Vista - SD (Secure Digital) Causes Blue Screen in Vista x64

**coljohnhannibalsmith** · 10-12-2007

To whom it may concern:

I have an Acer 5102 WLMi Notebook, which came with an
(ENE CB 712/714/810) “5-in-1” Memory Card Reader. The important identifying information is provided below:

Acer Aspire 5102WLMi (w/o Bluetooth, Orbicam, or TV Tuner)
Model No: BL51
AS5102WLMI-MCEEN-TL50/15.4
ACB/512M/100G US
S/N: LXABH0J0116380F0B41601

The system came with Windows XP Media Center Edition loaded and I have upgraded the OS to Vista x64, thereby voiding the warranty. Vista x64 works very well; but when I try to install an SD card, Windows “Plug & Play” will reach various stages of installing the driver software before crashing with a Blue Screen, where the video is also scrambled, so it’s impossible to read the error message. This looks a lot like a "short-circuit" to me. My card reader was only designed to support SDA 1.1, which supports SD Cards up to 2GB. I used the correct card. I used a "SanDisk Extreme III 2GB SD Card," which I’m reasonably confident is not SDHC, so my unit, which was manufactured in November 2006, should be able to read it. I’ve read several online Blogs regarding SD cards causing BSODs in Vista. The articles point to 1.8v & 3.3v being activated when SD cards only use 3.3v. The symptoms are looking an awful lot to me like one of the system’s logic voltages is being pulled low, causing the OS Kernel to stop working. I have the related Hotfix from Microsoft installed; but I’m still having problems. It’s possible my Card Reader is bad, or perhaps I purchased a defective SD card. These are also possibilities. I would like to get this unit functioning properly under Vista x64, preferably with SDHC support. I have the correct drivers installed for this OS and Device Manager states “the device is working properly.” If I cannot get the device working properly, I would like to upgrade the internal Memory Card reader with one that is known to be compatible with Vista x64. I realize this will probably involve making changes to the motherboard; but I'm sure there is a vendor out there somewhere knowledgeable enough and willing to do this.

Thanks, John

10-12-2007

not sure this will help, but see
ftp://ftp.support.acer-euro.com/notebook/vista_64bit/

On Fri, 12 Oct 2007 13:41:49 -0500, coljohnhannibalsmith
<coljohnhannibalsmith.2yct51@xxxxxx-mx.forums.net> wrote:

Quote:

>
>To whom it may concern:
>
>I have an Acer 5102 WLMi Notebook, which came with an
>(ENE CB 712/714/810) “5-in-1” Memory Card Reader. The
>important identifying information is provided below:
>
>Acer Aspire 5102WLMi (w/o Bluetooth, Orbicam, or TV Tuner)
>Model No: BL51
>AS5102WLMI-MCEEN-TL50/15.4
>ACB/512M/100G US
>S/N: LXABH0J0116380F0B41601
>
>The system came with Windows XP Media Center Edition loaded and I have
>upgraded the OS to Vista x64, thereby voiding the warranty. Vista x64
>works very well; but when I try to install an SD card, Windows
>“Plug & Play” will reach various stages of installing the
>driver software before crashing with a Blue Screen, where the video is
>also scrambled, so it’s impossible to read the error message. This
>looks a lot like a "short-circuit" to me. My card reader was only
>designed to support SDA 1.1, which supports SD Cards up to 2GB. I used
>the correct card. I used a "SanDisk Extreme III 2GB SD Card," which
>I’m reasonably confident is not SDHC, so my unit, which was
>manufactured in November 2006, should be able to read it. I’ve
>read several online Blogs regarding SD cards causing BSODs in Vista. The
>articles point to 1.8v & 3.3v being activated when SD cards only use
>3.3v. The symptoms are looking an awful lot to me like one of the
>system’s logic voltages is being pulled low, causing the OS Kernel
>to stop working. I have the related Hotfix from Microsoft installed; but
>I’m still having problems. It’s possible my Card Reader is
>bad, or perhaps I purchased a defective SD card. These are also
>possibilities. I would like to get this unit functioning properly under
>Vista x64, preferably with SDHC support. I have the correct drivers
>installed for this OS and Device Manager states “the device is
>working properly.” If I cannot get the device working properly, I
>would like to upgrade the internal Memory Card reader with one that is
>known to be compatible with Vista x64. I realize this will probably
>involve making changes to the motherboard; but I'm sure there is a
>vendor out there somewhere knowledgeable enough and willing to do this.
>
>
>Thanks, John

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

**coljohnhannibalsmith** · 10-12-2007

Barb,

Thanks, for the reply. I checked out the ftp site. None of the folders listed my system and most were empty; however, undetered I checked each folder's contents individually and found the following file "CardReader_ENE_v3.00.04.zip," in one of the folders near the very bottom. This appears to be the same Card Reader I use on my machine and looks like the same file that's on the "AcerPanAm" site, listed under the Aspire 5100 drivers folder simply as "Vista," not Vista x64.

I've unpacked and examined the contents of the extracted files and there appear to be extra folders in this installer that weren't in the release I obtained from the AcerPamAm site, "CardRead\Vistax64" & "CardBus\Vistax64." The previous drivers I had to manually install from the "CardBus\AMD64" & "CardRead\AMD64 folders."

I wasn't expecting success; but I'm definitely encouraged by the difference in contents between the two installers. I'm going to copy the extracted files to my flash drive and attempt to install them when I get home. I'll let you know what happens!

Nice detective work!

Thanks, John

PS., I checked out your webpage links and I think I may have read an article by you when I first started experimenting with Windows 64 bit OS's. I'm flattered that you replied to my post.

10-12-2007

thanks for the update.

On Fri, 12 Oct 2007 15:43:13 -0500, coljohnhannibalsmith
<coljohnhannibalsmith.2ycypc@xxxxxx-mx.forums.net> wrote:

Quote:

>
>Barb,
>
>
>Thanks, for the reply. I checked out the ftp site. None of the
>folders listed my system and most were empty; however, undetered I
>checked each folder's contents individually and found the following file
>"CardReader_ENE_v3.00.04.zip," in one of the folders near the very
>bottom. This is the same Card Reader I use on my machine and looks like
>the same file that's on the "AcerPanAm" site, listed under the Aspire
>5100 drivers folder simply as "Vista," not Vista x64; however I have
>verified that the extracted files from the AcerPamAm site do have x64
>folders.
>
>But the installer doesn't work in Vista x64. I had to drill down
>alternatively to either the "x64 Cardbus," or "x64 Card Reader" folders
>and install the drivers from Device Manager. When I did this they
>installed correctly and Device Manager reports all the various
>components of the device as working properly; but it still doesn't work.
>It may not be a problem with the drivers, it could be with Vista
>itself.
>
>I am going to copy the extracted files to my flash drive and compare
>them to what I have at home. If the drivers are different, I'll try
>installing them and let you know what happened.
>
>Nice detective work!
>
>
>Thanks, John

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

**coljohnhannibalsmith** · 10-13-2007

Barb,

I located the driver file in the "Travelmate 6292" folder. It was also located in one or two others. The drivers loaded successfully, then I was prompted to restart the computer, which I did. I installed the SD card and was prompted to format it. The screen went blank and came back on. I then got a window stating that Windows had shut down; but I was able to close that window and press "OK" to start the format. The format proceeded for about a minute, then I got a Blue Screen again, with scrambled video, just like before. I removed the SD card and performed a cold boot to reload Windows. When Windows reloaded I got the following error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1a
BCP1: 0000000000003452
BCP2: 00000000001E0000
BCP3: FFFFF70000081508
BCP4: 0000000000000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\Mini101207-02.dmp
C:\Users\John\AppData\Local\Temp\WER-41890-0.sysdata.xml
C:\Users\John\AppData\Local\Temp\WERDBD9.tmp.version.txt

Read our privacy statement:
Microsoft Online Crash Analysis

I tried one more time with similar results.

BTW, I finally read the release notes for the previous drivers I was using and for the new drivers. It appears the drivers I was using before were for XP x64. Oddly enough, I was able to install these through Device Manager. At least this set was intended for Vista x64. I also learned from reading the release notes, that this set of drivers is intended to provide SDHC support. My card reader's still not working; but at least I know that my card reader can be updated for SDHC support, by drivers alone. Perhaps a Hotfix or a driver tweak will allow me to get the reader working. Fortunately, I don't think I'm going to need to modify the mother board anymore.

I have an active "Paid" trouble ticket open with Microsoft for this issue. If they provide me with a resolution, I will share it with all of you.

I'm really at a loss for what to try next. I'm pretty sure the drivers are correct. This is looking more and more like a Vista issue. I'm wondering if I should try a different brand of SD card, or just wait to hear back from MS. I'm also wondering how to "tweak" a driver. Device Manager states these drivers were built with "WinDDK." I guess I'll have to Google this to find out what this means. Can anyone describe what the rudimentary procedures are for tweaking a driver?

Thanks, John

**coljohnhannibalsmith** · 10-13-2007

I Finally received an email from MS. They said to try it in Safe Mode and it worked. The device was completely stable; however, I was only able to perform a quick format using the default settings, which were FAT file system & 32KB allocation unit size. Is this normal?

10-13-2007

no, not normal. but it may help them diagnose the issue. please
continue to keep us posted here. there are quite a few people having
issues with these devices.

On Sat, 13 Oct 2007 02:55:48 -0500, coljohnhannibalsmith
<coljohnhannibalsmith.2ydtyh@xxxxxx-mx.forums.net> wrote:

Quote:

>
>I Finally received an email from MS. They said to try it in Safe Mode
>and it worked. The device was completely stable; however, I was only
>able to perform a quick format using the default settings, which were
>FAT file system & 32KB allocation unit size. Is this normal?

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

10-13-2007

did MS support ask for the crash data? if not, when you email them
again, tell them you have this info.

On Sat, 13 Oct 2007 01:24:53 -0500, coljohnhannibalsmith
<coljohnhannibalsmith.2ydpsf@xxxxxx-mx.forums.net> wrote:

Quote:

>
>Barb,
>
>I located the driver file in the "Travelmate 6292" folder. It was also
>located in one or two others. The drivers loaded successfully, then I
>was prompted to restart the computer, which I did. I installed the SD
>card and was prompted to format it. The screen went blank and came back
>on. I then got a window stating that Windows had shut down; but I was
>able to close that window and press "OK" to start the format. The
>format proceeded for about a minute, then I got a Blue Screen again,
>with scrambled video, just like before. I removed the SD card and
>performed a cold boot to reload Windows. When Windows reloaded I got
>the following error message:
>
>Problem signature:
>Problem Event Name: BlueScreen
>OS Version: 6.0.6000.2.0.0.256.1
>Locale ID: 1033
>
>Additional information about the problem:
>BCCode: 1a
>BCP1: 0000000000003452
>BCP2: 00000000001E0000
>BCP3: FFFFF70000081508
>BCP4: 0000000000000000
>OS Version: 6_0_6000
>Service Pack: 0_0
>Product: 256_1
>
>Files that help describe the problem:
>C:\Windows\Minidump\Mini101207-02.dmp
>C:\Users\John\AppData\Local\Temp\WER-41890-0.sysdata.xml
>C:\Users\John\AppData\Local\Temp\WERDBD9.tmp.version.txt
>
>Read our privacy statement:
>'Microsoft Online Crash Analysis'
>(http://go.microsoft.com/fwlink/?link...3&clcid=0x0409)
>
>
>I tried one more time with similar results.
>
>
>BTW, I finally read the release notes for the previous drivers I was
>using and for the new drivers. It appears the drivers I was using
>before were for XP x64. Oddly enough, I was able to install these
>through Device Manager. At least this set was intended for Vista x64.
>I also learned from reading the release notes, that this set of drivers
>is intended to provide SDHC support. My card reader's still not
>working; but at least I know that my card reader can be updated for SDHC
>support, by drivers alone. Perhaps a Hotfix or a driver tweak will
>allow me to get the reader working. Fortunately, I don't think I'm
>going to need to modify the mother board anymore.
>
>I have an active "Paid" trouble ticket open with Microsoft for this
>issue. If they provide me with a resolution, I will share it with all
>of you.
>
>I'm really at a loss for what to try next. I'm pretty sure the drivers
>are correct. This is looking more and more like a Vista issue. I'm
>wondering if I should try a different brand of SD card, or just wait to
>hear back from MS. I'm also wondering how to "tweak" a driver. Device
>Manager states these drivers were built with "WinDDK." I guess I'll
>have to Google this to find out what this means. Can anyone describe
>what the rudimentary procedures are for tweaking a driver?
>
>
>Thanks, John

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

**coljohnhannibalsmith** · 10-16-2007

I received another email from "Vivian" at MS last night. She said she analyzed the Minidump files I sent her as an attachment and stated that "ntoskernel.exe" was the affected OS file. Also, in her reply, she instructed me to restart the system in "Clean Boot" mode. This involves running "msconfig" and checking "Hide All" on the Services Tab, then pressing "Disable ALL;" then pressing "Disable ALL" on the Startup Tab, then pressing Apply, OK and restarting the system, also checking "Don't Show This Message Again," when I get the msconfig NAG window when Windows restarts. I then inserted the SD card and Windows did not detect it at all. I then checked Device Manager and found a yellow "Conflict" icon next to:"Storage Controllers\ENE PCI Secure Digital / MMC Card Reader Controller."
I then pressed "Scan For Hardware Changes" in DM and the Conflict icon remained. Then I opened the Properties window for this device and read the following message in the "Device Status" window: "Windows cannot load the driver for this hardware. The driver may be corrupt or missing." I then attempted to reinstall the driver from the "DM Properties" window; but the Wizard reported that the device was up-to-date, almost immediately, leading me to believe that nothing was actually installed, since reinstalling the driver should have taken at least a couple of seconds. I then removed the SD Card and pressed "Scan For Hardware Changes" again and the Conflict icon remained. I then restarted the system in Normal mode and the Conflict icon remained. I then instructed DM to uninstall the driver and delete the driver software by checking the appropriate box in the confirmation window. Windows' "Plug & Play" started immediately and could not find the driver software, so I had to manually guide P&P to the correct folder, DM installed the driver successfully and the yellow conflict icon disappeared. I did not retest the SD card in Normal or Clean Boot mode, because I was composing a response email to Vivian at MS and a Blue Screen would have caused me to have to log back into Hotmail again. Besides, it was after 11:00 pm and I had had enough for one day.

BTW, Vivian also instructed me to run the "Memory Diagnostic Tool" and this would not work from either the Startup Search Window or the install disk. In both cases I received the message: "Info for the selected entry could not be loaded because the application is missing or corrupt," "boot\memtest.exe," Status: 0xc000000e. I drilled down to the appropriate folder and located the application "memtest.exe," Version: 6.0.6000.16386, Date Modified: 11/2/06 2:51 am, 377 KB. I checked the Permissions and System, Administrators, and Users all have Read & Execute permissions. These appear to be correct.

Vivian also had me run "MSINFO32" and save the file to the Desktop as a compressed file to email to her as an attachment, which I did.

**Please stay tuned for the next exciting installment of: "What the $#@!^& happened to my Memory Card Reader?"

-John

10-16-2007

thanks for the update. can't wait for the next exciting "chapter"
;-)

On Tue, 16 Oct 2007 10:17:44 -0500, coljohnhannibalsmith
<coljohnhannibalsmith.2yjys1@xxxxxx-mx.forums.net> wrote:

Quote:

>
>I received another email from "Vivian" at MS last night. She said she
>analyzed the Minidump files I sent her as an attachment and stated that
>"ntoskernel.exe" was the affected OS file. Also, in her reply, she
>instructed me to restart the system in "Clean Boot" mode. This involves
>running "msconfig" and checking "Hide All" on the Services Tab, then
>pressing "Disable ALL;" then pressing "Disable ALL" on the Startup Tab,
>then pressing Apply, OK and restarting the system, also checking "Don't
>Show This Message Again," when I get the msconfig NAG window when
>Windows restarts. I then inserted the SD card and Windows did not detect
>it at all. I then checked Device Manager and found a yellow "Conflict"
>icon next to:"Storage Controllers\ENE PCI Secure Digital / MMC Card
>Reader Controller."
>I then pressed "Scan For Hardware Changes" in DM and the Conflict icon
>remained. Then I opened the Properties window for this device and read
>the following message in the "Device Status" window: "Windows cannot
>load the driver for this hardware. The driver may be corrupt or
>missing." I then attempted to reinstall the driver from the "DM
>Properties" window; but the Wizard reported that the device was
>up-to-date, almost immediately, leading me to believe that nothing was
>actually installed, since reinstalling the driver should have taken at
>least a couple of seconds. I then removed the SD Card and pressed "Scan
>For Hardware Changes" again and the Conflict icon remained. I then
>restarted the system in Normal mode and the Conflict icon remained. I
>then instructed DM to uninstall the driver and delete the driver
>software by checking the appropriate box in the confirmation window.
>Windows' "Plug & Play" started immediately and could not find the driver
>software, so I had to manually guide P&P to the correct folder, DM
>installed the driver successfully and the yellow conflict incon
>disappeared. I did not retest the SD card in Normal or Clean Boot mode,
>because I was composing a response email to Vivian at MS and a Blue
>Screen would have caused me to have to log back into Hotmail again.
>Besides, it was after 11:00 pm and I had had enough for one day.
>
>BTW, Vivian also instructed me to run the "Memory Diagnostic Tool" and
>this would not work from either the Startup Search Window or the install
>disk. In both cases I received the message: "Info for the selected entry
>could not be loaded because the application is missing or corrupt,"
>"boot\memtest.exe," Status: 0xc000000e. I drilled down to the
>appropriate folder and located the application "memtest.exe," Version:
>6.0.6000.16386, Date Modified: 11/2/06 2:51 am, 377 KB. I checked the
>Permissions and System, Administrators, and Users all have Read &
>Execute permissions. These appear to be correct.
>
>Vivian also had me run "MSINFO32" and save the file to the Desktop as a
>compressed file to email to her as an attachment, which I did.
>
>**Please stay tuned for the next exciting installment of: "What the
>$#@!^& happened to my Memory Card Reader."
>
>-John

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

10-12-2007	#1 (permalink)
coljohnhannibalsmith Vista Ultimate x64 53 posts	SD (Secure Digital) Causes Blue Screen in Vista x64 To whom it may concern: I have an Acer 5102 WLMi Notebook, which came with an (ENE CB 712/714/810) “5-in-1” Memory Card Reader. The important identifying information is provided below: Acer Aspire 5102WLMi (w/o Bluetooth, Orbicam, or TV Tuner) Model No: BL51 AS5102WLMI-MCEEN-TL50/15.4 ACB/512M/100G US S/N: LXABH0J0116380F0B41601 The system came with Windows XP Media Center Edition loaded and I have upgraded the OS to Vista x64, thereby voiding the warranty. Vista x64 works very well; but when I try to install an SD card, Windows “Plug & Play” will reach various stages of installing the driver software before crashing with a Blue Screen, where the video is also scrambled, so it’s impossible to read the error message. This looks a lot like a "short-circuit" to me. My card reader was only designed to support SDA 1.1, which supports SD Cards up to 2GB. I used the correct card. I used a "SanDisk Extreme III 2GB SD Card," which I’m reasonably confident is not SDHC, so my unit, which was manufactured in November 2006, should be able to read it. I’ve read several online Blogs regarding SD cards causing BSODs in Vista. The articles point to 1.8v & 3.3v being activated when SD cards only use 3.3v. The symptoms are looking an awful lot to me like one of the system’s logic voltages is being pulled low, causing the OS Kernel to stop working. I have the related Hotfix from Microsoft installed; but I’m still having problems. It’s possible my Card Reader is bad, or perhaps I purchased a defective SD card. These are also possibilities. I would like to get this unit functioning properly under Vista x64, preferably with SDHC support. I have the correct drivers installed for this OS and Device Manager states “the device is working properly.” If I cannot get the device working properly, I would like to upgrade the internal Memory Card reader with one that is known to be compatible with Vista x64. I realize this will probably involve making changes to the motherboard; but I'm sure there is a vendor out there somewhere knowledgeable enough and willing to do this. Thanks, John
My System Specs

10-12-2007	#2 (permalink)
Barb Bowman n/a posts	Re: SD (Secure Digital) Causes Blue Screen in Vista x64 not sure this will help, but see ftp://ftp.support.acer-euro.com/notebook/vista_64bit/ On Fri, 12 Oct 2007 13:41:49 -0500, coljohnhannibalsmith <coljohnhannibalsmith.2yct51@xxxxxx-mx.forums.net> wrote: Quote: > >To whom it may concern: > >I have an Acer 5102 WLMi Notebook, which came with an >(ENE CB 712/714/810) “5-in-1” Memory Card Reader. The >important identifying information is provided below: > >Acer Aspire 5102WLMi (w/o Bluetooth, Orbicam, or TV Tuner) >Model No: BL51 >AS5102WLMI-MCEEN-TL50/15.4 >ACB/512M/100G US >S/N: LXABH0J0116380F0B41601 > >The system came with Windows XP Media Center Edition loaded and I have >upgraded the OS to Vista x64, thereby voiding the warranty. Vista x64 >works very well; but when I try to install an SD card, Windows >“Plug & Play” will reach various stages of installing the >driver software before crashing with a Blue Screen, where the video is >also scrambled, so it’s impossible to read the error message. This >looks a lot like a "short-circuit" to me. My card reader was only >designed to support SDA 1.1, which supports SD Cards up to 2GB. I used >the correct card. I used a "SanDisk Extreme III 2GB SD Card," which >I’m reasonably confident is not SDHC, so my unit, which was >manufactured in November 2006, should be able to read it. I’ve >read several online Blogs regarding SD cards causing BSODs in Vista. The >articles point to 1.8v & 3.3v being activated when SD cards only use >3.3v. The symptoms are looking an awful lot to me like one of the >system’s logic voltages is being pulled low, causing the OS Kernel >to stop working. I have the related Hotfix from Microsoft installed; but >I’m still having problems. It’s possible my Card Reader is >bad, or perhaps I purchased a defective SD card. These are also >possibilities. I would like to get this unit functioning properly under >Vista x64, preferably with SDHC support. I have the correct drivers >installed for this OS and Device Manager states “the device is >working properly.” If I cannot get the device working properly, I >would like to upgrade the internal Memory Card reader with one that is >known to be compatible with Vista x64. I realize this will probably >involve making changes to the motherboard; but I'm sure there is a >vendor out there somewhere knowledgeable enough and willing to do this. > > >Thanks, John -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/
My System Specs

10-12-2007	#3 (permalink)
coljohnhannibalsmith Vista Ultimate x64 53 posts	Re: SD (Secure Digital) Causes Blue Screen in Vista x64 Barb, Thanks, for the reply. I checked out the ftp site. None of the folders listed my system and most were empty; however, undetered I checked each folder's contents individually and found the following file "CardReader_ENE_v3.00.04.zip," in one of the folders near the very bottom. This appears to be the same Card Reader I use on my machine and looks like the same file that's on the "AcerPanAm" site, listed under the Aspire 5100 drivers folder simply as "Vista," not Vista x64. I've unpacked and examined the contents of the extracted files and there appear to be extra folders in this installer that weren't in the release I obtained from the AcerPamAm site, "CardRead\Vistax64" & "CardBus\Vistax64." The previous drivers I had to manually install from the "CardBus\AMD64" & "CardRead\AMD64 folders." I wasn't expecting success; but I'm definitely encouraged by the difference in contents between the two installers. I'm going to copy the extracted files to my flash drive and attempt to install them when I get home. I'll let you know what happens! Nice detective work! Thanks, John PS., I checked out your webpage links and I think I may have read an article by you when I first started experimenting with Windows 64 bit OS's. I'm flattered that you replied to my post. Last edited by coljohnhannibalsmith; 10-12-2007 at 05:14 PM..
My System Specs

10-12-2007	#4 (permalink)
Barb Bowman n/a posts	Re: SD (Secure Digital) Causes Blue Screen in Vista x64 thanks for the update. On Fri, 12 Oct 2007 15:43:13 -0500, coljohnhannibalsmith <coljohnhannibalsmith.2ycypc@xxxxxx-mx.forums.net> wrote: Quote: > >Barb, > > >Thanks, for the reply. I checked out the ftp site. None of the >folders listed my system and most were empty; however, undetered I >checked each folder's contents individually and found the following file >"CardReader_ENE_v3.00.04.zip," in one of the folders near the very >bottom. This is the same Card Reader I use on my machine and looks like >the same file that's on the "AcerPanAm" site, listed under the Aspire >5100 drivers folder simply as "Vista," not Vista x64; however I have >verified that the extracted files from the AcerPamAm site do have x64 >folders. > >But the installer doesn't work in Vista x64. I had to drill down >alternatively to either the "x64 Cardbus," or "x64 Card Reader" folders >and install the drivers from Device Manager. When I did this they >installed correctly and Device Manager reports all the various >components of the device as working properly; but it still doesn't work. >It may not be a problem with the drivers, it could be with Vista >itself. > >I am going to copy the extracted files to my flash drive and compare >them to what I have at home. If the drivers are different, I'll try >installing them and let you know what happened. > >Nice detective work! > > >Thanks, John -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/
My System Specs

10-13-2007	#5 (permalink)
coljohnhannibalsmith Vista Ultimate x64 53 posts	Re: SD (Secure Digital) Causes Blue Screen in Vista x64 Barb, I located the driver file in the "Travelmate 6292" folder. It was also located in one or two others. The drivers loaded successfully, then I was prompted to restart the computer, which I did. I installed the SD card and was prompted to format it. The screen went blank and came back on. I then got a window stating that Windows had shut down; but I was able to close that window and press "OK" to start the format. The format proceeded for about a minute, then I got a Blue Screen again, with scrambled video, just like before. I removed the SD card and performed a cold boot to reload Windows. When Windows reloaded I got the following error message: Problem signature: Problem Event Name: BlueScreen OS Version: 6.0.6000.2.0.0.256.1 Locale ID: 1033 Additional information about the problem: BCCode: 1a BCP1: 0000000000003452 BCP2: 00000000001E0000 BCP3: FFFFF70000081508 BCP4: 0000000000000000 OS Version: 6_0_6000 Service Pack: 0_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\Mini101207-02.dmp C:\Users\John\AppData\Local\Temp\WER-41890-0.sysdata.xml C:\Users\John\AppData\Local\Temp\WERDBD9.tmp.version.txt Read our privacy statement: Microsoft Online Crash Analysis I tried one more time with similar results. BTW, I finally read the release notes for the previous drivers I was using and for the new drivers. It appears the drivers I was using before were for XP x64. Oddly enough, I was able to install these through Device Manager. At least this set was intended for Vista x64. I also learned from reading the release notes, that this set of drivers is intended to provide SDHC support. My card reader's still not working; but at least I know that my card reader can be updated for SDHC support, by drivers alone. Perhaps a Hotfix or a driver tweak will allow me to get the reader working. Fortunately, I don't think I'm going to need to modify the mother board anymore. I have an active "Paid" trouble ticket open with Microsoft for this issue. If they provide me with a resolution, I will share it with all of you. I'm really at a loss for what to try next. I'm pretty sure the drivers are correct. This is looking more and more like a Vista issue. I'm wondering if I should try a different brand of SD card, or just wait to hear back from MS. I'm also wondering how to "tweak" a driver. Device Manager states these drivers were built with "WinDDK." I guess I'll have to Google this to find out what this means. Can anyone describe what the rudimentary procedures are for tweaking a driver? Thanks, John
My System Specs

10-13-2007	#6 (permalink)
coljohnhannibalsmith Vista Ultimate x64 53 posts	Re: SD (Secure Digital) Causes Blue Screen in Vista x64 I Finally received an email from MS. They said to try it in Safe Mode and it worked. The device was completely stable; however, I was only able to perform a quick format using the default settings, which were FAT file system & 32KB allocation unit size. Is this normal?
My System Specs

10-13-2007	#7 (permalink)
Barb Bowman n/a posts	Re: SD (Secure Digital) Causes Blue Screen in Vista x64 no, not normal. but it may help them diagnose the issue. please continue to keep us posted here. there are quite a few people having issues with these devices. On Sat, 13 Oct 2007 02:55:48 -0500, coljohnhannibalsmith <coljohnhannibalsmith.2ydtyh@xxxxxx-mx.forums.net> wrote: Quote: > >I Finally received an email from MS. They said to try it in Safe Mode >and it worked. The device was completely stable; however, I was only >able to perform a quick format using the default settings, which were >FAT file system & 32KB allocation unit size. Is this normal? -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/
My System Specs

10-13-2007	#8 (permalink)
Barb Bowman n/a posts	Re: SD (Secure Digital) Causes Blue Screen in Vista x64 did MS support ask for the crash data? if not, when you email them again, tell them you have this info. On Sat, 13 Oct 2007 01:24:53 -0500, coljohnhannibalsmith <coljohnhannibalsmith.2ydpsf@xxxxxx-mx.forums.net> wrote: Quote: > >Barb, > >I located the driver file in the "Travelmate 6292" folder. It was also >located in one or two others. The drivers loaded successfully, then I >was prompted to restart the computer, which I did. I installed the SD >card and was prompted to format it. The screen went blank and came back >on. I then got a window stating that Windows had shut down; but I was >able to close that window and press "OK" to start the format. The >format proceeded for about a minute, then I got a Blue Screen again, >with scrambled video, just like before. I removed the SD card and >performed a cold boot to reload Windows. When Windows reloaded I got >the following error message: > >Problem signature: >Problem Event Name: BlueScreen >OS Version: 6.0.6000.2.0.0.256.1 >Locale ID: 1033 > >Additional information about the problem: >BCCode: 1a >BCP1: 0000000000003452 >BCP2: 00000000001E0000 >BCP3: FFFFF70000081508 >BCP4: 0000000000000000 >OS Version: 6_0_6000 >Service Pack: 0_0 >Product: 256_1 > >Files that help describe the problem: >C:\Windows\Minidump\Mini101207-02.dmp >C:\Users\John\AppData\Local\Temp\WER-41890-0.sysdata.xml >C:\Users\John\AppData\Local\Temp\WERDBD9.tmp.version.txt > >Read our privacy statement: >'Microsoft Online Crash Analysis' >(http://go.microsoft.com/fwlink/?link...3&clcid=0x0409) > > >I tried one more time with similar results. > > >BTW, I finally read the release notes for the previous drivers I was >using and for the new drivers. It appears the drivers I was using >before were for XP x64. Oddly enough, I was able to install these >through Device Manager. At least this set was intended for Vista x64. >I also learned from reading the release notes, that this set of drivers >is intended to provide SDHC support. My card reader's still not >working; but at least I know that my card reader can be updated for SDHC >support, by drivers alone. Perhaps a Hotfix or a driver tweak will >allow me to get the reader working. Fortunately, I don't think I'm >going to need to modify the mother board anymore. > >I have an active "Paid" trouble ticket open with Microsoft for this >issue. If they provide me with a resolution, I will share it with all >of you. > >I'm really at a loss for what to try next. I'm pretty sure the drivers >are correct. This is looking more and more like a Vista issue. I'm >wondering if I should try a different brand of SD card, or just wait to >hear back from MS. I'm also wondering how to "tweak" a driver. Device >Manager states these drivers were built with "WinDDK." I guess I'll >have to Google this to find out what this means. Can anyone describe >what the rudimentary procedures are for tweaking a driver? > > >Thanks, John -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/
My System Specs

10-16-2007	#9 (permalink)
coljohnhannibalsmith Vista Ultimate x64 53 posts	Re: SD (Secure Digital) Causes Blue Screen in Vista x64 I received another email from "Vivian" at MS last night. She said she analyzed the Minidump files I sent her as an attachment and stated that "ntoskernel.exe" was the affected OS file. Also, in her reply, she instructed me to restart the system in "Clean Boot" mode. This involves running "msconfig" and checking "Hide All" on the Services Tab, then pressing "Disable ALL;" then pressing "Disable ALL" on the Startup Tab, then pressing Apply, OK and restarting the system, also checking "Don't Show This Message Again," when I get the msconfig NAG window when Windows restarts. I then inserted the SD card and Windows did not detect it at all. I then checked Device Manager and found a yellow "Conflict" icon next to:"Storage Controllers\ENE PCI Secure Digital / MMC Card Reader Controller." I then pressed "Scan For Hardware Changes" in DM and the Conflict icon remained. Then I opened the Properties window for this device and read the following message in the "Device Status" window: "Windows cannot load the driver for this hardware. The driver may be corrupt or missing." I then attempted to reinstall the driver from the "DM Properties" window; but the Wizard reported that the device was up-to-date, almost immediately, leading me to believe that nothing was actually installed, since reinstalling the driver should have taken at least a couple of seconds. I then removed the SD Card and pressed "Scan For Hardware Changes" again and the Conflict icon remained. I then restarted the system in Normal mode and the Conflict icon remained. I then instructed DM to uninstall the driver and delete the driver software by checking the appropriate box in the confirmation window. Windows' "Plug & Play" started immediately and could not find the driver software, so I had to manually guide P&P to the correct folder, DM installed the driver successfully and the yellow conflict icon disappeared. I did not retest the SD card in Normal or Clean Boot mode, because I was composing a response email to Vivian at MS and a Blue Screen would have caused me to have to log back into Hotmail again. Besides, it was after 11:00 pm and I had had enough for one day. BTW, Vivian also instructed me to run the "Memory Diagnostic Tool" and this would not work from either the Startup Search Window or the install disk. In both cases I received the message: "Info for the selected entry could not be loaded because the application is missing or corrupt," "boot\memtest.exe," Status: 0xc000000e. I drilled down to the appropriate folder and located the application "memtest.exe," Version: 6.0.6000.16386, Date Modified: 11/2/06 2:51 am, 377 KB. I checked the Permissions and System, Administrators, and Users all have Read & Execute permissions. These appear to be correct. Vivian also had me run "MSINFO32" and save the file to the Desktop as a compressed file to email to her as an attachment, which I did. *Please stay tuned for the next exciting installment of: "What the $#@!^& happened to my Memory Card Reader?" -John Last edited by coljohnhannibalsmith; 10-16-2007 at 02:02 PM..*
My System Specs

10-16-2007	#10 (permalink)
Barb Bowman n/a posts	Re: SD (Secure Digital) Causes Blue Screen in Vista x64 thanks for the update. can't wait for the next exciting "chapter" ;-) On Tue, 16 Oct 2007 10:17:44 -0500, coljohnhannibalsmith <coljohnhannibalsmith.2yjys1@xxxxxx-mx.forums.net> wrote: Quote: > >I received another email from "Vivian" at MS last night. She said she >analyzed the Minidump files I sent her as an attachment and stated that >"ntoskernel.exe" was the affected OS file. Also, in her reply, she >instructed me to restart the system in "Clean Boot" mode. This involves >running "msconfig" and checking "Hide All" on the Services Tab, then >pressing "Disable ALL;" then pressing "Disable ALL" on the Startup Tab, >then pressing Apply, OK and restarting the system, also checking "Don't >Show This Message Again," when I get the msconfig NAG window when >Windows restarts. I then inserted the SD card and Windows did not detect >it at all. I then checked Device Manager and found a yellow "Conflict" >icon next to:"Storage Controllers\ENE PCI Secure Digital / MMC Card >Reader Controller." >I then pressed "Scan For Hardware Changes" in DM and the Conflict icon >remained. Then I opened the Properties window for this device and read >the following message in the "Device Status" window: "Windows cannot >load the driver for this hardware. The driver may be corrupt or >missing." I then attempted to reinstall the driver from the "DM >Properties" window; but the Wizard reported that the device was >up-to-date, almost immediately, leading me to believe that nothing was >actually installed, since reinstalling the driver should have taken at >least a couple of seconds. I then removed the SD Card and pressed "Scan >For Hardware Changes" again and the Conflict icon remained. I then >restarted the system in Normal mode and the Conflict icon remained. I >then instructed DM to uninstall the driver and delete the driver >software by checking the appropriate box in the confirmation window. >Windows' "Plug & Play" started immediately and could not find the driver >software, so I had to manually guide P&P to the correct folder, DM >installed the driver successfully and the yellow conflict incon >disappeared. I did not retest the SD card in Normal or Clean Boot mode, >because I was composing a response email to Vivian at MS and a Blue >Screen would have caused me to have to log back into Hotmail again. >Besides, it was after 11:00 pm and I had had enough for one day. > >BTW, Vivian also instructed me to run the "Memory Diagnostic Tool" and >this would not work from either the Startup Search Window or the install >disk. In both cases I received the message: "Info for the selected entry >could not be loaded because the application is missing or corrupt," >"boot\memtest.exe," Status: 0xc000000e. I drilled down to the >appropriate folder and located the application "memtest.exe," Version: >6.0.6000.16386, Date Modified: 11/2/06 2:51 am, 377 KB. I checked the >Permissions and System, Administrators, and Users all have Read & >Execute permissions. These appear to be correct. > >Vivian also had me run "MSINFO32" and save the file to the Desktop as a >compressed file to email to her as an attachment, which I did. > >**Please stay tuned for the next exciting installment of: "What the >$#@!^& happened to my Memory Card Reader." > >-John -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/
My System Specs

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