If the shop "suggested to download a pirate Vista".
then is is certain the shop is NOT "OK".
An OK shop would know the answer and a pirate copy is NOT at all
Contact the shop again and INSIST on the media.
An OK shop MUST include some option for you to restore the computer
that does not require you to use anything not already provided with
Otherwise your only real option is to return the computer and also
possibly contact Microsoft: http://www.microsoft.com/piracy/reporting/default.aspx
Since you bought it from a shop, it is probably OEM.
And Microsoft can not help with your OEM.
It is no secret, but when you paid for OEM, part of it is that the OEM
and not Microsoft provide support.
One of the many reasons you paid less for your OEM.
Jupiter Jones [MVP] http://www3.telus.net/dandemar
"Bostjan74" <Bostjan74@xxxxxx> wrote in message
> The shop is OK, they are just a little bit clumsy - the guy didn't
> know the
> answer so suggested to download a pirate Vista and to have it ready
> for the
> case of need...
> I called Microsoft support also, where they told me that in case of
> preinstalled Vista I have to get back to the shop....
> Also weird if you ask me. Like there is some secret they cannot tell
> the phone?!