>> > >> Please tell me in simpleton language what you need to know and how I can
>> > >> find it out and tell you what you need to help me to sort out the
>> > >> problem of
>> > >> why my printer don't work.
>> > >>
>> > >> And please remember... it's ME that's the simpleton. I wish I had been
>> > >> born
>> > >> in the steam age.
>> > >>
>> > >> --
>> > >> The Earl, Dubai, UAE
>> > >>
>> > >>
>> > >> "Cal Bear '66" wrote:
>> > >>
>> > >>> In Device Manager > Computer: "ACPI x86 based PC"
>> > >>>
>> > >>> In this case the x86 merely means that your PC processor is based on
>> > >>> the
>> > >>> XXX86
>> > >>> (CISC -- complex instruction set computing) architecture as apposed to
>> > >>> the
>> > >>> old
>> > >>> Motorola processor or the RISC -- reduced instruction set computing
>> > >>> (IBM
>> > >>> Power
>> > >>> PC, Sun, etc) processors.
>> > >>>
>> > >>> It does not mean that the processor is incapable of handling x64
>> > >>> instructions or
>> > >>> that the operating system in use is 32-bit (x86).
>> > >>>
>> > >>>
>> > >>> I Bleed Blue and Gold
>> > >>> GO BEARS!
>> > >>>
>> > >>>
>> > >>> "R. C. White" <rc@xxxxxx> wrote in message
>> > >>> news:61B36DFB-E288-4013-9D4E-138712B1BA74@xxxxxx
>> > >>> > Hi, Earl.
>> > >>> >
>> > >>> >> it says "ACPI x86 based PC". Does that mean I have a 32-bit
>> > >>> >
>> > >>> > Yep. In Microsoft-speak, x86 means 32-bit.
>> > >>> >
>> > >>> > The first IBM PC used an Intel 8088 CPU, which was an 8086 with an
>> > >>> > 8-bit
>> > >>> > bus,
>> > >>> > rather than a 16-bit. (I'm an accountant, not a techie, so this
>> > >>> > might not
>> > >>> > be
>> > >>> > technically correct, but it's close enough for today.) Then the
>> > >>> > Tandy
>> > >>> > 2000
>> > >>> > and one or two other computers used an 80186 in the mid-1980s. This
>> > >>> > was
>> > >>> > followed by the 80286, the 386 (Intel dropped the 80 along about
>> > >>> > here),
>> > >>> > the
>> > >>> > 486 and the - no, not 586 - the Pentium. The whole family of CPUs
>> > >>> > came to
>> > >>> > be
>> > >>> > referred to as x86, and that's what MSFT adopted a couple of years
>> > >>> > ago to
>> > >>> > differentiate the 32-bit WinXP and Vista from the 64-bit.
>> > >>> >
>> > >>> > In a 64-bit WinXP or Vista installation, 32-bit applications (which
>> > >>> > are
>> > >>> > still
>> > >>> > almost all apps on the market) are installed into the
>> > >>> > new-and-only-in-x64
>> > >>> > folder "C:\Program Files (x86)", while new 64-bit apps (when there
>> > >>> > are
>> > >>> > any) go
>> > >>> > into the familiar "C:\Program Files". I don't know why they didn't
>> > >>> > just
>> > >>> > keep
>> > >>> > the old name for 32-bit and use (x64) for 64-bit. When we dual-boot
>> > >>> > both
>> > >>> > 32-bit and 64-bit operating systems, this creates a LOT of confusion!
>> > >>> >
>> > >>> > But none of that concerns you for now - except that x86 = 32-bit.
>> > >>> >
>> > >>> > RC
>> > >>> >
>> > >>> > "The Earl" <TheEarl@xxxxxx> wrote in message
>> > >>> > news:B3223048-0676-45CE-80F5-9C8B53883A55@xxxxxx
>> > >>> >> Following your instructions, it says 32-bit operating system.
>> > >>> >>
>> > >>> >> How do I find out if my hardware is 32-bit or 64-bit?? Under "Device
>> > >>> >> Manager"/Computer it says "ACPI x86 based PC". Does that mean I have
>> > >>> >> a
>> > >>> >> 32-bit
>> > >>> >> PC also?? It is an HP a6130.me (Whatever that means).
>> > >>> >> --
>> > >>> >> The Earl, Dubai, UAE

09-21-2007

Cal Bear 66

Thanks for the advice, but I stumble on item 3.

As I have said before, I do not have, and never have had, a Canon Printer in
my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE and
never has been.

All I have is "Microsoft XPS Document Writer".

I have also tried every USB port on the machine (2 on the front, 4 on the
back) - do I have ANY on the board or are they all hub ports??
--
The Earl, Dubai, UAE

"Cal Bear '66" wrote:

Quote:

> The biggest problem that people have when installing USB printers is that they
> plug them in BEFORE installing the software and not plugging in the printer ONLY
> when prompted to do so by the driver install program (unless the drivers are
> included on the Vista installation disk).
>
> 1. Disconnect the printer USB cable.
> 2. Boot up your computer.
> 3. Control Panel > Printers, right click the Canon printer and select Delete.
> 4. In the Printers window: Menu (ALT key if not visible) > File > "Run as
> Administrator" > Server properties... > Drivers tab,
> highlight the Canon printer and press the Remove button, Apply. OK. Close
> Printers > window.
> 5. With USB cable UNPLUGGED -- R E B O O T
> 6. Run the Canon setup file.
> 7. Plug in the USB cable ONLY when prompted and power on the printer .
> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT unplug
> the cable or power off the printer at this point
>
> From your description, it seems as though you unplugged the USB cable after step
> 7 before you rebooted and then plugged it in again after the computer had
> rebooted.
>
> Good luck.
>
> I Bleed Blue and Gold
> GO BEARS!
>
>
> "The Earl" <TheEarl@xxxxxx> wrote in message
> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx

Quote:

> > On thing I forgot:
> >
> > How can \i tell what is an "onboard" USB port and which is a "hub". They all
> > look the same to me and I think they are all hubs.
> >
> > I have tried most of the other ports anyway.
> > --
> > The Earl, Dubai, UAE
> >
> >
> > "The Earl" wrote:
> >

Quote:

> >> Dear Cal Bear '66 and RC White,
> >>
> >> Thanks for your help.
> >>
> >> Cal Bear:
> >>
> >> When I go into Control Panel (Classic View)>Printers there is no printer to
> >> highlight and delete. All I have installed is the Microsoft XPS Document
> >> Writer. As you see from my previous messages, I had already been to the Canon
> >> site and via http://software.canon-europe.com/products/0010324.asp downloaded
> >> m6c05mux.exe (there may be some capitals in the real file name.... I cannot
> >> read my notes here!!), the English driver for the Pixma 530 on a Vista 32-bit
> >> system. Although I had followed all the onscreen instructions it still did
> >> not work.
> >>
> >> This was the position I was in at the end of the last message I sent.
> >>
> >> Basically, I was left with:
> >>
> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories:
> >>
> >> Driver with 3 sub-sub-directories
> >>
> >> FAX2KXP
> >> PRN2KXP
> >> SCN86
> >>
> >> DrvSetup
> >>
> >> Readme (which, incidentaly says sod-all!!!!)
> >>
> >> A second directory in C:Program Files containing an uninstall programme and
> >> a further copy of the pathetically useless Canon readme file.
> >>
> >> I had tried various redownloads and reinstalls running the setup files in
> >> DrvSetup, all of which, when I plugged in the printer and turned it on, gave
> >> me:
> >>
> >> "USB Device Not Recognised - One of the USB devices attached to this
> >> computer has malfunctioned, and windows does not recognise it. For assistance
> >> insolving this problem, click this message"
> >>
> >> Clicking the message gives:
> >>
> >> "USB Root Hub
> >> .....
> >> ..... etc
> >> Uknown Device"
> >>
> >> and the so called assistance:
> >>
> >> "Try reconnecting the device. If windows still does not recognise it replace
> >> the device" (It wasn't actually "replace" but I cans read my notes here).
> >>
> >> Thanks Bill, that's just great - so I'll throw away my new expensive
> >> printer, shall I??? Your "assistance" is as usefull as Canon's Readme!!!
> >>
> >> RC:
> >>
> >> Please note that, apart from telling me the best driver is installed for my
> >> unknown device (See later) this is the ONLY, I repeat ONLY error messages or
> >> codes I have recieved in this entire episode. It isn't that I was being lazy
> >> or lackadaisical in any way and couldn't be bothered to repeat them
> >> verbatim, there just WEREN'T ANY OTHERS!
> >>
> >> OK Guys, after your last messages and following your advice, I disconnected
> >> the MP 530. I then went into the Uninstall programme and ran it. This ran OK
> >> and I followed this up by deleting all Canon directories on my PC, went back
> >> to the website and redownloaded m6co5mux.exe. When you run this it unzips
> >> files to my desktop in a newly created directory "Canon" (See above) but
> >> doesnt tell you anything else... so the PC just sits there doing nowt.
> >>
> >> At this point I then turned of the PC, unplugged it from the mains, went and
> >> made a cup of tea, plugged it back in, rebooted (repeated 3 times).
> >>
> >> When all had settled down I plugged in the MP 530 and turned it on....
> >>
> >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in
> >> again)...
> >>
> >> Repeated.....
> >>
> >> "USB Device Not Recognised - ....etc".
> >>
> >> Then I went into the DrvSetup directory and ran the Setup file:
> >>
> >> This then ran, adding the "Uninstall" files to the C:/Program Files
> >> directory. After a few screens when it told me it was installing (No error
> >> messages or codes note!) it then told me to plug in the printer, turn it on.
> >>
> >> When I clicked OK, it told me it was going to reboot to install the new
> >> software and this it did.
> >>
> >> When it had rebooted, I did as I was bidden (eg plugged in the printer and
> >> turned it on) and .................
> >>
> >> "USB Device Not Recognised - ....etc"
> >>
> >> If I go into the Control Panel>Hardware and Sound/Printer, I still only have
> >> the Microsoft XPS Document Writer installed.
> >>
> >> If I try to add a printer, it tells me that this is only for non-USB Drivers
> >> and USB devices should be automatically detected by windows. HA HA!!
> >>
> >> Going into device manager and clicking on "Unknown Device" if I try to
> >> update the driver with it looking for itself it tells me that the best driver
> >> is already installed (See earlier). If I go to "Browse" a driver, it is
> >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders) eg
> >> where the damn driver has installed itself.
> >>
> >> You see what I mean... I dont have any other error messages or codes.
> >>
> >> Where to now??
> >>
> >> PS You are probably as appalled as I am, RC, at the ignorance of the MS
> >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I am a
> >> product of a classical education which is why I have these problems with my
> >> PC. To what is more usefull in this day and age is a matter of conjecture.
> >>
> >> --
> >> The Earl, Dubai, UAE
> >>
> >>
> >> "Cal Bear '66" wrote:
> >>
> >> > Canon has both x86 and x64 drivers for his printer:
> >> >
> >> > http://software.canon-europe.com/products/0010324.asp
> >> >
> >> > To make sure that ALL drivers for the printer are uninstalled go to
> >> > Control
> >> > Panel (Classic view) > Printers > highlight the printer and press the
> >> > Delete
> >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not visible)
> >> > >
> >> > File > "Run as Administrator" > Server properties... > Drivers tab,
> >> > highlight the printer and press the Remove button, Apply. OK. Close
> >> > Printers
> >> > window. REBOOT.
> >> >
> >> > After removing all instances of drivers (Control Panel > Printers) and
> >> > applications (Control Panel > Programs and Features) for the printer and
> >> > rebooting, do NOT, repeat do NOT, connect the USB cable to the computer
> >> > until
> >> > the downloaded driver install tells you to do so.
> >> >
> >> >
> >> > I Bleed Blue and Gold
> >> > GO BEARS!
> >> >
> >> >
> >> > "R. C. White" <rc@xxxxxx> wrote in message
> >> > news:01ADF37F-A8A9-414B-BBB5-27A1420F4CEA@xxxxxx
> >> > > Hi, Earl.
> >> > >
> >> > > Sorry for the confusion.
> >> > >
> >> > >>> >> PC also?? It is an HP a6130.me (Whatever that means).
> >> > >
> >> > > By Googling for "HP a6130.me" from your original post, I got 48 hits,
> >> > > including this one:
> >> > > http://h10010.www1.hp.com/wwpc/me/en...-80230710.html
> >> > >
> >> > > Among other facts about your computer there is this:
> >> > > Processor type
> >> > > a6130.me / a6120.me: Intel ViivT processor technology
> >> > > . Intel CoreT2 Duo processor E4400
> >> > > a6140.me: Intel ViivT processor technology
> >> > > . Intel CoreT2 Duo processor E6550
> >> > >
> >> > > So "Whatever that means" tells us that it is an HP computer, model
> >> > > a6130me,
> >> > > and the HP website says it has a Viiv Core2Duo processor, which, like
> >> > > almost
> >> > > all computers available today, is a 64-bit CPU. (While they pronounce it
> >> > > funny, it looks to me like "Viiv" is just Roman numerals for 64: VI = 6;
> >> > > IV =
> >> > > 4; so VI IV = 6 4.)
> >> > >
> >> > > So you do have 64-bit hardware. It is capable of running both 64-bit and
> >> > > 32-bit operating systems. The choice is yours - or whoever installs
> >> > > Windows
> >> > > on your computer.
> >> > >
> >> > > If you install the 64-bit version of Windows - either WinXP x64 or Vista
> >> > > x64 -
> >> > > then you can run both 32-bit and 64-bit software, such as Office or
> >> > > Quicken -
> >> > > or your favorite games. So far, there are very few 64-bit applications
> >> > > available, but 64-bit Windows will run the multitude of 32-bit software
> >> > > without a hiccup.
> >> > >
> >> > > If you install the 32-bit version of Windows - either WinXP Pro or Vista
> >> > > x86 -
> >> > > then you can run all the 32-bit software you can find.
> >> > >
> >> > > Do you have a "32-bit system"? Depends on how you define "system". You
> >> > > have
> >> > > installed the 32-bit version of Vista, as the System Properties window
> >> > > tells
> >> > > you, so I would say that you are running a 32-bit system on 64-bit
> >> > > hardware.
> >> > > Since printer drivers translate between the printer hardware and the
> >> > > operating
> >> > > system, you need the 32-bit drivers for your printer. (When/if you
> >> > > install
> >> > > Vista x64, you'll need the 64-bit drivers.)
> >> > >
> >> > >
> >> > > Why won't your printer work? As I said, I've never had a Canon, so I
> >> > > can't
> >> > > say for sure. But, I suggest that you unplug the printer completely.
> >> > > Then
> >> > > reboot Vista x86 at least a couple of times to let it "clear its head"
> >> > > and
> >> > > forget that it ever saw a printer. Then plug the printer in again (both
> >> > > power
> >> > > and USB cables, of course, and to an onboard USB port, not to a hub).
> >> > > Reboot
> >> > > Vista x86 and watch the screen closely as Vista detects the "new"
> >> > > hardware and
> >> > > installs drivers for it. The drivers MIGHT have come with Vista; if not,
> >> > > Vista will probably try to find it on the Internet, so be sure you are
> >> > > online
> >> > > at the time.
> >> > >
> >> > > If it is still not working after that, please post back and tell us just
> >> > > what
> >> > > you did (Just "I tried it" is NOT enough!) and what results you saw
> >> > > ("Didn't
> >> > > work" doesn't give us any clues to work with.), including any error
> >> > > messages
> >> > > VERBATIM. I probably won't be able to help any more, but someone here
> >> > > should
> >> > > have some ideas.
> >> > >
> >> > > RC
> >> > > --
> >> > > R. C. White, CPA
> >> > > San Marcos, TX
> >> > > rc@xxxxxx
> >> > > Microsoft Windows MVP
> >> > > (Running Windows Live Mail beta in Vista Ultimate x64)
> >> > >
> >> > > "The Earl" <TheEarl@xxxxxx> wrote in message
> >> > > news:2C04D094-ED76-4B4C-9916-09AEDE27FAA8@xxxxxx
> >> > >> Well, er.....thanks, guys........now I am totally confused.
> >> > >>
> >> > >> What do I do to find out what bits of what I have????
> >> > >>
> >> > >> Please tell me in simpleton language what you need to know and how I can
> >> > >> find it out and tell you what you need to help me to sort out the
> >> > >> problem of
> >> > >> why my printer don't work.
> >> > >>
> >> > >> And please remember... it's ME that's the simpleton. I wish I had been
> >> > >> born
> >> > >> in the steam age.

09-21-2007

How about item 4?

While monitoring the vista.print_fax_scan group, a Microsoft employee (Alan
Morris) suggested this hotfix for a problem very similar to yours:

http://support.microsoft.com/default.aspx/kb/937187

(The link to obtain the hotfix via the web is located on the page.)

If this hotfix does not help, I suggest that you post to the
vista.print_fax_scan group for more help. (copy and paste any complete error
messages you receive, and give a detailed descriptions of everything you have
tried.)

Good luck.

I Bleed Blue and Gold
GO BEARS!

"The Earl" <TheEarl@xxxxxx> wrote in message
news:CC301390-9CE4-4332-A78C-033AF23B877C@xxxxxx

Quote:

> Cal Bear 66
>
> Thanks for the advice, but I stumble on item 3.
>
> As I have said before, I do not have, and never have had, a Canon Printer in
> my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE and
> never has been.
>
> All I have is "Microsoft XPS Document Writer".
>
> I have also tried every USB port on the machine (2 on the front, 4 on the
> back) - do I have ANY on the board or are they all hub ports??
> --
> The Earl, Dubai, UAE
>
>
> "Cal Bear '66" wrote:
>

Quote:

>> The biggest problem that people have when installing USB printers is that
>> they
>> plug them in BEFORE installing the software and not plugging in the printer
>> ONLY
>> when prompted to do so by the driver install program (unless the drivers are
>> included on the Vista installation disk).
>>
>> 1. Disconnect the printer USB cable.
>> 2. Boot up your computer.
>> 3. Control Panel > Printers, right click the Canon printer and select
>> Delete.
>> 4. In the Printers window: Menu (ALT key if not visible) > File > "Run
>> as
>> Administrator" > Server properties... > Drivers tab,
>> highlight the Canon printer and press the Remove button, Apply. OK. Close
>> Printers > window.
>> 5. With USB cable UNPLUGGED -- R E B O O T
>> 6. Run the Canon setup file.
>> 7. Plug in the USB cable ONLY when prompted and power on the printer .
>> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT
>> unplug
>> the cable or power off the printer at this point
>>
>> From your description, it seems as though you unplugged the USB cable after
>> step
>> 7 before you rebooted and then plugged it in again after the computer had
>> rebooted.
>>
>> Good luck.
>>
>> I Bleed Blue and Gold
>> GO BEARS!
>>
>>
>> "The Earl" <TheEarl@xxxxxx> wrote in message
>> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx

Quote:

>> > On thing I forgot:
>> >
>> > How can \i tell what is an "onboard" USB port and which is a "hub". They
>> > all
>> > look the same to me and I think they are all hubs.
>> >
>> > I have tried most of the other ports anyway.
>> > --
>> > The Earl, Dubai, UAE
>> >
>> >
>> > "The Earl" wrote:
>> >
>> >> Dear Cal Bear '66 and RC White,
>> >>
>> >> Thanks for your help.
>> >>
>> >> Cal Bear:
>> >>
>> >> When I go into Control Panel (Classic View)>Printers there is no printer
>> >> to
>> >> highlight and delete. All I have installed is the Microsoft XPS Document
>> >> Writer. As you see from my previous messages, I had already been to the
>> >> Canon
>> >> site and via http://software.canon-europe.com/products/0010324.asp
>> >> downloaded
>> >> m6c05mux.exe (there may be some capitals in the real file name.... I
>> >> cannot
>> >> read my notes here!!), the English driver for the Pixma 530 on a Vista
>> >> 32-bit
>> >> system. Although I had followed all the onscreen instructions it still did
>> >> not work.
>> >>
>> >> This was the position I was in at the end of the last message I sent.
>> >>
>> >> Basically, I was left with:
>> >>
>> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories:
>> >>
>> >> Driver with 3 sub-sub-directories
>> >>
>> >> FAX2KXP
>> >> PRN2KXP
>> >> SCN86
>> >>
>> >> DrvSetup
>> >>
>> >> Readme (which, incidentaly says sod-all!!!!)
>> >>
>> >> A second directory in C:Program Files containing an uninstall programme
>> >> and
>> >> a further copy of the pathetically useless Canon readme file.
>> >>
>> >> I had tried various redownloads and reinstalls running the setup files in
>> >> DrvSetup, all of which, when I plugged in the printer and turned it on,
>> >> gave
>> >> me:
>> >>
>> >> "USB Device Not Recognised - One of the USB devices attached to this
>> >> computer has malfunctioned, and windows does not recognise it. For
>> >> assistance
>> >> insolving this problem, click this message"
>> >>
>> >> Clicking the message gives:
>> >>
>> >> "USB Root Hub
>> >> .....
>> >> ..... etc
>> >> Uknown Device"
>> >>
>> >> and the so called assistance:
>> >>
>> >> "Try reconnecting the device. If windows still does not recognise it
>> >> replace
>> >> the device" (It wasn't actually "replace" but I cans read my notes here).
>> >>
>> >> Thanks Bill, that's just great - so I'll throw away my new expensive
>> >> printer, shall I??? Your "assistance" is as usefull as Canon's Readme!!!
>> >>
>> >> RC:
>> >>
>> >> Please note that, apart from telling me the best driver is installed for
>> >> my
>> >> unknown device (See later) this is the ONLY, I repeat ONLY error messages
>> >> or
>> >> codes I have recieved in this entire episode. It isn't that I was being
>> >> lazy
>> >> or lackadaisical in any way and couldn't be bothered to repeat them
>> >> verbatim, there just WEREN'T ANY OTHERS!
>> >>
>> >> OK Guys, after your last messages and following your advice, I
>> >> disconnected
>> >> the MP 530. I then went into the Uninstall programme and ran it. This ran
>> >> OK
>> >> and I followed this up by deleting all Canon directories on my PC, went
>> >> back
>> >> to the website and redownloaded m6co5mux.exe. When you run this it unzips
>> >> files to my desktop in a newly created directory "Canon" (See above) but
>> >> doesnt tell you anything else... so the PC just sits there doing nowt.
>> >>
>> >> At this point I then turned of the PC, unplugged it from the mains, went
>> >> and
>> >> made a cup of tea, plugged it back in, rebooted (repeated 3 times).
>> >>
>> >> When all had settled down I plugged in the MP 530 and turned it on....
>> >>
>> >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in
>> >> again)...
>> >>
>> >> Repeated.....
>> >>
>> >> "USB Device Not Recognised - ....etc".
>> >>
>> >> Then I went into the DrvSetup directory and ran the Setup file:
>> >>
>> >> This then ran, adding the "Uninstall" files to the C:/Program Files
>> >> directory. After a few screens when it told me it was installing (No error
>> >> messages or codes note!) it then told me to plug in the printer, turn it
>> >> on.
>> >>
>> >> When I clicked OK, it told me it was going to reboot to install the new
>> >> software and this it did.
>> >>
>> >> When it had rebooted, I did as I was bidden (eg plugged in the printer and
>> >> turned it on) and .................
>> >>
>> >> "USB Device Not Recognised - ....etc"
>> >>
>> >> If I go into the Control Panel>Hardware and Sound/Printer, I still only
>> >> have
>> >> the Microsoft XPS Document Writer installed.
>> >>
>> >> If I try to add a printer, it tells me that this is only for non-USB
>> >> Drivers
>> >> and USB devices should be automatically detected by windows. HA HA!!
>> >>
>> >> Going into device manager and clicking on "Unknown Device" if I try to
>> >> update the driver with it looking for itself it tells me that the best
>> >> driver
>> >> is already installed (See earlier). If I go to "Browse" a driver, it is
>> >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders) eg
>> >> where the damn driver has installed itself.
>> >>
>> >> You see what I mean... I dont have any other error messages or codes.
>> >>
>> >> Where to now??
>> >>
>> >> PS You are probably as appalled as I am, RC, at the ignorance of the MS
>> >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I am a
>> >> product of a classical education which is why I have these problems with
>> >> my
>> >> PC. To what is more usefull in this day and age is a matter of conjecture.
>> >>
>> >> --
>> >> The Earl, Dubai, UAE
>> >>
>> >>
>> >> "Cal Bear '66" wrote:
>> >>
>> >> > Canon has both x86 and x64 drivers for his printer:
>> >> >
>> >> > http://software.canon-europe.com/products/0010324.asp
>> >> >
>> >> > To make sure that ALL drivers for the printer are uninstalled go to
>> >> > Control
>> >> > Panel (Classic view) > Printers > highlight the printer and press the
>> >> > Delete
>> >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not
>> >> > visible)
>> >> > >
>> >> > File > "Run as Administrator" > Server properties... > Drivers tab,
>> >> > highlight the printer and press the Remove button, Apply. OK. Close
>> >> > Printers
>> >> > window. REBOOT.
>> >> >
>> >> > After removing all instances of drivers (Control Panel > Printers) and
>> >> > applications (Control Panel > Programs and Features) for the printer
>> >> > and
>> >> > rebooting, do NOT, repeat do NOT, connect the USB cable to the computer
>> >> > until
>> >> > the downloaded driver install tells you to do so.
>> >> >
>> >> >
>> >> > I Bleed Blue and Gold
>> >> > GO BEARS!
>> >> >
>> >> >
>> >> > "R. C. White" <rc@xxxxxx> wrote in message
>> >> > news:01ADF37F-A8A9-414B-BBB5-27A1420F4CEA@xxxxxx
>> >> > > Hi, Earl.
>> >> > >
>> >> > > Sorry for the confusion.
>> >> > >
>> >> > >>> >> PC also?? It is an HP a6130.me (Whatever that means).
>> >> > >
>> >> > > By Googling for "HP a6130.me" from your original post, I got 48 hits,
>> >> > > including this one:
>> >> > > http://h10010.www1.hp.com/wwpc/me/en...-80230710.html
>> >> > >
>> >> > > Among other facts about your computer there is this:
>> >> > > Processor type
>> >> > > a6130.me / a6120.me: Intel ViivT processor technology
>> >> > > . Intel CoreT2 Duo processor E4400
>> >> > > a6140.me: Intel ViivT processor technology
>> >> > > . Intel CoreT2 Duo processor E6550
>> >> > >
>> >> > > So "Whatever that means" tells us that it is an HP computer, model
>> >> > > a6130me,
>> >> > > and the HP website says it has a Viiv Core2Duo processor, which, like
>> >> > > almost
>> >> > > all computers available today, is a 64-bit CPU. (While they pronounce
>> >> > > it
>> >> > > funny, it looks to me like "Viiv" is just Roman numerals for 64: VI =
>> >> > > 6;
>> >> > > IV =
>> >> > > 4; so VI IV = 6 4.)
>> >> > >
>> >> > > So you do have 64-bit hardware. It is capable of running both 64-bit
>> >> > > and
>> >> > > 32-bit operating systems. The choice is yours - or whoever installs
>> >> > > Windows
>> >> > > on your computer.
>> >> > >
>> >> > > If you install the 64-bit version of Windows - either WinXP x64 or
>> >> > > Vista
>> >> > > x64 -
>> >> > > then you can run both 32-bit and 64-bit software, such as Office or
>> >> > > Quicken -
>> >> > > or your favorite games. So far, there are very few 64-bit
>> >> > > applications
>> >> > > available, but 64-bit Windows will run the multitude of 32-bit
>> >> > > software
>> >> > > without a hiccup.
>> >> > >
>> >> > > If you install the 32-bit version of Windows - either WinXP Pro or
>> >> > > Vista
>> >> > > x86 -
>> >> > > then you can run all the 32-bit software you can find.
>> >> > >
>> >> > > Do you have a "32-bit system"? Depends on how you define "system".
>> >> > > You
>> >> > > have
>> >> > > installed the 32-bit version of Vista, as the System Properties window
>> >> > > tells
>> >> > > you, so I would say that you are running a 32-bit system on 64-bit
>> >> > > hardware.
>> >> > > Since printer drivers translate between the printer hardware and the
>> >> > > operating
>> >> > > system, you need the 32-bit drivers for your printer. (When/if you
>> >> > > install
>> >> > > Vista x64, you'll need the 64-bit drivers.)
>> >> > >
>> >> > >
>> >> > > Why won't your printer work? As I said, I've never had a Canon, so I
>> >> > > can't
>> >> > > say for sure. But, I suggest that you unplug the printer completely.
>> >> > > Then
>> >> > > reboot Vista x86 at least a couple of times to let it "clear its head"
>> >> > > and
>> >> > > forget that it ever saw a printer. Then plug the printer in again
>> >> > > (both
>> >> > > power
>> >> > > and USB cables, of course, and to an onboard USB port, not to a hub).
>> >> > > Reboot
>> >> > > Vista x86 and watch the screen closely as Vista detects the "new"
>> >> > > hardware and
>> >> > > installs drivers for it. The drivers MIGHT have come with Vista; if
>> >> > > not,
>> >> > > Vista will probably try to find it on the Internet, so be sure you are
>> >> > > online
>> >> > > at the time.
>> >> > >
>> >> > > If it is still not working after that, please post back and tell us
>> >> > > just
>> >> > > what
>> >> > > you did (Just "I tried it" is NOT enough!) and what results you saw
>> >> > > ("Didn't
>> >> > > work" doesn't give us any clues to work with.), including any error
>> >> > > messages
>> >> > > VERBATIM. I probably won't be able to help any more, but someone here
>> >> > > should
>> >> > > have some ideas.
>> >> > >
>> >> > > RC
>> >> > > --
>> >> > > R. C. White, CPA
>> >> > > San Marcos, TX
>> >> > > rc@xxxxxx
>> >> > > Microsoft Windows MVP
>> >> > > (Running Windows Live Mail beta in Vista Ultimate x64)
>> >> > >
>> >> > > "The Earl" <TheEarl@xxxxxx> wrote in message
>> >> > > news:2C04D094-ED76-4B4C-9916-09AEDE27FAA8@xxxxxx
>> >> > >> Well, er.....thanks, guys........now I am totally confused.
>> >> > >>
>> >> > >> What do I do to find out what bits of what I have????
>> >> > >>
>> >> > >> Please tell me in simpleton language what you need to know and how I
>> >> > >> can
>> >> > >> find it out and tell you what you need to help me to sort out the
>> >> > >> problem of
>> >> > >> why my printer don't work.
>> >> > >>
>> >> > >> And please remember... it's ME that's the simpleton. I wish I had
>> >> > >> been
>> >> > >> born
>> >> > >> in the steam age.

09-21-2007

Hi, Earl.

Modern motherboards (whether acquired as part of a complete system or as a
bare board so you can build your own computer) come with several USB 2.0
ports built in. They are usually as you see: some ports on the back of the
computer case and some on the front. But we can also go to Wal*Mart or Best
Buy or any other computer vendor and get a "hub", which uses one "incoming"
cable to connect to one of those "onboard" ports, and then has multiple
(usually 4 or 8) "outgoing" USB connectors so that several USB devices
(printers, cameras, etc.) can be plugged into the hub. That's one of the
beauties of USB: a single onboard port can support many (127 is the number
I remember from several years ago, when USB was first introduced) USB
devices. (Like using the genie's 3rd wish to wish for more wishes.)

One possible fly in that ointment is power. Some devices (such as printers)
need electricity to run their motors to carry out the instructions they are
getting through the USB cable. The USB cable can deliver enough power for
most devices, along with instructions and data, if plugged directly into the
motherboard. But when plugged into a hub, especially if other devices are
also on that hub, they may not get enough juice. Some hubs are "powered" by
a separate power cable in addition to the USB cable, but I've never had one
and don't know how well they work. My HP printer/scanner/copier has its own
DC power cable which must be plugged in, in addition to the USB cable.

Does your Pixma have or need a power supply in addition to the USB
connection?

RC
--
R. C. White, CPA
San Marcos, TX
rc@xxxxxx
Microsoft Windows MVP
(Running Windows Live Mail beta in Vista Ultimate x64)

"The Earl" <TheEarl@xxxxxx> wrote in message
news:CC301390-9CE4-4332-A78C-033AF23B877C@xxxxxx

Quote:

> Cal Bear 66
>
> Thanks for the advice, but I stumble on item 3.
>
> As I have said before, I do not have, and never have had, a Canon Printer
> in
> my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE
> and
> never has been.
>
> All I have is "Microsoft XPS Document Writer".
>
> I have also tried every USB port on the machine (2 on the front, 4 on the
> back) - do I have ANY on the board or are they all hub ports??
> --
> The Earl, Dubai, UAE
>
>
> "Cal Bear '66" wrote:
>

Quote:

>> The biggest problem that people have when installing USB printers is that
>> they
>> plug them in BEFORE installing the software and not plugging in the
>> printer ONLY
>> when prompted to do so by the driver install program (unless the drivers
>> are
>> included on the Vista installation disk).
>>
>> 1. Disconnect the printer USB cable.
>> 2. Boot up your computer.
>> 3. Control Panel > Printers, right click the Canon printer and select
>> Delete.
>> 4. In the Printers window: Menu (ALT key if not visible) > File >
>> "Run as
>> Administrator" > Server properties... > Drivers tab,
>> highlight the Canon printer and press the Remove button, Apply. OK.
>> Close
>> Printers > window.
>> 5. With USB cable UNPLUGGED -- R E B O O T
>> 6. Run the Canon setup file.
>> 7. Plug in the USB cable ONLY when prompted and power on the printer .
>> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT
>> unplug
>> the cable or power off the printer at this point
>>
>> From your description, it seems as though you unplugged the USB cable
>> after step
>> 7 before you rebooted and then plugged it in again after the computer had
>> rebooted.
>>
>> Good luck.
>>
>> I Bleed Blue and Gold
>> GO BEARS!
>>
>>
>> "The Earl" <TheEarl@xxxxxx> wrote in message
>> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx

Quote:

>> > On thing I forgot:
>> >
>> > How can \i tell what is an "onboard" USB port and which is a "hub".
>> > They all
>> > look the same to me and I think they are all hubs.
>> >
>> > I have tried most of the other ports anyway.
>> > --
>> > The Earl, Dubai, UAE
>> >
>> >
>> > "The Earl" wrote:
>> >
>> >> Dear Cal Bear '66 and RC White,
>> >>
>> >> Thanks for your help.
>> >>
>> >> Cal Bear:
>> >>
>> >> When I go into Control Panel (Classic View)>Printers there is no
>> >> printer to
>> >> highlight and delete. All I have installed is the Microsoft XPS
>> >> Document
>> >> Writer. As you see from my previous messages, I had already been to
>> >> the Canon
>> >> site and via http://software.canon-europe.com/products/0010324.asp
>> >> downloaded
>> >> m6c05mux.exe (there may be some capitals in the real file name.... I
>> >> cannot
>> >> read my notes here!!), the English driver for the Pixma 530 on a Vista
>> >> 32-bit
>> >> system. Although I had followed all the onscreen instructions it still
>> >> did
>> >> not work.
>> >>
>> >> This was the position I was in at the end of the last message I sent.
>> >>
>> >> Basically, I was left with:
>> >>
>> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories:
>> >>
>> >> Driver with 3 sub-sub-directories
>> >>
>> >> FAX2KXP
>> >> PRN2KXP
>> >> SCN86
>> >>
>> >> DrvSetup
>> >>
>> >> Readme (which, incidentaly says sod-all!!!!)
>> >>
>> >> A second directory in C:Program Files containing an uninstall
>> >> programme and
>> >> a further copy of the pathetically useless Canon readme file.
>> >>
>> >> I had tried various redownloads and reinstalls running the setup files
>> >> in
>> >> DrvSetup, all of which, when I plugged in the printer and turned it
>> >> on, gave
>> >> me:
>> >>
>> >> "USB Device Not Recognised - One of the USB devices attached to this
>> >> computer has malfunctioned, and windows does not recognise it. For
>> >> assistance
>> >> insolving this problem, click this message"
>> >>
>> >> Clicking the message gives:
>> >>
>> >> "USB Root Hub
>> >> .....
>> >> ..... etc
>> >> Uknown Device"
>> >>
>> >> and the so called assistance:
>> >>
>> >> "Try reconnecting the device. If windows still does not recognise it
>> >> replace
>> >> the device" (It wasn't actually "replace" but I cans read my notes
>> >> here).
>> >>
>> >> Thanks Bill, that's just great - so I'll throw away my new expensive
>> >> printer, shall I??? Your "assistance" is as usefull as Canon's
>> >> Readme!!!
>> >>
>> >> RC:
>> >>
>> >> Please note that, apart from telling me the best driver is installed
>> >> for my
>> >> unknown device (See later) this is the ONLY, I repeat ONLY error
>> >> messages or
>> >> codes I have recieved in this entire episode. It isn't that I was
>> >> being lazy
>> >> or lackadaisical in any way and couldn't be bothered to repeat them
>> >> verbatim, there just WEREN'T ANY OTHERS!
>> >>
>> >> OK Guys, after your last messages and following your advice, I
>> >> disconnected
>> >> the MP 530. I then went into the Uninstall programme and ran it. This
>> >> ran OK
>> >> and I followed this up by deleting all Canon directories on my PC,
>> >> went back
>> >> to the website and redownloaded m6co5mux.exe. When you run this it
>> >> unzips
>> >> files to my desktop in a newly created directory "Canon" (See above)
>> >> but
>> >> doesnt tell you anything else... so the PC just sits there doing nowt.
>> >>
>> >> At this point I then turned of the PC, unplugged it from the mains,
>> >> went and
>> >> made a cup of tea, plugged it back in, rebooted (repeated 3 times).
>> >>
>> >> When all had settled down I plugged in the MP 530 and turned it on....
>> >>
>> >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in
>> >> again)...
>> >>
>> >> Repeated.....
>> >>
>> >> "USB Device Not Recognised - ....etc".
>> >>
>> >> Then I went into the DrvSetup directory and ran the Setup file:
>> >>
>> >> This then ran, adding the "Uninstall" files to the C:/Program Files
>> >> directory. After a few screens when it told me it was installing (No
>> >> error
>> >> messages or codes note!) it then told me to plug in the printer, turn
>> >> it on.
>> >>
>> >> When I clicked OK, it told me it was going to reboot to install the
>> >> new
>> >> software and this it did.
>> >>
>> >> When it had rebooted, I did as I was bidden (eg plugged in the printer
>> >> and
>> >> turned it on) and .................
>> >>
>> >> "USB Device Not Recognised - ....etc"
>> >>
>> >> If I go into the Control Panel>Hardware and Sound/Printer, I still
>> >> only have
>> >> the Microsoft XPS Document Writer installed.
>> >>
>> >> If I try to add a printer, it tells me that this is only for non-USB
>> >> Drivers
>> >> and USB devices should be automatically detected by windows. HA HA!!
>> >>
>> >> Going into device manager and clicking on "Unknown Device" if I try to
>> >> update the driver with it looking for itself it tells me that the best
>> >> driver
>> >> is already installed (See earlier). If I go to "Browse" a driver, it
>> >> is
>> >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders)
>> >> eg
>> >> where the damn driver has installed itself.
>> >>
>> >> You see what I mean... I dont have any other error messages or codes.
>> >>
>> >> Where to now??
>> >>
>> >> PS You are probably as appalled as I am, RC, at the ignorance of the
>> >> MS
>> >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I
>> >> am a
>> >> product of a classical education which is why I have these problems
>> >> with my
>> >> PC. To what is more usefull in this day and age is a matter of
>> >> conjecture.
>> >>
>> >> --
>> >> The Earl, Dubai, UAE
>> >>
>> >>
>> >> "Cal Bear '66" wrote:
>> >>
>> >> > Canon has both x86 and x64 drivers for his printer:
>> >> >
>> >> > http://software.canon-europe.com/products/0010324.asp
>> >> >
>> >> > To make sure that ALL drivers for the printer are uninstalled go to
>> >> > Control
>> >> > Panel (Classic view) > Printers > highlight the printer and press
>> >> > the
>> >> > Delete
>> >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not
>> >> > visible)
>> >> > >
>> >> > File > "Run as Administrator" > Server properties... > Drivers
>> >> > tab,
>> >> > highlight the printer and press the Remove button, Apply. OK. Close
>> >> > Printers
>> >> > window. REBOOT.
>> >> >
>> >> > After removing all instances of drivers (Control Panel > Printers)
>> >> > and
>> >> > applications (Control Panel > Programs and Features) for the
>> >> > printer and
>> >> > rebooting, do NOT, repeat do NOT, connect the USB cable to the
>> >> > computer
>> >> > until
>> >> > the downloaded driver install tells you to do so.
>> >> >
>> >> >
>> >> > I Bleed Blue and Gold
>> >> > GO BEARS!
>> >> >
>> >> >
>> >> > "R. C. White" <rc@xxxxxx> wrote in message
>> >> > news:01ADF37F-A8A9-414B-BBB5-27A1420F4CEA@xxxxxx
>> >> > > Hi, Earl.
>> >> > >
>> >> > > Sorry for the confusion.
>> >> > >
>> >> > >>> >> PC also?? It is an HP a6130.me (Whatever that means).
>> >> > >
>> >> > > By Googling for "HP a6130.me" from your original post, I got 48
>> >> > > hits,
>> >> > > including this one:
>> >> > > http://h10010.www1.hp.com/wwpc/me/en...-80230710.html
>> >> > >
>> >> > > Among other facts about your computer there is this:
>> >> > > Processor type
>> >> > > a6130.me / a6120.me: Intel ViivT processor technology
>> >> > > . Intel CoreT2 Duo processor E4400
>> >> > > a6140.me: Intel ViivT processor technology
>> >> > > . Intel CoreT2 Duo processor E6550
>> >> > >
>> >> > > So "Whatever that means" tells us that it is an HP computer, model
>> >> > > a6130me,
>> >> > > and the HP website says it has a Viiv Core2Duo processor, which,
>> >> > > like
>> >> > > almost
>> >> > > all computers available today, is a 64-bit CPU. (While they
>> >> > > pronounce it
>> >> > > funny, it looks to me like "Viiv" is just Roman numerals for 64:
>> >> > > VI = 6;
>> >> > > IV =
>> >> > > 4; so VI IV = 6 4.)
>> >> > >
>> >> > > So you do have 64-bit hardware. It is capable of running both
>> >> > > 64-bit and
>> >> > > 32-bit operating systems. The choice is yours - or whoever
>> >> > > installs
>> >> > > Windows
>> >> > > on your computer.
>> >> > >
>> >> > > If you install the 64-bit version of Windows - either WinXP x64 or
>> >> > > Vista
>> >> > > x64 -
>> >> > > then you can run both 32-bit and 64-bit software, such as Office
>> >> > > or
>> >> > > Quicken -
>> >> > > or your favorite games. So far, there are very few 64-bit
>> >> > > applications
>> >> > > available, but 64-bit Windows will run the multitude of 32-bit
>> >> > > software
>> >> > > without a hiccup.
>> >> > >
>> >> > > If you install the 32-bit version of Windows - either WinXP Pro or
>> >> > > Vista
>> >> > > x86 -
>> >> > > then you can run all the 32-bit software you can find.
>> >> > >
>> >> > > Do you have a "32-bit system"? Depends on how you define
>> >> > > "system". You
>> >> > > have
>> >> > > installed the 32-bit version of Vista, as the System Properties
>> >> > > window
>> >> > > tells
>> >> > > you, so I would say that you are running a 32-bit system on 64-bit
>> >> > > hardware.
>> >> > > Since printer drivers translate between the printer hardware and
>> >> > > the
>> >> > > operating
>> >> > > system, you need the 32-bit drivers for your printer. (When/if you
>> >> > > install
>> >> > > Vista x64, you'll need the 64-bit drivers.)
>> >> > >
>> >> > >
>> >> > > Why won't your printer work? As I said, I've never had a Canon,
>> >> > > so I
>> >> > > can't
>> >> > > say for sure. But, I suggest that you unplug the printer
>> >> > > completely.
>> >> > > Then
>> >> > > reboot Vista x86 at least a couple of times to let it "clear its
>> >> > > head"
>> >> > > and
>> >> > > forget that it ever saw a printer. Then plug the printer in again
>> >> > > (both
>> >> > > power
>> >> > > and USB cables, of course, and to an onboard USB port, not to a
>> >> > > hub).
>> >> > > Reboot
>> >> > > Vista x86 and watch the screen closely as Vista detects the "new"
>> >> > > hardware and
>> >> > > installs drivers for it. The drivers MIGHT have come with Vista;
>> >> > > if not,
>> >> > > Vista will probably try to find it on the Internet, so be sure you
>> >> > > are
>> >> > > online
>> >> > > at the time.
>> >> > >
>> >> > > If it is still not working after that, please post back and tell
>> >> > > us just
>> >> > > what
>> >> > > you did (Just "I tried it" is NOT enough!) and what results you
>> >> > > saw
>> >> > > ("Didn't
>> >> > > work" doesn't give us any clues to work with.), including any
>> >> > > error
>> >> > > messages
>> >> > > VERBATIM. I probably won't be able to help any more, but someone
>> >> > > here
>> >> > > should
>> >> > > have some ideas.
>> >> > >
>> >> > > RC
>> >> > >
>> >> > > "The Earl" <TheEarl@xxxxxx> wrote in message
>> >> > > news:2C04D094-ED76-4B4C-9916-09AEDE27FAA8@xxxxxx
>> >> > >> Well, er.....thanks, guys........now I am totally confused.
>> >> > >>
>> >> > >> What do I do to find out what bits of what I have????
>> >> > >>
>> >> > >> Please tell me in simpleton language what you need to know and
>> >> > >> how I can
>> >> > >> find it out and tell you what you need to help me to sort out the
>> >> > >> problem of
>> >> > >> why my printer don't work.
>> >> > >>
>> >> > >> And please remember... it's ME that's the simpleton. I wish I had
>> >> > >> been
>> >> > >> born
>> >> > >> in the steam age.

09-21-2007

RC

As I said in my previous post, I havehad NO OTHER error messages other than
the "UBS Device Not Recognised", I spent a lot of time noting every step I
have taken and every response from my PC in my earlier post and this,
clearly, is the ONLY message I have recieved.

The post to which you refer is for a "Windows encountered a problem
installing the driver software for your device" message which I have never
received, indeed my infernal machine tells me it has installed the driver OK.
Also, as I said earlier, I have already tried the " Infcache.1" fix to no
avail.

The crunch of this is that, even though the printer driver has installed
correctly, it DOESN'T SHOW IN MY Control Panel>Printers Window, ie it hasn't
been detected as installed, even though the software is there.

Also, I dont seem to have "board" USBs on my machine, only "hubs" - how can
I tell which is which?

Quote:

> How about item 4?
>
> While monitoring the vista.print_fax_scan group, a Microsoft employee (Alan
> Morris) suggested this hotfix for a problem very similar to yours:
>
> http://support.microsoft.com/default.aspx/kb/937187
>
> (The link to obtain the hotfix via the web is located on the page.)
>
> If this hotfix does not help, I suggest that you post to the
> vista.print_fax_scan group for more help. (copy and paste any complete error
> messages you receive, and give a detailed descriptions of everything you have
> tried.)
>
> Good luck.
>
>
> I Bleed Blue and Gold
> GO BEARS!
>
>
> "The Earl" <TheEarl@xxxxxx> wrote in message
> news:CC301390-9CE4-4332-A78C-033AF23B877C@xxxxxx

Quote:

> > Cal Bear 66
> >
> > Thanks for the advice, but I stumble on item 3.
> >
> > As I have said before, I do not have, and never have had, a Canon Printer in
> > my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE and
> > never has been.
> >
> > All I have is "Microsoft XPS Document Writer".
> >
> > I have also tried every USB port on the machine (2 on the front, 4 on the
> > back) - do I have ANY on the board or are they all hub ports??
> > --
> > The Earl, Dubai, UAE
> >
> >
> > "Cal Bear '66" wrote:
> >

Quote:

> >> The biggest problem that people have when installing USB printers is that
> >> they
> >> plug them in BEFORE installing the software and not plugging in the printer
> >> ONLY
> >> when prompted to do so by the driver install program (unless the drivers are
> >> included on the Vista installation disk).
> >>
> >> 1. Disconnect the printer USB cable.
> >> 2. Boot up your computer.
> >> 3. Control Panel > Printers, right click the Canon printer and select
> >> Delete.
> >> 4. In the Printers window: Menu (ALT key if not visible) > File > "Run
> >> as
> >> Administrator" > Server properties... > Drivers tab,
> >> highlight the Canon printer and press the Remove button, Apply. OK. Close
> >> Printers > window.
> >> 5. With USB cable UNPLUGGED -- R E B O O T
> >> 6. Run the Canon setup file.
> >> 7. Plug in the USB cable ONLY when prompted and power on the printer .
> >> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT
> >> unplug
> >> the cable or power off the printer at this point
> >>
> >> From your description, it seems as though you unplugged the USB cable after
> >> step
> >> 7 before you rebooted and then plugged it in again after the computer had
> >> rebooted.
> >>
> >> Good luck.
> >>
> >> I Bleed Blue and Gold
> >> GO BEARS!
> >>
> >>
> >> "The Earl" <TheEarl@xxxxxx> wrote in message
> >> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx
> >> > On thing I forgot:
> >> >
> >> > How can \i tell what is an "onboard" USB port and which is a "hub". They
> >> > all
> >> > look the same to me and I think they are all hubs.
> >> >
> >> > I have tried most of the other ports anyway.
> >> > --
> >> > The Earl, Dubai, UAE
> >> >
> >> >
> >> > "The Earl" wrote:
> >> >
> >> >> Dear Cal Bear '66 and RC White,
> >> >>
> >> >> Thanks for your help.
> >> >>
> >> >> Cal Bear:
> >> >>
> >> >> When I go into Control Panel (Classic View)>Printers there is no printer
> >> >> to
> >> >> highlight and delete. All I have installed is the Microsoft XPS Document
> >> >> Writer. As you see from my previous messages, I had already been to the
> >> >> Canon
> >> >> site and via http://software.canon-europe.com/products/0010324.asp
> >> >> downloaded
> >> >> m6c05mux.exe (there may be some capitals in the real file name.... I
> >> >> cannot
> >> >> read my notes here!!), the English driver for the Pixma 530 on a Vista
> >> >> 32-bit
> >> >> system. Although I had followed all the onscreen instructions it still did
> >> >> not work.
> >> >>
> >> >> This was the position I was in at the end of the last message I sent.
> >> >>
> >> >> Basically, I was left with:
> >> >>
> >> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories:
> >> >>
> >> >> Driver with 3 sub-sub-directories
> >> >>
> >> >> FAX2KXP
> >> >> PRN2KXP
> >> >> SCN86
> >> >>
> >> >> DrvSetup
> >> >>
> >> >> Readme (which, incidentaly says sod-all!!!!)
> >> >>
> >> >> A second directory in C:Program Files containing an uninstall programme
> >> >> and
> >> >> a further copy of the pathetically useless Canon readme file.
> >> >>
> >> >> I had tried various redownloads and reinstalls running the setup files in
> >> >> DrvSetup, all of which, when I plugged in the printer and turned it on,
> >> >> gave
> >> >> me:
> >> >>
> >> >> "USB Device Not Recognised - One of the USB devices attached to this
> >> >> computer has malfunctioned, and windows does not recognise it. For
> >> >> assistance
> >> >> insolving this problem, click this message"
> >> >>
> >> >> Clicking the message gives:
> >> >>
> >> >> "USB Root Hub
> >> >> .....
> >> >> ..... etc
> >> >> Uknown Device"
> >> >>
> >> >> and the so called assistance:
> >> >>
> >> >> "Try reconnecting the device. If windows still does not recognise it
> >> >> replace
> >> >> the device" (It wasn't actually "replace" but I cans read my notes here).
> >> >>
> >> >> Thanks Bill, that's just great - so I'll throw away my new expensive
> >> >> printer, shall I??? Your "assistance" is as usefull as Canon's Readme!!!
> >> >>
> >> >> RC:
> >> >>
> >> >> Please note that, apart from telling me the best driver is installed for
> >> >> my
> >> >> unknown device (See later) this is the ONLY, I repeat ONLY error messages
> >> >> or
> >> >> codes I have recieved in this entire episode. It isn't that I was being
> >> >> lazy
> >> >> or lackadaisical in any way and couldn't be bothered to repeat them
> >> >> verbatim, there just WEREN'T ANY OTHERS!
> >> >>
> >> >> OK Guys, after your last messages and following your advice, I
> >> >> disconnected
> >> >> the MP 530. I then went into the Uninstall programme and ran it. This ran
> >> >> OK
> >> >> and I followed this up by deleting all Canon directories on my PC, went
> >> >> back
> >> >> to the website and redownloaded m6co5mux.exe. When you run this it unzips
> >> >> files to my desktop in a newly created directory "Canon" (See above) but
> >> >> doesnt tell you anything else... so the PC just sits there doing nowt.
> >> >>
> >> >> At this point I then turned of the PC, unplugged it from the mains, went
> >> >> and
> >> >> made a cup of tea, plugged it back in, rebooted (repeated 3 times).
> >> >>
> >> >> When all had settled down I plugged in the MP 530 and turned it on....
> >> >>
> >> >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in
> >> >> again)...
> >> >>
> >> >> Repeated.....
> >> >>
> >> >> "USB Device Not Recognised - ....etc".
> >> >>
> >> >> Then I went into the DrvSetup directory and ran the Setup file:
> >> >>
> >> >> This then ran, adding the "Uninstall" files to the C:/Program Files
> >> >> directory. After a few screens when it told me it was installing (No error
> >> >> messages or codes note!) it then told me to plug in the printer, turn it
> >> >> on.
> >> >>
> >> >> When I clicked OK, it told me it was going to reboot to install the new
> >> >> software and this it did.
> >> >>
> >> >> When it had rebooted, I did as I was bidden (eg plugged in the printer and
> >> >> turned it on) and .................
> >> >>
> >> >> "USB Device Not Recognised - ....etc"
> >> >>
> >> >> If I go into the Control Panel>Hardware and Sound/Printer, I still only
> >> >> have
> >> >> the Microsoft XPS Document Writer installed.
> >> >>
> >> >> If I try to add a printer, it tells me that this is only for non-USB
> >> >> Drivers
> >> >> and USB devices should be automatically detected by windows. HA HA!!
> >> >>
> >> >> Going into device manager and clicking on "Unknown Device" if I try to
> >> >> update the driver with it looking for itself it tells me that the best
> >> >> driver
> >> >> is already installed (See earlier). If I go to "Browse" a driver, it is
> >> >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders) eg
> >> >> where the damn driver has installed itself.
> >> >>
> >> >> You see what I mean... I dont have any other error messages or codes.
> >> >>
> >> >> Where to now??
> >> >>
> >> >> PS You are probably as appalled as I am, RC, at the ignorance of the MS
> >> >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I am a
> >> >> product of a classical education which is why I have these problems with
> >> >> my
> >> >> PC. To what is more usefull in this day and age is a matter of conjecture.
> >> >>
> >> >> --
> >> >> The Earl, Dubai, UAE
> >> >>
> >> >>
> >> >> "Cal Bear '66" wrote:
> >> >>
> >> >> > Canon has both x86 and x64 drivers for his printer:
> >> >> >
> >> >> > http://software.canon-europe.com/products/0010324.asp
> >> >> >
> >> >> > To make sure that ALL drivers for the printer are uninstalled go to
> >> >> > Control
> >> >> > Panel (Classic view) > Printers > highlight the printer and press the
> >> >> > Delete
> >> >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not
> >> >> > visible)
> >> >> > >
> >> >> > File > "Run as Administrator" > Server properties... > Drivers tab,
> >> >> > highlight the printer and press the Remove button, Apply. OK. Close
> >> >> > Printers
> >> >> > window. REBOOT.
> >> >> >
> >> >> > After removing all instances of drivers (Control Panel > Printers) and
> >> >> > applications (Control Panel > Programs and Features) for the printer
> >> >> > and
> >> >> > rebooting, do NOT, repeat do NOT, connect the USB cable to the computer
> >> >> > until
> >> >> > the downloaded driver install tells you to do so.
> >> >> >
> >> >> >
> >> >> > I Bleed Blue and Gold
> >> >> > GO BEARS!
> >> >> >
> >> >> >
> >> >> > "R. C. White" <rc@xxxxxx> wrote in message
> >> >> > news:01ADF37F-A8A9-414B-BBB5-27A1420F4CEA@xxxxxx
> >> >> > > Hi, Earl.
> >> >> > >
> >> >> > > Sorry for the confusion.
> >> >> > >
> >> >> > >>> >> PC also?? It is an HP a6130.me (Whatever that means).
> >> >> > >
> >> >> > > By Googling for "HP a6130.me" from your original post, I got 48 hits,
> >> >> > > including this one:
> >> >> > > http://h10010.www1.hp.com/wwpc/me/en...-80230710.html
> >> >> > >
> >> >> > > Among other facts about your computer there is this:
> >> >> > > Processor type
> >> >> > > a6130.me / a6120.me: Intel ViivT processor technology
> >> >> > > . Intel CoreT2 Duo processor E4400
> >> >> > > a6140.me: Intel ViivT processor technology
> >> >> > > . Intel CoreT2 Duo processor E6550
> >> >> > >
> >> >> > > So "Whatever that means" tells us that it is an HP computer, model
> >> >> > > a6130me,
> >> >> > > and the HP website says it has a Viiv Core2Duo processor, which, like
> >> >> > > almost
> >> >> > > all computers available today, is a 64-bit CPU. (While they pronounce
> >> >> > > it
> >> >> > > funny, it looks to me like "Viiv" is just Roman numerals for 64: VI =
> >> >> > > 6;
> >> >> > > IV =
> >> >> > > 4; so VI IV = 6 4.)
> >> >> > >
> >> >> > > So you do have 64-bit hardware. It is capable of running both 64-bit
> >> >> > > and
> >> >> > > 32-bit operating systems. The choice is yours - or whoever installs
> >> >> > > Windows
> >> >> > > on your computer.
> >> >> > >

09-21-2007

Sorry,

that last post should heve been to Cal Bear 66.
--
The Earl, Dubai, UAE

"The Earl" wrote:

Quote:

> RC
>
> As I said in my previous post, I havehad NO OTHER error messages other than
> the "UBS Device Not Recognised", I spent a lot of time noting every step I
> have taken and every response from my PC in my earlier post and this,
> clearly, is the ONLY message I have recieved.
>
> The post to which you refer is for a "Windows encountered a problem
> installing the driver software for your device" message which I have never
> received, indeed my infernal machine tells me it has installed the driver OK.
> Also, as I said earlier, I have already tried the " Infcache.1" fix to no
> avail.
>
> The crunch of this is that, even though the printer driver has installed
> correctly, it DOESN'T SHOW IN MY Control Panel>Printers Window, ie it hasn't
> been detected as installed, even though the software is there.
>
> Also, I dont seem to have "board" USBs on my machine, only "hubs" - how can
> I tell which is which?
>
>
>

Quote:

> > How about item 4?
> >
> > While monitoring the vista.print_fax_scan group, a Microsoft employee (Alan
> > Morris) suggested this hotfix for a problem very similar to yours:
> >
> > http://support.microsoft.com/default.aspx/kb/937187
> >
> > (The link to obtain the hotfix via the web is located on the page.)
> >
> > If this hotfix does not help, I suggest that you post to the
> > vista.print_fax_scan group for more help. (copy and paste any complete error
> > messages you receive, and give a detailed descriptions of everything you have
> > tried.)
> >
> > Good luck.
> >
> >
> > I Bleed Blue and Gold
> > GO BEARS!
> >
> >
> > "The Earl" <TheEarl@xxxxxx> wrote in message
> > news:CC301390-9CE4-4332-A78C-033AF23B877C@xxxxxx

Quote:

> > > Cal Bear 66
> > >
> > > Thanks for the advice, but I stumble on item 3.
> > >
> > > As I have said before, I do not have, and never have had, a Canon Printer in
> > > my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE and
> > > never has been.
> > >
> > > All I have is "Microsoft XPS Document Writer".
> > >
> > > I have also tried every USB port on the machine (2 on the front, 4 on the
> > > back) - do I have ANY on the board or are they all hub ports??
> > > --
> > > The Earl, Dubai, UAE
> > >
> > >
> > > "Cal Bear '66" wrote:
> > >
> > >> The biggest problem that people have when installing USB printers is that
> > >> they
> > >> plug them in BEFORE installing the software and not plugging in the printer
> > >> ONLY
> > >> when prompted to do so by the driver install program (unless the drivers are
> > >> included on the Vista installation disk).
> > >>
> > >> 1. Disconnect the printer USB cable.
> > >> 2. Boot up your computer.
> > >> 3. Control Panel > Printers, right click the Canon printer and select
> > >> Delete.
> > >> 4. In the Printers window: Menu (ALT key if not visible) > File > "Run
> > >> as
> > >> Administrator" > Server properties... > Drivers tab,
> > >> highlight the Canon printer and press the Remove button, Apply. OK. Close
> > >> Printers > window.
> > >> 5. With USB cable UNPLUGGED -- R E B O O T
> > >> 6. Run the Canon setup file.
> > >> 7. Plug in the USB cable ONLY when prompted and power on the printer .
> > >> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT
> > >> unplug
> > >> the cable or power off the printer at this point
> > >>
> > >> From your description, it seems as though you unplugged the USB cable after
> > >> step
> > >> 7 before you rebooted and then plugged it in again after the computer had
> > >> rebooted.
> > >>
> > >> Good luck.
> > >>
> > >> I Bleed Blue and Gold
> > >> GO BEARS!
> > >>
> > >>
> > >> "The Earl" <TheEarl@xxxxxx> wrote in message
> > >> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx
> > >> > On thing I forgot:
> > >> >
> > >> > How can \i tell what is an "onboard" USB port and which is a "hub". They
> > >> > all
> > >> > look the same to me and I think they are all hubs.
> > >> >
> > >> > I have tried most of the other ports anyway.
> > >> > --
> > >> > The Earl, Dubai, UAE
> > >> >
> > >> >
> > >> > "The Earl" wrote:
> > >> >
> > >> >> Dear Cal Bear '66 and RC White,
> > >> >>
> > >> >> Thanks for your help.
> > >> >>
> > >> >> Cal Bear:
> > >> >>
> > >> >> When I go into Control Panel (Classic View)>Printers there is no printer
> > >> >> to
> > >> >> highlight and delete. All I have installed is the Microsoft XPS Document
> > >> >> Writer. As you see from my previous messages, I had already been to the
> > >> >> Canon
> > >> >> site and via http://software.canon-europe.com/products/0010324.asp
> > >> >> downloaded
> > >> >> m6c05mux.exe (there may be some capitals in the real file name.... I
> > >> >> cannot
> > >> >> read my notes here!!), the English driver for the Pixma 530 on a Vista
> > >> >> 32-bit
> > >> >> system. Although I had followed all the onscreen instructions it still did
> > >> >> not work.
> > >> >>
> > >> >> This was the position I was in at the end of the last message I sent.
> > >> >>
> > >> >> Basically, I was left with:
> > >> >>
> > >> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories:
> > >> >>
> > >> >> Driver with 3 sub-sub-directories
> > >> >>
> > >> >> FAX2KXP
> > >> >> PRN2KXP
> > >> >> SCN86
> > >> >>
> > >> >> DrvSetup
> > >> >>
> > >> >> Readme (which, incidentaly says sod-all!!!!)
> > >> >>
> > >> >> A second directory in C:Program Files containing an uninstall programme
> > >> >> and
> > >> >> a further copy of the pathetically useless Canon readme file.
> > >> >>
> > >> >> I had tried various redownloads and reinstalls running the setup files in
> > >> >> DrvSetup, all of which, when I plugged in the printer and turned it on,
> > >> >> gave
> > >> >> me:
> > >> >>
> > >> >> "USB Device Not Recognised - One of the USB devices attached to this
> > >> >> computer has malfunctioned, and windows does not recognise it. For
> > >> >> assistance
> > >> >> insolving this problem, click this message"
> > >> >>
> > >> >> Clicking the message gives:
> > >> >>
> > >> >> "USB Root Hub
> > >> >> .....
> > >> >> ..... etc
> > >> >> Uknown Device"
> > >> >>
> > >> >> and the so called assistance:
> > >> >>
> > >> >> "Try reconnecting the device. If windows still does not recognise it
> > >> >> replace
> > >> >> the device" (It wasn't actually "replace" but I cans read my notes here).
> > >> >>
> > >> >> Thanks Bill, that's just great - so I'll throw away my new expensive
> > >> >> printer, shall I??? Your "assistance" is as usefull as Canon's Readme!!!
> > >> >>
> > >> >> RC:
> > >> >>
> > >> >> Please note that, apart from telling me the best driver is installed for
> > >> >> my
> > >> >> unknown device (See later) this is the ONLY, I repeat ONLY error messages
> > >> >> or
> > >> >> codes I have recieved in this entire episode. It isn't that I was being
> > >> >> lazy
> > >> >> or lackadaisical in any way and couldn't be bothered to repeat them
> > >> >> verbatim, there just WEREN'T ANY OTHERS!
> > >> >>
> > >> >> OK Guys, after your last messages and following your advice, I
> > >> >> disconnected
> > >> >> the MP 530. I then went into the Uninstall programme and ran it. This ran
> > >> >> OK
> > >> >> and I followed this up by deleting all Canon directories on my PC, went
> > >> >> back
> > >> >> to the website and redownloaded m6co5mux.exe. When you run this it unzips
> > >> >> files to my desktop in a newly created directory "Canon" (See above) but
> > >> >> doesnt tell you anything else... so the PC just sits there doing nowt.
> > >> >>
> > >> >> At this point I then turned of the PC, unplugged it from the mains, went
> > >> >> and
> > >> >> made a cup of tea, plugged it back in, rebooted (repeated 3 times).
> > >> >>
> > >> >> When all had settled down I plugged in the MP 530 and turned it on....
> > >> >>
> > >> >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in
> > >> >> again)...
> > >> >>
> > >> >> Repeated.....
> > >> >>
> > >> >> "USB Device Not Recognised - ....etc".
> > >> >>
> > >> >> Then I went into the DrvSetup directory and ran the Setup file:
> > >> >>
> > >> >> This then ran, adding the "Uninstall" files to the C:/Program Files
> > >> >> directory. After a few screens when it told me it was installing (No error
> > >> >> messages or codes note!) it then told me to plug in the printer, turn it
> > >> >> on.
> > >> >>
> > >> >> When I clicked OK, it told me it was going to reboot to install the new
> > >> >> software and this it did.
> > >> >>
> > >> >> When it had rebooted, I did as I was bidden (eg plugged in the printer and
> > >> >> turned it on) and .................
> > >> >>
> > >> >> "USB Device Not Recognised - ....etc"
> > >> >>
> > >> >> If I go into the Control Panel>Hardware and Sound/Printer, I still only
> > >> >> have
> > >> >> the Microsoft XPS Document Writer installed.
> > >> >>
> > >> >> If I try to add a printer, it tells me that this is only for non-USB
> > >> >> Drivers
> > >> >> and USB devices should be automatically detected by windows. HA HA!!
> > >> >>
> > >> >> Going into device manager and clicking on "Unknown Device" if I try to
> > >> >> update the driver with it looking for itself it tells me that the best
> > >> >> driver
> > >> >> is already installed (See earlier). If I go to "Browse" a driver, it is
> > >> >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders) eg
> > >> >> where the damn driver has installed itself.
> > >> >>
> > >> >> You see what I mean... I dont have any other error messages or codes.
> > >> >>
> > >> >> Where to now??
> > >> >>
> > >> >> PS You are probably as appalled as I am, RC, at the ignorance of the MS
> > >> >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I am a
> > >> >> product of a classical education which is why I have these problems with
> > >> >> my
> > >> >> PC. To what is more usefull in this day and age is a matter of conjecture.
> > >> >>
> > >> >> --
> > >> >> The Earl, Dubai, UAE
> > >> >>
> > >> >>
> > >> >> "Cal Bear '66" wrote:
> > >> >>
> > >> >> > Canon has both x86 and x64 drivers for his printer:
> > >> >> >
> > >> >> > http://software.canon-europe.com/products/0010324.asp
> > >> >> >
> > >> >> > To make sure that ALL drivers for the printer are uninstalled go to
> > >> >> > Control
> > >> >> > Panel (Classic view) > Printers > highlight the printer and press the
> > >> >> > Delete
> > >> >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not
> > >> >> > visible)
> > >> >> > >
> > >> >> > File > "Run as Administrator" > Server properties... > Drivers tab,
> > >> >> > highlight the printer and press the Remove button, Apply. OK. Close
> > >> >> > Printers
> > >> >> > window. REBOOT.
> > >> >> >
> > >> >> > After removing all instances of drivers (Control Panel > Printers) and
> > >> >> > applications (Control Panel > Programs and Features) for the printer
> > >> >> > and
> > >> >> > rebooting, do NOT, repeat do NOT, connect the USB cable to the computer
> > >> >> > until
> > >> >> > the downloaded driver install tells you to do so.
> > >> >> >
> > >> >> >
> > >> >> > I Bleed Blue and Gold
> > >> >> > GO BEARS!
> > >> >> >
> > >> >> >
> > >> >> > "R. C. White" <rc@xxxxxx> wrote in message
> > >> >> > news:01ADF37F-A8A9-414B-BBB5-27A1420F4CEA@xxxxxx
> > >> >> > > Hi, Earl.
> > >> >> > >
> > >> >> > > Sorry for the confusion.
> > >> >> > >
> > >> >> > >>> >> PC also?? It is an HP a6130.me (Whatever that means).
> > >> >> > >
> > >> >> > > By Googling for "HP a6130.me" from your original post, I got 48 hits,
> > >> >> > > including this one:
> > >> >> > > http://h10010.www1.hp.com/wwpc/me/en...-80230710.html
> > >> >> > >
> > >> >> > > Among other facts about your computer there is this:
> > >> >> > > Processor type

09-21-2007

RC

The Pixma 530 has an external 240v a.c. power supply - i dont think it would
require any power through the USB.

Anyway, I have unplugged every device and put the printer into all 6 USB
Ports in turn - all I get is the depressing Dink-dunk sound and the "USB
Device Not Recognised" bubble.
--
The Earl, Dubai, UAE

"R. C. White" wrote:

Quote:

> Hi, Earl.
>
> Modern motherboards (whether acquired as part of a complete system or as a
> bare board so you can build your own computer) come with several USB 2.0
> ports built in. They are usually as you see: some ports on the back of the
> computer case and some on the front. But we can also go to Wal*Mart or Best
> Buy or any other computer vendor and get a "hub", which uses one "incoming"
> cable to connect to one of those "onboard" ports, and then has multiple
> (usually 4 or 8) "outgoing" USB connectors so that several USB devices
> (printers, cameras, etc.) can be plugged into the hub. That's one of the
> beauties of USB: a single onboard port can support many (127 is the number
> I remember from several years ago, when USB was first introduced) USB
> devices. (Like using the genie's 3rd wish to wish for more wishes.)
>
> One possible fly in that ointment is power. Some devices (such as printers)
> need electricity to run their motors to carry out the instructions they are
> getting through the USB cable. The USB cable can deliver enough power for
> most devices, along with instructions and data, if plugged directly into the
> motherboard. But when plugged into a hub, especially if other devices are
> also on that hub, they may not get enough juice. Some hubs are "powered" by
> a separate power cable in addition to the USB cable, but I've never had one
> and don't know how well they work. My HP printer/scanner/copier has its own
> DC power cable which must be plugged in, in addition to the USB cable.
>
> Does your Pixma have or need a power supply in addition to the USB
> connection?
>
> RC
> --
> R. C. White, CPA
> San Marcos, TX
> rc@xxxxxx
> Microsoft Windows MVP
> (Running Windows Live Mail beta in Vista Ultimate x64)
>
> "The Earl" <TheEarl@xxxxxx> wrote in message
> news:CC301390-9CE4-4332-A78C-033AF23B877C@xxxxxx

Quote:

> > Cal Bear 66
> >
> > Thanks for the advice, but I stumble on item 3.
> >
> > As I have said before, I do not have, and never have had, a Canon Printer
> > in
> > my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE
> > and
> > never has been.
> >
> > All I have is "Microsoft XPS Document Writer".
> >
> > I have also tried every USB port on the machine (2 on the front, 4 on the
> > back) - do I have ANY on the board or are they all hub ports??
> > --
> > The Earl, Dubai, UAE
> >
> >
> > "Cal Bear '66" wrote:
> >

Quote:

> >> The biggest problem that people have when installing USB printers is that
> >> they
> >> plug them in BEFORE installing the software and not plugging in the
> >> printer ONLY
> >> when prompted to do so by the driver install program (unless the drivers
> >> are
> >> included on the Vista installation disk).
> >>
> >> 1. Disconnect the printer USB cable.
> >> 2. Boot up your computer.
> >> 3. Control Panel > Printers, right click the Canon printer and select
> >> Delete.
> >> 4. In the Printers window: Menu (ALT key if not visible) > File >
> >> "Run as
> >> Administrator" > Server properties... > Drivers tab,
> >> highlight the Canon printer and press the Remove button, Apply. OK.
> >> Close
> >> Printers > window.
> >> 5. With USB cable UNPLUGGED -- R E B O O T
> >> 6. Run the Canon setup file.
> >> 7. Plug in the USB cable ONLY when prompted and power on the printer .
> >> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT
> >> unplug
> >> the cable or power off the printer at this point
> >>
> >> From your description, it seems as though you unplugged the USB cable
> >> after step
> >> 7 before you rebooted and then plugged it in again after the computer had
> >> rebooted.
> >>
> >> Good luck.
> >>
> >> I Bleed Blue and Gold
> >> GO BEARS!
> >>
> >>
> >> "The Earl" <TheEarl@xxxxxx> wrote in message
> >> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx
> >> > On thing I forgot:
> >> >
> >> > How can \i tell what is an "onboard" USB port and which is a "hub".
> >> > They all
> >> > look the same to me and I think they are all hubs.
> >> >
> >> > I have tried most of the other ports anyway.
> >> > --
> >> > The Earl, Dubai, UAE
> >> >
> >> >
> >> > "The Earl" wrote:
> >> >
> >> >> Dear Cal Bear '66 and RC White,
> >> >>
> >> >> Thanks for your help.
> >> >>
> >> >> Cal Bear:
> >> >>
> >> >> When I go into Control Panel (Classic View)>Printers there is no
> >> >> printer to
> >> >> highlight and delete. All I have installed is the Microsoft XPS
> >> >> Document
> >> >> Writer. As you see from my previous messages, I had already been to
> >> >> the Canon
> >> >> site and via http://software.canon-europe.com/products/0010324.asp
> >> >> downloaded
> >> >> m6c05mux.exe (there may be some capitals in the real file name.... I
> >> >> cannot
> >> >> read my notes here!!), the English driver for the Pixma 530 on a Vista
> >> >> 32-bit
> >> >> system. Although I had followed all the onscreen instructions it still
> >> >> did
> >> >> not work.
> >> >>
> >> >> This was the position I was in at the end of the last message I sent.
> >> >>
> >> >> Basically, I was left with:
> >> >>
> >> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories:
> >> >>
> >> >> Driver with 3 sub-sub-directories
> >> >>
> >> >> FAX2KXP
> >> >> PRN2KXP
> >> >> SCN86
> >> >>
> >> >> DrvSetup
> >> >>
> >> >> Readme (which, incidentaly says sod-all!!!!)
> >> >>
> >> >> A second directory in C:Program Files containing an uninstall
> >> >> programme and
> >> >> a further copy of the pathetically useless Canon readme file.
> >> >>
> >> >> I had tried various redownloads and reinstalls running the setup files
> >> >> in
> >> >> DrvSetup, all of which, when I plugged in the printer and turned it
> >> >> on, gave
> >> >> me:
> >> >>
> >> >> "USB Device Not Recognised - One of the USB devices attached to this
> >> >> computer has malfunctioned, and windows does not recognise it. For
> >> >> assistance
> >> >> insolving this problem, click this message"
> >> >>
> >> >> Clicking the message gives:
> >> >>
> >> >> "USB Root Hub
> >> >> .....
> >> >> ..... etc
> >> >> Uknown Device"
> >> >>
> >> >> and the so called assistance:
> >> >>
> >> >> "Try reconnecting the device. If windows still does not recognise it
> >> >> replace
> >> >> the device" (It wasn't actually "replace" but I cans read my notes
> >> >> here).
> >> >>
> >> >> Thanks Bill, that's just great - so I'll throw away my new expensive
> >> >> printer, shall I??? Your "assistance" is as usefull as Canon's
> >> >> Readme!!!
> >> >>
> >> >> RC:
> >> >>
> >> >> Please note that, apart from telling me the best driver is installed
> >> >> for my
> >> >> unknown device (See later) this is the ONLY, I repeat ONLY error
> >> >> messages or
> >> >> codes I have recieved in this entire episode. It isn't that I was
> >> >> being lazy
> >> >> or lackadaisical in any way and couldn't be bothered to repeat them
> >> >> verbatim, there just WEREN'T ANY OTHERS!
> >> >>
> >> >> OK Guys, after your last messages and following your advice, I
> >> >> disconnected
> >> >> the MP 530. I then went into the Uninstall programme and ran it. This
> >> >> ran OK
> >> >> and I followed this up by deleting all Canon directories on my PC,
> >> >> went back
> >> >> to the website and redownloaded m6co5mux.exe. When you run this it
> >> >> unzips
> >> >> files to my desktop in a newly created directory "Canon" (See above)
> >> >> but
> >> >> doesnt tell you anything else... so the PC just sits there doing nowt.
> >> >>
> >> >> At this point I then turned of the PC, unplugged it from the mains,
> >> >> went and
> >> >> made a cup of tea, plugged it back in, rebooted (repeated 3 times).
> >> >>
> >> >> When all had settled down I plugged in the MP 530 and turned it on....
> >> >>
> >> >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in
> >> >> again)...
> >> >>
> >> >> Repeated.....
> >> >>
> >> >> "USB Device Not Recognised - ....etc".
> >> >>
> >> >> Then I went into the DrvSetup directory and ran the Setup file:
> >> >>
> >> >> This then ran, adding the "Uninstall" files to the C:/Program Files
> >> >> directory. After a few screens when it told me it was installing (No
> >> >> error
> >> >> messages or codes note!) it then told me to plug in the printer, turn
> >> >> it on.
> >> >>
> >> >> When I clicked OK, it told me it was going to reboot to install the
> >> >> new
> >> >> software and this it did.
> >> >>
> >> >> When it had rebooted, I did as I was bidden (eg plugged in the printer
> >> >> and
> >> >> turned it on) and .................
> >> >>
> >> >> "USB Device Not Recognised - ....etc"
> >> >>
> >> >> If I go into the Control Panel>Hardware and Sound/Printer, I still
> >> >> only have
> >> >> the Microsoft XPS Document Writer installed.
> >> >>
> >> >> If I try to add a printer, it tells me that this is only for non-USB
> >> >> Drivers
> >> >> and USB devices should be automatically detected by windows. HA HA!!
> >> >>
> >> >> Going into device manager and clicking on "Unknown Device" if I try to
> >> >> update the driver with it looking for itself it tells me that the best
> >> >> driver
> >> >> is already installed (See earlier). If I go to "Browse" a driver, it
> >> >> is
> >> >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders)
> >> >> eg
> >> >> where the damn driver has installed itself.
> >> >>
> >> >> You see what I mean... I dont have any other error messages or codes.
> >> >>
> >> >> Where to now??
> >> >>
> >> >> PS You are probably as appalled as I am, RC, at the ignorance of the
> >> >> MS
> >> >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I
> >> >> am a
> >> >> product of a classical education which is why I have these problems
> >> >> with my
> >> >> PC. To what is more usefull in this day and age is a matter of
> >> >> conjecture.
> >> >>
> >> >> --
> >> >> The Earl, Dubai, UAE
> >> >>
> >> >>
> >> >> "Cal Bear '66" wrote:
> >> >>
> >> >> > Canon has both x86 and x64 drivers for his printer:
> >> >> >
> >> >> > http://software.canon-europe.com/products/0010324.asp
> >> >> >
> >> >> > To make sure that ALL drivers for the printer are uninstalled go to
> >> >> > Control
> >> >> > Panel (Classic view) > Printers > highlight the printer and press
> >> >> > the
> >> >> > Delete
> >> >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not
> >> >> > visible)
> >> >> > >
> >> >> > File > "Run as Administrator" > Server properties... > Drivers
> >> >> > tab,
> >> >> > highlight the printer and press the Remove button, Apply. OK. Close
> >> >> > Printers
> >> >> > window. REBOOT.
> >> >> >
> >> >> > After removing all instances of drivers (Control Panel > Printers)
> >> >> > and
> >> >> > applications (Control Panel > Programs and Features) for the
> >> >> > printer and
> >> >> > rebooting, do NOT, repeat do NOT, connect the USB cable to the
> >> >> > computer
> >> >> > until
> >> >> > the downloaded driver install tells you to do so.
> >> >> >
> >> >> >
> >> >> > I Bleed Blue and Gold
> >> >> > GO BEARS!
> >> >> >

09-21-2007

Post to the vista.print_fax_scan group.

Alan Morris, a Microsoft employee, is probably your best source of informed
help. As far as I can remember that is the only group he monitors.

I Bleed Blue and Gold
GO BEARS!

"The Earl" <TheEarl@xxxxxx> wrote in message
news:E86723CD-8210-4D60-B02E-EAFE864E3A10@xxxxxx

Quote:

> RC
>
> As I said in my previous post, I havehad NO OTHER error messages other than
> the "UBS Device Not Recognised", I spent a lot of time noting every step I
> have taken and every response from my PC in my earlier post and this,
> clearly, is the ONLY message I have recieved.
>
> The post to which you refer is for a "Windows encountered a problem
> installing the driver software for your device" message which I have never
> received, indeed my infernal machine tells me it has installed the driver OK.
> Also, as I said earlier, I have already tried the " Infcache.1" fix to no
> avail.
>
> The crunch of this is that, even though the printer driver has installed
> correctly, it DOESN'T SHOW IN MY Control Panel>Printers Window, ie it hasn't
> been detected as installed, even though the software is there.
>
> Also, I dont seem to have "board" USBs on my machine, only "hubs" - how can
> I tell which is which?
>
>
>

Quote:

>> How about item 4?
>>
>> While monitoring the vista.print_fax_scan group, a Microsoft employee (Alan
>> Morris) suggested this hotfix for a problem very similar to yours:
>>
>> http://support.microsoft.com/default.aspx/kb/937187
>>
>> (The link to obtain the hotfix via the web is located on the page.)
>>
>> If this hotfix does not help, I suggest that you post to the
>> vista.print_fax_scan group for more help. (copy and paste any complete error
>> messages you receive, and give a detailed descriptions of everything you have
>> tried.)
>>
>> Good luck.
>>
>>
>> I Bleed Blue and Gold
>> GO BEARS!
>>
>>
>> "The Earl" <TheEarl@xxxxxx> wrote in message
>> news:CC301390-9CE4-4332-A78C-033AF23B877C@xxxxxx

Quote:

>> > Cal Bear 66
>> >
>> > Thanks for the advice, but I stumble on item 3.
>> >
>> > As I have said before, I do not have, and never have had, a Canon Printer
>> > in
>> > my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE
>> > and
>> > never has been.
>> >
>> > All I have is "Microsoft XPS Document Writer".
>> >
>> > I have also tried every USB port on the machine (2 on the front, 4 on the
>> > back) - do I have ANY on the board or are they all hub ports??
>> > --
>> > The Earl, Dubai, UAE
>> >
>> >
>> > "Cal Bear '66" wrote:
>> >
>> >> The biggest problem that people have when installing USB printers is that
>> >> they
>> >> plug them in BEFORE installing the software and not plugging in the
>> >> printer
>> >> ONLY
>> >> when prompted to do so by the driver install program (unless the drivers
>> >> are
>> >> included on the Vista installation disk).
>> >>
>> >> 1. Disconnect the printer USB cable.
>> >> 2. Boot up your computer.
>> >> 3. Control Panel > Printers, right click the Canon printer and select
>> >> Delete.
>> >> 4. In the Printers window: Menu (ALT key if not visible) > File >
>> >> "Run
>> >> as
>> >> Administrator" > Server properties... > Drivers tab,
>> >> highlight the Canon printer and press the Remove button, Apply. OK.
>> >> Close
>> >> Printers > window.
>> >> 5. With USB cable UNPLUGGED -- R E B O O T
>> >> 6. Run the Canon setup file.
>> >> 7. Plug in the USB cable ONLY when prompted and power on the printer .
>> >> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT
>> >> unplug
>> >> the cable or power off the printer at this point
>> >>
>> >> From your description, it seems as though you unplugged the USB cable
>> >> after
>> >> step
>> >> 7 before you rebooted and then plugged it in again after the computer had
>> >> rebooted.
>> >>
>> >> Good luck.
>> >>
>> >> I Bleed Blue and Gold
>> >> GO BEARS!
>> >>
>> >>
>> >> "The Earl" <TheEarl@xxxxxx> wrote in message
>> >> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx
>> >> > On thing I forgot:
>> >> >
>> >> > How can \i tell what is an "onboard" USB port and which is a "hub". They
>> >> > all
>> >> > look the same to me and I think they are all hubs.
>> >> >
>> >> > I have tried most of the other ports anyway.
>> >> > --
>> >> > The Earl, Dubai, UAE
>> >> >
>> >> >
>> >> > "The Earl" wrote:
>> >> >
>> >> >> Dear Cal Bear '66 and RC White,
>> >> >>
>> >> >> Thanks for your help.
>> >> >>
>> >> >> Cal Bear:
>> >> >>
>> >> >> When I go into Control Panel (Classic View)>Printers there is no
>> >> >> printer
>> >> >> to
>> >> >> highlight and delete. All I have installed is the Microsoft XPS
>> >> >> Document
>> >> >> Writer. As you see from my previous messages, I had already been to the
>> >> >> Canon
>> >> >> site and via http://software.canon-europe.com/products/0010324.asp
>> >> >> downloaded
>> >> >> m6c05mux.exe (there may be some capitals in the real file name.... I
>> >> >> cannot
>> >> >> read my notes here!!), the English driver for the Pixma 530 on a Vista
>> >> >> 32-bit
>> >> >> system. Although I had followed all the onscreen instructions it still
>> >> >> did
>> >> >> not work.
>> >> >>
>> >> >> This was the position I was in at the end of the last message I sent.
>> >> >>
>> >> >> Basically, I was left with:
>> >> >>
>> >> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories:
>> >> >>
>> >> >> Driver with 3 sub-sub-directories
>> >> >>
>> >> >> FAX2KXP
>> >> >> PRN2KXP
>> >> >> SCN86
>> >> >>
>> >> >> DrvSetup
>> >> >>
>> >> >> Readme (which, incidentaly says sod-all!!!!)
>> >> >>
>> >> >> A second directory in C:Program Files containing an uninstall programme
>> >> >> and
>> >> >> a further copy of the pathetically useless Canon readme file.
>> >> >>
>> >> >> I had tried various redownloads and reinstalls running the setup files
>> >> >> in
>> >> >> DrvSetup, all of which, when I plugged in the printer and turned it on,
>> >> >> gave
>> >> >> me:
>> >> >>
>> >> >> "USB Device Not Recognised - One of the USB devices attached to this
>> >> >> computer has malfunctioned, and windows does not recognise it. For
>> >> >> assistance
>> >> >> insolving this problem, click this message"
>> >> >>
>> >> >> Clicking the message gives:
>> >> >>
>> >> >> "USB Root Hub
>> >> >> .....
>> >> >> ..... etc
>> >> >> Uknown Device"
>> >> >>
>> >> >> and the so called assistance:
>> >> >>
>> >> >> "Try reconnecting the device. If windows still does not recognise it
>> >> >> replace
>> >> >> the device" (It wasn't actually "replace" but I cans read my notes
>> >> >> here).
>> >> >>
>> >> >> Thanks Bill, that's just great - so I'll throw away my new expensive
>> >> >> printer, shall I??? Your "assistance" is as usefull as Canon's
>> >> >> Readme!!!
>> >> >>
>> >> >> RC:
>> >> >>
>> >> >> Please note that, apart from telling me the best driver is installed
>> >> >> for
>> >> >> my
>> >> >> unknown device (See later) this is the ONLY, I repeat ONLY error
>> >> >> messages
>> >> >> or
>> >> >> codes I have recieved in this entire episode. It isn't that I was being
>> >> >> lazy
>> >> >> or lackadaisical in any way and couldn't be bothered to repeat them
>> >> >> verbatim, there just WEREN'T ANY OTHERS!
>> >> >>
>> >> >> OK Guys, after your last messages and following your advice, I
>> >> >> disconnected
>> >> >> the MP 530. I then went into the Uninstall programme and ran it. This
>> >> >> ran
>> >> >> OK
>> >> >> and I followed this up by deleting all Canon directories on my PC, went
>> >> >> back
>> >> >> to the website and redownloaded m6co5mux.exe. When you run this it
>> >> >> unzips
>> >> >> files to my desktop in a newly created directory "Canon" (See above)
>> >> >> but
>> >> >> doesnt tell you anything else... so the PC just sits there doing nowt.
>> >> >>
>> >> >> At this point I then turned of the PC, unplugged it from the mains,
>> >> >> went
>> >> >> and
>> >> >> made a cup of tea, plugged it back in, rebooted (repeated 3 times).
>> >> >>
>> >> >> When all had settled down I plugged in the MP 530 and turned it on....
>> >> >>
>> >> >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in
>> >> >> again)...
>> >> >>
>> >> >> Repeated.....
>> >> >>
>> >> >> "USB Device Not Recognised - ....etc".
>> >> >>
>> >> >> Then I went into the DrvSetup directory and ran the Setup file:
>> >> >>
>> >> >> This then ran, adding the "Uninstall" files to the C:/Program Files
>> >> >> directory. After a few screens when it told me it was installing (No
>> >> >> error
>> >> >> messages or codes note!) it then told me to plug in the printer, turn
>> >> >> it
>> >> >> on.
>> >> >>
>> >> >> When I clicked OK, it told me it was going to reboot to install the new
>> >> >> software and this it did.
>> >> >>
>> >> >> When it had rebooted, I did as I was bidden (eg plugged in the printer
>> >> >> and
>> >> >> turned it on) and .................
>> >> >>
>> >> >> "USB Device Not Recognised - ....etc"
>> >> >>
>> >> >> If I go into the Control Panel>Hardware and Sound/Printer, I still only
>> >> >> have
>> >> >> the Microsoft XPS Document Writer installed.
>> >> >>
>> >> >> If I try to add a printer, it tells me that this is only for non-USB
>> >> >> Drivers
>> >> >> and USB devices should be automatically detected by windows. HA HA!!
>> >> >>
>> >> >> Going into device manager and clicking on "Unknown Device" if I try to
>> >> >> update the driver with it looking for itself it tells me that the best
>> >> >> driver
>> >> >> is already installed (See earlier). If I go to "Browse" a driver, it is
>> >> >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders)
>> >> >> eg
>> >> >> where the damn driver has installed itself.
>> >> >>
>> >> >> You see what I mean... I dont have any other error messages or codes.
>> >> >>
>> >> >> Where to now??
>> >> >>
>> >> >> PS You are probably as appalled as I am, RC, at the ignorance of the MS
>> >> >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I am
>> >> >> a
>> >> >> product of a classical education which is why I have these problems
>> >> >> with
>> >> >> my
>> >> >> PC. To what is more usefull in this day and age is a matter of
>> >> >> conjecture.
>> >> >>
>> >> >> --
>> >> >> The Earl, Dubai, UAE
>> >> >>
>> >> >>
>> >> >> "Cal Bear '66" wrote:
>> >> >>
>> >> >> > Canon has both x86 and x64 drivers for his printer:
>> >> >> >
>> >> >> > http://software.canon-europe.com/products/0010324.asp
>> >> >> >
>> >> >> > To make sure that ALL drivers for the printer are uninstalled go to
>> >> >> > Control
>> >> >> > Panel (Classic view) > Printers > highlight the printer and press
>> >> >> > the
>> >> >> > Delete
>> >> >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not
>> >> >> > visible)
>> >> >> > >
>> >> >> > File > "Run as Administrator" > Server properties... > Drivers
>> >> >> > tab,
>> >> >> > highlight the printer and press the Remove button, Apply. OK. Close
>> >> >> > Printers
>> >> >> > window. REBOOT.
>> >> >> >
>> >> >> > After removing all instances of drivers (Control Panel > Printers)
>> >> >> > and
>> >> >> > applications (Control Panel > Programs and Features) for the
>> >> >> > printer
>> >> >> > and
>> >> >> > rebooting, do NOT, repeat do NOT, connect the USB cable to the
>> >> >> > computer
>> >> >> > until
>> >> >> > the downloaded driver install tells you to do so.
>> >> >> >
>> >> >> >
>> >> >> > I Bleed Blue and Gold
>> >> >> > GO BEARS!
>> >> >> >
>> >> >> >
>> >> >> > "R. C. White" <rc@xxxxxx> wrote in message
>> >> >> > news:01ADF37F-A8A9-414B-BBB5-27A1420F4CEA@xxxxxx
>> >> >> > > Hi, Earl.
>> >> >> > >
>> >> >> > > Sorry for the confusion.
>> >> >> > >
>> >> >> > >>> >> PC also?? It is an HP a6130.me (Whatever that means).
>> >> >> > >
>> >> >> > > By Googling for "HP a6130.me" from your original post, I got 48
>> >> >> > > hits,
>> >> >> > > including this one:
>> >> >> > > http://h10010.www1.hp.com/wwpc/me/en...-80230710.html
>> >> >> > >
>> >> >> > > Among other facts about your computer there is this:
>> >> >> > > Processor type
>> >> >> > > a6130.me / a6120.me: Intel ViivT processor technology
>> >> >> > > . Intel CoreT2 Duo processor E4400
>> >> >> > > a6140.me: Intel ViivT processor technology
>> >> >> > > . Intel CoreT2 Duo processor E6550
>> >> >> > >
>> >> >> > > So "Whatever that means" tells us that it is an HP computer, model
>> >> >> > > a6130me,
>> >> >> > > and the HP website says it has a Viiv Core2Duo processor, which,
>> >> >> > > like
>> >> >> > > almost
>> >> >> > > all computers available today, is a 64-bit CPU. (While they
>> >> >> > > pronounce
>> >> >> > > it
>> >> >> > > funny, it looks to me like "Viiv" is just Roman numerals for 64:
>> >> >> > > VI =
>> >> >> > > 6;
>> >> >> > > IV =
>> >> >> > > 4; so VI IV = 6 4.)
>> >> >> > >
>> >> >> > > So you do have 64-bit hardware. It is capable of running both
>> >> >> > > 64-bit
>> >> >> > > and
>> >> >> > > 32-bit operating systems. The choice is yours - or whoever
>> >> >> > > installs
>> >> >> > > Windows
>> >> >> > > on your computer.
>> >> >> > >

09-20-2007	#11 (permalink)
The Earl n/a posts	Re: USB Device not recognised Dear Cal Bear '66 and RC White, Thanks for your help. Cal Bear: When I go into Control Panel (Classic View)>Printers there is no printer to highlight and delete. All I have installed is the Microsoft XPS Document Writer. As you see from my previous messages, I had already been to the Canon site and via http://software.canon-europe.com/products/0010324.asp downloaded m6c05mux.exe (there may be some capitals in the real file name.... I cannot read my notes here!!), the English driver for the Pixma 530 on a Vista 32-bit system. Although I had followed all the onscreen instructions it still did not work. This was the position I was in at the end of the last message I sent. Basically, I was left with: A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories: Driver with 3 sub-sub-directories FAX2KXP PRN2KXP SCN86 DrvSetup Readme (which, incidentaly says sod-all!!!!) A second directory in C:Program Files containing an uninstall programme and a further copy of the pathetically useless Canon readme file. I had tried various redownloads and reinstalls running the setup files in DrvSetup, all of which, when I plugged in the printer and turned it on, gave me: "USB Device Not Recognised - One of the USB devices attached to this computer has malfunctioned, and windows does not recognise it. For assistance insolving this problem, click this message" Clicking the message gives: "USB Root Hub ..... ..... etc Uknown Device" and the so called assistance: "Try reconnecting the device. If windows still does not recognise it replace the device" (It wasn't actually "replace" but I cans read my notes here). Thanks Bill, that's just great - so I'll throw away my new expensive printer, shall I??? Your "assistance" is as usefull as Canon's Readme!!! RC: Please note that, apart from telling me the best driver is installed for my unknown device (See later) this is the ONLY, I repeat ONLY error messages or codes I have recieved in this entire episode. It isn't that I was being lazy or lackadaisical in any way and couldn't be bothered to repeat them verbatim, there just WEREN'T ANY OTHERS! OK Guys, after your last messages and following your advice, I disconnected the MP 530. I then went into the Uninstall programme and ran it. This ran OK and I followed this up by deleting all Canon directories on my PC, went back to the website and redownloaded m6co5mux.exe. When you run this it unzips files to my desktop in a newly created directory "Canon" (See above) but doesnt tell you anything else... so the PC just sits there doing nowt. At this point I then turned of the PC, unplugged it from the mains, went and made a cup of tea, plugged it back in, rebooted (repeated 3 times). When all had settled down I plugged in the MP 530 and turned it on.... "USB Device Not Recognised - ....etc" (I'm not typing that lot back in again)... Repeated..... "USB Device Not Recognised - ....etc". Then I went into the DrvSetup directory and ran the Setup file: This then ran, adding the "Uninstall" files to the C:/Program Files directory. After a few screens when it told me it was installing (No error messages or codes note!) it then told me to plug in the printer, turn it on. When I clicked OK, it told me it was going to reboot to install the new software and this it did. When it had rebooted, I did as I was bidden (eg plugged in the printer and turned it on) and ................. "USB Device Not Recognised - ....etc" If I go into the Control Panel>Hardware and Sound/Printer, I still only have the Microsoft XPS Document Writer installed. If I try to add a printer, it tells me that this is only for non-USB Drivers and USB devices should be automatically detected by windows. HA HA!! Going into device manager and clicking on "Unknown Device" if I try to update the driver with it looking for itself it tells me that the best driver is already installed (See earlier). If I go to "Browse" a driver, it is already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders) eg where the damn driver has installed itself. You see what I mean... I dont have any other error messages or codes. Where to now?? PS You are probably as appalled as I am, RC, at the ignorance of the MS programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I am a product of a classical education which is why I have these problems with my PC. To what is more usefull in this day and age is a matter of conjecture. -- The Earl, Dubai, UAE "Cal Bear '66" wrote: Quote: > Canon has both x86 and x64 drivers for his printer: > > http://software.canon-europe.com/products/0010324.asp > > To make sure that ALL drivers for the printer are uninstalled go to Control > Panel (Classic view) > Printers > highlight the printer and press the Delete > this printer icon in the tool bar, AND THEN: Menu (ALT key if not visible) > > File > "Run as Administrator" > Server properties... > Drivers tab, > highlight the printer and press the Remove button, Apply. OK. Close Printers > window. REBOOT. > > After removing all instances of drivers (Control Panel > Printers) and > applications (Control Panel > Programs and Features) for the printer and > rebooting, do NOT, repeat do NOT, connect the USB cable to the computer until > the downloaded driver install tells you to do so. > > > I Bleed Blue and Gold > GO BEARS! > > > "R. C. White" <rc@xxxxxx> wrote in message > news:01ADF37F-A8A9-414B-BBB5-27A1420F4CEA@xxxxxx Quote: > > Hi, Earl. > > > > Sorry for the confusion. > > Quote: > >>> >> PC also?? It is an HP a6130.me (Whatever that means). > > > > By Googling for "HP a6130.me" from your original post, I got 48 hits, > > including this one: > > http://h10010.www1.hp.com/wwpc/me/en...-80230710.html > > > > Among other facts about your computer there is this: > > Processor type > > a6130.me / a6120.me: Intel ViivT processor technology > > . Intel CoreT2 Duo processor E4400 > > a6140.me: Intel ViivT processor technology > > . Intel CoreT2 Duo processor E6550 > > > > So "Whatever that means" tells us that it is an HP computer, model a6130me, > > and the HP website says it has a Viiv Core2Duo processor, which, like almost > > all computers available today, is a 64-bit CPU. (While they pronounce it > > funny, it looks to me like "Viiv" is just Roman numerals for 64: VI = 6; IV = > > 4; so VI IV = 6 4.) > > > > So you do have 64-bit hardware. It is capable of running both 64-bit and > > 32-bit operating systems. The choice is yours - or whoever installs Windows > > on your computer. > > > > If you install the 64-bit version of Windows - either WinXP x64 or Vista x64 - > > then you can run both 32-bit and 64-bit software, such as Office or Quicken - > > or your favorite games. So far, there are very few 64-bit applications > > available, but 64-bit Windows will run the multitude of 32-bit software > > without a hiccup. > > > > If you install the 32-bit version of Windows - either WinXP Pro or Vista x86 - > > then you can run all the 32-bit software you can find. > > > > Do you have a "32-bit system"? Depends on how you define "system". You have > > installed the 32-bit version of Vista, as the System Properties window tells > > you, so I would say that you are running a 32-bit system on 64-bit hardware. > > Since printer drivers translate between the printer hardware and the operating > > system, you need the 32-bit drivers for your printer. (When/if you install > > Vista x64, you'll need the 64-bit drivers.) > > > > > > Why won't your printer work? As I said, I've never had a Canon, so I can't > > say for sure. But, I suggest that you unplug the printer completely. Then > > reboot Vista x86 at least a couple of times to let it "clear its head" and > > forget that it ever saw a printer. Then plug the printer in again (both power > > and USB cables, of course, and to an onboard USB port, not to a hub). Reboot > > Vista x86 and watch the screen closely as Vista detects the "new" hardware and > > installs drivers for it. The drivers MIGHT have come with Vista; if not, > > Vista will probably try to find it on the Internet, so be sure you are online > > at the time. > > > > If it is still not working after that, please post back and tell us just what > > you did (Just "I tried it" is NOT enough!) and what results you saw ("Didn't > > work" doesn't give us any clues to work with.), including any error messages > > VERBATIM. I probably won't be able to help any more, but someone here should > > have some ideas. > > > > RC > > -- > > R. C. White, CPA > > San Marcos, TX > > rc@xxxxxx > > Microsoft Windows MVP > > (Running Windows Live Mail beta in Vista Ultimate x64) > > > > "The Earl" <TheEarl@xxxxxx> wrote in message > > news:2C04D094-ED76-4B4C-9916-09AEDE27FAA8@xxxxxx Quote: > >> Well, er.....thanks, guys........now I am totally confused. > >> > >> What do I do to find out what bits of what I have???? > >> > >> Please tell me in simpleton language what you need to know and how I can > >> find it out and tell you what you need to help me to sort out the problem of > >> why my printer don't work. > >> > >> And please remember... it's ME that's the simpleton. I wish I had been born > >> in the steam age. > >> > >> -- > >> The Earl, Dubai, UAE > >> > >> > >> "Cal Bear '66" wrote: > >> > >>> In Device Manager > Computer: "ACPI x86 based PC" > >>> > >>> In this case the x86 merely means that your PC processor is based on the > >>> XXX86 > >>> (CISC -- complex instruction set computing) architecture as apposed to the > >>> old > >>> Motorola processor or the RISC -- reduced instruction set computing (IBM > >>> Power > >>> PC, Sun, etc) processors. > >>> > >>> It does not mean that the processor is incapable of handling x64 > >>> instructions or > >>> that the operating system in use is 32-bit (x86). > >>> > >>> > >>> I Bleed Blue and Gold > >>> GO BEARS! > >>> > >>> > >>> "R. C. White" <rc@xxxxxx> wrote in message > >>> news:61B36DFB-E288-4013-9D4E-138712B1BA74@xxxxxx > >>> > Hi, Earl. > >>> > > >>> >> it says "ACPI x86 based PC". Does that mean I have a 32-bit > >>> > > >>> > Yep. In Microsoft-speak, x86 means 32-bit. > >>> > > >>> > The first IBM PC used an Intel 8088 CPU, which was an 8086 with an 8-bit > >>> > bus, > >>> > rather than a 16-bit. (I'm an accountant, not a techie, so this might not > >>> > be > >>> > technically correct, but it's close enough for today.) Then the Tandy > >>> > 2000 > >>> > and one or two other computers used an 80186 in the mid-1980s. This was > >>> > followed by the 80286, the 386 (Intel dropped the 80 along about here), > >>> > the > >>> > 486 and the - no, not 586 - the Pentium. The whole family of CPUs came to > >>> > be > >>> > referred to as x86, and that's what MSFT adopted a couple of years ago to > >>> > differentiate the 32-bit WinXP and Vista from the 64-bit. > >>> > > >>> > In a 64-bit WinXP or Vista installation, 32-bit applications (which are > >>> > still > >>> > almost all apps on the market) are installed into the new-and-only-in-x64 > >>> > folder "C:\Program Files (x86)", while new 64-bit apps (when there are > >>> > any) go > >>> > into the familiar "C:\Program Files". I don't know why they didn't just > >>> > keep > >>> > the old name for 32-bit and use (x64) for 64-bit. When we dual-boot both > >>> > 32-bit and 64-bit operating systems, this creates a LOT of confusion! > >>> > > >>> > But none of that concerns you for now - except that x86 = 32-bit. > >>> > > >>> > RC > >>> > > >>> > "The Earl" <TheEarl@xxxxxx> wrote in message > >>> > news:B3223048-0676-45CE-80F5-9C8B53883A55@xxxxxx > >>> >> Following your instructions, it says 32-bit operating system. > >>> >> > >>> >> How do I find out if my hardware is 32-bit or 64-bit?? Under "Device > >>> >> Manager"/Computer it says "ACPI x86 based PC". Does that mean I have a > >>> >> 32-bit > >>> >> PC also?? It is an HP a6130.me (Whatever that means). > >>> >> -- > >>> >> The Earl, Dubai, UAE > >>> >> > >>> >> > >>> >> "The Earl" wrote: > >>> >> > >>> >>> I have a Canon Pixma 530 Multifunctional Printer/Scanner/FAX which I am > >>> >>> trying to connect to my new HP computer with Vista (I think it is 32 > >>> >>> bit, if > >>> >>> that is what "32x" means) - it dont work, a total of 1,200 worth of kit > >>> >>> that > >>> >>> is TOTALLY USELESS!!!!!!! (I have been messing around with this for a > >>> >>> week > >>> >>> now which is why I am a tad irritable and about to chuck the lot out the > >>> >>> window). > >>> >>> > >>> >>> There is nothing wrong with the printer - it works fine on my laptop > >>> >>> with > >>> >>> Windows XP and other devices (camera, external drive) work fine on the > >>> >>> USBs, > >>> >>> I have already recieved a first response from the Canon Helpdesk and, > >>> >>> following their advice, downloaded, unzipped and installed the > >>> >>> "appropriate" > >>> >>> driver... my PC even tells me that it has installed it correctly - > >>> >>> super!!!! > >>> >>> > >>> >>> Until I connect the MP530, only to recieve the "USB Device not > >>> >>> recognised" > >>> >>> message. I have tried every bit of advice I have been able to glean from > >>> >>> googling the problem to death and scouring this forum - still no good. I > >>> >>> have > >>> >>> deleted INFCACHE.1, reinstalled it, unplugged the PC, plugged it back > >>> >>> in, > >>> >>> rebooted with the printer plug in, rebooted with the printer plug out, > >>> >>> tried > >>> >>> to manually point the "unknown device" to any drive anyywhere that the > >>> >>> drivers may have been secreted to and many, many other totally fruitless > >>> >>> exercises. > >>> >>> > >>> >>> I am rapidly coming to the conclusion that this is either something > >>> >>> totally > >>> >>> dumb that I have done (quite possible) or a major problem with Vista > >>> >>> that > >>> >>> urgently needs sorting (Are you reading this Bill???), and this is > >>> >>> reinforced > >>> >>> by the sheer volume of similar pleas for help you can find on forums all > >>> >>> over > >>> >>> the internet. > >>> >>> > >>> >>> I need a response to this quickly, I have too much work piling up and > >>> >>> need > >>> >>> to use the new machine urgently. This is starting to affect my bottom > >>> >>> line > >>> >>> > >>> >>> PLEASE SOMEBODY TELL ME WHAT TO DO !!!!!!!!!!!!!! > >>> >>> -- > >>> >>> The Earl, Dubai, UAE > > > >
My System Specs

09-20-2007	#12 (permalink)
The Earl n/a posts	Re: USB Device not recognised On thing I forgot: How can \i tell what is an "onboard" USB port and which is a "hub". They all look the same to me and I think they are all hubs. I have tried most of the other ports anyway. -- The Earl, Dubai, UAE "The Earl" wrote: Quote: > Dear Cal Bear '66 and RC White, > > Thanks for your help. > > Cal Bear: > > When I go into Control Panel (Classic View)>Printers there is no printer to > highlight and delete. All I have installed is the Microsoft XPS Document > Writer. As you see from my previous messages, I had already been to the Canon > site and via http://software.canon-europe.com/products/0010324.asp downloaded > m6c05mux.exe (there may be some capitals in the real file name.... I cannot > read my notes here!!), the English driver for the Pixma 530 on a Vista 32-bit > system. Although I had followed all the onscreen instructions it still did > not work. > > This was the position I was in at the end of the last message I sent. > > Basically, I was left with: > > A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories: > > Driver with 3 sub-sub-directories > > FAX2KXP > PRN2KXP > SCN86 > > DrvSetup > > Readme (which, incidentaly says sod-all!!!!) > > A second directory in C:Program Files containing an uninstall programme and > a further copy of the pathetically useless Canon readme file. > > I had tried various redownloads and reinstalls running the setup files in > DrvSetup, all of which, when I plugged in the printer and turned it on, gave > me: > > "USB Device Not Recognised - One of the USB devices attached to this > computer has malfunctioned, and windows does not recognise it. For assistance > insolving this problem, click this message" > > Clicking the message gives: > > "USB Root Hub > ..... > ..... etc > Uknown Device" > > and the so called assistance: > > "Try reconnecting the device. If windows still does not recognise it replace > the device" (It wasn't actually "replace" but I cans read my notes here). > > Thanks Bill, that's just great - so I'll throw away my new expensive > printer, shall I??? Your "assistance" is as usefull as Canon's Readme!!! > > RC: > > Please note that, apart from telling me the best driver is installed for my > unknown device (See later) this is the ONLY, I repeat ONLY error messages or > codes I have recieved in this entire episode. It isn't that I was being lazy > or lackadaisical in any way and couldn't be bothered to repeat them > verbatim, there just WEREN'T ANY OTHERS! > > OK Guys, after your last messages and following your advice, I disconnected > the MP 530. I then went into the Uninstall programme and ran it. This ran OK > and I followed this up by deleting all Canon directories on my PC, went back > to the website and redownloaded m6co5mux.exe. When you run this it unzips > files to my desktop in a newly created directory "Canon" (See above) but > doesnt tell you anything else... so the PC just sits there doing nowt. > > At this point I then turned of the PC, unplugged it from the mains, went and > made a cup of tea, plugged it back in, rebooted (repeated 3 times). > > When all had settled down I plugged in the MP 530 and turned it on.... > > "USB Device Not Recognised - ....etc" (I'm not typing that lot back in > again)... > > Repeated..... > > "USB Device Not Recognised - ....etc". > > Then I went into the DrvSetup directory and ran the Setup file: > > This then ran, adding the "Uninstall" files to the C:/Program Files > directory. After a few screens when it told me it was installing (No error > messages or codes note!) it then told me to plug in the printer, turn it on. > > When I clicked OK, it told me it was going to reboot to install the new > software and this it did. > > When it had rebooted, I did as I was bidden (eg plugged in the printer and > turned it on) and ................. > > "USB Device Not Recognised - ....etc" > > If I go into the Control Panel>Hardware and Sound/Printer, I still only have > the Microsoft XPS Document Writer installed. > > If I try to add a printer, it tells me that this is only for non-USB Drivers > and USB devices should be automatically detected by windows. HA HA!! > > Going into device manager and clicking on "Unknown Device" if I try to > update the driver with it looking for itself it tells me that the best driver > is already installed (See earlier). If I go to "Browse" a driver, it is > already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders) eg > where the damn driver has installed itself. > > You see what I mean... I dont have any other error messages or codes. > > Where to now?? > > PS You are probably as appalled as I am, RC, at the ignorance of the MS > programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I am a > product of a classical education which is why I have these problems with my > PC. To what is more usefull in this day and age is a matter of conjecture. > > -- > The Earl, Dubai, UAE > > > "Cal Bear '66" wrote: > Quote: > > Canon has both x86 and x64 drivers for his printer: > > > > http://software.canon-europe.com/products/0010324.asp > > > > To make sure that ALL drivers for the printer are uninstalled go to Control > > Panel (Classic view) > Printers > highlight the printer and press the Delete > > this printer icon in the tool bar, AND THEN: Menu (ALT key if not visible) > > > File > "Run as Administrator" > Server properties... > Drivers tab, > > highlight the printer and press the Remove button, Apply. OK. Close Printers > > window. REBOOT. > > > > After removing all instances of drivers (Control Panel > Printers) and > > applications (Control Panel > Programs and Features) for the printer and > > rebooting, do NOT, repeat do NOT, connect the USB cable to the computer until > > the downloaded driver install tells you to do so. > > > > > > I Bleed Blue and Gold > > GO BEARS! > > > > > > "R. C. White" <rc@xxxxxx> wrote in message > > news:01ADF37F-A8A9-414B-BBB5-27A1420F4CEA@xxxxxx Quote: > > > Hi, Earl. > > > > > > Sorry for the confusion. > > > > > >>> >> PC also?? It is an HP a6130.me (Whatever that means). > > > > > > By Googling for "HP a6130.me" from your original post, I got 48 hits, > > > including this one: > > > http://h10010.www1.hp.com/wwpc/me/en...-80230710.html > > > > > > Among other facts about your computer there is this: > > > Processor type > > > a6130.me / a6120.me: Intel ViivT processor technology > > > . Intel CoreT2 Duo processor E4400 > > > a6140.me: Intel ViivT processor technology > > > . Intel CoreT2 Duo processor E6550 > > > > > > So "Whatever that means" tells us that it is an HP computer, model a6130me, > > > and the HP website says it has a Viiv Core2Duo processor, which, like almost > > > all computers available today, is a 64-bit CPU. (While they pronounce it > > > funny, it looks to me like "Viiv" is just Roman numerals for 64: VI = 6; IV = > > > 4; so VI IV = 6 4.) > > > > > > So you do have 64-bit hardware. It is capable of running both 64-bit and > > > 32-bit operating systems. The choice is yours - or whoever installs Windows > > > on your computer. > > > > > > If you install the 64-bit version of Windows - either WinXP x64 or Vista x64 - > > > then you can run both 32-bit and 64-bit software, such as Office or Quicken - > > > or your favorite games. So far, there are very few 64-bit applications > > > available, but 64-bit Windows will run the multitude of 32-bit software > > > without a hiccup. > > > > > > If you install the 32-bit version of Windows - either WinXP Pro or Vista x86 - > > > then you can run all the 32-bit software you can find. > > > > > > Do you have a "32-bit system"? Depends on how you define "system". You have > > > installed the 32-bit version of Vista, as the System Properties window tells > > > you, so I would say that you are running a 32-bit system on 64-bit hardware. > > > Since printer drivers translate between the printer hardware and the operating > > > system, you need the 32-bit drivers for your printer. (When/if you install > > > Vista x64, you'll need the 64-bit drivers.) > > > > > > > > > Why won't your printer work? As I said, I've never had a Canon, so I can't > > > say for sure. But, I suggest that you unplug the printer completely. Then > > > reboot Vista x86 at least a couple of times to let it "clear its head" and > > > forget that it ever saw a printer. Then plug the printer in again (both power > > > and USB cables, of course, and to an onboard USB port, not to a hub). Reboot > > > Vista x86 and watch the screen closely as Vista detects the "new" hardware and > > > installs drivers for it. The drivers MIGHT have come with Vista; if not, > > > Vista will probably try to find it on the Internet, so be sure you are online > > > at the time. > > > > > > If it is still not working after that, please post back and tell us just what > > > you did (Just "I tried it" is NOT enough!) and what results you saw ("Didn't > > > work" doesn't give us any clues to work with.), including any error messages > > > VERBATIM. I probably won't be able to help any more, but someone here should > > > have some ideas. > > > > > > RC > > > -- > > > R. C. White, CPA > > > San Marcos, TX > > > rc@xxxxxx > > > Microsoft Windows MVP > > > (Running Windows Live Mail beta in Vista Ultimate x64) > > > > > > "The Earl" <TheEarl@xxxxxx> wrote in message > > > news:2C04D094-ED76-4B4C-9916-09AEDE27FAA8@xxxxxx > > >> Well, er.....thanks, guys........now I am totally confused. > > >> > > >> What do I do to find out what bits of what I have???? > > >> > > >> Please tell me in simpleton language what you need to know and how I can > > >> find it out and tell you what you need to help me to sort out the problem of > > >> why my printer don't work. > > >> > > >> And please remember... it's ME that's the simpleton. I wish I had been born > > >> in the steam age. > > >> > > >> -- > > >> The Earl, Dubai, UAE > > >> > > >> > > >> "Cal Bear '66" wrote: > > >> > > >>> In Device Manager > Computer: "ACPI x86 based PC" > > >>> > > >>> In this case the x86 merely means that your PC processor is based on the > > >>> XXX86 > > >>> (CISC -- complex instruction set computing) architecture as apposed to the > > >>> old > > >>> Motorola processor or the RISC -- reduced instruction set computing (IBM > > >>> Power > > >>> PC, Sun, etc) processors. > > >>> > > >>> It does not mean that the processor is incapable of handling x64 > > >>> instructions or > > >>> that the operating system in use is 32-bit (x86). > > >>> > > >>> > > >>> I Bleed Blue and Gold > > >>> GO BEARS! > > >>> > > >>> > > >>> "R. C. White" <rc@xxxxxx> wrote in message > > >>> news:61B36DFB-E288-4013-9D4E-138712B1BA74@xxxxxx > > >>> > Hi, Earl. > > >>> > > > >>> >> it says "ACPI x86 based PC". Does that mean I have a 32-bit > > >>> > > > >>> > Yep. In Microsoft-speak, x86 means 32-bit. > > >>> > > > >>> > The first IBM PC used an Intel 8088 CPU, which was an 8086 with an 8-bit > > >>> > bus, > > >>> > rather than a 16-bit. (I'm an accountant, not a techie, so this might not > > >>> > be > > >>> > technically correct, but it's close enough for today.) Then the Tandy > > >>> > 2000 > > >>> > and one or two other computers used an 80186 in the mid-1980s. This was > > >>> > followed by the 80286, the 386 (Intel dropped the 80 along about here), > > >>> > the > > >>> > 486 and the - no, not 586 - the Pentium. The whole family of CPUs came to > > >>> > be > > >>> > referred to as x86, and that's what MSFT adopted a couple of years ago to > > >>> > differentiate the 32-bit WinXP and Vista from the 64-bit. > > >>> > > > >>> > In a 64-bit WinXP or Vista installation, 32-bit applications (which are > > >>> > still > > >>> > almost all apps on the market) are installed into the new-and-only-in-x64 > > >>> > folder "C:\Program Files (x86)", while new 64-bit apps (when there are > > >>> > any) go > > >>> > into the familiar "C:\Program Files". I don't know why they didn't just > > >>> > keep > > >>> > the old name for 32-bit and use (x64) for 64-bit. When we dual-boot both > > >>> > 32-bit and 64-bit operating systems, this creates a LOT of confusion! > > >>> > > > >>> > But none of that concerns you for now - except that x86 = 32-bit. > > >>> > > > >>> > RC > > >>> > > > >>> > "The Earl" <TheEarl@xxxxxx> wrote in message > > >>> > news:B3223048-0676-45CE-80F5-9C8B53883A55@xxxxxx > > >>> >> Following your instructions, it says 32-bit operating system. > > >>> >> > > >>> >> How do I find out if my hardware is 32-bit or 64-bit?? Under "Device > > >>> >> Manager"/Computer it says "ACPI x86 based PC". Does that mean I have a > > >>> >> 32-bit > > >>> >> PC also?? It is an HP a6130.me (Whatever that means). > > >>> >> -- > > >>> >> The Earl, Dubai, UAE
My System Specs

09-20-2007	#13 (permalink)
Cal Bear '66 n/a posts	Re: USB Device not recognised The biggest problem that people have when installing USB printers is that they plug them in BEFORE installing the software and not plugging in the printer ONLY when prompted to do so by the driver install program (unless the drivers are included on the Vista installation disk). 1. Disconnect the printer USB cable. 2. Boot up your computer. 3. Control Panel > Printers, right click the Canon printer and select Delete. 4. In the Printers window: Menu (ALT key if not visible) > File > "Run as Administrator" > Server properties... > Drivers tab, highlight the Canon printer and press the Remove button, Apply. OK. Close Printers > window. 5. With USB cable UNPLUGGED -- R E B O O T 6. Run the Canon setup file. 7. Plug in the USB cable ONLY when prompted and power on the printer . 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT unplug the cable or power off the printer at this point From your description, it seems as though you unplugged the USB cable after step 7 before you rebooted and then plugged it in again after the computer had rebooted. Good luck. I Bleed Blue and Gold GO BEARS! "The Earl" <TheEarl@xxxxxx> wrote in message news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx Quote: > On thing I forgot: > > How can \i tell what is an "onboard" USB port and which is a "hub". They all > look the same to me and I think they are all hubs. > > I have tried most of the other ports anyway. > -- > The Earl, Dubai, UAE > > > "The Earl" wrote: > Quote: >> Dear Cal Bear '66 and RC White, >> >> Thanks for your help. >> >> Cal Bear: >> >> When I go into Control Panel (Classic View)>Printers there is no printer to >> highlight and delete. All I have installed is the Microsoft XPS Document >> Writer. As you see from my previous messages, I had already been to the Canon >> site and via http://software.canon-europe.com/products/0010324.asp downloaded >> m6c05mux.exe (there may be some capitals in the real file name.... I cannot >> read my notes here!!), the English driver for the Pixma 530 on a Vista 32-bit >> system. Although I had followed all the onscreen instructions it still did >> not work. >> >> This was the position I was in at the end of the last message I sent. >> >> Basically, I was left with: >> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories: >> >> Driver with 3 sub-sub-directories >> >> FAX2KXP >> PRN2KXP >> SCN86 >> >> DrvSetup >> >> Readme (which, incidentaly says sod-all!!!!) >> >> A second directory in C:Program Files containing an uninstall programme and >> a further copy of the pathetically useless Canon readme file. >> >> I had tried various redownloads and reinstalls running the setup files in >> DrvSetup, all of which, when I plugged in the printer and turned it on, gave >> me: >> >> "USB Device Not Recognised - One of the USB devices attached to this >> computer has malfunctioned, and windows does not recognise it. For assistance >> insolving this problem, click this message" >> >> Clicking the message gives: >> >> "USB Root Hub >> ..... >> ..... etc >> Uknown Device" >> >> and the so called assistance: >> >> "Try reconnecting the device. If windows still does not recognise it replace >> the device" (It wasn't actually "replace" but I cans read my notes here). >> >> Thanks Bill, that's just great - so I'll throw away my new expensive >> printer, shall I??? Your "assistance" is as usefull as Canon's Readme!!! >> >> RC: >> >> Please note that, apart from telling me the best driver is installed for my >> unknown device (See later) this is the ONLY, I repeat ONLY error messages or >> codes I have recieved in this entire episode. It isn't that I was being lazy >> or lackadaisical in any way and couldn't be bothered to repeat them >> verbatim, there just WEREN'T ANY OTHERS! >> >> OK Guys, after your last messages and following your advice, I disconnected >> the MP 530. I then went into the Uninstall programme and ran it. This ran OK >> and I followed this up by deleting all Canon directories on my PC, went back >> to the website and redownloaded m6co5mux.exe. When you run this it unzips >> files to my desktop in a newly created directory "Canon" (See above) but >> doesnt tell you anything else... so the PC just sits there doing nowt. >> >> At this point I then turned of the PC, unplugged it from the mains, went and >> made a cup of tea, plugged it back in, rebooted (repeated 3 times). >> >> When all had settled down I plugged in the MP 530 and turned it on.... >> >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in >> again)... >> >> Repeated..... >> >> "USB Device Not Recognised - ....etc". >> >> Then I went into the DrvSetup directory and ran the Setup file: >> >> This then ran, adding the "Uninstall" files to the C:/Program Files >> directory. After a few screens when it told me it was installing (No error >> messages or codes note!) it then told me to plug in the printer, turn it on. >> >> When I clicked OK, it told me it was going to reboot to install the new >> software and this it did. >> >> When it had rebooted, I did as I was bidden (eg plugged in the printer and >> turned it on) and ................. >> >> "USB Device Not Recognised - ....etc" >> >> If I go into the Control Panel>Hardware and Sound/Printer, I still only have >> the Microsoft XPS Document Writer installed. >> >> If I try to add a printer, it tells me that this is only for non-USB Drivers >> and USB devices should be automatically detected by windows. HA HA!! >> >> Going into device manager and clicking on "Unknown Device" if I try to >> update the driver with it looking for itself it tells me that the best driver >> is already installed (See earlier). If I go to "Browse" a driver, it is >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders) eg >> where the damn driver has installed itself. >> >> You see what I mean... I dont have any other error messages or codes. >> >> Where to now?? >> >> PS You are probably as appalled as I am, RC, at the ignorance of the MS >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I am a >> product of a classical education which is why I have these problems with my >> PC. To what is more usefull in this day and age is a matter of conjecture. >> >> -- >> The Earl, Dubai, UAE >> >> >> "Cal Bear '66" wrote: >> Quote: >> > Canon has both x86 and x64 drivers for his printer: >> > >> > http://software.canon-europe.com/products/0010324.asp >> > >> > To make sure that ALL drivers for the printer are uninstalled go to >> > Control >> > Panel (Classic view) > Printers > highlight the printer and press the >> > Delete >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not visible) >> > > >> > File > "Run as Administrator" > Server properties... > Drivers tab, >> > highlight the printer and press the Remove button, Apply. OK. Close >> > Printers >> > window. REBOOT. >> > >> > After removing all instances of drivers (Control Panel > Printers) and >> > applications (Control Panel > Programs and Features) for the printer and >> > rebooting, do NOT, repeat do NOT, connect the USB cable to the computer >> > until >> > the downloaded driver install tells you to do so. >> > >> > >> > I Bleed Blue and Gold >> > GO BEARS! >> > >> > >> > "R. C. White" <rc@xxxxxx> wrote in message >> > news:01ADF37F-A8A9-414B-BBB5-27A1420F4CEA@xxxxxx >> > > Hi, Earl. >> > > >> > > Sorry for the confusion. >> > > >> > >>> >> PC also?? It is an HP a6130.me (Whatever that means). >> > > >> > > By Googling for "HP a6130.me" from your original post, I got 48 hits, >> > > including this one: >> > > http://h10010.www1.hp.com/wwpc/me/en...-80230710.html >> > > >> > > Among other facts about your computer there is this: >> > > Processor type >> > > a6130.me / a6120.me: Intel ViivT processor technology >> > > . Intel CoreT2 Duo processor E4400 >> > > a6140.me: Intel ViivT processor technology >> > > . Intel CoreT2 Duo processor E6550 >> > > >> > > So "Whatever that means" tells us that it is an HP computer, model >> > > a6130me, >> > > and the HP website says it has a Viiv Core2Duo processor, which, like >> > > almost >> > > all computers available today, is a 64-bit CPU. (While they pronounce it >> > > funny, it looks to me like "Viiv" is just Roman numerals for 64: VI = 6; >> > > IV = >> > > 4; so VI IV = 6 4.) >> > > >> > > So you do have 64-bit hardware. It is capable of running both 64-bit and >> > > 32-bit operating systems. The choice is yours - or whoever installs >> > > Windows >> > > on your computer. >> > > >> > > If you install the 64-bit version of Windows - either WinXP x64 or Vista >> > > x64 - >> > > then you can run both 32-bit and 64-bit software, such as Office or >> > > Quicken - >> > > or your favorite games. So far, there are very few 64-bit applications >> > > available, but 64-bit Windows will run the multitude of 32-bit software >> > > without a hiccup. >> > > >> > > If you install the 32-bit version of Windows - either WinXP Pro or Vista >> > > x86 - >> > > then you can run all the 32-bit software you can find. >> > > >> > > Do you have a "32-bit system"? Depends on how you define "system". You >> > > have >> > > installed the 32-bit version of Vista, as the System Properties window >> > > tells >> > > you, so I would say that you are running a 32-bit system on 64-bit >> > > hardware. >> > > Since printer drivers translate between the printer hardware and the >> > > operating >> > > system, you need the 32-bit drivers for your printer. (When/if you >> > > install >> > > Vista x64, you'll need the 64-bit drivers.) >> > > >> > > >> > > Why won't your printer work? As I said, I've never had a Canon, so I >> > > can't >> > > say for sure. But, I suggest that you unplug the printer completely. >> > > Then >> > > reboot Vista x86 at least a couple of times to let it "clear its head" >> > > and >> > > forget that it ever saw a printer. Then plug the printer in again (both >> > > power >> > > and USB cables, of course, and to an onboard USB port, not to a hub). >> > > Reboot >> > > Vista x86 and watch the screen closely as Vista detects the "new" >> > > hardware and >> > > installs drivers for it. The drivers MIGHT have come with Vista; if not, >> > > Vista will probably try to find it on the Internet, so be sure you are >> > > online >> > > at the time. >> > > >> > > If it is still not working after that, please post back and tell us just >> > > what >> > > you did (Just "I tried it" is NOT enough!) and what results you saw >> > > ("Didn't >> > > work" doesn't give us any clues to work with.), including any error >> > > messages >> > > VERBATIM. I probably won't be able to help any more, but someone here >> > > should >> > > have some ideas. >> > > >> > > RC >> > > -- >> > > R. C. White, CPA >> > > San Marcos, TX >> > > rc@xxxxxx >> > > Microsoft Windows MVP >> > > (Running Windows Live Mail beta in Vista Ultimate x64) >> > > >> > > "The Earl" <TheEarl@xxxxxx> wrote in message >> > > news:2C04D094-ED76-4B4C-9916-09AEDE27FAA8@xxxxxx >> > >> Well, er.....thanks, guys........now I am totally confused. >> > >> >> > >> What do I do to find out what bits of what I have???? >> > >> >> > >> Please tell me in simpleton language what you need to know and how I can >> > >> find it out and tell you what you need to help me to sort out the >> > >> problem of >> > >> why my printer don't work. >> > >> >> > >> And please remember... it's ME that's the simpleton. I wish I had been >> > >> born >> > >> in the steam age. >> > >> >> > >> -- >> > >> The Earl, Dubai, UAE >> > >> >> > >> >> > >> "Cal Bear '66" wrote: >> > >> >> > >>> In Device Manager > Computer: "ACPI x86 based PC" >> > >>> >> > >>> In this case the x86 merely means that your PC processor is based on >> > >>> the >> > >>> XXX86 >> > >>> (CISC -- complex instruction set computing) architecture as apposed to >> > >>> the >> > >>> old >> > >>> Motorola processor or the RISC -- reduced instruction set computing >> > >>> (IBM >> > >>> Power >> > >>> PC, Sun, etc) processors. >> > >>> >> > >>> It does not mean that the processor is incapable of handling x64 >> > >>> instructions or >> > >>> that the operating system in use is 32-bit (x86). >> > >>> >> > >>> >> > >>> I Bleed Blue and Gold >> > >>> GO BEARS! >> > >>> >> > >>> >> > >>> "R. C. White" <rc@xxxxxx> wrote in message >> > >>> news:61B36DFB-E288-4013-9D4E-138712B1BA74@xxxxxx >> > >>> > Hi, Earl. >> > >>> > >> > >>> >> it says "ACPI x86 based PC". Does that mean I have a 32-bit >> > >>> > >> > >>> > Yep. In Microsoft-speak, x86 means 32-bit. >> > >>> > >> > >>> > The first IBM PC used an Intel 8088 CPU, which was an 8086 with an >> > >>> > 8-bit >> > >>> > bus, >> > >>> > rather than a 16-bit. (I'm an accountant, not a techie, so this >> > >>> > might not >> > >>> > be >> > >>> > technically correct, but it's close enough for today.) Then the >> > >>> > Tandy >> > >>> > 2000 >> > >>> > and one or two other computers used an 80186 in the mid-1980s. This >> > >>> > was >> > >>> > followed by the 80286, the 386 (Intel dropped the 80 along about >> > >>> > here), >> > >>> > the >> > >>> > 486 and the - no, not 586 - the Pentium. The whole family of CPUs >> > >>> > came to >> > >>> > be >> > >>> > referred to as x86, and that's what MSFT adopted a couple of years >> > >>> > ago to >> > >>> > differentiate the 32-bit WinXP and Vista from the 64-bit. >> > >>> > >> > >>> > In a 64-bit WinXP or Vista installation, 32-bit applications (which >> > >>> > are >> > >>> > still >> > >>> > almost all apps on the market) are installed into the >> > >>> > new-and-only-in-x64 >> > >>> > folder "C:\Program Files (x86)", while new 64-bit apps (when there >> > >>> > are >> > >>> > any) go >> > >>> > into the familiar "C:\Program Files". I don't know why they didn't >> > >>> > just >> > >>> > keep >> > >>> > the old name for 32-bit and use (x64) for 64-bit. When we dual-boot >> > >>> > both >> > >>> > 32-bit and 64-bit operating systems, this creates a LOT of confusion! >> > >>> > >> > >>> > But none of that concerns you for now - except that x86 = 32-bit. >> > >>> > >> > >>> > RC >> > >>> > >> > >>> > "The Earl" <TheEarl@xxxxxx> wrote in message >> > >>> > news:B3223048-0676-45CE-80F5-9C8B53883A55@xxxxxx >> > >>> >> Following your instructions, it says 32-bit operating system. >> > >>> >> >> > >>> >> How do I find out if my hardware is 32-bit or 64-bit?? Under "Device >> > >>> >> Manager"/Computer it says "ACPI x86 based PC". Does that mean I have >> > >>> >> a >> > >>> >> 32-bit >> > >>> >> PC also?? It is an HP a6130.me (Whatever that means). >> > >>> >> -- >> > >>> >> The Earl, Dubai, UAE
My System Specs

09-21-2007	#14 (permalink)
The Earl n/a posts	Re: USB Device not recognised Cal Bear 66 Thanks for the advice, but I stumble on item 3. As I have said before, I do not have, and never have had, a Canon Printer in my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE and never has been. All I have is "Microsoft XPS Document Writer". I have also tried every USB port on the machine (2 on the front, 4 on the back) - do I have ANY on the board or are they all hub ports?? -- The Earl, Dubai, UAE "Cal Bear '66" wrote: Quote: > The biggest problem that people have when installing USB printers is that they > plug them in BEFORE installing the software and not plugging in the printer ONLY > when prompted to do so by the driver install program (unless the drivers are > included on the Vista installation disk). > > 1. Disconnect the printer USB cable. > 2. Boot up your computer. > 3. Control Panel > Printers, right click the Canon printer and select Delete. > 4. In the Printers window: Menu (ALT key if not visible) > File > "Run as > Administrator" > Server properties... > Drivers tab, > highlight the Canon printer and press the Remove button, Apply. OK. Close > Printers > window. > 5. With USB cable UNPLUGGED -- R E B O O T > 6. Run the Canon setup file. > 7. Plug in the USB cable ONLY when prompted and power on the printer . > 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT unplug > the cable or power off the printer at this point > > From your description, it seems as though you unplugged the USB cable after step > 7 before you rebooted and then plugged it in again after the computer had > rebooted. > > Good luck. > > I Bleed Blue and Gold > GO BEARS! > > > "The Earl" <TheEarl@xxxxxx> wrote in message > news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx Quote: > > On thing I forgot: > > > > How can \i tell what is an "onboard" USB port and which is a "hub". They all > > look the same to me and I think they are all hubs. > > > > I have tried most of the other ports anyway. > > -- > > The Earl, Dubai, UAE > > > > > > "The Earl" wrote: > > Quote: > >> Dear Cal Bear '66 and RC White, > >> > >> Thanks for your help. > >> > >> Cal Bear: > >> > >> When I go into Control Panel (Classic View)>Printers there is no printer to > >> highlight and delete. All I have installed is the Microsoft XPS Document > >> Writer. As you see from my previous messages, I had already been to the Canon > >> site and via http://software.canon-europe.com/products/0010324.asp downloaded > >> m6c05mux.exe (there may be some capitals in the real file name.... I cannot > >> read my notes here!!), the English driver for the Pixma 530 on a Vista 32-bit > >> system. Although I had followed all the onscreen instructions it still did > >> not work. > >> > >> This was the position I was in at the end of the last message I sent. > >> > >> Basically, I was left with: > >> > >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories: > >> > >> Driver with 3 sub-sub-directories > >> > >> FAX2KXP > >> PRN2KXP > >> SCN86 > >> > >> DrvSetup > >> > >> Readme (which, incidentaly says sod-all!!!!) > >> > >> A second directory in C:Program Files containing an uninstall programme and > >> a further copy of the pathetically useless Canon readme file. > >> > >> I had tried various redownloads and reinstalls running the setup files in > >> DrvSetup, all of which, when I plugged in the printer and turned it on, gave > >> me: > >> > >> "USB Device Not Recognised - One of the USB devices attached to this > >> computer has malfunctioned, and windows does not recognise it. For assistance > >> insolving this problem, click this message" > >> > >> Clicking the message gives: > >> > >> "USB Root Hub > >> ..... > >> ..... etc > >> Uknown Device" > >> > >> and the so called assistance: > >> > >> "Try reconnecting the device. If windows still does not recognise it replace > >> the device" (It wasn't actually "replace" but I cans read my notes here). > >> > >> Thanks Bill, that's just great - so I'll throw away my new expensive > >> printer, shall I??? Your "assistance" is as usefull as Canon's Readme!!! > >> > >> RC: > >> > >> Please note that, apart from telling me the best driver is installed for my > >> unknown device (See later) this is the ONLY, I repeat ONLY error messages or > >> codes I have recieved in this entire episode. It isn't that I was being lazy > >> or lackadaisical in any way and couldn't be bothered to repeat them > >> verbatim, there just WEREN'T ANY OTHERS! > >> > >> OK Guys, after your last messages and following your advice, I disconnected > >> the MP 530. I then went into the Uninstall programme and ran it. This ran OK > >> and I followed this up by deleting all Canon directories on my PC, went back > >> to the website and redownloaded m6co5mux.exe. When you run this it unzips > >> files to my desktop in a newly created directory "Canon" (See above) but > >> doesnt tell you anything else... so the PC just sits there doing nowt. > >> > >> At this point I then turned of the PC, unplugged it from the mains, went and > >> made a cup of tea, plugged it back in, rebooted (repeated 3 times). > >> > >> When all had settled down I plugged in the MP 530 and turned it on.... > >> > >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in > >> again)... > >> > >> Repeated..... > >> > >> "USB Device Not Recognised - ....etc". > >> > >> Then I went into the DrvSetup directory and ran the Setup file: > >> > >> This then ran, adding the "Uninstall" files to the C:/Program Files > >> directory. After a few screens when it told me it was installing (No error > >> messages or codes note!) it then told me to plug in the printer, turn it on. > >> > >> When I clicked OK, it told me it was going to reboot to install the new > >> software and this it did. > >> > >> When it had rebooted, I did as I was bidden (eg plugged in the printer and > >> turned it on) and ................. > >> > >> "USB Device Not Recognised - ....etc" > >> > >> If I go into the Control Panel>Hardware and Sound/Printer, I still only have > >> the Microsoft XPS Document Writer installed. > >> > >> If I try to add a printer, it tells me that this is only for non-USB Drivers > >> and USB devices should be automatically detected by windows. HA HA!! > >> > >> Going into device manager and clicking on "Unknown Device" if I try to > >> update the driver with it looking for itself it tells me that the best driver > >> is already installed (See earlier). If I go to "Browse" a driver, it is > >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders) eg > >> where the damn driver has installed itself. > >> > >> You see what I mean... I dont have any other error messages or codes. > >> > >> Where to now?? > >> > >> PS You are probably as appalled as I am, RC, at the ignorance of the MS > >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I am a > >> product of a classical education which is why I have these problems with my > >> PC. To what is more usefull in this day and age is a matter of conjecture. > >> > >> -- > >> The Earl, Dubai, UAE > >> > >> > >> "Cal Bear '66" wrote: > >> > >> > Canon has both x86 and x64 drivers for his printer: > >> > > >> > http://software.canon-europe.com/products/0010324.asp > >> > > >> > To make sure that ALL drivers for the printer are uninstalled go to > >> > Control > >> > Panel (Classic view) > Printers > highlight the printer and press the > >> > Delete > >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not visible) > >> > > > >> > File > "Run as Administrator" > Server properties... > Drivers tab, > >> > highlight the printer and press the Remove button, Apply. OK. Close > >> > Printers > >> > window. REBOOT. > >> > > >> > After removing all instances of drivers (Control Panel > Printers) and > >> > applications (Control Panel > Programs and Features) for the printer and > >> > rebooting, do NOT, repeat do NOT, connect the USB cable to the computer > >> > until > >> > the downloaded driver install tells you to do so. > >> > > >> > > >> > I Bleed Blue and Gold > >> > GO BEARS! > >> > > >> > > >> > "R. C. White" <rc@xxxxxx> wrote in message > >> > news:01ADF37F-A8A9-414B-BBB5-27A1420F4CEA@xxxxxx > >> > > Hi, Earl. > >> > > > >> > > Sorry for the confusion. > >> > > > >> > >>> >> PC also?? It is an HP a6130.me (Whatever that means). > >> > > > >> > > By Googling for "HP a6130.me" from your original post, I got 48 hits, > >> > > including this one: > >> > > http://h10010.www1.hp.com/wwpc/me/en...-80230710.html > >> > > > >> > > Among other facts about your computer there is this: > >> > > Processor type > >> > > a6130.me / a6120.me: Intel ViivT processor technology > >> > > . Intel CoreT2 Duo processor E4400 > >> > > a6140.me: Intel ViivT processor technology > >> > > . Intel CoreT2 Duo processor E6550 > >> > > > >> > > So "Whatever that means" tells us that it is an HP computer, model > >> > > a6130me, > >> > > and the HP website says it has a Viiv Core2Duo processor, which, like > >> > > almost > >> > > all computers available today, is a 64-bit CPU. (While they pronounce it > >> > > funny, it looks to me like "Viiv" is just Roman numerals for 64: VI = 6; > >> > > IV = > >> > > 4; so VI IV = 6 4.) > >> > > > >> > > So you do have 64-bit hardware. It is capable of running both 64-bit and > >> > > 32-bit operating systems. The choice is yours - or whoever installs > >> > > Windows > >> > > on your computer. > >> > > > >> > > If you install the 64-bit version of Windows - either WinXP x64 or Vista > >> > > x64 - > >> > > then you can run both 32-bit and 64-bit software, such as Office or > >> > > Quicken - > >> > > or your favorite games. So far, there are very few 64-bit applications > >> > > available, but 64-bit Windows will run the multitude of 32-bit software > >> > > without a hiccup. > >> > > > >> > > If you install the 32-bit version of Windows - either WinXP Pro or Vista > >> > > x86 - > >> > > then you can run all the 32-bit software you can find. > >> > > > >> > > Do you have a "32-bit system"? Depends on how you define "system". You > >> > > have > >> > > installed the 32-bit version of Vista, as the System Properties window > >> > > tells > >> > > you, so I would say that you are running a 32-bit system on 64-bit > >> > > hardware. > >> > > Since printer drivers translate between the printer hardware and the > >> > > operating > >> > > system, you need the 32-bit drivers for your printer. (When/if you > >> > > install > >> > > Vista x64, you'll need the 64-bit drivers.) > >> > > > >> > > > >> > > Why won't your printer work? As I said, I've never had a Canon, so I > >> > > can't > >> > > say for sure. But, I suggest that you unplug the printer completely. > >> > > Then > >> > > reboot Vista x86 at least a couple of times to let it "clear its head" > >> > > and > >> > > forget that it ever saw a printer. Then plug the printer in again (both > >> > > power > >> > > and USB cables, of course, and to an onboard USB port, not to a hub). > >> > > Reboot > >> > > Vista x86 and watch the screen closely as Vista detects the "new" > >> > > hardware and > >> > > installs drivers for it. The drivers MIGHT have come with Vista; if not, > >> > > Vista will probably try to find it on the Internet, so be sure you are > >> > > online > >> > > at the time. > >> > > > >> > > If it is still not working after that, please post back and tell us just > >> > > what > >> > > you did (Just "I tried it" is NOT enough!) and what results you saw > >> > > ("Didn't > >> > > work" doesn't give us any clues to work with.), including any error > >> > > messages > >> > > VERBATIM. I probably won't be able to help any more, but someone here > >> > > should > >> > > have some ideas. > >> > > > >> > > RC > >> > > -- > >> > > R. C. White, CPA > >> > > San Marcos, TX > >> > > rc@xxxxxx > >> > > Microsoft Windows MVP > >> > > (Running Windows Live Mail beta in Vista Ultimate x64) > >> > > > >> > > "The Earl" <TheEarl@xxxxxx> wrote in message > >> > > news:2C04D094-ED76-4B4C-9916-09AEDE27FAA8@xxxxxx > >> > >> Well, er.....thanks, guys........now I am totally confused. > >> > >> > >> > >> What do I do to find out what bits of what I have???? > >> > >> > >> > >> Please tell me in simpleton language what you need to know and how I can > >> > >> find it out and tell you what you need to help me to sort out the > >> > >> problem of > >> > >> why my printer don't work. > >> > >> > >> > >> And please remember... it's ME that's the simpleton. I wish I had been > >> > >> born > >> > >> in the steam age.
My System Specs

09-21-2007	#15 (permalink)
Cal Bear '66 n/a posts	Re: USB Device not recognised How about item 4? While monitoring the vista.print_fax_scan group, a Microsoft employee (Alan Morris) suggested this hotfix for a problem very similar to yours: http://support.microsoft.com/default.aspx/kb/937187 (The link to obtain the hotfix via the web is located on the page.) If this hotfix does not help, I suggest that you post to the vista.print_fax_scan group for more help. (copy and paste any complete error messages you receive, and give a detailed descriptions of everything you have tried.) Good luck. I Bleed Blue and Gold GO BEARS! "The Earl" <TheEarl@xxxxxx> wrote in message news:CC301390-9CE4-4332-A78C-033AF23B877C@xxxxxx Quote: > Cal Bear 66 > > Thanks for the advice, but I stumble on item 3. > > As I have said before, I do not have, and never have had, a Canon Printer in > my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE and > never has been. > > All I have is "Microsoft XPS Document Writer". > > I have also tried every USB port on the machine (2 on the front, 4 on the > back) - do I have ANY on the board or are they all hub ports?? > -- > The Earl, Dubai, UAE > > > "Cal Bear '66" wrote: > Quote: >> The biggest problem that people have when installing USB printers is that >> they >> plug them in BEFORE installing the software and not plugging in the printer >> ONLY >> when prompted to do so by the driver install program (unless the drivers are >> included on the Vista installation disk). >> >> 1. Disconnect the printer USB cable. >> 2. Boot up your computer. >> 3. Control Panel > Printers, right click the Canon printer and select >> Delete. >> 4. In the Printers window: Menu (ALT key if not visible) > File > "Run >> as >> Administrator" > Server properties... > Drivers tab, >> highlight the Canon printer and press the Remove button, Apply. OK. Close >> Printers > window. >> 5. With USB cable UNPLUGGED -- R E B O O T >> 6. Run the Canon setup file. >> 7. Plug in the USB cable ONLY when prompted and power on the printer . >> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT >> unplug >> the cable or power off the printer at this point >> >> From your description, it seems as though you unplugged the USB cable after >> step >> 7 before you rebooted and then plugged it in again after the computer had >> rebooted. >> >> Good luck. >> >> I Bleed Blue and Gold >> GO BEARS! >> >> >> "The Earl" <TheEarl@xxxxxx> wrote in message >> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx Quote: >> > On thing I forgot: >> > >> > How can \i tell what is an "onboard" USB port and which is a "hub". They >> > all >> > look the same to me and I think they are all hubs. >> > >> > I have tried most of the other ports anyway. >> > -- >> > The Earl, Dubai, UAE >> > >> > >> > "The Earl" wrote: >> > >> >> Dear Cal Bear '66 and RC White, >> >> >> >> Thanks for your help. >> >> >> >> Cal Bear: >> >> >> >> When I go into Control Panel (Classic View)>Printers there is no printer >> >> to >> >> highlight and delete. All I have installed is the Microsoft XPS Document >> >> Writer. As you see from my previous messages, I had already been to the >> >> Canon >> >> site and via http://software.canon-europe.com/products/0010324.asp >> >> downloaded >> >> m6c05mux.exe (there may be some capitals in the real file name.... I >> >> cannot >> >> read my notes here!!), the English driver for the Pixma 530 on a Vista >> >> 32-bit >> >> system. Although I had followed all the onscreen instructions it still did >> >> not work. >> >> >> >> This was the position I was in at the end of the last message I sent. >> >> >> >> Basically, I was left with: >> >> >> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories: >> >> >> >> Driver with 3 sub-sub-directories >> >> >> >> FAX2KXP >> >> PRN2KXP >> >> SCN86 >> >> >> >> DrvSetup >> >> >> >> Readme (which, incidentaly says sod-all!!!!) >> >> >> >> A second directory in C:Program Files containing an uninstall programme >> >> and >> >> a further copy of the pathetically useless Canon readme file. >> >> >> >> I had tried various redownloads and reinstalls running the setup files in >> >> DrvSetup, all of which, when I plugged in the printer and turned it on, >> >> gave >> >> me: >> >> >> >> "USB Device Not Recognised - One of the USB devices attached to this >> >> computer has malfunctioned, and windows does not recognise it. For >> >> assistance >> >> insolving this problem, click this message" >> >> >> >> Clicking the message gives: >> >> >> >> "USB Root Hub >> >> ..... >> >> ..... etc >> >> Uknown Device" >> >> >> >> and the so called assistance: >> >> >> >> "Try reconnecting the device. If windows still does not recognise it >> >> replace >> >> the device" (It wasn't actually "replace" but I cans read my notes here). >> >> >> >> Thanks Bill, that's just great - so I'll throw away my new expensive >> >> printer, shall I??? Your "assistance" is as usefull as Canon's Readme!!! >> >> >> >> RC: >> >> >> >> Please note that, apart from telling me the best driver is installed for >> >> my >> >> unknown device (See later) this is the ONLY, I repeat ONLY error messages >> >> or >> >> codes I have recieved in this entire episode. It isn't that I was being >> >> lazy >> >> or lackadaisical in any way and couldn't be bothered to repeat them >> >> verbatim, there just WEREN'T ANY OTHERS! >> >> >> >> OK Guys, after your last messages and following your advice, I >> >> disconnected >> >> the MP 530. I then went into the Uninstall programme and ran it. This ran >> >> OK >> >> and I followed this up by deleting all Canon directories on my PC, went >> >> back >> >> to the website and redownloaded m6co5mux.exe. When you run this it unzips >> >> files to my desktop in a newly created directory "Canon" (See above) but >> >> doesnt tell you anything else... so the PC just sits there doing nowt. >> >> >> >> At this point I then turned of the PC, unplugged it from the mains, went >> >> and >> >> made a cup of tea, plugged it back in, rebooted (repeated 3 times). >> >> >> >> When all had settled down I plugged in the MP 530 and turned it on.... >> >> >> >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in >> >> again)... >> >> >> >> Repeated..... >> >> >> >> "USB Device Not Recognised - ....etc". >> >> >> >> Then I went into the DrvSetup directory and ran the Setup file: >> >> >> >> This then ran, adding the "Uninstall" files to the C:/Program Files >> >> directory. After a few screens when it told me it was installing (No error >> >> messages or codes note!) it then told me to plug in the printer, turn it >> >> on. >> >> >> >> When I clicked OK, it told me it was going to reboot to install the new >> >> software and this it did. >> >> >> >> When it had rebooted, I did as I was bidden (eg plugged in the printer and >> >> turned it on) and ................. >> >> >> >> "USB Device Not Recognised - ....etc" >> >> >> >> If I go into the Control Panel>Hardware and Sound/Printer, I still only >> >> have >> >> the Microsoft XPS Document Writer installed. >> >> >> >> If I try to add a printer, it tells me that this is only for non-USB >> >> Drivers >> >> and USB devices should be automatically detected by windows. HA HA!! >> >> >> >> Going into device manager and clicking on "Unknown Device" if I try to >> >> update the driver with it looking for itself it tells me that the best >> >> driver >> >> is already installed (See earlier). If I go to "Browse" a driver, it is >> >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders) eg >> >> where the damn driver has installed itself. >> >> >> >> You see what I mean... I dont have any other error messages or codes. >> >> >> >> Where to now?? >> >> >> >> PS You are probably as appalled as I am, RC, at the ignorance of the MS >> >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I am a >> >> product of a classical education which is why I have these problems with >> >> my >> >> PC. To what is more usefull in this day and age is a matter of conjecture. >> >> >> >> -- >> >> The Earl, Dubai, UAE >> >> >> >> >> >> "Cal Bear '66" wrote: >> >> >> >> > Canon has both x86 and x64 drivers for his printer: >> >> > >> >> > http://software.canon-europe.com/products/0010324.asp >> >> > >> >> > To make sure that ALL drivers for the printer are uninstalled go to >> >> > Control >> >> > Panel (Classic view) > Printers > highlight the printer and press the >> >> > Delete >> >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not >> >> > visible) >> >> > > >> >> > File > "Run as Administrator" > Server properties... > Drivers tab, >> >> > highlight the printer and press the Remove button, Apply. OK. Close >> >> > Printers >> >> > window. REBOOT. >> >> > >> >> > After removing all instances of drivers (Control Panel > Printers) and >> >> > applications (Control Panel > Programs and Features) for the printer >> >> > and >> >> > rebooting, do NOT, repeat do NOT, connect the USB cable to the computer >> >> > until >> >> > the downloaded driver install tells you to do so. >> >> > >> >> > >> >> > I Bleed Blue and Gold >> >> > GO BEARS! >> >> > >> >> > >> >> > "R. C. White" <rc@xxxxxx> wrote in message >> >> > news:01ADF37F-A8A9-414B-BBB5-27A1420F4CEA@xxxxxx >> >> > > Hi, Earl. >> >> > > >> >> > > Sorry for the confusion. >> >> > > >> >> > >>> >> PC also?? It is an HP a6130.me (Whatever that means). >> >> > > >> >> > > By Googling for "HP a6130.me" from your original post, I got 48 hits, >> >> > > including this one: >> >> > > http://h10010.www1.hp.com/wwpc/me/en...-80230710.html >> >> > > >> >> > > Among other facts about your computer there is this: >> >> > > Processor type >> >> > > a6130.me / a6120.me: Intel ViivT processor technology >> >> > > . Intel CoreT2 Duo processor E4400 >> >> > > a6140.me: Intel ViivT processor technology >> >> > > . Intel CoreT2 Duo processor E6550 >> >> > > >> >> > > So "Whatever that means" tells us that it is an HP computer, model >> >> > > a6130me, >> >> > > and the HP website says it has a Viiv Core2Duo processor, which, like >> >> > > almost >> >> > > all computers available today, is a 64-bit CPU. (While they pronounce >> >> > > it >> >> > > funny, it looks to me like "Viiv" is just Roman numerals for 64: VI = >> >> > > 6; >> >> > > IV = >> >> > > 4; so VI IV = 6 4.) >> >> > > >> >> > > So you do have 64-bit hardware. It is capable of running both 64-bit >> >> > > and >> >> > > 32-bit operating systems. The choice is yours - or whoever installs >> >> > > Windows >> >> > > on your computer. >> >> > > >> >> > > If you install the 64-bit version of Windows - either WinXP x64 or >> >> > > Vista >> >> > > x64 - >> >> > > then you can run both 32-bit and 64-bit software, such as Office or >> >> > > Quicken - >> >> > > or your favorite games. So far, there are very few 64-bit >> >> > > applications >> >> > > available, but 64-bit Windows will run the multitude of 32-bit >> >> > > software >> >> > > without a hiccup. >> >> > > >> >> > > If you install the 32-bit version of Windows - either WinXP Pro or >> >> > > Vista >> >> > > x86 - >> >> > > then you can run all the 32-bit software you can find. >> >> > > >> >> > > Do you have a "32-bit system"? Depends on how you define "system". >> >> > > You >> >> > > have >> >> > > installed the 32-bit version of Vista, as the System Properties window >> >> > > tells >> >> > > you, so I would say that you are running a 32-bit system on 64-bit >> >> > > hardware. >> >> > > Since printer drivers translate between the printer hardware and the >> >> > > operating >> >> > > system, you need the 32-bit drivers for your printer. (When/if you >> >> > > install >> >> > > Vista x64, you'll need the 64-bit drivers.) >> >> > > >> >> > > >> >> > > Why won't your printer work? As I said, I've never had a Canon, so I >> >> > > can't >> >> > > say for sure. But, I suggest that you unplug the printer completely. >> >> > > Then >> >> > > reboot Vista x86 at least a couple of times to let it "clear its head" >> >> > > and >> >> > > forget that it ever saw a printer. Then plug the printer in again >> >> > > (both >> >> > > power >> >> > > and USB cables, of course, and to an onboard USB port, not to a hub). >> >> > > Reboot >> >> > > Vista x86 and watch the screen closely as Vista detects the "new" >> >> > > hardware and >> >> > > installs drivers for it. The drivers MIGHT have come with Vista; if >> >> > > not, >> >> > > Vista will probably try to find it on the Internet, so be sure you are >> >> > > online >> >> > > at the time. >> >> > > >> >> > > If it is still not working after that, please post back and tell us >> >> > > just >> >> > > what >> >> > > you did (Just "I tried it" is NOT enough!) and what results you saw >> >> > > ("Didn't >> >> > > work" doesn't give us any clues to work with.), including any error >> >> > > messages >> >> > > VERBATIM. I probably won't be able to help any more, but someone here >> >> > > should >> >> > > have some ideas. >> >> > > >> >> > > RC >> >> > > -- >> >> > > R. C. White, CPA >> >> > > San Marcos, TX >> >> > > rc@xxxxxx >> >> > > Microsoft Windows MVP >> >> > > (Running Windows Live Mail beta in Vista Ultimate x64) >> >> > > >> >> > > "The Earl" <TheEarl@xxxxxx> wrote in message >> >> > > news:2C04D094-ED76-4B4C-9916-09AEDE27FAA8@xxxxxx >> >> > >> Well, er.....thanks, guys........now I am totally confused. >> >> > >> >> >> > >> What do I do to find out what bits of what I have???? >> >> > >> >> >> > >> Please tell me in simpleton language what you need to know and how I >> >> > >> can >> >> > >> find it out and tell you what you need to help me to sort out the >> >> > >> problem of >> >> > >> why my printer don't work. >> >> > >> >> >> > >> And please remember... it's ME that's the simpleton. I wish I had >> >> > >> been >> >> > >> born >> >> > >> in the steam age.
My System Specs

09-21-2007	#16 (permalink)
R. C. White n/a posts	Re: USB Device not recognised Hi, Earl. Modern motherboards (whether acquired as part of a complete system or as a bare board so you can build your own computer) come with several USB 2.0 ports built in. They are usually as you see: some ports on the back of the computer case and some on the front. But we can also go to Wal*Mart or Best Buy or any other computer vendor and get a "hub", which uses one "incoming" cable to connect to one of those "onboard" ports, and then has multiple (usually 4 or 8) "outgoing" USB connectors so that several USB devices (printers, cameras, etc.) can be plugged into the hub. That's one of the beauties of USB: a single onboard port can support many (127 is the number I remember from several years ago, when USB was first introduced) USB devices. (Like using the genie's 3rd wish to wish for more wishes.) One possible fly in that ointment is power. Some devices (such as printers) need electricity to run their motors to carry out the instructions they are getting through the USB cable. The USB cable can deliver enough power for most devices, along with instructions and data, if plugged directly into the motherboard. But when plugged into a hub, especially if other devices are also on that hub, they may not get enough juice. Some hubs are "powered" by a separate power cable in addition to the USB cable, but I've never had one and don't know how well they work. My HP printer/scanner/copier has its own DC power cable which must be plugged in, in addition to the USB cable. Does your Pixma have or need a power supply in addition to the USB connection? RC -- R. C. White, CPA San Marcos, TX rc@xxxxxx Microsoft Windows MVP (Running Windows Live Mail beta in Vista Ultimate x64) "The Earl" <TheEarl@xxxxxx> wrote in message news:CC301390-9CE4-4332-A78C-033AF23B877C@xxxxxx Quote: > Cal Bear 66 > > Thanks for the advice, but I stumble on item 3. > > As I have said before, I do not have, and never have had, a Canon Printer > in > my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE > and > never has been. > > All I have is "Microsoft XPS Document Writer". > > I have also tried every USB port on the machine (2 on the front, 4 on the > back) - do I have ANY on the board or are they all hub ports?? > -- > The Earl, Dubai, UAE > > > "Cal Bear '66" wrote: > Quote: >> The biggest problem that people have when installing USB printers is that >> they >> plug them in BEFORE installing the software and not plugging in the >> printer ONLY >> when prompted to do so by the driver install program (unless the drivers >> are >> included on the Vista installation disk). >> >> 1. Disconnect the printer USB cable. >> 2. Boot up your computer. >> 3. Control Panel > Printers, right click the Canon printer and select >> Delete. >> 4. In the Printers window: Menu (ALT key if not visible) > File > >> "Run as >> Administrator" > Server properties... > Drivers tab, >> highlight the Canon printer and press the Remove button, Apply. OK. >> Close >> Printers > window. >> 5. With USB cable UNPLUGGED -- R E B O O T >> 6. Run the Canon setup file. >> 7. Plug in the USB cable ONLY when prompted and power on the printer . >> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT >> unplug >> the cable or power off the printer at this point >> >> From your description, it seems as though you unplugged the USB cable >> after step >> 7 before you rebooted and then plugged it in again after the computer had >> rebooted. >> >> Good luck. >> >> I Bleed Blue and Gold >> GO BEARS! >> >> >> "The Earl" <TheEarl@xxxxxx> wrote in message >> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx Quote: >> > On thing I forgot: >> > >> > How can \i tell what is an "onboard" USB port and which is a "hub". >> > They all >> > look the same to me and I think they are all hubs. >> > >> > I have tried most of the other ports anyway. >> > -- >> > The Earl, Dubai, UAE >> > >> > >> > "The Earl" wrote: >> > >> >> Dear Cal Bear '66 and RC White, >> >> >> >> Thanks for your help. >> >> >> >> Cal Bear: >> >> >> >> When I go into Control Panel (Classic View)>Printers there is no >> >> printer to >> >> highlight and delete. All I have installed is the Microsoft XPS >> >> Document >> >> Writer. As you see from my previous messages, I had already been to >> >> the Canon >> >> site and via http://software.canon-europe.com/products/0010324.asp >> >> downloaded >> >> m6c05mux.exe (there may be some capitals in the real file name.... I >> >> cannot >> >> read my notes here!!), the English driver for the Pixma 530 on a Vista >> >> 32-bit >> >> system. Although I had followed all the onscreen instructions it still >> >> did >> >> not work. >> >> >> >> This was the position I was in at the end of the last message I sent. >> >> >> >> Basically, I was left with: >> >> >> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories: >> >> >> >> Driver with 3 sub-sub-directories >> >> >> >> FAX2KXP >> >> PRN2KXP >> >> SCN86 >> >> >> >> DrvSetup >> >> >> >> Readme (which, incidentaly says sod-all!!!!) >> >> >> >> A second directory in C:Program Files containing an uninstall >> >> programme and >> >> a further copy of the pathetically useless Canon readme file. >> >> >> >> I had tried various redownloads and reinstalls running the setup files >> >> in >> >> DrvSetup, all of which, when I plugged in the printer and turned it >> >> on, gave >> >> me: >> >> >> >> "USB Device Not Recognised - One of the USB devices attached to this >> >> computer has malfunctioned, and windows does not recognise it. For >> >> assistance >> >> insolving this problem, click this message" >> >> >> >> Clicking the message gives: >> >> >> >> "USB Root Hub >> >> ..... >> >> ..... etc >> >> Uknown Device" >> >> >> >> and the so called assistance: >> >> >> >> "Try reconnecting the device. If windows still does not recognise it >> >> replace >> >> the device" (It wasn't actually "replace" but I cans read my notes >> >> here). >> >> >> >> Thanks Bill, that's just great - so I'll throw away my new expensive >> >> printer, shall I??? Your "assistance" is as usefull as Canon's >> >> Readme!!! >> >> >> >> RC: >> >> >> >> Please note that, apart from telling me the best driver is installed >> >> for my >> >> unknown device (See later) this is the ONLY, I repeat ONLY error >> >> messages or >> >> codes I have recieved in this entire episode. It isn't that I was >> >> being lazy >> >> or lackadaisical in any way and couldn't be bothered to repeat them >> >> verbatim, there just WEREN'T ANY OTHERS! >> >> >> >> OK Guys, after your last messages and following your advice, I >> >> disconnected >> >> the MP 530. I then went into the Uninstall programme and ran it. This >> >> ran OK >> >> and I followed this up by deleting all Canon directories on my PC, >> >> went back >> >> to the website and redownloaded m6co5mux.exe. When you run this it >> >> unzips >> >> files to my desktop in a newly created directory "Canon" (See above) >> >> but >> >> doesnt tell you anything else... so the PC just sits there doing nowt. >> >> >> >> At this point I then turned of the PC, unplugged it from the mains, >> >> went and >> >> made a cup of tea, plugged it back in, rebooted (repeated 3 times). >> >> >> >> When all had settled down I plugged in the MP 530 and turned it on.... >> >> >> >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in >> >> again)... >> >> >> >> Repeated..... >> >> >> >> "USB Device Not Recognised - ....etc". >> >> >> >> Then I went into the DrvSetup directory and ran the Setup file: >> >> >> >> This then ran, adding the "Uninstall" files to the C:/Program Files >> >> directory. After a few screens when it told me it was installing (No >> >> error >> >> messages or codes note!) it then told me to plug in the printer, turn >> >> it on. >> >> >> >> When I clicked OK, it told me it was going to reboot to install the >> >> new >> >> software and this it did. >> >> >> >> When it had rebooted, I did as I was bidden (eg plugged in the printer >> >> and >> >> turned it on) and ................. >> >> >> >> "USB Device Not Recognised - ....etc" >> >> >> >> If I go into the Control Panel>Hardware and Sound/Printer, I still >> >> only have >> >> the Microsoft XPS Document Writer installed. >> >> >> >> If I try to add a printer, it tells me that this is only for non-USB >> >> Drivers >> >> and USB devices should be automatically detected by windows. HA HA!! >> >> >> >> Going into device manager and clicking on "Unknown Device" if I try to >> >> update the driver with it looking for itself it tells me that the best >> >> driver >> >> is already installed (See earlier). If I go to "Browse" a driver, it >> >> is >> >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders) >> >> eg >> >> where the damn driver has installed itself. >> >> >> >> You see what I mean... I dont have any other error messages or codes. >> >> >> >> Where to now?? >> >> >> >> PS You are probably as appalled as I am, RC, at the ignorance of the >> >> MS >> >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I >> >> am a >> >> product of a classical education which is why I have these problems >> >> with my >> >> PC. To what is more usefull in this day and age is a matter of >> >> conjecture. >> >> >> >> -- >> >> The Earl, Dubai, UAE >> >> >> >> >> >> "Cal Bear '66" wrote: >> >> >> >> > Canon has both x86 and x64 drivers for his printer: >> >> > >> >> > http://software.canon-europe.com/products/0010324.asp >> >> > >> >> > To make sure that ALL drivers for the printer are uninstalled go to >> >> > Control >> >> > Panel (Classic view) > Printers > highlight the printer and press >> >> > the >> >> > Delete >> >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not >> >> > visible) >> >> > > >> >> > File > "Run as Administrator" > Server properties... > Drivers >> >> > tab, >> >> > highlight the printer and press the Remove button, Apply. OK. Close >> >> > Printers >> >> > window. REBOOT. >> >> > >> >> > After removing all instances of drivers (Control Panel > Printers) >> >> > and >> >> > applications (Control Panel > Programs and Features) for the >> >> > printer and >> >> > rebooting, do NOT, repeat do NOT, connect the USB cable to the >> >> > computer >> >> > until >> >> > the downloaded driver install tells you to do so. >> >> > >> >> > >> >> > I Bleed Blue and Gold >> >> > GO BEARS! >> >> > >> >> > >> >> > "R. C. White" <rc@xxxxxx> wrote in message >> >> > news:01ADF37F-A8A9-414B-BBB5-27A1420F4CEA@xxxxxx >> >> > > Hi, Earl. >> >> > > >> >> > > Sorry for the confusion. >> >> > > >> >> > >>> >> PC also?? It is an HP a6130.me (Whatever that means). >> >> > > >> >> > > By Googling for "HP a6130.me" from your original post, I got 48 >> >> > > hits, >> >> > > including this one: >> >> > > http://h10010.www1.hp.com/wwpc/me/en...-80230710.html >> >> > > >> >> > > Among other facts about your computer there is this: >> >> > > Processor type >> >> > > a6130.me / a6120.me: Intel ViivT processor technology >> >> > > . Intel CoreT2 Duo processor E4400 >> >> > > a6140.me: Intel ViivT processor technology >> >> > > . Intel CoreT2 Duo processor E6550 >> >> > > >> >> > > So "Whatever that means" tells us that it is an HP computer, model >> >> > > a6130me, >> >> > > and the HP website says it has a Viiv Core2Duo processor, which, >> >> > > like >> >> > > almost >> >> > > all computers available today, is a 64-bit CPU. (While they >> >> > > pronounce it >> >> > > funny, it looks to me like "Viiv" is just Roman numerals for 64: >> >> > > VI = 6; >> >> > > IV = >> >> > > 4; so VI IV = 6 4.) >> >> > > >> >> > > So you do have 64-bit hardware. It is capable of running both >> >> > > 64-bit and >> >> > > 32-bit operating systems. The choice is yours - or whoever >> >> > > installs >> >> > > Windows >> >> > > on your computer. >> >> > > >> >> > > If you install the 64-bit version of Windows - either WinXP x64 or >> >> > > Vista >> >> > > x64 - >> >> > > then you can run both 32-bit and 64-bit software, such as Office >> >> > > or >> >> > > Quicken - >> >> > > or your favorite games. So far, there are very few 64-bit >> >> > > applications >> >> > > available, but 64-bit Windows will run the multitude of 32-bit >> >> > > software >> >> > > without a hiccup. >> >> > > >> >> > > If you install the 32-bit version of Windows - either WinXP Pro or >> >> > > Vista >> >> > > x86 - >> >> > > then you can run all the 32-bit software you can find. >> >> > > >> >> > > Do you have a "32-bit system"? Depends on how you define >> >> > > "system". You >> >> > > have >> >> > > installed the 32-bit version of Vista, as the System Properties >> >> > > window >> >> > > tells >> >> > > you, so I would say that you are running a 32-bit system on 64-bit >> >> > > hardware. >> >> > > Since printer drivers translate between the printer hardware and >> >> > > the >> >> > > operating >> >> > > system, you need the 32-bit drivers for your printer. (When/if you >> >> > > install >> >> > > Vista x64, you'll need the 64-bit drivers.) >> >> > > >> >> > > >> >> > > Why won't your printer work? As I said, I've never had a Canon, >> >> > > so I >> >> > > can't >> >> > > say for sure. But, I suggest that you unplug the printer >> >> > > completely. >> >> > > Then >> >> > > reboot Vista x86 at least a couple of times to let it "clear its >> >> > > head" >> >> > > and >> >> > > forget that it ever saw a printer. Then plug the printer in again >> >> > > (both >> >> > > power >> >> > > and USB cables, of course, and to an onboard USB port, not to a >> >> > > hub). >> >> > > Reboot >> >> > > Vista x86 and watch the screen closely as Vista detects the "new" >> >> > > hardware and >> >> > > installs drivers for it. The drivers MIGHT have come with Vista; >> >> > > if not, >> >> > > Vista will probably try to find it on the Internet, so be sure you >> >> > > are >> >> > > online >> >> > > at the time. >> >> > > >> >> > > If it is still not working after that, please post back and tell >> >> > > us just >> >> > > what >> >> > > you did (Just "I tried it" is NOT enough!) and what results you >> >> > > saw >> >> > > ("Didn't >> >> > > work" doesn't give us any clues to work with.), including any >> >> > > error >> >> > > messages >> >> > > VERBATIM. I probably won't be able to help any more, but someone >> >> > > here >> >> > > should >> >> > > have some ideas. >> >> > > >> >> > > RC >> >> > > >> >> > > "The Earl" <TheEarl@xxxxxx> wrote in message >> >> > > news:2C04D094-ED76-4B4C-9916-09AEDE27FAA8@xxxxxx >> >> > >> Well, er.....thanks, guys........now I am totally confused. >> >> > >> >> >> > >> What do I do to find out what bits of what I have???? >> >> > >> >> >> > >> Please tell me in simpleton language what you need to know and >> >> > >> how I can >> >> > >> find it out and tell you what you need to help me to sort out the >> >> > >> problem of >> >> > >> why my printer don't work. >> >> > >> >> >> > >> And please remember... it's ME that's the simpleton. I wish I had >> >> > >> been >> >> > >> born >> >> > >> in the steam age.
My System Specs

09-21-2007	#17 (permalink)
The Earl n/a posts	Re: USB Device not recognised RC As I said in my previous post, I havehad NO OTHER error messages other than the "UBS Device Not Recognised", I spent a lot of time noting every step I have taken and every response from my PC in my earlier post and this, clearly, is the ONLY message I have recieved. The post to which you refer is for a "Windows encountered a problem installing the driver software for your device" message which I have never received, indeed my infernal machine tells me it has installed the driver OK. Also, as I said earlier, I have already tried the " Infcache.1" fix to no avail. The crunch of this is that, even though the printer driver has installed correctly, it DOESN'T SHOW IN MY Control Panel>Printers Window, ie it hasn't been detected as installed, even though the software is there. Also, I dont seem to have "board" USBs on my machine, only "hubs" - how can I tell which is which? Quote: > How about item 4? > > While monitoring the vista.print_fax_scan group, a Microsoft employee (Alan > Morris) suggested this hotfix for a problem very similar to yours: > > http://support.microsoft.com/default.aspx/kb/937187 > > (The link to obtain the hotfix via the web is located on the page.) > > If this hotfix does not help, I suggest that you post to the > vista.print_fax_scan group for more help. (copy and paste any complete error > messages you receive, and give a detailed descriptions of everything you have > tried.) > > Good luck. > > > I Bleed Blue and Gold > GO BEARS! > > > "The Earl" <TheEarl@xxxxxx> wrote in message > news:CC301390-9CE4-4332-A78C-033AF23B877C@xxxxxx Quote: > > Cal Bear 66 > > > > Thanks for the advice, but I stumble on item 3. > > > > As I have said before, I do not have, and never have had, a Canon Printer in > > my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE and > > never has been. > > > > All I have is "Microsoft XPS Document Writer". > > > > I have also tried every USB port on the machine (2 on the front, 4 on the > > back) - do I have ANY on the board or are they all hub ports?? > > -- > > The Earl, Dubai, UAE > > > > > > "Cal Bear '66" wrote: > > Quote: > >> The biggest problem that people have when installing USB printers is that > >> they > >> plug them in BEFORE installing the software and not plugging in the printer > >> ONLY > >> when prompted to do so by the driver install program (unless the drivers are > >> included on the Vista installation disk). > >> > >> 1. Disconnect the printer USB cable. > >> 2. Boot up your computer. > >> 3. Control Panel > Printers, right click the Canon printer and select > >> Delete. > >> 4. In the Printers window: Menu (ALT key if not visible) > File > "Run > >> as > >> Administrator" > Server properties... > Drivers tab, > >> highlight the Canon printer and press the Remove button, Apply. OK. Close > >> Printers > window. > >> 5. With USB cable UNPLUGGED -- R E B O O T > >> 6. Run the Canon setup file. > >> 7. Plug in the USB cable ONLY when prompted and power on the printer . > >> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT > >> unplug > >> the cable or power off the printer at this point > >> > >> From your description, it seems as though you unplugged the USB cable after > >> step > >> 7 before you rebooted and then plugged it in again after the computer had > >> rebooted. > >> > >> Good luck. > >> > >> I Bleed Blue and Gold > >> GO BEARS! > >> > >> > >> "The Earl" <TheEarl@xxxxxx> wrote in message > >> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx > >> > On thing I forgot: > >> > > >> > How can \i tell what is an "onboard" USB port and which is a "hub". They > >> > all > >> > look the same to me and I think they are all hubs. > >> > > >> > I have tried most of the other ports anyway. > >> > -- > >> > The Earl, Dubai, UAE > >> > > >> > > >> > "The Earl" wrote: > >> > > >> >> Dear Cal Bear '66 and RC White, > >> >> > >> >> Thanks for your help. > >> >> > >> >> Cal Bear: > >> >> > >> >> When I go into Control Panel (Classic View)>Printers there is no printer > >> >> to > >> >> highlight and delete. All I have installed is the Microsoft XPS Document > >> >> Writer. As you see from my previous messages, I had already been to the > >> >> Canon > >> >> site and via http://software.canon-europe.com/products/0010324.asp > >> >> downloaded > >> >> m6c05mux.exe (there may be some capitals in the real file name.... I > >> >> cannot > >> >> read my notes here!!), the English driver for the Pixma 530 on a Vista > >> >> 32-bit > >> >> system. Although I had followed all the onscreen instructions it still did > >> >> not work. > >> >> > >> >> This was the position I was in at the end of the last message I sent. > >> >> > >> >> Basically, I was left with: > >> >> > >> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories: > >> >> > >> >> Driver with 3 sub-sub-directories > >> >> > >> >> FAX2KXP > >> >> PRN2KXP > >> >> SCN86 > >> >> > >> >> DrvSetup > >> >> > >> >> Readme (which, incidentaly says sod-all!!!!) > >> >> > >> >> A second directory in C:Program Files containing an uninstall programme > >> >> and > >> >> a further copy of the pathetically useless Canon readme file. > >> >> > >> >> I had tried various redownloads and reinstalls running the setup files in > >> >> DrvSetup, all of which, when I plugged in the printer and turned it on, > >> >> gave > >> >> me: > >> >> > >> >> "USB Device Not Recognised - One of the USB devices attached to this > >> >> computer has malfunctioned, and windows does not recognise it. For > >> >> assistance > >> >> insolving this problem, click this message" > >> >> > >> >> Clicking the message gives: > >> >> > >> >> "USB Root Hub > >> >> ..... > >> >> ..... etc > >> >> Uknown Device" > >> >> > >> >> and the so called assistance: > >> >> > >> >> "Try reconnecting the device. If windows still does not recognise it > >> >> replace > >> >> the device" (It wasn't actually "replace" but I cans read my notes here). > >> >> > >> >> Thanks Bill, that's just great - so I'll throw away my new expensive > >> >> printer, shall I??? Your "assistance" is as usefull as Canon's Readme!!! > >> >> > >> >> RC: > >> >> > >> >> Please note that, apart from telling me the best driver is installed for > >> >> my > >> >> unknown device (See later) this is the ONLY, I repeat ONLY error messages > >> >> or > >> >> codes I have recieved in this entire episode. It isn't that I was being > >> >> lazy > >> >> or lackadaisical in any way and couldn't be bothered to repeat them > >> >> verbatim, there just WEREN'T ANY OTHERS! > >> >> > >> >> OK Guys, after your last messages and following your advice, I > >> >> disconnected > >> >> the MP 530. I then went into the Uninstall programme and ran it. This ran > >> >> OK > >> >> and I followed this up by deleting all Canon directories on my PC, went > >> >> back > >> >> to the website and redownloaded m6co5mux.exe. When you run this it unzips > >> >> files to my desktop in a newly created directory "Canon" (See above) but > >> >> doesnt tell you anything else... so the PC just sits there doing nowt. > >> >> > >> >> At this point I then turned of the PC, unplugged it from the mains, went > >> >> and > >> >> made a cup of tea, plugged it back in, rebooted (repeated 3 times). > >> >> > >> >> When all had settled down I plugged in the MP 530 and turned it on.... > >> >> > >> >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in > >> >> again)... > >> >> > >> >> Repeated..... > >> >> > >> >> "USB Device Not Recognised - ....etc". > >> >> > >> >> Then I went into the DrvSetup directory and ran the Setup file: > >> >> > >> >> This then ran, adding the "Uninstall" files to the C:/Program Files > >> >> directory. After a few screens when it told me it was installing (No error > >> >> messages or codes note!) it then told me to plug in the printer, turn it > >> >> on. > >> >> > >> >> When I clicked OK, it told me it was going to reboot to install the new > >> >> software and this it did. > >> >> > >> >> When it had rebooted, I did as I was bidden (eg plugged in the printer and > >> >> turned it on) and ................. > >> >> > >> >> "USB Device Not Recognised - ....etc" > >> >> > >> >> If I go into the Control Panel>Hardware and Sound/Printer, I still only > >> >> have > >> >> the Microsoft XPS Document Writer installed. > >> >> > >> >> If I try to add a printer, it tells me that this is only for non-USB > >> >> Drivers > >> >> and USB devices should be automatically detected by windows. HA HA!! > >> >> > >> >> Going into device manager and clicking on "Unknown Device" if I try to > >> >> update the driver with it looking for itself it tells me that the best > >> >> driver > >> >> is already installed (See earlier). If I go to "Browse" a driver, it is > >> >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders) eg > >> >> where the damn driver has installed itself. > >> >> > >> >> You see what I mean... I dont have any other error messages or codes. > >> >> > >> >> Where to now?? > >> >> > >> >> PS You are probably as appalled as I am, RC, at the ignorance of the MS > >> >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I am a > >> >> product of a classical education which is why I have these problems with > >> >> my > >> >> PC. To what is more usefull in this day and age is a matter of conjecture. > >> >> > >> >> -- > >> >> The Earl, Dubai, UAE > >> >> > >> >> > >> >> "Cal Bear '66" wrote: > >> >> > >> >> > Canon has both x86 and x64 drivers for his printer: > >> >> > > >> >> > http://software.canon-europe.com/products/0010324.asp > >> >> > > >> >> > To make sure that ALL drivers for the printer are uninstalled go to > >> >> > Control > >> >> > Panel (Classic view) > Printers > highlight the printer and press the > >> >> > Delete > >> >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not > >> >> > visible) > >> >> > > > >> >> > File > "Run as Administrator" > Server properties... > Drivers tab, > >> >> > highlight the printer and press the Remove button, Apply. OK. Close > >> >> > Printers > >> >> > window. REBOOT. > >> >> > > >> >> > After removing all instances of drivers (Control Panel > Printers) and > >> >> > applications (Control Panel > Programs and Features) for the printer > >> >> > and > >> >> > rebooting, do NOT, repeat do NOT, connect the USB cable to the computer > >> >> > until > >> >> > the downloaded driver install tells you to do so. > >> >> > > >> >> > > >> >> > I Bleed Blue and Gold > >> >> > GO BEARS! > >> >> > > >> >> > > >> >> > "R. C. White" <rc@xxxxxx> wrote in message > >> >> > news:01ADF37F-A8A9-414B-BBB5-27A1420F4CEA@xxxxxx > >> >> > > Hi, Earl. > >> >> > > > >> >> > > Sorry for the confusion. > >> >> > > > >> >> > >>> >> PC also?? It is an HP a6130.me (Whatever that means). > >> >> > > > >> >> > > By Googling for "HP a6130.me" from your original post, I got 48 hits, > >> >> > > including this one: > >> >> > > http://h10010.www1.hp.com/wwpc/me/en...-80230710.html > >> >> > > > >> >> > > Among other facts about your computer there is this: > >> >> > > Processor type > >> >> > > a6130.me / a6120.me: Intel ViivT processor technology > >> >> > > . Intel CoreT2 Duo processor E4400 > >> >> > > a6140.me: Intel ViivT processor technology > >> >> > > . Intel CoreT2 Duo processor E6550 > >> >> > > > >> >> > > So "Whatever that means" tells us that it is an HP computer, model > >> >> > > a6130me, > >> >> > > and the HP website says it has a Viiv Core2Duo processor, which, like > >> >> > > almost > >> >> > > all computers available today, is a 64-bit CPU. (While they pronounce > >> >> > > it > >> >> > > funny, it looks to me like "Viiv" is just Roman numerals for 64: VI = > >> >> > > 6; > >> >> > > IV = > >> >> > > 4; so VI IV = 6 4.) > >> >> > > > >> >> > > So you do have 64-bit hardware. It is capable of running both 64-bit > >> >> > > and > >> >> > > 32-bit operating systems. The choice is yours - or whoever installs > >> >> > > Windows > >> >> > > on your computer. > >> >> > >
My System Specs

09-21-2007	#18 (permalink)
The Earl n/a posts	Re: USB Device not recognised Sorry, that last post should heve been to Cal Bear 66. -- The Earl, Dubai, UAE "The Earl" wrote: Quote: > RC > > As I said in my previous post, I havehad NO OTHER error messages other than > the "UBS Device Not Recognised", I spent a lot of time noting every step I > have taken and every response from my PC in my earlier post and this, > clearly, is the ONLY message I have recieved. > > The post to which you refer is for a "Windows encountered a problem > installing the driver software for your device" message which I have never > received, indeed my infernal machine tells me it has installed the driver OK. > Also, as I said earlier, I have already tried the " Infcache.1" fix to no > avail. > > The crunch of this is that, even though the printer driver has installed > correctly, it DOESN'T SHOW IN MY Control Panel>Printers Window, ie it hasn't > been detected as installed, even though the software is there. > > Also, I dont seem to have "board" USBs on my machine, only "hubs" - how can > I tell which is which? > > > Quote: > > How about item 4? > > > > While monitoring the vista.print_fax_scan group, a Microsoft employee (Alan > > Morris) suggested this hotfix for a problem very similar to yours: > > > > http://support.microsoft.com/default.aspx/kb/937187 > > > > (The link to obtain the hotfix via the web is located on the page.) > > > > If this hotfix does not help, I suggest that you post to the > > vista.print_fax_scan group for more help. (copy and paste any complete error > > messages you receive, and give a detailed descriptions of everything you have > > tried.) > > > > Good luck. > > > > > > I Bleed Blue and Gold > > GO BEARS! > > > > > > "The Earl" <TheEarl@xxxxxx> wrote in message > > news:CC301390-9CE4-4332-A78C-033AF23B877C@xxxxxx Quote: > > > Cal Bear 66 > > > > > > Thanks for the advice, but I stumble on item 3. > > > > > > As I have said before, I do not have, and never have had, a Canon Printer in > > > my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE and > > > never has been. > > > > > > All I have is "Microsoft XPS Document Writer". > > > > > > I have also tried every USB port on the machine (2 on the front, 4 on the > > > back) - do I have ANY on the board or are they all hub ports?? > > > -- > > > The Earl, Dubai, UAE > > > > > > > > > "Cal Bear '66" wrote: > > > > > >> The biggest problem that people have when installing USB printers is that > > >> they > > >> plug them in BEFORE installing the software and not plugging in the printer > > >> ONLY > > >> when prompted to do so by the driver install program (unless the drivers are > > >> included on the Vista installation disk). > > >> > > >> 1. Disconnect the printer USB cable. > > >> 2. Boot up your computer. > > >> 3. Control Panel > Printers, right click the Canon printer and select > > >> Delete. > > >> 4. In the Printers window: Menu (ALT key if not visible) > File > "Run > > >> as > > >> Administrator" > Server properties... > Drivers tab, > > >> highlight the Canon printer and press the Remove button, Apply. OK. Close > > >> Printers > window. > > >> 5. With USB cable UNPLUGGED -- R E B O O T > > >> 6. Run the Canon setup file. > > >> 7. Plug in the USB cable ONLY when prompted and power on the printer . > > >> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT > > >> unplug > > >> the cable or power off the printer at this point > > >> > > >> From your description, it seems as though you unplugged the USB cable after > > >> step > > >> 7 before you rebooted and then plugged it in again after the computer had > > >> rebooted. > > >> > > >> Good luck. > > >> > > >> I Bleed Blue and Gold > > >> GO BEARS! > > >> > > >> > > >> "The Earl" <TheEarl@xxxxxx> wrote in message > > >> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx > > >> > On thing I forgot: > > >> > > > >> > How can \i tell what is an "onboard" USB port and which is a "hub". They > > >> > all > > >> > look the same to me and I think they are all hubs. > > >> > > > >> > I have tried most of the other ports anyway. > > >> > -- > > >> > The Earl, Dubai, UAE > > >> > > > >> > > > >> > "The Earl" wrote: > > >> > > > >> >> Dear Cal Bear '66 and RC White, > > >> >> > > >> >> Thanks for your help. > > >> >> > > >> >> Cal Bear: > > >> >> > > >> >> When I go into Control Panel (Classic View)>Printers there is no printer > > >> >> to > > >> >> highlight and delete. All I have installed is the Microsoft XPS Document > > >> >> Writer. As you see from my previous messages, I had already been to the > > >> >> Canon > > >> >> site and via http://software.canon-europe.com/products/0010324.asp > > >> >> downloaded > > >> >> m6c05mux.exe (there may be some capitals in the real file name.... I > > >> >> cannot > > >> >> read my notes here!!), the English driver for the Pixma 530 on a Vista > > >> >> 32-bit > > >> >> system. Although I had followed all the onscreen instructions it still did > > >> >> not work. > > >> >> > > >> >> This was the position I was in at the end of the last message I sent. > > >> >> > > >> >> Basically, I was left with: > > >> >> > > >> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories: > > >> >> > > >> >> Driver with 3 sub-sub-directories > > >> >> > > >> >> FAX2KXP > > >> >> PRN2KXP > > >> >> SCN86 > > >> >> > > >> >> DrvSetup > > >> >> > > >> >> Readme (which, incidentaly says sod-all!!!!) > > >> >> > > >> >> A second directory in C:Program Files containing an uninstall programme > > >> >> and > > >> >> a further copy of the pathetically useless Canon readme file. > > >> >> > > >> >> I had tried various redownloads and reinstalls running the setup files in > > >> >> DrvSetup, all of which, when I plugged in the printer and turned it on, > > >> >> gave > > >> >> me: > > >> >> > > >> >> "USB Device Not Recognised - One of the USB devices attached to this > > >> >> computer has malfunctioned, and windows does not recognise it. For > > >> >> assistance > > >> >> insolving this problem, click this message" > > >> >> > > >> >> Clicking the message gives: > > >> >> > > >> >> "USB Root Hub > > >> >> ..... > > >> >> ..... etc > > >> >> Uknown Device" > > >> >> > > >> >> and the so called assistance: > > >> >> > > >> >> "Try reconnecting the device. If windows still does not recognise it > > >> >> replace > > >> >> the device" (It wasn't actually "replace" but I cans read my notes here). > > >> >> > > >> >> Thanks Bill, that's just great - so I'll throw away my new expensive > > >> >> printer, shall I??? Your "assistance" is as usefull as Canon's Readme!!! > > >> >> > > >> >> RC: > > >> >> > > >> >> Please note that, apart from telling me the best driver is installed for > > >> >> my > > >> >> unknown device (See later) this is the ONLY, I repeat ONLY error messages > > >> >> or > > >> >> codes I have recieved in this entire episode. It isn't that I was being > > >> >> lazy > > >> >> or lackadaisical in any way and couldn't be bothered to repeat them > > >> >> verbatim, there just WEREN'T ANY OTHERS! > > >> >> > > >> >> OK Guys, after your last messages and following your advice, I > > >> >> disconnected > > >> >> the MP 530. I then went into the Uninstall programme and ran it. This ran > > >> >> OK > > >> >> and I followed this up by deleting all Canon directories on my PC, went > > >> >> back > > >> >> to the website and redownloaded m6co5mux.exe. When you run this it unzips > > >> >> files to my desktop in a newly created directory "Canon" (See above) but > > >> >> doesnt tell you anything else... so the PC just sits there doing nowt. > > >> >> > > >> >> At this point I then turned of the PC, unplugged it from the mains, went > > >> >> and > > >> >> made a cup of tea, plugged it back in, rebooted (repeated 3 times). > > >> >> > > >> >> When all had settled down I plugged in the MP 530 and turned it on.... > > >> >> > > >> >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in > > >> >> again)... > > >> >> > > >> >> Repeated..... > > >> >> > > >> >> "USB Device Not Recognised - ....etc". > > >> >> > > >> >> Then I went into the DrvSetup directory and ran the Setup file: > > >> >> > > >> >> This then ran, adding the "Uninstall" files to the C:/Program Files > > >> >> directory. After a few screens when it told me it was installing (No error > > >> >> messages or codes note!) it then told me to plug in the printer, turn it > > >> >> on. > > >> >> > > >> >> When I clicked OK, it told me it was going to reboot to install the new > > >> >> software and this it did. > > >> >> > > >> >> When it had rebooted, I did as I was bidden (eg plugged in the printer and > > >> >> turned it on) and ................. > > >> >> > > >> >> "USB Device Not Recognised - ....etc" > > >> >> > > >> >> If I go into the Control Panel>Hardware and Sound/Printer, I still only > > >> >> have > > >> >> the Microsoft XPS Document Writer installed. > > >> >> > > >> >> If I try to add a printer, it tells me that this is only for non-USB > > >> >> Drivers > > >> >> and USB devices should be automatically detected by windows. HA HA!! > > >> >> > > >> >> Going into device manager and clicking on "Unknown Device" if I try to > > >> >> update the driver with it looking for itself it tells me that the best > > >> >> driver > > >> >> is already installed (See earlier). If I go to "Browse" a driver, it is > > >> >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders) eg > > >> >> where the damn driver has installed itself. > > >> >> > > >> >> You see what I mean... I dont have any other error messages or codes. > > >> >> > > >> >> Where to now?? > > >> >> > > >> >> PS You are probably as appalled as I am, RC, at the ignorance of the MS > > >> >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I am a > > >> >> product of a classical education which is why I have these problems with > > >> >> my > > >> >> PC. To what is more usefull in this day and age is a matter of conjecture. > > >> >> > > >> >> -- > > >> >> The Earl, Dubai, UAE > > >> >> > > >> >> > > >> >> "Cal Bear '66" wrote: > > >> >> > > >> >> > Canon has both x86 and x64 drivers for his printer: > > >> >> > > > >> >> > http://software.canon-europe.com/products/0010324.asp > > >> >> > > > >> >> > To make sure that ALL drivers for the printer are uninstalled go to > > >> >> > Control > > >> >> > Panel (Classic view) > Printers > highlight the printer and press the > > >> >> > Delete > > >> >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not > > >> >> > visible) > > >> >> > > > > >> >> > File > "Run as Administrator" > Server properties... > Drivers tab, > > >> >> > highlight the printer and press the Remove button, Apply. OK. Close > > >> >> > Printers > > >> >> > window. REBOOT. > > >> >> > > > >> >> > After removing all instances of drivers (Control Panel > Printers) and > > >> >> > applications (Control Panel > Programs and Features) for the printer > > >> >> > and > > >> >> > rebooting, do NOT, repeat do NOT, connect the USB cable to the computer > > >> >> > until > > >> >> > the downloaded driver install tells you to do so. > > >> >> > > > >> >> > > > >> >> > I Bleed Blue and Gold > > >> >> > GO BEARS! > > >> >> > > > >> >> > > > >> >> > "R. C. White" <rc@xxxxxx> wrote in message > > >> >> > news:01ADF37F-A8A9-414B-BBB5-27A1420F4CEA@xxxxxx > > >> >> > > Hi, Earl. > > >> >> > > > > >> >> > > Sorry for the confusion. > > >> >> > > > > >> >> > >>> >> PC also?? It is an HP a6130.me (Whatever that means). > > >> >> > > > > >> >> > > By Googling for "HP a6130.me" from your original post, I got 48 hits, > > >> >> > > including this one: > > >> >> > > http://h10010.www1.hp.com/wwpc/me/en...-80230710.html > > >> >> > > > > >> >> > > Among other facts about your computer there is this: > > >> >> > > Processor type
My System Specs

09-21-2007	#19 (permalink)
The Earl n/a posts	Re: USB Device not recognised RC The Pixma 530 has an external 240v a.c. power supply - i dont think it would require any power through the USB. Anyway, I have unplugged every device and put the printer into all 6 USB Ports in turn - all I get is the depressing Dink-dunk sound and the "USB Device Not Recognised" bubble. -- The Earl, Dubai, UAE "R. C. White" wrote: Quote: > Hi, Earl. > > Modern motherboards (whether acquired as part of a complete system or as a > bare board so you can build your own computer) come with several USB 2.0 > ports built in. They are usually as you see: some ports on the back of the > computer case and some on the front. But we can also go to Wal*Mart or Best > Buy or any other computer vendor and get a "hub", which uses one "incoming" > cable to connect to one of those "onboard" ports, and then has multiple > (usually 4 or 8) "outgoing" USB connectors so that several USB devices > (printers, cameras, etc.) can be plugged into the hub. That's one of the > beauties of USB: a single onboard port can support many (127 is the number > I remember from several years ago, when USB was first introduced) USB > devices. (Like using the genie's 3rd wish to wish for more wishes.) > > One possible fly in that ointment is power. Some devices (such as printers) > need electricity to run their motors to carry out the instructions they are > getting through the USB cable. The USB cable can deliver enough power for > most devices, along with instructions and data, if plugged directly into the > motherboard. But when plugged into a hub, especially if other devices are > also on that hub, they may not get enough juice. Some hubs are "powered" by > a separate power cable in addition to the USB cable, but I've never had one > and don't know how well they work. My HP printer/scanner/copier has its own > DC power cable which must be plugged in, in addition to the USB cable. > > Does your Pixma have or need a power supply in addition to the USB > connection? > > RC > -- > R. C. White, CPA > San Marcos, TX > rc@xxxxxx > Microsoft Windows MVP > (Running Windows Live Mail beta in Vista Ultimate x64) > > "The Earl" <TheEarl@xxxxxx> wrote in message > news:CC301390-9CE4-4332-A78C-033AF23B877C@xxxxxx Quote: > > Cal Bear 66 > > > > Thanks for the advice, but I stumble on item 3. > > > > As I have said before, I do not have, and never have had, a Canon Printer > > in > > my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE > > and > > never has been. > > > > All I have is "Microsoft XPS Document Writer". > > > > I have also tried every USB port on the machine (2 on the front, 4 on the > > back) - do I have ANY on the board or are they all hub ports?? > > -- > > The Earl, Dubai, UAE > > > > > > "Cal Bear '66" wrote: > > Quote: > >> The biggest problem that people have when installing USB printers is that > >> they > >> plug them in BEFORE installing the software and not plugging in the > >> printer ONLY > >> when prompted to do so by the driver install program (unless the drivers > >> are > >> included on the Vista installation disk). > >> > >> 1. Disconnect the printer USB cable. > >> 2. Boot up your computer. > >> 3. Control Panel > Printers, right click the Canon printer and select > >> Delete. > >> 4. In the Printers window: Menu (ALT key if not visible) > File > > >> "Run as > >> Administrator" > Server properties... > Drivers tab, > >> highlight the Canon printer and press the Remove button, Apply. OK. > >> Close > >> Printers > window. > >> 5. With USB cable UNPLUGGED -- R E B O O T > >> 6. Run the Canon setup file. > >> 7. Plug in the USB cable ONLY when prompted and power on the printer . > >> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT > >> unplug > >> the cable or power off the printer at this point > >> > >> From your description, it seems as though you unplugged the USB cable > >> after step > >> 7 before you rebooted and then plugged it in again after the computer had > >> rebooted. > >> > >> Good luck. > >> > >> I Bleed Blue and Gold > >> GO BEARS! > >> > >> > >> "The Earl" <TheEarl@xxxxxx> wrote in message > >> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx > >> > On thing I forgot: > >> > > >> > How can \i tell what is an "onboard" USB port and which is a "hub". > >> > They all > >> > look the same to me and I think they are all hubs. > >> > > >> > I have tried most of the other ports anyway. > >> > -- > >> > The Earl, Dubai, UAE > >> > > >> > > >> > "The Earl" wrote: > >> > > >> >> Dear Cal Bear '66 and RC White, > >> >> > >> >> Thanks for your help. > >> >> > >> >> Cal Bear: > >> >> > >> >> When I go into Control Panel (Classic View)>Printers there is no > >> >> printer to > >> >> highlight and delete. All I have installed is the Microsoft XPS > >> >> Document > >> >> Writer. As you see from my previous messages, I had already been to > >> >> the Canon > >> >> site and via http://software.canon-europe.com/products/0010324.asp > >> >> downloaded > >> >> m6c05mux.exe (there may be some capitals in the real file name.... I > >> >> cannot > >> >> read my notes here!!), the English driver for the Pixma 530 on a Vista > >> >> 32-bit > >> >> system. Although I had followed all the onscreen instructions it still > >> >> did > >> >> not work. > >> >> > >> >> This was the position I was in at the end of the last message I sent. > >> >> > >> >> Basically, I was left with: > >> >> > >> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories: > >> >> > >> >> Driver with 3 sub-sub-directories > >> >> > >> >> FAX2KXP > >> >> PRN2KXP > >> >> SCN86 > >> >> > >> >> DrvSetup > >> >> > >> >> Readme (which, incidentaly says sod-all!!!!) > >> >> > >> >> A second directory in C:Program Files containing an uninstall > >> >> programme and > >> >> a further copy of the pathetically useless Canon readme file. > >> >> > >> >> I had tried various redownloads and reinstalls running the setup files > >> >> in > >> >> DrvSetup, all of which, when I plugged in the printer and turned it > >> >> on, gave > >> >> me: > >> >> > >> >> "USB Device Not Recognised - One of the USB devices attached to this > >> >> computer has malfunctioned, and windows does not recognise it. For > >> >> assistance > >> >> insolving this problem, click this message" > >> >> > >> >> Clicking the message gives: > >> >> > >> >> "USB Root Hub > >> >> ..... > >> >> ..... etc > >> >> Uknown Device" > >> >> > >> >> and the so called assistance: > >> >> > >> >> "Try reconnecting the device. If windows still does not recognise it > >> >> replace > >> >> the device" (It wasn't actually "replace" but I cans read my notes > >> >> here). > >> >> > >> >> Thanks Bill, that's just great - so I'll throw away my new expensive > >> >> printer, shall I??? Your "assistance" is as usefull as Canon's > >> >> Readme!!! > >> >> > >> >> RC: > >> >> > >> >> Please note that, apart from telling me the best driver is installed > >> >> for my > >> >> unknown device (See later) this is the ONLY, I repeat ONLY error > >> >> messages or > >> >> codes I have recieved in this entire episode. It isn't that I was > >> >> being lazy > >> >> or lackadaisical in any way and couldn't be bothered to repeat them > >> >> verbatim, there just WEREN'T ANY OTHERS! > >> >> > >> >> OK Guys, after your last messages and following your advice, I > >> >> disconnected > >> >> the MP 530. I then went into the Uninstall programme and ran it. This > >> >> ran OK > >> >> and I followed this up by deleting all Canon directories on my PC, > >> >> went back > >> >> to the website and redownloaded m6co5mux.exe. When you run this it > >> >> unzips > >> >> files to my desktop in a newly created directory "Canon" (See above) > >> >> but > >> >> doesnt tell you anything else... so the PC just sits there doing nowt. > >> >> > >> >> At this point I then turned of the PC, unplugged it from the mains, > >> >> went and > >> >> made a cup of tea, plugged it back in, rebooted (repeated 3 times). > >> >> > >> >> When all had settled down I plugged in the MP 530 and turned it on.... > >> >> > >> >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in > >> >> again)... > >> >> > >> >> Repeated..... > >> >> > >> >> "USB Device Not Recognised - ....etc". > >> >> > >> >> Then I went into the DrvSetup directory and ran the Setup file: > >> >> > >> >> This then ran, adding the "Uninstall" files to the C:/Program Files > >> >> directory. After a few screens when it told me it was installing (No > >> >> error > >> >> messages or codes note!) it then told me to plug in the printer, turn > >> >> it on. > >> >> > >> >> When I clicked OK, it told me it was going to reboot to install the > >> >> new > >> >> software and this it did. > >> >> > >> >> When it had rebooted, I did as I was bidden (eg plugged in the printer > >> >> and > >> >> turned it on) and ................. > >> >> > >> >> "USB Device Not Recognised - ....etc" > >> >> > >> >> If I go into the Control Panel>Hardware and Sound/Printer, I still > >> >> only have > >> >> the Microsoft XPS Document Writer installed. > >> >> > >> >> If I try to add a printer, it tells me that this is only for non-USB > >> >> Drivers > >> >> and USB devices should be automatically detected by windows. HA HA!! > >> >> > >> >> Going into device manager and clicking on "Unknown Device" if I try to > >> >> update the driver with it looking for itself it tells me that the best > >> >> driver > >> >> is already installed (See earlier). If I go to "Browse" a driver, it > >> >> is > >> >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders) > >> >> eg > >> >> where the damn driver has installed itself. > >> >> > >> >> You see what I mean... I dont have any other error messages or codes. > >> >> > >> >> Where to now?? > >> >> > >> >> PS You are probably as appalled as I am, RC, at the ignorance of the > >> >> MS > >> >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I > >> >> am a > >> >> product of a classical education which is why I have these problems > >> >> with my > >> >> PC. To what is more usefull in this day and age is a matter of > >> >> conjecture. > >> >> > >> >> -- > >> >> The Earl, Dubai, UAE > >> >> > >> >> > >> >> "Cal Bear '66" wrote: > >> >> > >> >> > Canon has both x86 and x64 drivers for his printer: > >> >> > > >> >> > http://software.canon-europe.com/products/0010324.asp > >> >> > > >> >> > To make sure that ALL drivers for the printer are uninstalled go to > >> >> > Control > >> >> > Panel (Classic view) > Printers > highlight the printer and press > >> >> > the > >> >> > Delete > >> >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not > >> >> > visible) > >> >> > > > >> >> > File > "Run as Administrator" > Server properties... > Drivers > >> >> > tab, > >> >> > highlight the printer and press the Remove button, Apply. OK. Close > >> >> > Printers > >> >> > window. REBOOT. > >> >> > > >> >> > After removing all instances of drivers (Control Panel > Printers) > >> >> > and > >> >> > applications (Control Panel > Programs and Features) for the > >> >> > printer and > >> >> > rebooting, do NOT, repeat do NOT, connect the USB cable to the > >> >> > computer > >> >> > until > >> >> > the downloaded driver install tells you to do so. > >> >> > > >> >> > > >> >> > I Bleed Blue and Gold > >> >> > GO BEARS! > >> >> >
My System Specs

09-21-2007	#20 (permalink)
Cal Bear '66 n/a posts	Re: USB Device not recognised Post to the vista.print_fax_scan group. Alan Morris, a Microsoft employee, is probably your best source of informed help. As far as I can remember that is the only group he monitors. I Bleed Blue and Gold GO BEARS! "The Earl" <TheEarl@xxxxxx> wrote in message news:E86723CD-8210-4D60-B02E-EAFE864E3A10@xxxxxx Quote: > RC > > As I said in my previous post, I havehad NO OTHER error messages other than > the "UBS Device Not Recognised", I spent a lot of time noting every step I > have taken and every response from my PC in my earlier post and this, > clearly, is the ONLY message I have recieved. > > The post to which you refer is for a "Windows encountered a problem > installing the driver software for your device" message which I have never > received, indeed my infernal machine tells me it has installed the driver OK. > Also, as I said earlier, I have already tried the " Infcache.1" fix to no > avail. > > The crunch of this is that, even though the printer driver has installed > correctly, it DOESN'T SHOW IN MY Control Panel>Printers Window, ie it hasn't > been detected as installed, even though the software is there. > > Also, I dont seem to have "board" USBs on my machine, only "hubs" - how can > I tell which is which? > > > Quote: >> How about item 4? >> >> While monitoring the vista.print_fax_scan group, a Microsoft employee (Alan >> Morris) suggested this hotfix for a problem very similar to yours: >> >> http://support.microsoft.com/default.aspx/kb/937187 >> >> (The link to obtain the hotfix via the web is located on the page.) >> >> If this hotfix does not help, I suggest that you post to the >> vista.print_fax_scan group for more help. (copy and paste any complete error >> messages you receive, and give a detailed descriptions of everything you have >> tried.) >> >> Good luck. >> >> >> I Bleed Blue and Gold >> GO BEARS! >> >> >> "The Earl" <TheEarl@xxxxxx> wrote in message >> news:CC301390-9CE4-4332-A78C-033AF23B877C@xxxxxx Quote: >> > Cal Bear 66 >> > >> > Thanks for the advice, but I stumble on item 3. >> > >> > As I have said before, I do not have, and never have had, a Canon Printer >> > in >> > my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE >> > and >> > never has been. >> > >> > All I have is "Microsoft XPS Document Writer". >> > >> > I have also tried every USB port on the machine (2 on the front, 4 on the >> > back) - do I have ANY on the board or are they all hub ports?? >> > -- >> > The Earl, Dubai, UAE >> > >> > >> > "Cal Bear '66" wrote: >> > >> >> The biggest problem that people have when installing USB printers is that >> >> they >> >> plug them in BEFORE installing the software and not plugging in the >> >> printer >> >> ONLY >> >> when prompted to do so by the driver install program (unless the drivers >> >> are >> >> included on the Vista installation disk). >> >> >> >> 1. Disconnect the printer USB cable. >> >> 2. Boot up your computer. >> >> 3. Control Panel > Printers, right click the Canon printer and select >> >> Delete. >> >> 4. In the Printers window: Menu (ALT key if not visible) > File > >> >> "Run >> >> as >> >> Administrator" > Server properties... > Drivers tab, >> >> highlight the Canon printer and press the Remove button, Apply. OK. >> >> Close >> >> Printers > window. >> >> 5. With USB cable UNPLUGGED -- R E B O O T >> >> 6. Run the Canon setup file. >> >> 7. Plug in the USB cable ONLY when prompted and power on the printer . >> >> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT >> >> unplug >> >> the cable or power off the printer at this point >> >> >> >> From your description, it seems as though you unplugged the USB cable >> >> after >> >> step >> >> 7 before you rebooted and then plugged it in again after the computer had >> >> rebooted. >> >> >> >> Good luck. >> >> >> >> I Bleed Blue and Gold >> >> GO BEARS! >> >> >> >> >> >> "The Earl" <TheEarl@xxxxxx> wrote in message >> >> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx >> >> > On thing I forgot: >> >> > >> >> > How can \i tell what is an "onboard" USB port and which is a "hub". They >> >> > all >> >> > look the same to me and I think they are all hubs. >> >> > >> >> > I have tried most of the other ports anyway. >> >> > -- >> >> > The Earl, Dubai, UAE >> >> > >> >> > >> >> > "The Earl" wrote: >> >> > >> >> >> Dear Cal Bear '66 and RC White, >> >> >> >> >> >> Thanks for your help. >> >> >> >> >> >> Cal Bear: >> >> >> >> >> >> When I go into Control Panel (Classic View)>Printers there is no >> >> >> printer >> >> >> to >> >> >> highlight and delete. All I have installed is the Microsoft XPS >> >> >> Document >> >> >> Writer. As you see from my previous messages, I had already been to the >> >> >> Canon >> >> >> site and via http://software.canon-europe.com/products/0010324.asp >> >> >> downloaded >> >> >> m6c05mux.exe (there may be some capitals in the real file name.... I >> >> >> cannot >> >> >> read my notes here!!), the English driver for the Pixma 530 on a Vista >> >> >> 32-bit >> >> >> system. Although I had followed all the onscreen instructions it still >> >> >> did >> >> >> not work. >> >> >> >> >> >> This was the position I was in at the end of the last message I sent. >> >> >> >> >> >> Basically, I was left with: >> >> >> >> >> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories: >> >> >> >> >> >> Driver with 3 sub-sub-directories >> >> >> >> >> >> FAX2KXP >> >> >> PRN2KXP >> >> >> SCN86 >> >> >> >> >> >> DrvSetup >> >> >> >> >> >> Readme (which, incidentaly says sod-all!!!!) >> >> >> >> >> >> A second directory in C:Program Files containing an uninstall programme >> >> >> and >> >> >> a further copy of the pathetically useless Canon readme file. >> >> >> >> >> >> I had tried various redownloads and reinstalls running the setup files >> >> >> in >> >> >> DrvSetup, all of which, when I plugged in the printer and turned it on, >> >> >> gave >> >> >> me: >> >> >> >> >> >> "USB Device Not Recognised - One of the USB devices attached to this >> >> >> computer has malfunctioned, and windows does not recognise it. For >> >> >> assistance >> >> >> insolving this problem, click this message" >> >> >> >> >> >> Clicking the message gives: >> >> >> >> >> >> "USB Root Hub >> >> >> ..... >> >> >> ..... etc >> >> >> Uknown Device" >> >> >> >> >> >> and the so called assistance: >> >> >> >> >> >> "Try reconnecting the device. If windows still does not recognise it >> >> >> replace >> >> >> the device" (It wasn't actually "replace" but I cans read my notes >> >> >> here). >> >> >> >> >> >> Thanks Bill, that's just great - so I'll throw away my new expensive >> >> >> printer, shall I??? Your "assistance" is as usefull as Canon's >> >> >> Readme!!! >> >> >> >> >> >> RC: >> >> >> >> >> >> Please note that, apart from telling me the best driver is installed >> >> >> for >> >> >> my >> >> >> unknown device (See later) this is the ONLY, I repeat ONLY error >> >> >> messages >> >> >> or >> >> >> codes I have recieved in this entire episode. It isn't that I was being >> >> >> lazy >> >> >> or lackadaisical in any way and couldn't be bothered to repeat them >> >> >> verbatim, there just WEREN'T ANY OTHERS! >> >> >> >> >> >> OK Guys, after your last messages and following your advice, I >> >> >> disconnected >> >> >> the MP 530. I then went into the Uninstall programme and ran it. This >> >> >> ran >> >> >> OK >> >> >> and I followed this up by deleting all Canon directories on my PC, went >> >> >> back >> >> >> to the website and redownloaded m6co5mux.exe. When you run this it >> >> >> unzips >> >> >> files to my desktop in a newly created directory "Canon" (See above) >> >> >> but >> >> >> doesnt tell you anything else... so the PC just sits there doing nowt. >> >> >> >> >> >> At this point I then turned of the PC, unplugged it from the mains, >> >> >> went >> >> >> and >> >> >> made a cup of tea, plugged it back in, rebooted (repeated 3 times). >> >> >> >> >> >> When all had settled down I plugged in the MP 530 and turned it on.... >> >> >> >> >> >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in >> >> >> again)... >> >> >> >> >> >> Repeated..... >> >> >> >> >> >> "USB Device Not Recognised - ....etc". >> >> >> >> >> >> Then I went into the DrvSetup directory and ran the Setup file: >> >> >> >> >> >> This then ran, adding the "Uninstall" files to the C:/Program Files >> >> >> directory. After a few screens when it told me it was installing (No >> >> >> error >> >> >> messages or codes note!) it then told me to plug in the printer, turn >> >> >> it >> >> >> on. >> >> >> >> >> >> When I clicked OK, it told me it was going to reboot to install the new >> >> >> software and this it did. >> >> >> >> >> >> When it had rebooted, I did as I was bidden (eg plugged in the printer >> >> >> and >> >> >> turned it on) and ................. >> >> >> >> >> >> "USB Device Not Recognised - ....etc" >> >> >> >> >> >> If I go into the Control Panel>Hardware and Sound/Printer, I still only >> >> >> have >> >> >> the Microsoft XPS Document Writer installed. >> >> >> >> >> >> If I try to add a printer, it tells me that this is only for non-USB >> >> >> Drivers >> >> >> and USB devices should be automatically detected by windows. HA HA!! >> >> >> >> >> >> Going into device manager and clicking on "Unknown Device" if I try to >> >> >> update the driver with it looking for itself it tells me that the best >> >> >> driver >> >> >> is already installed (See earlier). If I go to "Browse" a driver, it is >> >> >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders) >> >> >> eg >> >> >> where the damn driver has installed itself. >> >> >> >> >> >> You see what I mean... I dont have any other error messages or codes. >> >> >> >> >> >> Where to now?? >> >> >> >> >> >> PS You are probably as appalled as I am, RC, at the ignorance of the MS >> >> >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I am >> >> >> a >> >> >> product of a classical education which is why I have these problems >> >> >> with >> >> >> my >> >> >> PC. To what is more usefull in this day and age is a matter of >> >> >> conjecture. >> >> >> >> >> >> -- >> >> >> The Earl, Dubai, UAE >> >> >> >> >> >> >> >> >> "Cal Bear '66" wrote: >> >> >> >> >> >> > Canon has both x86 and x64 drivers for his printer: >> >> >> > >> >> >> > http://software.canon-europe.com/products/0010324.asp >> >> >> > >> >> >> > To make sure that ALL drivers for the printer are uninstalled go to >> >> >> > Control >> >> >> > Panel (Classic view) > Printers > highlight the printer and press >> >> >> > the >> >> >> > Delete >> >> >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not >> >> >> > visible) >> >> >> > > >> >> >> > File > "Run as Administrator" > Server properties... > Drivers >> >> >> > tab, >> >> >> > highlight the printer and press the Remove button, Apply. OK. Close >> >> >> > Printers >> >> >> > window. REBOOT. >> >> >> > >> >> >> > After removing all instances of drivers (Control Panel > Printers) >> >> >> > and >> >> >> > applications (Control Panel > Programs and Features) for the >> >> >> > printer >> >> >> > and >> >> >> > rebooting, do NOT, repeat do NOT, connect the USB cable to the >> >> >> > computer >> >> >> > until >> >> >> > the downloaded driver install tells you to do so. >> >> >> > >> >> >> > >> >> >> > I Bleed Blue and Gold >> >> >> > GO BEARS! >> >> >> > >> >> >> > >> >> >> > "R. C. White" <rc@xxxxxx> wrote in message >> >> >> > news:01ADF37F-A8A9-414B-BBB5-27A1420F4CEA@xxxxxx >> >> >> > > Hi, Earl. >> >> >> > > >> >> >> > > Sorry for the confusion. >> >> >> > > >> >> >> > >>> >> PC also?? It is an HP a6130.me (Whatever that means). >> >> >> > > >> >> >> > > By Googling for "HP a6130.me" from your original post, I got 48 >> >> >> > > hits, >> >> >> > > including this one: >> >> >> > > http://h10010.www1.hp.com/wwpc/me/en...-80230710.html >> >> >> > > >> >> >> > > Among other facts about your computer there is this: >> >> >> > > Processor type >> >> >> > > a6130.me / a6120.me: Intel ViivT processor technology >> >> >> > > . Intel CoreT2 Duo processor E4400 >> >> >> > > a6140.me: Intel ViivT processor technology >> >> >> > > . Intel CoreT2 Duo processor E6550 >> >> >> > > >> >> >> > > So "Whatever that means" tells us that it is an HP computer, model >> >> >> > > a6130me, >> >> >> > > and the HP website says it has a Viiv Core2Duo processor, which, >> >> >> > > like >> >> >> > > almost >> >> >> > > all computers available today, is a 64-bit CPU. (While they >> >> >> > > pronounce >> >> >> > > it >> >> >> > > funny, it looks to me like "Viiv" is just Roman numerals for 64: >> >> >> > > VI = >> >> >> > > 6; >> >> >> > > IV = >> >> >> > > 4; so VI IV = 6 4.) >> >> >> > > >> >> >> > > So you do have 64-bit hardware. It is capable of running both >> >> >> > > 64-bit >> >> >> > > and >> >> >> > > 32-bit operating systems. The choice is yours - or whoever >> >> >> > > installs >> >> >> > > Windows >> >> >> > > on your computer. >> >> >> > >
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