Vista - USB Device not recognised

09-21-2007

Mr. Morris is monitoring and responding in the vista.print_fax_scan group now
(1.22 EDT).

--
I Bleed Blue and Gold
GO BEARS!

"Cal Bear '66" <xxx@xxxxxx> wrote in message
news:3ED36FA3-7E7E-4E8C-BFEC-B075C3703554@xxxxxx

Quote:

> Post to the vista.print_fax_scan group.
>
> Alan Morris, a Microsoft employee, is probably your best source of informed
> help. As far as I can remember that is the only group he monitors.
>
>
> I Bleed Blue and Gold
> GO BEARS!
>
>
> "The Earl" <TheEarl@xxxxxx> wrote in message
> news:E86723CD-8210-4D60-B02E-EAFE864E3A10@xxxxxx

Quote:

>> RC
>>
>> As I said in my previous post, I havehad NO OTHER error messages other than
>> the "UBS Device Not Recognised", I spent a lot of time noting every step I
>> have taken and every response from my PC in my earlier post and this,
>> clearly, is the ONLY message I have recieved.
>>
>> The post to which you refer is for a "Windows encountered a problem
>> installing the driver software for your device" message which I have never
>> received, indeed my infernal machine tells me it has installed the driver OK.
>> Also, as I said earlier, I have already tried the " Infcache.1" fix to no
>> avail.
>>
>> The crunch of this is that, even though the printer driver has installed
>> correctly, it DOESN'T SHOW IN MY Control Panel>Printers Window, ie it hasn't
>> been detected as installed, even though the software is there.
>>
>> Also, I dont seem to have "board" USBs on my machine, only "hubs" - how can
>> I tell which is which?
>>
>>
>>

Quote:

>>> How about item 4?
>>>
>>> While monitoring the vista.print_fax_scan group, a Microsoft employee (Alan
>>> Morris) suggested this hotfix for a problem very similar to yours:
>>>
>>> http://support.microsoft.com/default.aspx/kb/937187
>>>
>>> (The link to obtain the hotfix via the web is located on the page.)
>>>
>>> If this hotfix does not help, I suggest that you post to the
>>> vista.print_fax_scan group for more help. (copy and paste any complete error
>>> messages you receive, and give a detailed descriptions of everything you
>>> have
>>> tried.)
>>>
>>> Good luck.
>>>
>>>
>>> I Bleed Blue and Gold
>>> GO BEARS!
>>>
>>>
>>> "The Earl" <TheEarl@xxxxxx> wrote in message
>>> news:CC301390-9CE4-4332-A78C-033AF23B877C@xxxxxx
>>> > Cal Bear 66
>>> >
>>> > Thanks for the advice, but I stumble on item 3.
>>> >
>>> > As I have said before, I do not have, and never have had, a Canon Printer
>>> > in
>>> > my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE
>>> > and
>>> > never has been.
>>> >
>>> > All I have is "Microsoft XPS Document Writer".
>>> >
>>> > I have also tried every USB port on the machine (2 on the front, 4 on the
>>> > back) - do I have ANY on the board or are they all hub ports??
>>> > --
>>> > The Earl, Dubai, UAE
>>> >
>>> >
>>> > "Cal Bear '66" wrote:
>>> >
>>> >> The biggest problem that people have when installing USB printers is that
>>> >> they
>>> >> plug them in BEFORE installing the software and not plugging in the
>>> >> printer
>>> >> ONLY
>>> >> when prompted to do so by the driver install program (unless the drivers
>>> >> are
>>> >> included on the Vista installation disk).
>>> >>
>>> >> 1. Disconnect the printer USB cable.
>>> >> 2. Boot up your computer.
>>> >> 3. Control Panel > Printers, right click the Canon printer and select
>>> >> Delete.
>>> >> 4. In the Printers window: Menu (ALT key if not visible) > File >
>>> >> "Run
>>> >> as
>>> >> Administrator" > Server properties... > Drivers tab,
>>> >> highlight the Canon printer and press the Remove button, Apply. OK.
>>> >> Close
>>> >> Printers > window.
>>> >> 5. With USB cable UNPLUGGED -- R E B O O T
>>> >> 6. Run the Canon setup file.
>>> >> 7. Plug in the USB cable ONLY when prompted and power on the printer .
>>> >> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT
>>> >> unplug
>>> >> the cable or power off the printer at this point
>>> >>
>>> >> From your description, it seems as though you unplugged the USB cable
>>> >> after
>>> >> step
>>> >> 7 before you rebooted and then plugged it in again after the computer had
>>> >> rebooted.
>>> >>
>>> >> Good luck.
>>> >>
>>> >> I Bleed Blue and Gold
>>> >> GO BEARS!
>>> >>
>>> >>
>>> >> "The Earl" <TheEarl@xxxxxx> wrote in message
>>> >> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx
>>> >> > On thing I forgot:
>>> >> >
>>> >> > How can \i tell what is an "onboard" USB port and which is a "hub".
>>> >> > They
>>> >> > all
>>> >> > look the same to me and I think they are all hubs.
>>> >> >
>>> >> > I have tried most of the other ports anyway.
>>> >> > --
>>> >> > The Earl, Dubai, UAE
>>> >> >
>>> >> >
>>> >> > "The Earl" wrote:
>>> >> >
>>> >> >> Dear Cal Bear '66 and RC White,
>>> >> >>
>>> >> >> Thanks for your help.
>>> >> >>
>>> >> >> Cal Bear:
>>> >> >>
>>> >> >> When I go into Control Panel (Classic View)>Printers there is no
>>> >> >> printer
>>> >> >> to
>>> >> >> highlight and delete. All I have installed is the Microsoft XPS
>>> >> >> Document
>>> >> >> Writer. As you see from my previous messages, I had already been to
>>> >> >> the
>>> >> >> Canon
>>> >> >> site and via http://software.canon-europe.com/products/0010324.asp
>>> >> >> downloaded
>>> >> >> m6c05mux.exe (there may be some capitals in the real file name.... I
>>> >> >> cannot
>>> >> >> read my notes here!!), the English driver for the Pixma 530 on a Vista
>>> >> >> 32-bit
>>> >> >> system. Although I had followed all the onscreen instructions it still
>>> >> >> did
>>> >> >> not work.
>>> >> >>
>>> >> >> This was the position I was in at the end of the last message I sent.
>>> >> >>
>>> >> >> Basically, I was left with:
>>> >> >>
>>> >> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories:
>>> >> >>
>>> >> >> Driver with 3 sub-sub-directories
>>> >> >>
>>> >> >> FAX2KXP
>>> >> >> PRN2KXP
>>> >> >> SCN86
>>> >> >>
>>> >> >> DrvSetup
>>> >> >>
>>> >> >> Readme (which, incidentaly says sod-all!!!!)
>>> >> >>
>>> >> >> A second directory in C:Program Files containing an uninstall
>>> >> >> programme
>>> >> >> and
>>> >> >> a further copy of the pathetically useless Canon readme file.
>>> >> >>
>>> >> >> I had tried various redownloads and reinstalls running the setup files
>>> >> >> in
>>> >> >> DrvSetup, all of which, when I plugged in the printer and turned it
>>> >> >> on,
>>> >> >> gave
>>> >> >> me:
>>> >> >>
>>> >> >> "USB Device Not Recognised - One of the USB devices attached to this
>>> >> >> computer has malfunctioned, and windows does not recognise it. For
>>> >> >> assistance
>>> >> >> insolving this problem, click this message"
>>> >> >>
>>> >> >> Clicking the message gives:
>>> >> >>
>>> >> >> "USB Root Hub
>>> >> >> .....
>>> >> >> ..... etc
>>> >> >> Uknown Device"
>>> >> >>
>>> >> >> and the so called assistance:
>>> >> >>
>>> >> >> "Try reconnecting the device. If windows still does not recognise it
>>> >> >> replace
>>> >> >> the device" (It wasn't actually "replace" but I cans read my notes
>>> >> >> here).
>>> >> >>
>>> >> >> Thanks Bill, that's just great - so I'll throw away my new expensive
>>> >> >> printer, shall I??? Your "assistance" is as usefull as Canon's
>>> >> >> Readme!!!
>>> >> >>
>>> >> >> RC:
>>> >> >>
>>> >> >> Please note that, apart from telling me the best driver is installed
>>> >> >> for
>>> >> >> my
>>> >> >> unknown device (See later) this is the ONLY, I repeat ONLY error
>>> >> >> messages
>>> >> >> or
>>> >> >> codes I have recieved in this entire episode. It isn't that I was
>>> >> >> being
>>> >> >> lazy
>>> >> >> or lackadaisical in any way and couldn't be bothered to repeat them
>>> >> >> verbatim, there just WEREN'T ANY OTHERS!
>>> >> >>
>>> >> >> OK Guys, after your last messages and following your advice, I
>>> >> >> disconnected
>>> >> >> the MP 530. I then went into the Uninstall programme and ran it. This
>>> >> >> ran
>>> >> >> OK
>>> >> >> and I followed this up by deleting all Canon directories on my PC,
>>> >> >> went
>>> >> >> back
>>> >> >> to the website and redownloaded m6co5mux.exe. When you run this it
>>> >> >> unzips
>>> >> >> files to my desktop in a newly created directory "Canon" (See above)
>>> >> >> but
>>> >> >> doesnt tell you anything else... so the PC just sits there doing nowt.
>>> >> >>
>>> >> >> At this point I then turned of the PC, unplugged it from the mains,
>>> >> >> went
>>> >> >> and
>>> >> >> made a cup of tea, plugged it back in, rebooted (repeated 3 times).
>>> >> >>
>>> >> >> When all had settled down I plugged in the MP 530 and turned it on....
>>> >> >>
>>> >> >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in
>>> >> >> again)...
>>> >> >>
>>> >> >> Repeated.....
>>> >> >>
>>> >> >> "USB Device Not Recognised - ....etc".
>>> >> >>
>>> >> >> Then I went into the DrvSetup directory and ran the Setup file:
>>> >> >>
>>> >> >> This then ran, adding the "Uninstall" files to the C:/Program Files
>>> >> >> directory. After a few screens when it told me it was installing (No
>>> >> >> error
>>> >> >> messages or codes note!) it then told me to plug in the printer, turn
>>> >> >> it
>>> >> >> on.
>>> >> >>
>>> >> >> When I clicked OK, it told me it was going to reboot to install the
>>> >> >> new
>>> >> >> software and this it did.
>>> >> >>
>>> >> >> When it had rebooted, I did as I was bidden (eg plugged in the printer
>>> >> >> and
>>> >> >> turned it on) and .................
>>> >> >>
>>> >> >> "USB Device Not Recognised - ....etc"
>>> >> >>
>>> >> >> If I go into the Control Panel>Hardware and Sound/Printer, I still
>>> >> >> only
>>> >> >> have
>>> >> >> the Microsoft XPS Document Writer installed.
>>> >> >>
>>> >> >> If I try to add a printer, it tells me that this is only for non-USB
>>> >> >> Drivers
>>> >> >> and USB devices should be automatically detected by windows. HA HA!!
>>> >> >>
>>> >> >> Going into device manager and clicking on "Unknown Device" if I try to
>>> >> >> update the driver with it looking for itself it tells me that the best
>>> >> >> driver
>>> >> >> is already installed (See earlier). If I go to "Browse" a driver, it
>>> >> >> is
>>> >> >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders)
>>> >> >> eg
>>> >> >> where the damn driver has installed itself.
>>> >> >>
>>> >> >> You see what I mean... I dont have any other error messages or codes.
>>> >> >>
>>> >> >> Where to now??
>>> >> >>
>>> >> >> PS You are probably as appalled as I am, RC, at the ignorance of the
>>> >> >> MS
>>> >> >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I
>>> >> >> am a
>>> >> >> product of a classical education which is why I have these problems
>>> >> >> with
>>> >> >> my
>>> >> >> PC. To what is more usefull in this day and age is a matter of
>>> >> >> conjecture.
>>> >> >>
>>> >> >> --
>>> >> >> The Earl, Dubai, UAE
>>> >> >>
>>> >> >>
>>> >> >> "Cal Bear '66" wrote:
>>> >> >>
>>> >> >> > Canon has both x86 and x64 drivers for his printer:
>>> >> >> >
>>> >> >> > http://software.canon-europe.com/products/0010324.asp
>>> >> >> >
>>> >> >> > To make sure that ALL drivers for the printer are uninstalled go to
>>> >> >> > Control
>>> >> >> > Panel (Classic view) > Printers > highlight the printer and press
>>> >> >> > the
>>> >> >> > Delete
>>> >> >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not
>>> >> >> > visible)
>>> >> >> > >
>>> >> >> > File > "Run as Administrator" > Server properties... > Drivers
>>> >> >> > tab,
>>> >> >> > highlight the printer and press the Remove button, Apply. OK. Close
>>> >> >> > Printers
>>> >> >> > window. REBOOT.
>>> >> >> >
>>> >> >> > After removing all instances of drivers (Control Panel > Printers)
>>> >> >> > and
>>> >> >> > applications (Control Panel > Programs and Features) for the
>>> >> >> > printer
>>> >> >> > and
>>> >> >> > rebooting, do NOT, repeat do NOT, connect the USB cable to the
>>> >> >> > computer
>>> >> >> > until
>>> >> >> > the downloaded driver install tells you to do so.
>>> >> >> >
>>> >> >> >
>>> >> >> > I Bleed Blue and Gold
>>> >> >> > GO BEARS!
>>> >> >> >
>>> >> >> >
>>> >> >> > "R. C. White" <rc@xxxxxx> wrote in message
>>> >> >> > news:01ADF37F-A8A9-414B-BBB5-27A1420F4CEA@xxxxxx
>>> >> >> > > Hi, Earl.
>>> >> >> > >
>>> >> >> > > Sorry for the confusion.
>>> >> >> > >
>>> >> >> > >>> >> PC also?? It is an HP a6130.me (Whatever that means).
>>> >> >> > >
>>> >> >> > > By Googling for "HP a6130.me" from your original post, I got 48
>>> >> >> > > hits,
>>> >> >> > > including this one:
>>> >> >> > > http://h10010.www1.hp.com/wwpc/me/en...-80230710.html
>>> >> >> > >
>>> >> >> > > Among other facts about your computer there is this:
>>> >> >> > > Processor type
>>> >> >> > > a6130.me / a6120.me: Intel ViivT processor technology
>>> >> >> > > . Intel CoreT2 Duo processor E4400
>>> >> >> > > a6140.me: Intel ViivT processor technology
>>> >> >> > > . Intel CoreT2 Duo processor E6550
>>> >> >> > >
>>> >> >> > > So "Whatever that means" tells us that it is an HP computer, model
>>> >> >> > > a6130me,
>>> >> >> > > and the HP website says it has a Viiv Core2Duo processor, which,
>>> >> >> > > like
>>> >> >> > > almost
>>> >> >> > > all computers available today, is a 64-bit CPU. (While they
>>> >> >> > > pronounce
>>> >> >> > > it
>>> >> >> > > funny, it looks to me like "Viiv" is just Roman numerals for 64:
>>> >> >> > > VI =
>>> >> >> > > 6;
>>> >> >> > > IV =
>>> >> >> > > 4; so VI IV = 6 4.)
>>> >> >> > >
>>> >> >> > > So you do have 64-bit hardware. It is capable of running both
>>> >> >> > > 64-bit
>>> >> >> > > and
>>> >> >> > > 32-bit operating systems. The choice is yours - or whoever
>>> >> >> > > installs
>>> >> >> > > Windows
>>> >> >> > > on your computer.
>>> >> >> > >

>
>

09-22-2007

Cal Bear 66,

I have been through your instructions step by step, as follows:

Start Point a) Printer (Canon Pixma MP530) USB Cable disconnected, b)
Computer (HP Pavilion) turned off and unplugged at the wall.

1. Disconnect the printer USB cable.

Already done (See above)

2. Boot up your computer.

Power back on at wall, booted up as normal

3. Control Panel > Printers, right click the Canon printer and select Delete.

Into Control Panel>Printers, Canon Printer not shown, proceded to step 4
below.

4. In the Printers window: Menu (ALT key if not visible) > File > "Run as
Administrator" > Server properties... > Drivers tab, highlight the Canon
printer and press the Remove button, Apply. OK. Close Printers > window.

Into "Run as Administrator"
Windows needs your permission to continue, permission given.
Into "Drivers" tab
Highlighted
Canon Inkjet MP500 Series
Canon MP530 FAX
Canon MP530 Series Printer
Selected "Remove"
Windows asked "Do you ant to remove the Driver(s) only or remove the
Driver(s) and Driver Package(s)?". Not sure what a "Driver Package is so
opted for removing Drivers only.
Asked "Are you sure", replied "Yes"
"Apply " button greyed out but drivers no longer in list
Closed window

5. With USB cable UNPLUGGED -- R E B O O T

PC Restarted

6. Run the Canon setup file.

Ran "Setup" file, gave permission to continue
Various installation notifications, then
"Installation complete" - told to "...click "Complete" and confirm printer
is connected and turn on printer.
Clicked "Complete"

7. Plug in the USB cable ONLY when prompted and power on the printer .

Plugged in USB to printer
Turned printer on
Dink-donk "USB Device not Recognised"

8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT
unplug the cable or power off the printer at this point

Not prompted to reboot.
With USB cable still connected and printer power on, rebooted anyway
Printer STILL not shown in Control Panel>Printers
USB Cable pulled out and reinserted
Dink-donk "USB Device not Recognised"

Now what???????????????????????????????????????

I am going to try for a bit longer before I return the whole lot to the shop
and request a return of my money.

This is just about driving me NUTS........ I am really approaching the end
of my tether and will soon get a sodding great axe to the lot of it. Damn you
HP, Microsoft and Canon damn the bloody lot of you.

How do I contact this Wilson Chappie?????????

--
The Earl, Dubai, UAE

"The Earl" wrote:

Quote:

> RC
>
> The Pixma 530 has an external 240v a.c. power supply - i dont think it would
> require any power through the USB.
>
> Anyway, I have unplugged every device and put the printer into all 6 USB
> Ports in turn - all I get is the depressing Dink-dunk sound and the "USB
> Device Not Recognised" bubble.
> --
> The Earl, Dubai, UAE
>
>
> "R. C. White" wrote:
>

Quote:

> > Hi, Earl.
> >
> > Modern motherboards (whether acquired as part of a complete system or as a
> > bare board so you can build your own computer) come with several USB 2.0
> > ports built in. They are usually as you see: some ports on the back of the
> > computer case and some on the front. But we can also go to Wal*Mart or Best
> > Buy or any other computer vendor and get a "hub", which uses one "incoming"
> > cable to connect to one of those "onboard" ports, and then has multiple
> > (usually 4 or 8) "outgoing" USB connectors so that several USB devices
> > (printers, cameras, etc.) can be plugged into the hub. That's one of the
> > beauties of USB: a single onboard port can support many (127 is the number
> > I remember from several years ago, when USB was first introduced) USB
> > devices. (Like using the genie's 3rd wish to wish for more wishes.)
> >
> > One possible fly in that ointment is power. Some devices (such as printers)
> > need electricity to run their motors to carry out the instructions they are
> > getting through the USB cable. The USB cable can deliver enough power for
> > most devices, along with instructions and data, if plugged directly into the
> > motherboard. But when plugged into a hub, especially if other devices are
> > also on that hub, they may not get enough juice. Some hubs are "powered" by
> > a separate power cable in addition to the USB cable, but I've never had one
> > and don't know how well they work. My HP printer/scanner/copier has its own
> > DC power cable which must be plugged in, in addition to the USB cable.
> >
> > Does your Pixma have or need a power supply in addition to the USB
> > connection?
> >
> > RC
> > --
> > R. C. White, CPA
> > San Marcos, TX
> > rc@xxxxxx
> > Microsoft Windows MVP
> > (Running Windows Live Mail beta in Vista Ultimate x64)
> >
> > "The Earl" <TheEarl@xxxxxx> wrote in message
> > news:CC301390-9CE4-4332-A78C-033AF23B877C@xxxxxx

Quote:

> > > Cal Bear 66
> > >
> > > Thanks for the advice, but I stumble on item 3.
> > >
> > > As I have said before, I do not have, and never have had, a Canon Printer
> > > in
> > > my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE
> > > and
> > > never has been.
> > >
> > > All I have is "Microsoft XPS Document Writer".
> > >
> > > I have also tried every USB port on the machine (2 on the front, 4 on the
> > > back) - do I have ANY on the board or are they all hub ports??
> > > --
> > > The Earl, Dubai, UAE
> > >
> > >
> > > "Cal Bear '66" wrote:
> > >
> > >> The biggest problem that people have when installing USB printers is that
> > >> they
> > >> plug them in BEFORE installing the software and not plugging in the
> > >> printer ONLY
> > >> when prompted to do so by the driver install program (unless the drivers
> > >> are
> > >> included on the Vista installation disk).
> > >>
> > >> 1. Disconnect the printer USB cable.
> > >> 2. Boot up your computer.
> > >> 3. Control Panel > Printers, right click the Canon printer and select
> > >> Delete.
> > >> 4. In the Printers window: Menu (ALT key if not visible) > File >
> > >> "Run as
> > >> Administrator" > Server properties... > Drivers tab,
> > >> highlight the Canon printer and press the Remove button, Apply. OK.
> > >> Close
> > >> Printers > window.
> > >> 5. With USB cable UNPLUGGED -- R E B O O T
> > >> 6. Run the Canon setup file.
> > >> 7. Plug in the USB cable ONLY when prompted and power on the printer .
> > >> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT
> > >> unplug
> > >> the cable or power off the printer at this point
> > >>
> > >> From your description, it seems as though you unplugged the USB cable
> > >> after step
> > >> 7 before you rebooted and then plugged it in again after the computer had
> > >> rebooted.
> > >>
> > >> Good luck.
> > >>
> > >> I Bleed Blue and Gold
> > >> GO BEARS!
> > >>
> > >>
> > >> "The Earl" <TheEarl@xxxxxx> wrote in message
> > >> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx
> > >> > On thing I forgot:
> > >> >
> > >> > How can \i tell what is an "onboard" USB port and which is a "hub".
> > >> > They all
> > >> > look the same to me and I think they are all hubs.
> > >> >
> > >> > I have tried most of the other ports anyway.
> > >> > --
> > >> > The Earl, Dubai, UAE
> > >> >
> > >> >
> > >> > "The Earl" wrote:
> > >> >
> > >> >> Dear Cal Bear '66 and RC White,
> > >> >>
> > >> >> Thanks for your help.
> > >> >>
> > >> >> Cal Bear:
> > >> >>
> > >> >> When I go into Control Panel (Classic View)>Printers there is no
> > >> >> printer to
> > >> >> highlight and delete. All I have installed is the Microsoft XPS
> > >> >> Document
> > >> >> Writer. As you see from my previous messages, I had already been to
> > >> >> the Canon
> > >> >> site and via http://software.canon-europe.com/products/0010324.asp
> > >> >> downloaded
> > >> >> m6c05mux.exe (there may be some capitals in the real file name.... I
> > >> >> cannot
> > >> >> read my notes here!!), the English driver for the Pixma 530 on a Vista
> > >> >> 32-bit
> > >> >> system. Although I had followed all the onscreen instructions it still
> > >> >> did
> > >> >> not work.
> > >> >>
> > >> >> This was the position I was in at the end of the last message I sent.
> > >> >>
> > >> >> Basically, I was left with:
> > >> >>
> > >> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories:
> > >> >>
> > >> >> Driver with 3 sub-sub-directories
> > >> >>
> > >> >> FAX2KXP
> > >> >> PRN2KXP
> > >> >> SCN86
> > >> >>
> > >> >> DrvSetup
> > >> >>
> > >> >> Readme (which, incidentaly says sod-all!!!!)
> > >> >>
> > >> >> A second directory in C:Program Files containing an uninstall
> > >> >> programme and
> > >> >> a further copy of the pathetically useless Canon readme file.
> > >> >>
> > >> >> I had tried various redownloads and reinstalls running the setup files
> > >> >> in
> > >> >> DrvSetup, all of which, when I plugged in the printer and turned it
> > >> >> on, gave
> > >> >> me:
> > >> >>
> > >> >> "USB Device Not Recognised - One of the USB devices attached to this
> > >> >> computer has malfunctioned, and windows does not recognise it. For
> > >> >> assistance
> > >> >> insolving this problem, click this message"
> > >> >>
> > >> >> Clicking the message gives:
> > >> >>
> > >> >> "USB Root Hub
> > >> >> .....
> > >> >> ..... etc
> > >> >> Uknown Device"
> > >> >>
> > >> >> and the so called assistance:
> > >> >>
> > >> >> "Try reconnecting the device. If windows still does not recognise it
> > >> >> replace
> > >> >> the device" (It wasn't actually "replace" but I cans read my notes
> > >> >> here).
> > >> >>
> > >> >> Thanks Bill, that's just great - so I'll throw away my new expensive
> > >> >> printer, shall I??? Your "assistance" is as usefull as Canon's
> > >> >> Readme!!!
> > >> >>
> > >> >> RC:
> > >> >>
> > >> >> Please note that, apart from telling me the best driver is installed
> > >> >> for my
> > >> >> unknown device (See later) this is the ONLY, I repeat ONLY error
> > >> >> messages or
> > >> >> codes I have recieved in this entire episode. It isn't that I was
> > >> >> being lazy
> > >> >> or lackadaisical in any way and couldn't be bothered to repeat them
> > >> >> verbatim, there just WEREN'T ANY OTHERS!
> > >> >>
> > >> >> OK Guys, after your last messages and following your advice, I
> > >> >> disconnected
> > >> >> the MP 530. I then went into the Uninstall programme and ran it. This
> > >> >> ran OK
> > >> >> and I followed this up by deleting all Canon directories on my PC,
> > >> >> went back
> > >> >> to the website and redownloaded m6co5mux.exe. When you run this it
> > >> >> unzips
> > >> >> files to my desktop in a newly created directory "Canon" (See above)
> > >> >> but
> > >> >> doesnt tell you anything else... so the PC just sits there doing nowt.
> > >> >>
> > >> >> At this point I then turned of the PC, unplugged it from the mains,
> > >> >> went and
> > >> >> made a cup of tea, plugged it back in, rebooted (repeated 3 times).
> > >> >>
> > >> >> When all had settled down I plugged in the MP 530 and turned it on....
> > >> >>
> > >> >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in
> > >> >> again)...
> > >> >>
> > >> >> Repeated.....
> > >> >>
> > >> >> "USB Device Not Recognised - ....etc".
> > >> >>
> > >> >> Then I went into the DrvSetup directory and ran the Setup file:
> > >> >>
> > >> >> This then ran, adding the "Uninstall" files to the C:/Program Files
> > >> >> directory. After a few screens when it told me it was installing (No
> > >> >> error
> > >> >> messages or codes note!) it then told me to plug in the printer, turn
> > >> >> it on.
> > >> >>
> > >> >> When I clicked OK, it told me it was going to reboot to install the
> > >> >> new
> > >> >> software and this it did.
> > >> >>
> > >> >> When it had rebooted, I did as I was bidden (eg plugged in the printer
> > >> >> and
> > >> >> turned it on) and .................
> > >> >>
> > >> >> "USB Device Not Recognised - ....etc"
> > >> >>
> > >> >> If I go into the Control Panel>Hardware and Sound/Printer, I still
> > >> >> only have
> > >> >> the Microsoft XPS Document Writer installed.
> > >> >>
> > >> >> If I try to add a printer, it tells me that this is only for non-USB
> > >> >> Drivers
> > >> >> and USB devices should be automatically detected by windows. HA HA!!
> > >> >>
> > >> >> Going into device manager and clicking on "Unknown Device" if I try to
> > >> >> update the driver with it looking for itself it tells me that the best
> > >> >> driver
> > >> >> is already installed (See earlier). If I go to "Browse" a driver, it
> > >> >> is
> > >> >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders)
> > >> >> eg
> > >> >> where the damn driver has installed itself.
> > >> >>
> > >> >> You see what I mean... I dont have any other error messages or codes.
> > >> >>
> > >> >> Where to now??
> > >> >>
> > >> >> PS You are probably as appalled as I am, RC, at the ignorance of the
> > >> >> MS
> > >> >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I
> > >> >> am a
> > >> >> product of a classical education which is why I have these problems
> > >> >> with my
> > >> >> PC. To what is more usefull in this day and age is a matter of
> > >> >> conjecture.
> > >> >>
> > >> >> --
> > >> >> The Earl, Dubai, UAE
> > >> >>
> > >> >>
> > >> >> "Cal Bear '66" wrote:
> > >> >>
> > >> >> > Canon has both x86 and x64 drivers for his printer:
> > >> >> >
> > >> >> > http://software.canon-europe.com/products/0010324.asp
> > >> >> >
> > >> >> > To make sure that ALL drivers for the printer are uninstalled go to
> > >> >> > Control
> > >> >> > Panel (Classic view) > Printers > highlight the printer and press
> > >> >> > the
> > >> >> > Delete
> > >> >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not
> > >> >> > visible)
> > >> >> > >
> > >> >> > File > "Run as Administrator" > Server properties... > Drivers
> > >> >> > tab,
> > >> >> > highlight the printer and press the Remove button, Apply. OK. Close
> > >> >> > Printers
> > >> >> > window. REBOOT.

09-22-2007

Copy your post below to microsoft.public.windows.vista.print_fax_scan.
(Highlight Microsoft Communities in Windows Mail, Menu (ALT key if not visible)

Quote:

> Tools > newsgroups, find the print newsgroup and press the Subscribe button.)

Alan Morris is the gentleman's name.

I also found the following post this morning from someone with a Canon printer
problem. (Although, not sure it applies since he did not quote what he was
responding to.):

"I spent hours having this same problem. Canon support was no help. They had me
jump through hoops and even after talking to several 'senior engineer', they
could not figure it out. Of course at that point it became my "system" that was
at fault (ha ha).

I managed to dig up the driver install log file and found that the install was
incorrectly searching for the file "usbscan.sys" in the folder
C:\Windows\Drivers and C:\Windows\Inf

Well, guess what, it's not in either location on Vista!

I don't know if this is the location you will find it, but on my computer it was
located in C:\Windows\System32\DriverStore\FileRepository\sti.inf_727905e0

If you don't find it in that location, just search your C:\Windows\System32
folder for it.

Once you've found it, copy it to those 2 folders,
C:\Windows\Drivers
and
C:\Windows\Inf

Run install again and everything should go smoothly with no more stupid errors
(at least it did for me).

Hope this works for everyone.

And just FYI, Canon told me "You are not the only one having this problem". So
I took great joy out of being able to call them back and TELL them the solution
to tell everyone to try. Maybe I should send them a bill

-Kevin"

I Bleed Blue and Gold
GO BEARS!

"The Earl" <TheEarl@xxxxxx> wrote in message
news:6F33C14B-0CBD-456B-A718-D3662F0298CE@xxxxxx

Quote:

> Cal Bear 66,
>
> I have been through your instructions step by step, as follows:
>
> Start Point a) Printer (Canon Pixma MP530) USB Cable disconnected, b)
> Computer (HP Pavilion) turned off and unplugged at the wall.
>
> 1. Disconnect the printer USB cable.
>
> Already done (See above)
>
> 2. Boot up your computer.
>
> Power back on at wall, booted up as normal
>
> 3. Control Panel > Printers, right click the Canon printer and select Delete.
>
> Into Control Panel>Printers, Canon Printer not shown, proceded to step 4
> below.
>
> 4. In the Printers window: Menu (ALT key if not visible) > File > "Run as
> Administrator" > Server properties... > Drivers tab, highlight the Canon
> printer and press the Remove button, Apply. OK. Close Printers > window.
>
> Into "Run as Administrator"
> Windows needs your permission to continue, permission given.
> Into "Drivers" tab
> Highlighted
> Canon Inkjet MP500 Series
> Canon MP530 FAX
> Canon MP530 Series Printer
> Selected "Remove"
> Windows asked "Do you ant to remove the Driver(s) only or remove the
> Driver(s) and Driver Package(s)?". Not sure what a "Driver Package is so
> opted for removing Drivers only.
> Asked "Are you sure", replied "Yes"
> "Apply " button greyed out but drivers no longer in list
> Closed window
>
> 5. With USB cable UNPLUGGED -- R E B O O T
>
> PC Restarted
>
> 6. Run the Canon setup file.
>
> Ran "Setup" file, gave permission to continue
> Various installation notifications, then
> "Installation complete" - told to "...click "Complete" and confirm printer
> is connected and turn on printer.
> Clicked "Complete"
>
> 7. Plug in the USB cable ONLY when prompted and power on the printer .
>
> Plugged in USB to printer
> Turned printer on
> Dink-donk "USB Device not Recognised"
>
> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT
> unplug the cable or power off the printer at this point
>
> Not prompted to reboot.
> With USB cable still connected and printer power on, rebooted anyway
> Printer STILL not shown in Control Panel>Printers
> USB Cable pulled out and reinserted
> Dink-donk "USB Device not Recognised"
>
> Now what???????????????????????????????????????
>
> I am going to try for a bit longer before I return the whole lot to the shop
> and request a return of my money.
>
> This is just about driving me NUTS........ I am really approaching the end
> of my tether and will soon get a sodding great axe to the lot of it. Damn you
> HP, Microsoft and Canon damn the bloody lot of you.
>
> How do I contact this Wilson Chappie?????????
>
> --
> The Earl, Dubai, UAE
>
>
> "The Earl" wrote:
>

Quote:

>> RC
>>
>> The Pixma 530 has an external 240v a.c. power supply - i dont think it would
>> require any power through the USB.
>>
>> Anyway, I have unplugged every device and put the printer into all 6 USB
>> Ports in turn - all I get is the depressing Dink-dunk sound and the "USB
>> Device Not Recognised" bubble.
>> --
>> The Earl, Dubai, UAE
>>
>>
>> "R. C. White" wrote:
>>

Quote:

>> > Hi, Earl.
>> >
>> > Modern motherboards (whether acquired as part of a complete system or as a
>> > bare board so you can build your own computer) come with several USB 2.0
>> > ports built in. They are usually as you see: some ports on the back of
>> > the
>> > computer case and some on the front. But we can also go to Wal*Mart or
>> > Best
>> > Buy or any other computer vendor and get a "hub", which uses one "incoming"
>> > cable to connect to one of those "onboard" ports, and then has multiple
>> > (usually 4 or 8) "outgoing" USB connectors so that several USB devices
>> > (printers, cameras, etc.) can be plugged into the hub. That's one of the
>> > beauties of USB: a single onboard port can support many (127 is the number
>> > I remember from several years ago, when USB was first introduced) USB
>> > devices. (Like using the genie's 3rd wish to wish for more wishes.)
>> >
>> > One possible fly in that ointment is power. Some devices (such as
>> > printers)
>> > need electricity to run their motors to carry out the instructions they are
>> > getting through the USB cable. The USB cable can deliver enough power for
>> > most devices, along with instructions and data, if plugged directly into
>> > the
>> > motherboard. But when plugged into a hub, especially if other devices are
>> > also on that hub, they may not get enough juice. Some hubs are "powered"
>> > by
>> > a separate power cable in addition to the USB cable, but I've never had one
>> > and don't know how well they work. My HP printer/scanner/copier has its
>> > own
>> > DC power cable which must be plugged in, in addition to the USB cable.
>> >
>> > Does your Pixma have or need a power supply in addition to the USB
>> > connection?
>> >
>> > RC
>> > --
>> > R. C. White, CPA
>> > San Marcos, TX
>> > rc@xxxxxx
>> > Microsoft Windows MVP
>> > (Running Windows Live Mail beta in Vista Ultimate x64)
>> >
>> > "The Earl" <TheEarl@xxxxxx> wrote in message
>> > news:CC301390-9CE4-4332-A78C-033AF23B877C@xxxxxx
>> > > Cal Bear 66
>> > >
>> > > Thanks for the advice, but I stumble on item 3.
>> > >
>> > > As I have said before, I do not have, and never have had, a Canon Printer
>> > > in
>> > > my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE
>> > > and
>> > > never has been.
>> > >
>> > > All I have is "Microsoft XPS Document Writer".
>> > >
>> > > I have also tried every USB port on the machine (2 on the front, 4 on the
>> > > back) - do I have ANY on the board or are they all hub ports??
>> > > --
>> > > The Earl, Dubai, UAE
>> > >
>> > >
>> > > "Cal Bear '66" wrote:
>> > >
>> > >> The biggest problem that people have when installing USB printers is
>> > >> that
>> > >> they
>> > >> plug them in BEFORE installing the software and not plugging in the
>> > >> printer ONLY
>> > >> when prompted to do so by the driver install program (unless the drivers
>> > >> are
>> > >> included on the Vista installation disk).
>> > >>
>> > >> 1. Disconnect the printer USB cable.
>> > >> 2. Boot up your computer.
>> > >> 3. Control Panel > Printers, right click the Canon printer and select
>> > >> Delete.
>> > >> 4. In the Printers window: Menu (ALT key if not visible) > File >
>> > >> "Run as
>> > >> Administrator" > Server properties... > Drivers tab,
>> > >> highlight the Canon printer and press the Remove button, Apply. OK.
>> > >> Close
>> > >> Printers > window.
>> > >> 5. With USB cable UNPLUGGED -- R E B O O T
>> > >> 6. Run the Canon setup file.
>> > >> 7. Plug in the USB cable ONLY when prompted and power on the printer .
>> > >> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT
>> > >> unplug
>> > >> the cable or power off the printer at this point
>> > >>
>> > >> From your description, it seems as though you unplugged the USB cable
>> > >> after step
>> > >> 7 before you rebooted and then plugged it in again after the computer
>> > >> had
>> > >> rebooted.
>> > >>
>> > >> Good luck.
>> > >>
>> > >> I Bleed Blue and Gold
>> > >> GO BEARS!
>> > >>
>> > >>
>> > >> "The Earl" <TheEarl@xxxxxx> wrote in message
>> > >> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx
>> > >> > On thing I forgot:
>> > >> >
>> > >> > How can \i tell what is an "onboard" USB port and which is a "hub".
>> > >> > They all
>> > >> > look the same to me and I think they are all hubs.
>> > >> >
>> > >> > I have tried most of the other ports anyway.
>> > >> > --
>> > >> > The Earl, Dubai, UAE
>> > >> >
>> > >> >
>> > >> > "The Earl" wrote:
>> > >> >
>> > >> >> Dear Cal Bear '66 and RC White,
>> > >> >>
>> > >> >> Thanks for your help.
>> > >> >>
>> > >> >> Cal Bear:
>> > >> >>
>> > >> >> When I go into Control Panel (Classic View)>Printers there is no
>> > >> >> printer to
>> > >> >> highlight and delete. All I have installed is the Microsoft XPS
>> > >> >> Document
>> > >> >> Writer. As you see from my previous messages, I had already been to
>> > >> >> the Canon
>> > >> >> site and via http://software.canon-europe.com/products/0010324.asp
>> > >> >> downloaded
>> > >> >> m6c05mux.exe (there may be some capitals in the real file name.... I
>> > >> >> cannot
>> > >> >> read my notes here!!), the English driver for the Pixma 530 on a
>> > >> >> Vista
>> > >> >> 32-bit
>> > >> >> system. Although I had followed all the onscreen instructions it
>> > >> >> still
>> > >> >> did
>> > >> >> not work.
>> > >> >>
>> > >> >> This was the position I was in at the end of the last message I sent.
>> > >> >>
>> > >> >> Basically, I was left with:
>> > >> >>
>> > >> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories:
>> > >> >>
>> > >> >> Driver with 3 sub-sub-directories
>> > >> >>
>> > >> >> FAX2KXP
>> > >> >> PRN2KXP
>> > >> >> SCN86
>> > >> >>
>> > >> >> DrvSetup
>> > >> >>
>> > >> >> Readme (which, incidentaly says sod-all!!!!)
>> > >> >>
>> > >> >> A second directory in C:Program Files containing an uninstall
>> > >> >> programme and
>> > >> >> a further copy of the pathetically useless Canon readme file.
>> > >> >>
>> > >> >> I had tried various redownloads and reinstalls running the setup
>> > >> >> files
>> > >> >> in
>> > >> >> DrvSetup, all of which, when I plugged in the printer and turned it
>> > >> >> on, gave
>> > >> >> me:
>> > >> >>
>> > >> >> "USB Device Not Recognised - One of the USB devices attached to this
>> > >> >> computer has malfunctioned, and windows does not recognise it. For
>> > >> >> assistance
>> > >> >> insolving this problem, click this message"
>> > >> >>
>> > >> >> Clicking the message gives:
>> > >> >>
>> > >> >> "USB Root Hub
>> > >> >> .....
>> > >> >> ..... etc
>> > >> >> Uknown Device"
>> > >> >>
>> > >> >> and the so called assistance:
>> > >> >>
>> > >> >> "Try reconnecting the device. If windows still does not recognise it
>> > >> >> replace
>> > >> >> the device" (It wasn't actually "replace" but I cans read my notes
>> > >> >> here).
>> > >> >>
>> > >> >> Thanks Bill, that's just great - so I'll throw away my new expensive
>> > >> >> printer, shall I??? Your "assistance" is as usefull as Canon's
>> > >> >> Readme!!!
>> > >> >>
>> > >> >> RC:
>> > >> >>
>> > >> >> Please note that, apart from telling me the best driver is installed
>> > >> >> for my
>> > >> >> unknown device (See later) this is the ONLY, I repeat ONLY error
>> > >> >> messages or
>> > >> >> codes I have recieved in this entire episode. It isn't that I was
>> > >> >> being lazy
>> > >> >> or lackadaisical in any way and couldn't be bothered to repeat them
>> > >> >> verbatim, there just WEREN'T ANY OTHERS!
>> > >> >>
>> > >> >> OK Guys, after your last messages and following your advice, I
>> > >> >> disconnected
>> > >> >> the MP 530. I then went into the Uninstall programme and ran it. This
>> > >> >> ran OK
>> > >> >> and I followed this up by deleting all Canon directories on my PC,
>> > >> >> went back
>> > >> >> to the website and redownloaded m6co5mux.exe. When you run this it
>> > >> >> unzips
>> > >> >> files to my desktop in a newly created directory "Canon" (See above)
>> > >> >> but
>> > >> >> doesnt tell you anything else... so the PC just sits there doing
>> > >> >> nowt.
>> > >> >>
>> > >> >> At this point I then turned of the PC, unplugged it from the mains,
>> > >> >> went and
>> > >> >> made a cup of tea, plugged it back in, rebooted (repeated 3 times).
>> > >> >>
>> > >> >> When all had settled down I plugged in the MP 530 and turned it
>> > >> >> on....
>> > >> >>
>> > >> >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back
>> > >> >> in
>> > >> >> again)...
>> > >> >>
>> > >> >> Repeated.....
>> > >> >>
>> > >> >> "USB Device Not Recognised - ....etc".
>> > >> >>
>> > >> >> Then I went into the DrvSetup directory and ran the Setup file:
>> > >> >>
>> > >> >> This then ran, adding the "Uninstall" files to the C:/Program Files
>> > >> >> directory. After a few screens when it told me it was installing (No
>> > >> >> error
>> > >> >> messages or codes note!) it then told me to plug in the printer, turn
>> > >> >> it on.
>> > >> >>
>> > >> >> When I clicked OK, it told me it was going to reboot to install the
>> > >> >> new
>> > >> >> software and this it did.
>> > >> >>
>> > >> >> When it had rebooted, I did as I was bidden (eg plugged in the
>> > >> >> printer
>> > >> >> and
>> > >> >> turned it on) and .................
>> > >> >>
>> > >> >> "USB Device Not Recognised - ....etc"
>> > >> >>
>> > >> >> If I go into the Control Panel>Hardware and Sound/Printer, I still
>> > >> >> only have
>> > >> >> the Microsoft XPS Document Writer installed.
>> > >> >>
>> > >> >> If I try to add a printer, it tells me that this is only for non-USB
>> > >> >> Drivers
>> > >> >> and USB devices should be automatically detected by windows. HA HA!!
>> > >> >>
>> > >> >> Going into device manager and clicking on "Unknown Device" if I try
>> > >> >> to
>> > >> >> update the driver with it looking for itself it tells me that the
>> > >> >> best
>> > >> >> driver
>> > >> >> is already installed (See earlier). If I go to "Browse" a driver, it
>> > >> >> is
>> > >> >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl
>> > >> >> subfolders)
>> > >> >> eg
>> > >> >> where the damn driver has installed itself.
>> > >> >>
>> > >> >> You see what I mean... I dont have any other error messages or codes.
>> > >> >>
>> > >> >> Where to now??
>> > >> >>
>> > >> >> PS You are probably as appalled as I am, RC, at the ignorance of the
>> > >> >> MS
>> > >> >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I
>> > >> >> am a
>> > >> >> product of a classical education which is why I have these problems
>> > >> >> with my
>> > >> >> PC. To what is more usefull in this day and age is a matter of
>> > >> >> conjecture.
>> > >> >>
>> > >> >> --
>> > >> >> The Earl, Dubai, UAE
>> > >> >>
>> > >> >>
>> > >> >> "Cal Bear '66" wrote:
>> > >> >>
>> > >> >> > Canon has both x86 and x64 drivers for his printer:
>> > >> >> >
>> > >> >> > http://software.canon-europe.com/products/0010324.asp
>> > >> >> >
>> > >> >> > To make sure that ALL drivers for the printer are uninstalled go
>> > >> >> > to
>> > >> >> > Control
>> > >> >> > Panel (Classic view) > Printers > highlight the printer and
>> > >> >> > press
>> > >> >> > the
>> > >> >> > Delete
>> > >> >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not
>> > >> >> > visible)
>> > >> >> > >
>> > >> >> > File > "Run as Administrator" > Server properties... > Drivers
>> > >> >> > tab,
>> > >> >> > highlight the printer and press the Remove button, Apply. OK.
>> > >> >> > Close
>> > >> >> > Printers
>> > >> >> > window. REBOOT.

09-22-2007

When I attach a USB Freecom hard disk I can't find it on my laptop. It
doesn't appear in My computer. In the device manager it says it is working
fine. Is this the same problem that this lengthy discussion has been about?
And is there a way of getting it to appear?

"Cal Bear '66" wrote:

Quote:

> Copy your post below to microsoft.public.windows.vista.print_fax_scan.
> (Highlight Microsoft Communities in Windows Mail, Menu (ALT key if not visible)

Quote:

> > Tools > newsgroups, find the print newsgroup and press the Subscribe button.)

> Alan Morris is the gentleman's name.
>
> I also found the following post this morning from someone with a Canon printer
> problem. (Although, not sure it applies since he did not quote what he was
> responding to.):
>
> "I spent hours having this same problem. Canon support was no help. They had me
> jump through hoops and even after talking to several 'senior engineer', they
> could not figure it out. Of course at that point it became my "system" that was
> at fault (ha ha).
>
> I managed to dig up the driver install log file and found that the install was
> incorrectly searching for the file "usbscan.sys" in the folder
> C:\Windows\Drivers and C:\Windows\Inf
>
> Well, guess what, it's not in either location on Vista!
>
> I don't know if this is the location you will find it, but on my computer it was
> located in C:\Windows\System32\DriverStore\FileRepository\sti.inf_727905e0
>
> If you don't find it in that location, just search your C:\Windows\System32
> folder for it.
>
> Once you've found it, copy it to those 2 folders,
> C:\Windows\Drivers
> and
> C:\Windows\Inf
>
> Run install again and everything should go smoothly with no more stupid errors
> (at least it did for me).
>
> Hope this works for everyone.
>
> And just FYI, Canon told me "You are not the only one having this problem". So
> I took great joy out of being able to call them back and TELL them the solution
> to tell everyone to try. Maybe I should send them a bill

>
> -Kevin"
>
>
> I Bleed Blue and Gold
> GO BEARS!
>
>
> "The Earl" <TheEarl@xxxxxx> wrote in message
> news:6F33C14B-0CBD-456B-A718-D3662F0298CE@xxxxxx

Quote:

> > Cal Bear 66,
> >
> > I have been through your instructions step by step, as follows:
> >
> > Start Point a) Printer (Canon Pixma MP530) USB Cable disconnected, b)
> > Computer (HP Pavilion) turned off and unplugged at the wall.
> >
> > 1. Disconnect the printer USB cable.
> >
> > Already done (See above)
> >
> > 2. Boot up your computer.
> >
> > Power back on at wall, booted up as normal
> >
> > 3. Control Panel > Printers, right click the Canon printer and select Delete.
> >
> > Into Control Panel>Printers, Canon Printer not shown, proceded to step 4
> > below.
> >
> > 4. In the Printers window: Menu (ALT key if not visible) > File > "Run as
> > Administrator" > Server properties... > Drivers tab, highlight the Canon
> > printer and press the Remove button, Apply. OK. Close Printers > window.
> >
> > Into "Run as Administrator"
> > Windows needs your permission to continue, permission given.
> > Into "Drivers" tab
> > Highlighted
> > Canon Inkjet MP500 Series
> > Canon MP530 FAX
> > Canon MP530 Series Printer
> > Selected "Remove"
> > Windows asked "Do you ant to remove the Driver(s) only or remove the
> > Driver(s) and Driver Package(s)?". Not sure what a "Driver Package is so
> > opted for removing Drivers only.
> > Asked "Are you sure", replied "Yes"
> > "Apply " button greyed out but drivers no longer in list
> > Closed window
> >
> > 5. With USB cable UNPLUGGED -- R E B O O T
> >
> > PC Restarted
> >
> > 6. Run the Canon setup file.
> >
> > Ran "Setup" file, gave permission to continue
> > Various installation notifications, then
> > "Installation complete" - told to "...click "Complete" and confirm printer
> > is connected and turn on printer.
> > Clicked "Complete"
> >
> > 7. Plug in the USB cable ONLY when prompted and power on the printer .
> >
> > Plugged in USB to printer
> > Turned printer on
> > Dink-donk "USB Device not Recognised"
> >
> > 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT
> > unplug the cable or power off the printer at this point
> >
> > Not prompted to reboot.
> > With USB cable still connected and printer power on, rebooted anyway
> > Printer STILL not shown in Control Panel>Printers
> > USB Cable pulled out and reinserted
> > Dink-donk "USB Device not Recognised"
> >
> > Now what???????????????????????????????????????
> >
> > I am going to try for a bit longer before I return the whole lot to the shop
> > and request a return of my money.
> >
> > This is just about driving me NUTS........ I am really approaching the end
> > of my tether and will soon get a sodding great axe to the lot of it. Damn you
> > HP, Microsoft and Canon damn the bloody lot of you.
> >
> > How do I contact this Wilson Chappie?????????
> >
> > --
> > The Earl, Dubai, UAE
> >
> >
> > "The Earl" wrote:
> >

Quote:

> >> RC
> >>
> >> The Pixma 530 has an external 240v a.c. power supply - i dont think it would
> >> require any power through the USB.
> >>
> >> Anyway, I have unplugged every device and put the printer into all 6 USB
> >> Ports in turn - all I get is the depressing Dink-dunk sound and the "USB
> >> Device Not Recognised" bubble.
> >> --
> >> The Earl, Dubai, UAE
> >>
> >>
> >> "R. C. White" wrote:
> >>
> >> > Hi, Earl.
> >> >
> >> > Modern motherboards (whether acquired as part of a complete system or as a
> >> > bare board so you can build your own computer) come with several USB 2.0
> >> > ports built in. They are usually as you see: some ports on the back of
> >> > the
> >> > computer case and some on the front. But we can also go to Wal*Mart or
> >> > Best
> >> > Buy or any other computer vendor and get a "hub", which uses one "incoming"
> >> > cable to connect to one of those "onboard" ports, and then has multiple
> >> > (usually 4 or 8) "outgoing" USB connectors so that several USB devices
> >> > (printers, cameras, etc.) can be plugged into the hub. That's one of the
> >> > beauties of USB: a single onboard port can support many (127 is the number
> >> > I remember from several years ago, when USB was first introduced) USB
> >> > devices. (Like using the genie's 3rd wish to wish for more wishes.)
> >> >
> >> > One possible fly in that ointment is power. Some devices (such as
> >> > printers)
> >> > need electricity to run their motors to carry out the instructions they are
> >> > getting through the USB cable. The USB cable can deliver enough power for
> >> > most devices, along with instructions and data, if plugged directly into
> >> > the
> >> > motherboard. But when plugged into a hub, especially if other devices are
> >> > also on that hub, they may not get enough juice. Some hubs are "powered"
> >> > by
> >> > a separate power cable in addition to the USB cable, but I've never had one
> >> > and don't know how well they work. My HP printer/scanner/copier has its
> >> > own
> >> > DC power cable which must be plugged in, in addition to the USB cable.
> >> >
> >> > Does your Pixma have or need a power supply in addition to the USB
> >> > connection?
> >> >
> >> > RC
> >> > --
> >> > R. C. White, CPA
> >> > San Marcos, TX
> >> > rc@xxxxxx
> >> > Microsoft Windows MVP
> >> > (Running Windows Live Mail beta in Vista Ultimate x64)
> >> >
> >> > "The Earl" <TheEarl@xxxxxx> wrote in message
> >> > news:CC301390-9CE4-4332-A78C-033AF23B877C@xxxxxx
> >> > > Cal Bear 66
> >> > >
> >> > > Thanks for the advice, but I stumble on item 3.
> >> > >
> >> > > As I have said before, I do not have, and never have had, a Canon Printer
> >> > > in
> >> > > my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE
> >> > > and
> >> > > never has been.
> >> > >
> >> > > All I have is "Microsoft XPS Document Writer".
> >> > >
> >> > > I have also tried every USB port on the machine (2 on the front, 4 on the
> >> > > back) - do I have ANY on the board or are they all hub ports??
> >> > > --
> >> > > The Earl, Dubai, UAE
> >> > >
> >> > >
> >> > > "Cal Bear '66" wrote:
> >> > >
> >> > >> The biggest problem that people have when installing USB printers is
> >> > >> that
> >> > >> they
> >> > >> plug them in BEFORE installing the software and not plugging in the
> >> > >> printer ONLY
> >> > >> when prompted to do so by the driver install program (unless the drivers
> >> > >> are
> >> > >> included on the Vista installation disk).
> >> > >>
> >> > >> 1. Disconnect the printer USB cable.
> >> > >> 2. Boot up your computer.
> >> > >> 3. Control Panel > Printers, right click the Canon printer and select
> >> > >> Delete.
> >> > >> 4. In the Printers window: Menu (ALT key if not visible) > File >
> >> > >> "Run as
> >> > >> Administrator" > Server properties... > Drivers tab,
> >> > >> highlight the Canon printer and press the Remove button, Apply. OK.
> >> > >> Close
> >> > >> Printers > window.
> >> > >> 5. With USB cable UNPLUGGED -- R E B O O T
> >> > >> 6. Run the Canon setup file.
> >> > >> 7. Plug in the USB cable ONLY when prompted and power on the printer .
> >> > >> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT
> >> > >> unplug
> >> > >> the cable or power off the printer at this point
> >> > >>
> >> > >> From your description, it seems as though you unplugged the USB cable
> >> > >> after step
> >> > >> 7 before you rebooted and then plugged it in again after the computer
> >> > >> had
> >> > >> rebooted.
> >> > >>
> >> > >> Good luck.
> >> > >>
> >> > >> I Bleed Blue and Gold
> >> > >> GO BEARS!
> >> > >>
> >> > >>
> >> > >> "The Earl" <TheEarl@xxxxxx> wrote in message
> >> > >> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx
> >> > >> > On thing I forgot:
> >> > >> >
> >> > >> > How can \i tell what is an "onboard" USB port and which is a "hub".
> >> > >> > They all
> >> > >> > look the same to me and I think they are all hubs.
> >> > >> >
> >> > >> > I have tried most of the other ports anyway.
> >> > >> > --
> >> > >> > The Earl, Dubai, UAE
> >> > >> >
> >> > >> >
> >> > >> > "The Earl" wrote:
> >> > >> >
> >> > >> >> Dear Cal Bear '66 and RC White,
> >> > >> >>
> >> > >> >> Thanks for your help.
> >> > >> >>
> >> > >> >> Cal Bear:
> >> > >> >>
> >> > >> >> When I go into Control Panel (Classic View)>Printers there is no
> >> > >> >> printer to
> >> > >> >> highlight and delete. All I have installed is the Microsoft XPS
> >> > >> >> Document
> >> > >> >> Writer. As you see from my previous messages, I had already been to
> >> > >> >> the Canon
> >> > >> >> site and via http://software.canon-europe.com/products/0010324.asp
> >> > >> >> downloaded
> >> > >> >> m6c05mux.exe (there may be some capitals in the real file name.... I
> >> > >> >> cannot
> >> > >> >> read my notes here!!), the English driver for the Pixma 530 on a
> >> > >> >> Vista
> >> > >> >> 32-bit
> >> > >> >> system. Although I had followed all the onscreen instructions it
> >> > >> >> still
> >> > >> >> did
> >> > >> >> not work.
> >> > >> >>
> >> > >> >> This was the position I was in at the end of the last message I sent.
> >> > >> >>
> >> > >> >> Basically, I was left with:
> >> > >> >>
> >> > >> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories:
> >> > >> >>
> >> > >> >> Driver with 3 sub-sub-directories
> >> > >> >>
> >> > >> >> FAX2KXP
> >> > >> >> PRN2KXP
> >> > >> >> SCN86
> >> > >> >>
> >> > >> >> DrvSetup
> >> > >> >>

09-21-2007	#21 (permalink)
Cal Bear '66 n/a posts	Re: USB Device not recognised Mr. Morris is monitoring and responding in the vista.print_fax_scan group now (1.22 EDT). -- I Bleed Blue and Gold GO BEARS! "Cal Bear '66" <xxx@xxxxxx> wrote in message news:3ED36FA3-7E7E-4E8C-BFEC-B075C3703554@xxxxxx Quote: > Post to the vista.print_fax_scan group. > > Alan Morris, a Microsoft employee, is probably your best source of informed > help. As far as I can remember that is the only group he monitors. > > > I Bleed Blue and Gold > GO BEARS! > > > "The Earl" <TheEarl@xxxxxx> wrote in message > news:E86723CD-8210-4D60-B02E-EAFE864E3A10@xxxxxx Quote: >> RC >> >> As I said in my previous post, I havehad NO OTHER error messages other than >> the "UBS Device Not Recognised", I spent a lot of time noting every step I >> have taken and every response from my PC in my earlier post and this, >> clearly, is the ONLY message I have recieved. >> >> The post to which you refer is for a "Windows encountered a problem >> installing the driver software for your device" message which I have never >> received, indeed my infernal machine tells me it has installed the driver OK. >> Also, as I said earlier, I have already tried the " Infcache.1" fix to no >> avail. >> >> The crunch of this is that, even though the printer driver has installed >> correctly, it DOESN'T SHOW IN MY Control Panel>Printers Window, ie it hasn't >> been detected as installed, even though the software is there. >> >> Also, I dont seem to have "board" USBs on my machine, only "hubs" - how can >> I tell which is which? >> >> >> Quote: >>> How about item 4? >>> >>> While monitoring the vista.print_fax_scan group, a Microsoft employee (Alan >>> Morris) suggested this hotfix for a problem very similar to yours: >>> >>> http://support.microsoft.com/default.aspx/kb/937187 >>> >>> (The link to obtain the hotfix via the web is located on the page.) >>> >>> If this hotfix does not help, I suggest that you post to the >>> vista.print_fax_scan group for more help. (copy and paste any complete error >>> messages you receive, and give a detailed descriptions of everything you >>> have >>> tried.) >>> >>> Good luck. >>> >>> >>> I Bleed Blue and Gold >>> GO BEARS! >>> >>> >>> "The Earl" <TheEarl@xxxxxx> wrote in message >>> news:CC301390-9CE4-4332-A78C-033AF23B877C@xxxxxx >>> > Cal Bear 66 >>> > >>> > Thanks for the advice, but I stumble on item 3. >>> > >>> > As I have said before, I do not have, and never have had, a Canon Printer >>> > in >>> > my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE >>> > and >>> > never has been. >>> > >>> > All I have is "Microsoft XPS Document Writer". >>> > >>> > I have also tried every USB port on the machine (2 on the front, 4 on the >>> > back) - do I have ANY on the board or are they all hub ports?? >>> > -- >>> > The Earl, Dubai, UAE >>> > >>> > >>> > "Cal Bear '66" wrote: >>> > >>> >> The biggest problem that people have when installing USB printers is that >>> >> they >>> >> plug them in BEFORE installing the software and not plugging in the >>> >> printer >>> >> ONLY >>> >> when prompted to do so by the driver install program (unless the drivers >>> >> are >>> >> included on the Vista installation disk). >>> >> >>> >> 1. Disconnect the printer USB cable. >>> >> 2. Boot up your computer. >>> >> 3. Control Panel > Printers, right click the Canon printer and select >>> >> Delete. >>> >> 4. In the Printers window: Menu (ALT key if not visible) > File > >>> >> "Run >>> >> as >>> >> Administrator" > Server properties... > Drivers tab, >>> >> highlight the Canon printer and press the Remove button, Apply. OK. >>> >> Close >>> >> Printers > window. >>> >> 5. With USB cable UNPLUGGED -- R E B O O T >>> >> 6. Run the Canon setup file. >>> >> 7. Plug in the USB cable ONLY when prompted and power on the printer . >>> >> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT >>> >> unplug >>> >> the cable or power off the printer at this point >>> >> >>> >> From your description, it seems as though you unplugged the USB cable >>> >> after >>> >> step >>> >> 7 before you rebooted and then plugged it in again after the computer had >>> >> rebooted. >>> >> >>> >> Good luck. >>> >> >>> >> I Bleed Blue and Gold >>> >> GO BEARS! >>> >> >>> >> >>> >> "The Earl" <TheEarl@xxxxxx> wrote in message >>> >> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx >>> >> > On thing I forgot: >>> >> > >>> >> > How can \i tell what is an "onboard" USB port and which is a "hub". >>> >> > They >>> >> > all >>> >> > look the same to me and I think they are all hubs. >>> >> > >>> >> > I have tried most of the other ports anyway. >>> >> > -- >>> >> > The Earl, Dubai, UAE >>> >> > >>> >> > >>> >> > "The Earl" wrote: >>> >> > >>> >> >> Dear Cal Bear '66 and RC White, >>> >> >> >>> >> >> Thanks for your help. >>> >> >> >>> >> >> Cal Bear: >>> >> >> >>> >> >> When I go into Control Panel (Classic View)>Printers there is no >>> >> >> printer >>> >> >> to >>> >> >> highlight and delete. All I have installed is the Microsoft XPS >>> >> >> Document >>> >> >> Writer. As you see from my previous messages, I had already been to >>> >> >> the >>> >> >> Canon >>> >> >> site and via http://software.canon-europe.com/products/0010324.asp >>> >> >> downloaded >>> >> >> m6c05mux.exe (there may be some capitals in the real file name.... I >>> >> >> cannot >>> >> >> read my notes here!!), the English driver for the Pixma 530 on a Vista >>> >> >> 32-bit >>> >> >> system. Although I had followed all the onscreen instructions it still >>> >> >> did >>> >> >> not work. >>> >> >> >>> >> >> This was the position I was in at the end of the last message I sent. >>> >> >> >>> >> >> Basically, I was left with: >>> >> >> >>> >> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories: >>> >> >> >>> >> >> Driver with 3 sub-sub-directories >>> >> >> >>> >> >> FAX2KXP >>> >> >> PRN2KXP >>> >> >> SCN86 >>> >> >> >>> >> >> DrvSetup >>> >> >> >>> >> >> Readme (which, incidentaly says sod-all!!!!) >>> >> >> >>> >> >> A second directory in C:Program Files containing an uninstall >>> >> >> programme >>> >> >> and >>> >> >> a further copy of the pathetically useless Canon readme file. >>> >> >> >>> >> >> I had tried various redownloads and reinstalls running the setup files >>> >> >> in >>> >> >> DrvSetup, all of which, when I plugged in the printer and turned it >>> >> >> on, >>> >> >> gave >>> >> >> me: >>> >> >> >>> >> >> "USB Device Not Recognised - One of the USB devices attached to this >>> >> >> computer has malfunctioned, and windows does not recognise it. For >>> >> >> assistance >>> >> >> insolving this problem, click this message" >>> >> >> >>> >> >> Clicking the message gives: >>> >> >> >>> >> >> "USB Root Hub >>> >> >> ..... >>> >> >> ..... etc >>> >> >> Uknown Device" >>> >> >> >>> >> >> and the so called assistance: >>> >> >> >>> >> >> "Try reconnecting the device. If windows still does not recognise it >>> >> >> replace >>> >> >> the device" (It wasn't actually "replace" but I cans read my notes >>> >> >> here). >>> >> >> >>> >> >> Thanks Bill, that's just great - so I'll throw away my new expensive >>> >> >> printer, shall I??? Your "assistance" is as usefull as Canon's >>> >> >> Readme!!! >>> >> >> >>> >> >> RC: >>> >> >> >>> >> >> Please note that, apart from telling me the best driver is installed >>> >> >> for >>> >> >> my >>> >> >> unknown device (See later) this is the ONLY, I repeat ONLY error >>> >> >> messages >>> >> >> or >>> >> >> codes I have recieved in this entire episode. It isn't that I was >>> >> >> being >>> >> >> lazy >>> >> >> or lackadaisical in any way and couldn't be bothered to repeat them >>> >> >> verbatim, there just WEREN'T ANY OTHERS! >>> >> >> >>> >> >> OK Guys, after your last messages and following your advice, I >>> >> >> disconnected >>> >> >> the MP 530. I then went into the Uninstall programme and ran it. This >>> >> >> ran >>> >> >> OK >>> >> >> and I followed this up by deleting all Canon directories on my PC, >>> >> >> went >>> >> >> back >>> >> >> to the website and redownloaded m6co5mux.exe. When you run this it >>> >> >> unzips >>> >> >> files to my desktop in a newly created directory "Canon" (See above) >>> >> >> but >>> >> >> doesnt tell you anything else... so the PC just sits there doing nowt. >>> >> >> >>> >> >> At this point I then turned of the PC, unplugged it from the mains, >>> >> >> went >>> >> >> and >>> >> >> made a cup of tea, plugged it back in, rebooted (repeated 3 times). >>> >> >> >>> >> >> When all had settled down I plugged in the MP 530 and turned it on.... >>> >> >> >>> >> >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in >>> >> >> again)... >>> >> >> >>> >> >> Repeated..... >>> >> >> >>> >> >> "USB Device Not Recognised - ....etc". >>> >> >> >>> >> >> Then I went into the DrvSetup directory and ran the Setup file: >>> >> >> >>> >> >> This then ran, adding the "Uninstall" files to the C:/Program Files >>> >> >> directory. After a few screens when it told me it was installing (No >>> >> >> error >>> >> >> messages or codes note!) it then told me to plug in the printer, turn >>> >> >> it >>> >> >> on. >>> >> >> >>> >> >> When I clicked OK, it told me it was going to reboot to install the >>> >> >> new >>> >> >> software and this it did. >>> >> >> >>> >> >> When it had rebooted, I did as I was bidden (eg plugged in the printer >>> >> >> and >>> >> >> turned it on) and ................. >>> >> >> >>> >> >> "USB Device Not Recognised - ....etc" >>> >> >> >>> >> >> If I go into the Control Panel>Hardware and Sound/Printer, I still >>> >> >> only >>> >> >> have >>> >> >> the Microsoft XPS Document Writer installed. >>> >> >> >>> >> >> If I try to add a printer, it tells me that this is only for non-USB >>> >> >> Drivers >>> >> >> and USB devices should be automatically detected by windows. HA HA!! >>> >> >> >>> >> >> Going into device manager and clicking on "Unknown Device" if I try to >>> >> >> update the driver with it looking for itself it tells me that the best >>> >> >> driver >>> >> >> is already installed (See earlier). If I go to "Browse" a driver, it >>> >> >> is >>> >> >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders) >>> >> >> eg >>> >> >> where the damn driver has installed itself. >>> >> >> >>> >> >> You see what I mean... I dont have any other error messages or codes. >>> >> >> >>> >> >> Where to now?? >>> >> >> >>> >> >> PS You are probably as appalled as I am, RC, at the ignorance of the >>> >> >> MS >>> >> >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I >>> >> >> am a >>> >> >> product of a classical education which is why I have these problems >>> >> >> with >>> >> >> my >>> >> >> PC. To what is more usefull in this day and age is a matter of >>> >> >> conjecture. >>> >> >> >>> >> >> -- >>> >> >> The Earl, Dubai, UAE >>> >> >> >>> >> >> >>> >> >> "Cal Bear '66" wrote: >>> >> >> >>> >> >> > Canon has both x86 and x64 drivers for his printer: >>> >> >> > >>> >> >> > http://software.canon-europe.com/products/0010324.asp >>> >> >> > >>> >> >> > To make sure that ALL drivers for the printer are uninstalled go to >>> >> >> > Control >>> >> >> > Panel (Classic view) > Printers > highlight the printer and press >>> >> >> > the >>> >> >> > Delete >>> >> >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not >>> >> >> > visible) >>> >> >> > > >>> >> >> > File > "Run as Administrator" > Server properties... > Drivers >>> >> >> > tab, >>> >> >> > highlight the printer and press the Remove button, Apply. OK. Close >>> >> >> > Printers >>> >> >> > window. REBOOT. >>> >> >> > >>> >> >> > After removing all instances of drivers (Control Panel > Printers) >>> >> >> > and >>> >> >> > applications (Control Panel > Programs and Features) for the >>> >> >> > printer >>> >> >> > and >>> >> >> > rebooting, do NOT, repeat do NOT, connect the USB cable to the >>> >> >> > computer >>> >> >> > until >>> >> >> > the downloaded driver install tells you to do so. >>> >> >> > >>> >> >> > >>> >> >> > I Bleed Blue and Gold >>> >> >> > GO BEARS! >>> >> >> > >>> >> >> > >>> >> >> > "R. C. White" <rc@xxxxxx> wrote in message >>> >> >> > news:01ADF37F-A8A9-414B-BBB5-27A1420F4CEA@xxxxxx >>> >> >> > > Hi, Earl. >>> >> >> > > >>> >> >> > > Sorry for the confusion. >>> >> >> > > >>> >> >> > >>> >> PC also?? It is an HP a6130.me (Whatever that means). >>> >> >> > > >>> >> >> > > By Googling for "HP a6130.me" from your original post, I got 48 >>> >> >> > > hits, >>> >> >> > > including this one: >>> >> >> > > http://h10010.www1.hp.com/wwpc/me/en...-80230710.html >>> >> >> > > >>> >> >> > > Among other facts about your computer there is this: >>> >> >> > > Processor type >>> >> >> > > a6130.me / a6120.me: Intel ViivT processor technology >>> >> >> > > . Intel CoreT2 Duo processor E4400 >>> >> >> > > a6140.me: Intel ViivT processor technology >>> >> >> > > . Intel CoreT2 Duo processor E6550 >>> >> >> > > >>> >> >> > > So "Whatever that means" tells us that it is an HP computer, model >>> >> >> > > a6130me, >>> >> >> > > and the HP website says it has a Viiv Core2Duo processor, which, >>> >> >> > > like >>> >> >> > > almost >>> >> >> > > all computers available today, is a 64-bit CPU. (While they >>> >> >> > > pronounce >>> >> >> > > it >>> >> >> > > funny, it looks to me like "Viiv" is just Roman numerals for 64: >>> >> >> > > VI = >>> >> >> > > 6; >>> >> >> > > IV = >>> >> >> > > 4; so VI IV = 6 4.) >>> >> >> > > >>> >> >> > > So you do have 64-bit hardware. It is capable of running both >>> >> >> > > 64-bit >>> >> >> > > and >>> >> >> > > 32-bit operating systems. The choice is yours - or whoever >>> >> >> > > installs >>> >> >> > > Windows >>> >> >> > > on your computer. >>> >> >> > > > >
My System Specs

09-22-2007	#22 (permalink)
The Earl n/a posts	Re: USB Device not recognised Cal Bear 66, I have been through your instructions step by step, as follows: Start Point a) Printer (Canon Pixma MP530) USB Cable disconnected, b) Computer (HP Pavilion) turned off and unplugged at the wall. 1. Disconnect the printer USB cable. Already done (See above) 2. Boot up your computer. Power back on at wall, booted up as normal 3. Control Panel > Printers, right click the Canon printer and select Delete. Into Control Panel>Printers, Canon Printer not shown, proceded to step 4 below. 4. In the Printers window: Menu (ALT key if not visible) > File > "Run as Administrator" > Server properties... > Drivers tab, highlight the Canon printer and press the Remove button, Apply. OK. Close Printers > window. Into "Run as Administrator" Windows needs your permission to continue, permission given. Into "Drivers" tab Highlighted Canon Inkjet MP500 Series Canon MP530 FAX Canon MP530 Series Printer Selected "Remove" Windows asked "Do you ant to remove the Driver(s) only or remove the Driver(s) and Driver Package(s)?". Not sure what a "Driver Package is so opted for removing Drivers only. Asked "Are you sure", replied "Yes" "Apply " button greyed out but drivers no longer in list Closed window 5. With USB cable UNPLUGGED -- R E B O O T PC Restarted 6. Run the Canon setup file. Ran "Setup" file, gave permission to continue Various installation notifications, then "Installation complete" - told to "...click "Complete" and confirm printer is connected and turn on printer. Clicked "Complete" 7. Plug in the USB cable ONLY when prompted and power on the printer . Plugged in USB to printer Turned printer on Dink-donk "USB Device not Recognised" 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT unplug the cable or power off the printer at this point Not prompted to reboot. With USB cable still connected and printer power on, rebooted anyway Printer STILL not shown in Control Panel>Printers USB Cable pulled out and reinserted Dink-donk "USB Device not Recognised" Now what??????????????????????????????????????? I am going to try for a bit longer before I return the whole lot to the shop and request a return of my money. This is just about driving me NUTS........ I am really approaching the end of my tether and will soon get a sodding great axe to the lot of it. Damn you HP, Microsoft and Canon damn the bloody lot of you. How do I contact this Wilson Chappie????????? -- The Earl, Dubai, UAE "The Earl" wrote: Quote: > RC > > The Pixma 530 has an external 240v a.c. power supply - i dont think it would > require any power through the USB. > > Anyway, I have unplugged every device and put the printer into all 6 USB > Ports in turn - all I get is the depressing Dink-dunk sound and the "USB > Device Not Recognised" bubble. > -- > The Earl, Dubai, UAE > > > "R. C. White" wrote: > Quote: > > Hi, Earl. > > > > Modern motherboards (whether acquired as part of a complete system or as a > > bare board so you can build your own computer) come with several USB 2.0 > > ports built in. They are usually as you see: some ports on the back of the > > computer case and some on the front. But we can also go to Wal*Mart or Best > > Buy or any other computer vendor and get a "hub", which uses one "incoming" > > cable to connect to one of those "onboard" ports, and then has multiple > > (usually 4 or 8) "outgoing" USB connectors so that several USB devices > > (printers, cameras, etc.) can be plugged into the hub. That's one of the > > beauties of USB: a single onboard port can support many (127 is the number > > I remember from several years ago, when USB was first introduced) USB > > devices. (Like using the genie's 3rd wish to wish for more wishes.) > > > > One possible fly in that ointment is power. Some devices (such as printers) > > need electricity to run their motors to carry out the instructions they are > > getting through the USB cable. The USB cable can deliver enough power for > > most devices, along with instructions and data, if plugged directly into the > > motherboard. But when plugged into a hub, especially if other devices are > > also on that hub, they may not get enough juice. Some hubs are "powered" by > > a separate power cable in addition to the USB cable, but I've never had one > > and don't know how well they work. My HP printer/scanner/copier has its own > > DC power cable which must be plugged in, in addition to the USB cable. > > > > Does your Pixma have or need a power supply in addition to the USB > > connection? > > > > RC > > -- > > R. C. White, CPA > > San Marcos, TX > > rc@xxxxxx > > Microsoft Windows MVP > > (Running Windows Live Mail beta in Vista Ultimate x64) > > > > "The Earl" <TheEarl@xxxxxx> wrote in message > > news:CC301390-9CE4-4332-A78C-033AF23B877C@xxxxxx Quote: > > > Cal Bear 66 > > > > > > Thanks for the advice, but I stumble on item 3. > > > > > > As I have said before, I do not have, and never have had, a Canon Printer > > > in > > > my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE > > > and > > > never has been. > > > > > > All I have is "Microsoft XPS Document Writer". > > > > > > I have also tried every USB port on the machine (2 on the front, 4 on the > > > back) - do I have ANY on the board or are they all hub ports?? > > > -- > > > The Earl, Dubai, UAE > > > > > > > > > "Cal Bear '66" wrote: > > > > > >> The biggest problem that people have when installing USB printers is that > > >> they > > >> plug them in BEFORE installing the software and not plugging in the > > >> printer ONLY > > >> when prompted to do so by the driver install program (unless the drivers > > >> are > > >> included on the Vista installation disk). > > >> > > >> 1. Disconnect the printer USB cable. > > >> 2. Boot up your computer. > > >> 3. Control Panel > Printers, right click the Canon printer and select > > >> Delete. > > >> 4. In the Printers window: Menu (ALT key if not visible) > File > > > >> "Run as > > >> Administrator" > Server properties... > Drivers tab, > > >> highlight the Canon printer and press the Remove button, Apply. OK. > > >> Close > > >> Printers > window. > > >> 5. With USB cable UNPLUGGED -- R E B O O T > > >> 6. Run the Canon setup file. > > >> 7. Plug in the USB cable ONLY when prompted and power on the printer . > > >> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT > > >> unplug > > >> the cable or power off the printer at this point > > >> > > >> From your description, it seems as though you unplugged the USB cable > > >> after step > > >> 7 before you rebooted and then plugged it in again after the computer had > > >> rebooted. > > >> > > >> Good luck. > > >> > > >> I Bleed Blue and Gold > > >> GO BEARS! > > >> > > >> > > >> "The Earl" <TheEarl@xxxxxx> wrote in message > > >> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx > > >> > On thing I forgot: > > >> > > > >> > How can \i tell what is an "onboard" USB port and which is a "hub". > > >> > They all > > >> > look the same to me and I think they are all hubs. > > >> > > > >> > I have tried most of the other ports anyway. > > >> > -- > > >> > The Earl, Dubai, UAE > > >> > > > >> > > > >> > "The Earl" wrote: > > >> > > > >> >> Dear Cal Bear '66 and RC White, > > >> >> > > >> >> Thanks for your help. > > >> >> > > >> >> Cal Bear: > > >> >> > > >> >> When I go into Control Panel (Classic View)>Printers there is no > > >> >> printer to > > >> >> highlight and delete. All I have installed is the Microsoft XPS > > >> >> Document > > >> >> Writer. As you see from my previous messages, I had already been to > > >> >> the Canon > > >> >> site and via http://software.canon-europe.com/products/0010324.asp > > >> >> downloaded > > >> >> m6c05mux.exe (there may be some capitals in the real file name.... I > > >> >> cannot > > >> >> read my notes here!!), the English driver for the Pixma 530 on a Vista > > >> >> 32-bit > > >> >> system. Although I had followed all the onscreen instructions it still > > >> >> did > > >> >> not work. > > >> >> > > >> >> This was the position I was in at the end of the last message I sent. > > >> >> > > >> >> Basically, I was left with: > > >> >> > > >> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories: > > >> >> > > >> >> Driver with 3 sub-sub-directories > > >> >> > > >> >> FAX2KXP > > >> >> PRN2KXP > > >> >> SCN86 > > >> >> > > >> >> DrvSetup > > >> >> > > >> >> Readme (which, incidentaly says sod-all!!!!) > > >> >> > > >> >> A second directory in C:Program Files containing an uninstall > > >> >> programme and > > >> >> a further copy of the pathetically useless Canon readme file. > > >> >> > > >> >> I had tried various redownloads and reinstalls running the setup files > > >> >> in > > >> >> DrvSetup, all of which, when I plugged in the printer and turned it > > >> >> on, gave > > >> >> me: > > >> >> > > >> >> "USB Device Not Recognised - One of the USB devices attached to this > > >> >> computer has malfunctioned, and windows does not recognise it. For > > >> >> assistance > > >> >> insolving this problem, click this message" > > >> >> > > >> >> Clicking the message gives: > > >> >> > > >> >> "USB Root Hub > > >> >> ..... > > >> >> ..... etc > > >> >> Uknown Device" > > >> >> > > >> >> and the so called assistance: > > >> >> > > >> >> "Try reconnecting the device. If windows still does not recognise it > > >> >> replace > > >> >> the device" (It wasn't actually "replace" but I cans read my notes > > >> >> here). > > >> >> > > >> >> Thanks Bill, that's just great - so I'll throw away my new expensive > > >> >> printer, shall I??? Your "assistance" is as usefull as Canon's > > >> >> Readme!!! > > >> >> > > >> >> RC: > > >> >> > > >> >> Please note that, apart from telling me the best driver is installed > > >> >> for my > > >> >> unknown device (See later) this is the ONLY, I repeat ONLY error > > >> >> messages or > > >> >> codes I have recieved in this entire episode. It isn't that I was > > >> >> being lazy > > >> >> or lackadaisical in any way and couldn't be bothered to repeat them > > >> >> verbatim, there just WEREN'T ANY OTHERS! > > >> >> > > >> >> OK Guys, after your last messages and following your advice, I > > >> >> disconnected > > >> >> the MP 530. I then went into the Uninstall programme and ran it. This > > >> >> ran OK > > >> >> and I followed this up by deleting all Canon directories on my PC, > > >> >> went back > > >> >> to the website and redownloaded m6co5mux.exe. When you run this it > > >> >> unzips > > >> >> files to my desktop in a newly created directory "Canon" (See above) > > >> >> but > > >> >> doesnt tell you anything else... so the PC just sits there doing nowt. > > >> >> > > >> >> At this point I then turned of the PC, unplugged it from the mains, > > >> >> went and > > >> >> made a cup of tea, plugged it back in, rebooted (repeated 3 times). > > >> >> > > >> >> When all had settled down I plugged in the MP 530 and turned it on.... > > >> >> > > >> >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back in > > >> >> again)... > > >> >> > > >> >> Repeated..... > > >> >> > > >> >> "USB Device Not Recognised - ....etc". > > >> >> > > >> >> Then I went into the DrvSetup directory and ran the Setup file: > > >> >> > > >> >> This then ran, adding the "Uninstall" files to the C:/Program Files > > >> >> directory. After a few screens when it told me it was installing (No > > >> >> error > > >> >> messages or codes note!) it then told me to plug in the printer, turn > > >> >> it on. > > >> >> > > >> >> When I clicked OK, it told me it was going to reboot to install the > > >> >> new > > >> >> software and this it did. > > >> >> > > >> >> When it had rebooted, I did as I was bidden (eg plugged in the printer > > >> >> and > > >> >> turned it on) and ................. > > >> >> > > >> >> "USB Device Not Recognised - ....etc" > > >> >> > > >> >> If I go into the Control Panel>Hardware and Sound/Printer, I still > > >> >> only have > > >> >> the Microsoft XPS Document Writer installed. > > >> >> > > >> >> If I try to add a printer, it tells me that this is only for non-USB > > >> >> Drivers > > >> >> and USB devices should be automatically detected by windows. HA HA!! > > >> >> > > >> >> Going into device manager and clicking on "Unknown Device" if I try to > > >> >> update the driver with it looking for itself it tells me that the best > > >> >> driver > > >> >> is already installed (See earlier). If I go to "Browse" a driver, it > > >> >> is > > >> >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl subfolders) > > >> >> eg > > >> >> where the damn driver has installed itself. > > >> >> > > >> >> You see what I mean... I dont have any other error messages or codes. > > >> >> > > >> >> Where to now?? > > >> >> > > >> >> PS You are probably as appalled as I am, RC, at the ignorance of the > > >> >> MS > > >> >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I > > >> >> am a > > >> >> product of a classical education which is why I have these problems > > >> >> with my > > >> >> PC. To what is more usefull in this day and age is a matter of > > >> >> conjecture. > > >> >> > > >> >> -- > > >> >> The Earl, Dubai, UAE > > >> >> > > >> >> > > >> >> "Cal Bear '66" wrote: > > >> >> > > >> >> > Canon has both x86 and x64 drivers for his printer: > > >> >> > > > >> >> > http://software.canon-europe.com/products/0010324.asp > > >> >> > > > >> >> > To make sure that ALL drivers for the printer are uninstalled go to > > >> >> > Control > > >> >> > Panel (Classic view) > Printers > highlight the printer and press > > >> >> > the > > >> >> > Delete > > >> >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not > > >> >> > visible) > > >> >> > > > > >> >> > File > "Run as Administrator" > Server properties... > Drivers > > >> >> > tab, > > >> >> > highlight the printer and press the Remove button, Apply. OK. Close > > >> >> > Printers > > >> >> > window. REBOOT.
My System Specs

09-22-2007	#23 (permalink)
Cal Bear '66 n/a posts	Re: USB Device not recognised Copy your post below to microsoft.public.windows.vista.print_fax_scan. (Highlight Microsoft Communities in Windows Mail, Menu (ALT key if not visible) Quote: > Tools > newsgroups, find the print newsgroup and press the Subscribe button.) Alan Morris is the gentleman's name. I also found the following post this morning from someone with a Canon printer problem. (Although, not sure it applies since he did not quote what he was responding to.): "I spent hours having this same problem. Canon support was no help. They had me jump through hoops and even after talking to several 'senior engineer', they could not figure it out. Of course at that point it became my "system" that was at fault (ha ha). I managed to dig up the driver install log file and found that the install was incorrectly searching for the file "usbscan.sys" in the folder C:\Windows\Drivers and C:\Windows\Inf Well, guess what, it's not in either location on Vista! I don't know if this is the location you will find it, but on my computer it was located in C:\Windows\System32\DriverStore\FileRepository\sti.inf_727905e0 If you don't find it in that location, just search your C:\Windows\System32 folder for it. Once you've found it, copy it to those 2 folders, C:\Windows\Drivers and C:\Windows\Inf Run install again and everything should go smoothly with no more stupid errors (at least it did for me). Hope this works for everyone. And just FYI, Canon told me "You are not the only one having this problem". So I took great joy out of being able to call them back and TELL them the solution to tell everyone to try. Maybe I should send them a bill -Kevin" I Bleed Blue and Gold GO BEARS! "The Earl" <TheEarl@xxxxxx> wrote in message news:6F33C14B-0CBD-456B-A718-D3662F0298CE@xxxxxx Quote: > Cal Bear 66, > > I have been through your instructions step by step, as follows: > > Start Point a) Printer (Canon Pixma MP530) USB Cable disconnected, b) > Computer (HP Pavilion) turned off and unplugged at the wall. > > 1. Disconnect the printer USB cable. > > Already done (See above) > > 2. Boot up your computer. > > Power back on at wall, booted up as normal > > 3. Control Panel > Printers, right click the Canon printer and select Delete. > > Into Control Panel>Printers, Canon Printer not shown, proceded to step 4 > below. > > 4. In the Printers window: Menu (ALT key if not visible) > File > "Run as > Administrator" > Server properties... > Drivers tab, highlight the Canon > printer and press the Remove button, Apply. OK. Close Printers > window. > > Into "Run as Administrator" > Windows needs your permission to continue, permission given. > Into "Drivers" tab > Highlighted > Canon Inkjet MP500 Series > Canon MP530 FAX > Canon MP530 Series Printer > Selected "Remove" > Windows asked "Do you ant to remove the Driver(s) only or remove the > Driver(s) and Driver Package(s)?". Not sure what a "Driver Package is so > opted for removing Drivers only. > Asked "Are you sure", replied "Yes" > "Apply " button greyed out but drivers no longer in list > Closed window > > 5. With USB cable UNPLUGGED -- R E B O O T > > PC Restarted > > 6. Run the Canon setup file. > > Ran "Setup" file, gave permission to continue > Various installation notifications, then > "Installation complete" - told to "...click "Complete" and confirm printer > is connected and turn on printer. > Clicked "Complete" > > 7. Plug in the USB cable ONLY when prompted and power on the printer . > > Plugged in USB to printer > Turned printer on > Dink-donk "USB Device not Recognised" > > 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT > unplug the cable or power off the printer at this point > > Not prompted to reboot. > With USB cable still connected and printer power on, rebooted anyway > Printer STILL not shown in Control Panel>Printers > USB Cable pulled out and reinserted > Dink-donk "USB Device not Recognised" > > Now what??????????????????????????????????????? > > I am going to try for a bit longer before I return the whole lot to the shop > and request a return of my money. > > This is just about driving me NUTS........ I am really approaching the end > of my tether and will soon get a sodding great axe to the lot of it. Damn you > HP, Microsoft and Canon damn the bloody lot of you. > > How do I contact this Wilson Chappie????????? > > -- > The Earl, Dubai, UAE > > > "The Earl" wrote: > Quote: >> RC >> >> The Pixma 530 has an external 240v a.c. power supply - i dont think it would >> require any power through the USB. >> >> Anyway, I have unplugged every device and put the printer into all 6 USB >> Ports in turn - all I get is the depressing Dink-dunk sound and the "USB >> Device Not Recognised" bubble. >> -- >> The Earl, Dubai, UAE >> >> >> "R. C. White" wrote: >> Quote: >> > Hi, Earl. >> > >> > Modern motherboards (whether acquired as part of a complete system or as a >> > bare board so you can build your own computer) come with several USB 2.0 >> > ports built in. They are usually as you see: some ports on the back of >> > the >> > computer case and some on the front. But we can also go to Wal*Mart or >> > Best >> > Buy or any other computer vendor and get a "hub", which uses one "incoming" >> > cable to connect to one of those "onboard" ports, and then has multiple >> > (usually 4 or 8) "outgoing" USB connectors so that several USB devices >> > (printers, cameras, etc.) can be plugged into the hub. That's one of the >> > beauties of USB: a single onboard port can support many (127 is the number >> > I remember from several years ago, when USB was first introduced) USB >> > devices. (Like using the genie's 3rd wish to wish for more wishes.) >> > >> > One possible fly in that ointment is power. Some devices (such as >> > printers) >> > need electricity to run their motors to carry out the instructions they are >> > getting through the USB cable. The USB cable can deliver enough power for >> > most devices, along with instructions and data, if plugged directly into >> > the >> > motherboard. But when plugged into a hub, especially if other devices are >> > also on that hub, they may not get enough juice. Some hubs are "powered" >> > by >> > a separate power cable in addition to the USB cable, but I've never had one >> > and don't know how well they work. My HP printer/scanner/copier has its >> > own >> > DC power cable which must be plugged in, in addition to the USB cable. >> > >> > Does your Pixma have or need a power supply in addition to the USB >> > connection? >> > >> > RC >> > -- >> > R. C. White, CPA >> > San Marcos, TX >> > rc@xxxxxx >> > Microsoft Windows MVP >> > (Running Windows Live Mail beta in Vista Ultimate x64) >> > >> > "The Earl" <TheEarl@xxxxxx> wrote in message >> > news:CC301390-9CE4-4332-A78C-033AF23B877C@xxxxxx >> > > Cal Bear 66 >> > > >> > > Thanks for the advice, but I stumble on item 3. >> > > >> > > As I have said before, I do not have, and never have had, a Canon Printer >> > > in >> > > my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE >> > > and >> > > never has been. >> > > >> > > All I have is "Microsoft XPS Document Writer". >> > > >> > > I have also tried every USB port on the machine (2 on the front, 4 on the >> > > back) - do I have ANY on the board or are they all hub ports?? >> > > -- >> > > The Earl, Dubai, UAE >> > > >> > > >> > > "Cal Bear '66" wrote: >> > > >> > >> The biggest problem that people have when installing USB printers is >> > >> that >> > >> they >> > >> plug them in BEFORE installing the software and not plugging in the >> > >> printer ONLY >> > >> when prompted to do so by the driver install program (unless the drivers >> > >> are >> > >> included on the Vista installation disk). >> > >> >> > >> 1. Disconnect the printer USB cable. >> > >> 2. Boot up your computer. >> > >> 3. Control Panel > Printers, right click the Canon printer and select >> > >> Delete. >> > >> 4. In the Printers window: Menu (ALT key if not visible) > File > >> > >> "Run as >> > >> Administrator" > Server properties... > Drivers tab, >> > >> highlight the Canon printer and press the Remove button, Apply. OK. >> > >> Close >> > >> Printers > window. >> > >> 5. With USB cable UNPLUGGED -- R E B O O T >> > >> 6. Run the Canon setup file. >> > >> 7. Plug in the USB cable ONLY when prompted and power on the printer . >> > >> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT >> > >> unplug >> > >> the cable or power off the printer at this point >> > >> >> > >> From your description, it seems as though you unplugged the USB cable >> > >> after step >> > >> 7 before you rebooted and then plugged it in again after the computer >> > >> had >> > >> rebooted. >> > >> >> > >> Good luck. >> > >> >> > >> I Bleed Blue and Gold >> > >> GO BEARS! >> > >> >> > >> >> > >> "The Earl" <TheEarl@xxxxxx> wrote in message >> > >> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx >> > >> > On thing I forgot: >> > >> > >> > >> > How can \i tell what is an "onboard" USB port and which is a "hub". >> > >> > They all >> > >> > look the same to me and I think they are all hubs. >> > >> > >> > >> > I have tried most of the other ports anyway. >> > >> > -- >> > >> > The Earl, Dubai, UAE >> > >> > >> > >> > >> > >> > "The Earl" wrote: >> > >> > >> > >> >> Dear Cal Bear '66 and RC White, >> > >> >> >> > >> >> Thanks for your help. >> > >> >> >> > >> >> Cal Bear: >> > >> >> >> > >> >> When I go into Control Panel (Classic View)>Printers there is no >> > >> >> printer to >> > >> >> highlight and delete. All I have installed is the Microsoft XPS >> > >> >> Document >> > >> >> Writer. As you see from my previous messages, I had already been to >> > >> >> the Canon >> > >> >> site and via http://software.canon-europe.com/products/0010324.asp >> > >> >> downloaded >> > >> >> m6c05mux.exe (there may be some capitals in the real file name.... I >> > >> >> cannot >> > >> >> read my notes here!!), the English driver for the Pixma 530 on a >> > >> >> Vista >> > >> >> 32-bit >> > >> >> system. Although I had followed all the onscreen instructions it >> > >> >> still >> > >> >> did >> > >> >> not work. >> > >> >> >> > >> >> This was the position I was in at the end of the last message I sent. >> > >> >> >> > >> >> Basically, I was left with: >> > >> >> >> > >> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories: >> > >> >> >> > >> >> Driver with 3 sub-sub-directories >> > >> >> >> > >> >> FAX2KXP >> > >> >> PRN2KXP >> > >> >> SCN86 >> > >> >> >> > >> >> DrvSetup >> > >> >> >> > >> >> Readme (which, incidentaly says sod-all!!!!) >> > >> >> >> > >> >> A second directory in C:Program Files containing an uninstall >> > >> >> programme and >> > >> >> a further copy of the pathetically useless Canon readme file. >> > >> >> >> > >> >> I had tried various redownloads and reinstalls running the setup >> > >> >> files >> > >> >> in >> > >> >> DrvSetup, all of which, when I plugged in the printer and turned it >> > >> >> on, gave >> > >> >> me: >> > >> >> >> > >> >> "USB Device Not Recognised - One of the USB devices attached to this >> > >> >> computer has malfunctioned, and windows does not recognise it. For >> > >> >> assistance >> > >> >> insolving this problem, click this message" >> > >> >> >> > >> >> Clicking the message gives: >> > >> >> >> > >> >> "USB Root Hub >> > >> >> ..... >> > >> >> ..... etc >> > >> >> Uknown Device" >> > >> >> >> > >> >> and the so called assistance: >> > >> >> >> > >> >> "Try reconnecting the device. If windows still does not recognise it >> > >> >> replace >> > >> >> the device" (It wasn't actually "replace" but I cans read my notes >> > >> >> here). >> > >> >> >> > >> >> Thanks Bill, that's just great - so I'll throw away my new expensive >> > >> >> printer, shall I??? Your "assistance" is as usefull as Canon's >> > >> >> Readme!!! >> > >> >> >> > >> >> RC: >> > >> >> >> > >> >> Please note that, apart from telling me the best driver is installed >> > >> >> for my >> > >> >> unknown device (See later) this is the ONLY, I repeat ONLY error >> > >> >> messages or >> > >> >> codes I have recieved in this entire episode. It isn't that I was >> > >> >> being lazy >> > >> >> or lackadaisical in any way and couldn't be bothered to repeat them >> > >> >> verbatim, there just WEREN'T ANY OTHERS! >> > >> >> >> > >> >> OK Guys, after your last messages and following your advice, I >> > >> >> disconnected >> > >> >> the MP 530. I then went into the Uninstall programme and ran it. This >> > >> >> ran OK >> > >> >> and I followed this up by deleting all Canon directories on my PC, >> > >> >> went back >> > >> >> to the website and redownloaded m6co5mux.exe. When you run this it >> > >> >> unzips >> > >> >> files to my desktop in a newly created directory "Canon" (See above) >> > >> >> but >> > >> >> doesnt tell you anything else... so the PC just sits there doing >> > >> >> nowt. >> > >> >> >> > >> >> At this point I then turned of the PC, unplugged it from the mains, >> > >> >> went and >> > >> >> made a cup of tea, plugged it back in, rebooted (repeated 3 times). >> > >> >> >> > >> >> When all had settled down I plugged in the MP 530 and turned it >> > >> >> on.... >> > >> >> >> > >> >> "USB Device Not Recognised - ....etc" (I'm not typing that lot back >> > >> >> in >> > >> >> again)... >> > >> >> >> > >> >> Repeated..... >> > >> >> >> > >> >> "USB Device Not Recognised - ....etc". >> > >> >> >> > >> >> Then I went into the DrvSetup directory and ran the Setup file: >> > >> >> >> > >> >> This then ran, adding the "Uninstall" files to the C:/Program Files >> > >> >> directory. After a few screens when it told me it was installing (No >> > >> >> error >> > >> >> messages or codes note!) it then told me to plug in the printer, turn >> > >> >> it on. >> > >> >> >> > >> >> When I clicked OK, it told me it was going to reboot to install the >> > >> >> new >> > >> >> software and this it did. >> > >> >> >> > >> >> When it had rebooted, I did as I was bidden (eg plugged in the >> > >> >> printer >> > >> >> and >> > >> >> turned it on) and ................. >> > >> >> >> > >> >> "USB Device Not Recognised - ....etc" >> > >> >> >> > >> >> If I go into the Control Panel>Hardware and Sound/Printer, I still >> > >> >> only have >> > >> >> the Microsoft XPS Document Writer installed. >> > >> >> >> > >> >> If I try to add a printer, it tells me that this is only for non-USB >> > >> >> Drivers >> > >> >> and USB devices should be automatically detected by windows. HA HA!! >> > >> >> >> > >> >> Going into device manager and clicking on "Unknown Device" if I try >> > >> >> to >> > >> >> update the driver with it looking for itself it tells me that the >> > >> >> best >> > >> >> driver >> > >> >> is already installed (See earlier). If I go to "Browse" a driver, it >> > >> >> is >> > >> >> already looking at C:Users\Paul\Desktop\Canon\Driver (incl >> > >> >> subfolders) >> > >> >> eg >> > >> >> where the damn driver has installed itself. >> > >> >> >> > >> >> You see what I mean... I dont have any other error messages or codes. >> > >> >> >> > >> >> Where to now?? >> > >> >> >> > >> >> PS You are probably as appalled as I am, RC, at the ignorance of the >> > >> >> MS >> > >> >> programmers, 64 (in Roman Numerals) is LXIV, not Viiv. Then again, I >> > >> >> am a >> > >> >> product of a classical education which is why I have these problems >> > >> >> with my >> > >> >> PC. To what is more usefull in this day and age is a matter of >> > >> >> conjecture. >> > >> >> >> > >> >> -- >> > >> >> The Earl, Dubai, UAE >> > >> >> >> > >> >> >> > >> >> "Cal Bear '66" wrote: >> > >> >> >> > >> >> > Canon has both x86 and x64 drivers for his printer: >> > >> >> > >> > >> >> > http://software.canon-europe.com/products/0010324.asp >> > >> >> > >> > >> >> > To make sure that ALL drivers for the printer are uninstalled go >> > >> >> > to >> > >> >> > Control >> > >> >> > Panel (Classic view) > Printers > highlight the printer and >> > >> >> > press >> > >> >> > the >> > >> >> > Delete >> > >> >> > this printer icon in the tool bar, AND THEN: Menu (ALT key if not >> > >> >> > visible) >> > >> >> > > >> > >> >> > File > "Run as Administrator" > Server properties... > Drivers >> > >> >> > tab, >> > >> >> > highlight the printer and press the Remove button, Apply. OK. >> > >> >> > Close >> > >> >> > Printers >> > >> >> > window. REBOOT.
My System Specs

09-22-2007	#24 (permalink)
JohnM n/a posts	Re: USB Device not recognised When I attach a USB Freecom hard disk I can't find it on my laptop. It doesn't appear in My computer. In the device manager it says it is working fine. Is this the same problem that this lengthy discussion has been about? And is there a way of getting it to appear? "Cal Bear '66" wrote: Quote: > Copy your post below to microsoft.public.windows.vista.print_fax_scan. > (Highlight Microsoft Communities in Windows Mail, Menu (ALT key if not visible) Quote: > > Tools > newsgroups, find the print newsgroup and press the Subscribe button.) > Alan Morris is the gentleman's name. > > I also found the following post this morning from someone with a Canon printer > problem. (Although, not sure it applies since he did not quote what he was > responding to.): > > "I spent hours having this same problem. Canon support was no help. They had me > jump through hoops and even after talking to several 'senior engineer', they > could not figure it out. Of course at that point it became my "system" that was > at fault (ha ha). > > I managed to dig up the driver install log file and found that the install was > incorrectly searching for the file "usbscan.sys" in the folder > C:\Windows\Drivers and C:\Windows\Inf > > Well, guess what, it's not in either location on Vista! > > I don't know if this is the location you will find it, but on my computer it was > located in C:\Windows\System32\DriverStore\FileRepository\sti.inf_727905e0 > > If you don't find it in that location, just search your C:\Windows\System32 > folder for it. > > Once you've found it, copy it to those 2 folders, > C:\Windows\Drivers > and > C:\Windows\Inf > > Run install again and everything should go smoothly with no more stupid errors > (at least it did for me). > > Hope this works for everyone. > > And just FYI, Canon told me "You are not the only one having this problem". So > I took great joy out of being able to call them back and TELL them the solution > to tell everyone to try. Maybe I should send them a bill > > -Kevin" > > > I Bleed Blue and Gold > GO BEARS! > > > "The Earl" <TheEarl@xxxxxx> wrote in message > news:6F33C14B-0CBD-456B-A718-D3662F0298CE@xxxxxx Quote: > > Cal Bear 66, > > > > I have been through your instructions step by step, as follows: > > > > Start Point a) Printer (Canon Pixma MP530) USB Cable disconnected, b) > > Computer (HP Pavilion) turned off and unplugged at the wall. > > > > 1. Disconnect the printer USB cable. > > > > Already done (See above) > > > > 2. Boot up your computer. > > > > Power back on at wall, booted up as normal > > > > 3. Control Panel > Printers, right click the Canon printer and select Delete. > > > > Into Control Panel>Printers, Canon Printer not shown, proceded to step 4 > > below. > > > > 4. In the Printers window: Menu (ALT key if not visible) > File > "Run as > > Administrator" > Server properties... > Drivers tab, highlight the Canon > > printer and press the Remove button, Apply. OK. Close Printers > window. > > > > Into "Run as Administrator" > > Windows needs your permission to continue, permission given. > > Into "Drivers" tab > > Highlighted > > Canon Inkjet MP500 Series > > Canon MP530 FAX > > Canon MP530 Series Printer > > Selected "Remove" > > Windows asked "Do you ant to remove the Driver(s) only or remove the > > Driver(s) and Driver Package(s)?". Not sure what a "Driver Package is so > > opted for removing Drivers only. > > Asked "Are you sure", replied "Yes" > > "Apply " button greyed out but drivers no longer in list > > Closed window > > > > 5. With USB cable UNPLUGGED -- R E B O O T > > > > PC Restarted > > > > 6. Run the Canon setup file. > > > > Ran "Setup" file, gave permission to continue > > Various installation notifications, then > > "Installation complete" - told to "...click "Complete" and confirm printer > > is connected and turn on printer. > > Clicked "Complete" > > > > 7. Plug in the USB cable ONLY when prompted and power on the printer . > > > > Plugged in USB to printer > > Turned printer on > > Dink-donk "USB Device not Recognised" > > > > 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT > > unplug the cable or power off the printer at this point > > > > Not prompted to reboot. > > With USB cable still connected and printer power on, rebooted anyway > > Printer STILL not shown in Control Panel>Printers > > USB Cable pulled out and reinserted > > Dink-donk "USB Device not Recognised" > > > > Now what??????????????????????????????????????? > > > > I am going to try for a bit longer before I return the whole lot to the shop > > and request a return of my money. > > > > This is just about driving me NUTS........ I am really approaching the end > > of my tether and will soon get a sodding great axe to the lot of it. Damn you > > HP, Microsoft and Canon damn the bloody lot of you. > > > > How do I contact this Wilson Chappie????????? > > > > -- > > The Earl, Dubai, UAE > > > > > > "The Earl" wrote: > > Quote: > >> RC > >> > >> The Pixma 530 has an external 240v a.c. power supply - i dont think it would > >> require any power through the USB. > >> > >> Anyway, I have unplugged every device and put the printer into all 6 USB > >> Ports in turn - all I get is the depressing Dink-dunk sound and the "USB > >> Device Not Recognised" bubble. > >> -- > >> The Earl, Dubai, UAE > >> > >> > >> "R. C. White" wrote: > >> > >> > Hi, Earl. > >> > > >> > Modern motherboards (whether acquired as part of a complete system or as a > >> > bare board so you can build your own computer) come with several USB 2.0 > >> > ports built in. They are usually as you see: some ports on the back of > >> > the > >> > computer case and some on the front. But we can also go to Wal*Mart or > >> > Best > >> > Buy or any other computer vendor and get a "hub", which uses one "incoming" > >> > cable to connect to one of those "onboard" ports, and then has multiple > >> > (usually 4 or 8) "outgoing" USB connectors so that several USB devices > >> > (printers, cameras, etc.) can be plugged into the hub. That's one of the > >> > beauties of USB: a single onboard port can support many (127 is the number > >> > I remember from several years ago, when USB was first introduced) USB > >> > devices. (Like using the genie's 3rd wish to wish for more wishes.) > >> > > >> > One possible fly in that ointment is power. Some devices (such as > >> > printers) > >> > need electricity to run their motors to carry out the instructions they are > >> > getting through the USB cable. The USB cable can deliver enough power for > >> > most devices, along with instructions and data, if plugged directly into > >> > the > >> > motherboard. But when plugged into a hub, especially if other devices are > >> > also on that hub, they may not get enough juice. Some hubs are "powered" > >> > by > >> > a separate power cable in addition to the USB cable, but I've never had one > >> > and don't know how well they work. My HP printer/scanner/copier has its > >> > own > >> > DC power cable which must be plugged in, in addition to the USB cable. > >> > > >> > Does your Pixma have or need a power supply in addition to the USB > >> > connection? > >> > > >> > RC > >> > -- > >> > R. C. White, CPA > >> > San Marcos, TX > >> > rc@xxxxxx > >> > Microsoft Windows MVP > >> > (Running Windows Live Mail beta in Vista Ultimate x64) > >> > > >> > "The Earl" <TheEarl@xxxxxx> wrote in message > >> > news:CC301390-9CE4-4332-A78C-033AF23B877C@xxxxxx > >> > > Cal Bear 66 > >> > > > >> > > Thanks for the advice, but I stumble on item 3. > >> > > > >> > > As I have said before, I do not have, and never have had, a Canon Printer > >> > > in > >> > > my Control Panel > Printer screen, so I cannot delete it, IT ISN'T THERE > >> > > and > >> > > never has been. > >> > > > >> > > All I have is "Microsoft XPS Document Writer". > >> > > > >> > > I have also tried every USB port on the machine (2 on the front, 4 on the > >> > > back) - do I have ANY on the board or are they all hub ports?? > >> > > -- > >> > > The Earl, Dubai, UAE > >> > > > >> > > > >> > > "Cal Bear '66" wrote: > >> > > > >> > >> The biggest problem that people have when installing USB printers is > >> > >> that > >> > >> they > >> > >> plug them in BEFORE installing the software and not plugging in the > >> > >> printer ONLY > >> > >> when prompted to do so by the driver install program (unless the drivers > >> > >> are > >> > >> included on the Vista installation disk). > >> > >> > >> > >> 1. Disconnect the printer USB cable. > >> > >> 2. Boot up your computer. > >> > >> 3. Control Panel > Printers, right click the Canon printer and select > >> > >> Delete. > >> > >> 4. In the Printers window: Menu (ALT key if not visible) > File > > >> > >> "Run as > >> > >> Administrator" > Server properties... > Drivers tab, > >> > >> highlight the Canon printer and press the Remove button, Apply. OK. > >> > >> Close > >> > >> Printers > window. > >> > >> 5. With USB cable UNPLUGGED -- R E B O O T > >> > >> 6. Run the Canon setup file. > >> > >> 7. Plug in the USB cable ONLY when prompted and power on the printer . > >> > >> 8. Reboot when prompted -- WITH THE USB CABLE STILL CONNECTED -- do NOT > >> > >> unplug > >> > >> the cable or power off the printer at this point > >> > >> > >> > >> From your description, it seems as though you unplugged the USB cable > >> > >> after step > >> > >> 7 before you rebooted and then plugged it in again after the computer > >> > >> had > >> > >> rebooted. > >> > >> > >> > >> Good luck. > >> > >> > >> > >> I Bleed Blue and Gold > >> > >> GO BEARS! > >> > >> > >> > >> > >> > >> "The Earl" <TheEarl@xxxxxx> wrote in message > >> > >> news:86F74AB8-850D-4595-81C8-EBAF1D973167@xxxxxx > >> > >> > On thing I forgot: > >> > >> > > >> > >> > How can \i tell what is an "onboard" USB port and which is a "hub". > >> > >> > They all > >> > >> > look the same to me and I think they are all hubs. > >> > >> > > >> > >> > I have tried most of the other ports anyway. > >> > >> > -- > >> > >> > The Earl, Dubai, UAE > >> > >> > > >> > >> > > >> > >> > "The Earl" wrote: > >> > >> > > >> > >> >> Dear Cal Bear '66 and RC White, > >> > >> >> > >> > >> >> Thanks for your help. > >> > >> >> > >> > >> >> Cal Bear: > >> > >> >> > >> > >> >> When I go into Control Panel (Classic View)>Printers there is no > >> > >> >> printer to > >> > >> >> highlight and delete. All I have installed is the Microsoft XPS > >> > >> >> Document > >> > >> >> Writer. As you see from my previous messages, I had already been to > >> > >> >> the Canon > >> > >> >> site and via http://software.canon-europe.com/products/0010324.asp > >> > >> >> downloaded > >> > >> >> m6c05mux.exe (there may be some capitals in the real file name.... I > >> > >> >> cannot > >> > >> >> read my notes here!!), the English driver for the Pixma 530 on a > >> > >> >> Vista > >> > >> >> 32-bit > >> > >> >> system. Although I had followed all the onscreen instructions it > >> > >> >> still > >> > >> >> did > >> > >> >> not work. > >> > >> >> > >> > >> >> This was the position I was in at the end of the last message I sent. > >> > >> >> > >> > >> >> Basically, I was left with: > >> > >> >> > >> > >> >> A Directory on C:\Users\Paul\Desktop\Canon\ with 3 sub directories: > >> > >> >> > >> > >> >> Driver with 3 sub-sub-directories > >> > >> >> > >> > >> >> FAX2KXP > >> > >> >> PRN2KXP > >> > >> >> SCN86 > >> > >> >> > >> > >> >> DrvSetup > >> > >> >>
My System Specs

Similar Threads
Thread	Forum
Re: USB device not recognised	Vista hardware & devices
USB device not recognised/Is there a 100% fix for this yet?	Vista installation & setup
USB Mass Storage Device not recognised	Drivers
usb device not recognised	Vista hardware & devices
Mobile device not recognised.	Vista hardware & devices