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| | #1 (permalink) |
| | Random freeze and lock-up of the system Hi, I am using Windows Vista 64 bits Ultimate Edition. Let me provide you with some system specs before i begin to explain the problems i am experiencing. CPU: Intel Quad-Core 2.4Ghz CPU Fan: Zalman (dont remember model) but its a big circle fan in copper Memory: Crucial Ballistix Tracer 800Mhz 4Gig Motherboad: Asus Striker Extreme with last BIOS update Graphic: Nvidia Geforce 8800 GTX OC2 768 Megs HDD: 2 SATA Western Digital 300Gig each Parition: regular NTFS (not using RAID) Sound: X-Fi card provided with the motherboard Network: Gigabit provided with the motherboard Powersupply: Total of 1200watts seperated in two powersupply of 600Watts. I am using one powersupply for my video-card and DVD-Burner. The second powersupply is used for the motherboard and HDD. Here his the problems: The first time i installed Windows, i was getting blue screen of death. I saw on some forums it was related with the 4Gig of ram so i removed two stick to let only 2Gig. The installation worked perfectly after that. I decided then to apply all the patch from Windows Update (a total of 51 patch in my case). This was important to be able to use my two other stick of memory. After the patch was done, i decided to shut down the PC. I've added my two last stick then turn back on the PC. The the blue screen of dead appear again before i was able to see the logon screen. If i remove the two i can boot but got problems. In safe-mode with networking everything work fine, no lock-up, no crash or blue screen. In regular mode, its different, lock-up, blue screen, crash, etc. Sometime it boot up correctly and i am able to use the PC for a small amount of time then it suddently lock-up even if i am not doing anything with it. I mean lock-up when Idle. Lock-up when i am watching a video on Youtube, etc. Sometime i can hear the sound trottle when it lock up. I've tested the memory with the utility included in Windows and the report tell me everything is fine. I used checkdisk and it found some stuff to repair. Thats normal because the shut down wasn't done the normal way. But no bad sector at all, just corrupted index. I tryied DXDIAG and it will not complete, somewhere, the green bar at the bottom lock-up so i tested my graphic card in another PC with XP and it seem to be good. Im reading forums since yesterday to try to find idea or tricks. Most people point to a "memtest" program i should use to check my memories but since i used the one from Windows and it tell me everything is good i assume that the memory is good. I have no idea where to find the memtest thing. Im not even sure i could burn it cause of my crashes and lock-up. Its the only PC i have. I haven't modified the BIOS setting, everything is set to "AUTO" in the memory section. And i don't want to harm my component without being sure before changing the setup there. Im a computer technician, but im not working in that anymore since years so i may have forgot something. So i ask for a MvP help before calling the support of Microsoft. I heard alot of horror stories about Vista and memory handling so i want to get others opinions on what i could do. I tryied to use the program that read the MEMORY.DMP file and found a error message about storport.sys may have cause something but i havent installed the symbols so i miss alot of informations in the file. Any help would be appreciated. Please post your reply in the newsgroup. I will be notified when a reply is done. It may help others in the same situation as me. Thanks in advance, Dominic |
My System Specs![]() |
| | #2 (permalink) |
| | Re: Random freeze and lock-up of the system http://support.microsoft.com/kb/929777 -- Jane, not plain 64 bit enabled :-)Batteries not included. Braincell on vacation ;-) MVP Windows Shell/User "Dominic Gauthier" <DominicGauthier@xxxxxx> wrote in message news:887FBE45-39F6-4E0D-ACAE-7E47E2E51D76@xxxxxx Quote: > Hi, > > I am using Windows Vista 64 bits Ultimate Edition. Let me provide you with > some system specs before i begin to explain the problems i am > experiencing. > > CPU: Intel Quad-Core 2.4Ghz > CPU Fan: Zalman (dont remember model) but its a big circle fan in copper > Memory: Crucial Ballistix Tracer 800Mhz 4Gig > Motherboad: Asus Striker Extreme with last BIOS update > Graphic: Nvidia Geforce 8800 GTX OC2 768 Megs > HDD: 2 SATA Western Digital 300Gig each > Parition: regular NTFS (not using RAID) > Sound: X-Fi card provided with the motherboard > Network: Gigabit provided with the motherboard > Powersupply: Total of 1200watts seperated in two powersupply of 600Watts. > I am using one powersupply for my video-card and > DVD-Burner. > The second powersupply is used for the motherboard and > HDD. > > Here his the problems: > > The first time i installed Windows, i was getting blue screen of death. I > saw on some forums it was related with the 4Gig of ram so i removed two > stick > to let only 2Gig. The installation worked perfectly after that. I decided > then to apply all the patch from Windows Update (a total of 51 patch in my > case). This was important to be able to use my two other stick of memory. > After the patch was done, i decided to shut down the PC. I've added my two > last stick then turn back on the PC. The the blue screen of dead appear > again > before i was able to see the logon screen. If i remove the two i can boot > but > got problems. > > In safe-mode with networking everything work fine, no lock-up, no crash or > blue screen. > > In regular mode, its different, lock-up, blue screen, crash, etc. Sometime > it boot up correctly and i am able to use the PC for a small amount of > time > then it suddently lock-up even if i am not doing anything with it. I mean > lock-up when Idle. Lock-up when i am watching a video on Youtube, etc. > Sometime i can hear the sound trottle when it lock up. > > I've tested the memory with the utility included in Windows and the report > tell me everything is fine. I used checkdisk and it found some stuff to > repair. Thats normal because the shut down wasn't done the normal way. But > no > bad sector at all, just corrupted index. > > I tryied DXDIAG and it will not complete, somewhere, the green bar at the > bottom lock-up so i tested my graphic card in another PC with XP and it > seem > to be good. > > Im reading forums since yesterday to try to find idea or tricks. Most > people > point to a "memtest" program i should use to check my memories but since i > used the one from Windows and it tell me everything is good i assume that > the > memory is good. > I have no idea where to find the memtest thing. Im not even sure i could > burn it cause of my crashes and lock-up. Its the only PC i have. > > I haven't modified the BIOS setting, everything is set to "AUTO" in the > memory section. And i don't want to harm my component without being sure > before changing the setup there. > > Im a computer technician, but im not working in that anymore since years > so > i may have forgot something. So i ask for a MvP help before calling the > support of Microsoft. I heard alot of horror stories about Vista and > memory > handling so i want to get others opinions on what i could do. I tryied to > use > the program that read the MEMORY.DMP file and found a error message about > storport.sys may have cause something but i havent installed the symbols > so i > miss alot of informations in the file. > > Any help would be appreciated. Please post your reply in the newsgroup. I > will be notified when a reply is done. It may help others in the same > situation as me. > > Thanks in advance, > > Dominic |
My System Specs![]() |
| | #3 (permalink) |
| | Re: Random freeze and lock-up of the system Hi, You can find alternate memory tests here: http://www.docmemory.com/ http://www.memtest86.com/ I've found with some boards as well that setting memory timings manually, rather than using auto, resolves this type of issue. -- Best of Luck, Rick Rogers, aka "Nutcase" - Microsoft MVP http://mvp.support.microsoft.com/ Windows help - www.rickrogers.org My thoughts http://rick-mvp.blogspot.com "Dominic Gauthier" <DominicGauthier@xxxxxx> wrote in message news:887FBE45-39F6-4E0D-ACAE-7E47E2E51D76@xxxxxx Quote: > Hi, > > I am using Windows Vista 64 bits Ultimate Edition. Let me provide you with > some system specs before i begin to explain the problems i am > experiencing. > > CPU: Intel Quad-Core 2.4Ghz > CPU Fan: Zalman (dont remember model) but its a big circle fan in copper > Memory: Crucial Ballistix Tracer 800Mhz 4Gig > Motherboad: Asus Striker Extreme with last BIOS update > Graphic: Nvidia Geforce 8800 GTX OC2 768 Megs > HDD: 2 SATA Western Digital 300Gig each > Parition: regular NTFS (not using RAID) > Sound: X-Fi card provided with the motherboard > Network: Gigabit provided with the motherboard > Powersupply: Total of 1200watts seperated in two powersupply of 600Watts. > I am using one powersupply for my video-card and > DVD-Burner. > The second powersupply is used for the motherboard and > HDD. > > Here his the problems: > > The first time i installed Windows, i was getting blue screen of death. I > saw on some forums it was related with the 4Gig of ram so i removed two > stick > to let only 2Gig. The installation worked perfectly after that. I decided > then to apply all the patch from Windows Update (a total of 51 patch in my > case). This was important to be able to use my two other stick of memory. > After the patch was done, i decided to shut down the PC. I've added my two > last stick then turn back on the PC. The the blue screen of dead appear > again > before i was able to see the logon screen. If i remove the two i can boot > but > got problems. > > In safe-mode with networking everything work fine, no lock-up, no crash or > blue screen. > > In regular mode, its different, lock-up, blue screen, crash, etc. Sometime > it boot up correctly and i am able to use the PC for a small amount of > time > then it suddently lock-up even if i am not doing anything with it. I mean > lock-up when Idle. Lock-up when i am watching a video on Youtube, etc. > Sometime i can hear the sound trottle when it lock up. > > I've tested the memory with the utility included in Windows and the report > tell me everything is fine. I used checkdisk and it found some stuff to > repair. Thats normal because the shut down wasn't done the normal way. But > no > bad sector at all, just corrupted index. > > I tryied DXDIAG and it will not complete, somewhere, the green bar at the > bottom lock-up so i tested my graphic card in another PC with XP and it > seem > to be good. > > Im reading forums since yesterday to try to find idea or tricks. Most > people > point to a "memtest" program i should use to check my memories but since i > used the one from Windows and it tell me everything is good i assume that > the > memory is good. > I have no idea where to find the memtest thing. Im not even sure i could > burn it cause of my crashes and lock-up. Its the only PC i have. > > I haven't modified the BIOS setting, everything is set to "AUTO" in the > memory section. And i don't want to harm my component without being sure > before changing the setup there. > > Im a computer technician, but im not working in that anymore since years > so > i may have forgot something. So i ask for a MvP help before calling the > support of Microsoft. I heard alot of horror stories about Vista and > memory > handling so i want to get others opinions on what i could do. I tryied to > use > the program that read the MEMORY.DMP file and found a error message about > storport.sys may have cause something but i havent installed the symbols > so i > miss alot of informations in the file. > > Any help would be appreciated. Please post your reply in the newsgroup. I > will be notified when a reply is done. It may help others in the same > situation as me. > > Thanks in advance, > > Dominic |
My System Specs![]() |
| | #4 (permalink) |
| | Re: Random freeze and lock-up of the system Hi Jane, Thanks for the link. I have another quick question about the link you provide. The patch you can download from that link is not included in Windows Update? I was assuming it was included? thanks, Dominic "Jane C" wrote: Quote: > http://support.microsoft.com/kb/929777 > > -- > Jane, not plain 64 bit enabled :-)> Batteries not included. Braincell on vacation ;-) > MVP Windows Shell/User > "Dominic Gauthier" <DominicGauthier@xxxxxx> wrote in > message news:887FBE45-39F6-4E0D-ACAE-7E47E2E51D76@xxxxxx Quote: > > Hi, > > > > I am using Windows Vista 64 bits Ultimate Edition. Let me provide you with > > some system specs before i begin to explain the problems i am > > experiencing. > > > > CPU: Intel Quad-Core 2.4Ghz > > CPU Fan: Zalman (dont remember model) but its a big circle fan in copper > > Memory: Crucial Ballistix Tracer 800Mhz 4Gig > > Motherboad: Asus Striker Extreme with last BIOS update > > Graphic: Nvidia Geforce 8800 GTX OC2 768 Megs > > HDD: 2 SATA Western Digital 300Gig each > > Parition: regular NTFS (not using RAID) > > Sound: X-Fi card provided with the motherboard > > Network: Gigabit provided with the motherboard > > Powersupply: Total of 1200watts seperated in two powersupply of 600Watts. > > I am using one powersupply for my video-card and > > DVD-Burner. > > The second powersupply is used for the motherboard and > > HDD. > > > > Here his the problems: > > > > The first time i installed Windows, i was getting blue screen of death. I > > saw on some forums it was related with the 4Gig of ram so i removed two > > stick > > to let only 2Gig. The installation worked perfectly after that. I decided > > then to apply all the patch from Windows Update (a total of 51 patch in my > > case). This was important to be able to use my two other stick of memory. > > After the patch was done, i decided to shut down the PC. I've added my two > > last stick then turn back on the PC. The the blue screen of dead appear > > again > > before i was able to see the logon screen. If i remove the two i can boot > > but > > got problems. > > > > In safe-mode with networking everything work fine, no lock-up, no crash or > > blue screen. > > > > In regular mode, its different, lock-up, blue screen, crash, etc. Sometime > > it boot up correctly and i am able to use the PC for a small amount of > > time > > then it suddently lock-up even if i am not doing anything with it. I mean > > lock-up when Idle. Lock-up when i am watching a video on Youtube, etc. > > Sometime i can hear the sound trottle when it lock up. > > > > I've tested the memory with the utility included in Windows and the report > > tell me everything is fine. I used checkdisk and it found some stuff to > > repair. Thats normal because the shut down wasn't done the normal way. But > > no > > bad sector at all, just corrupted index. > > > > I tryied DXDIAG and it will not complete, somewhere, the green bar at the > > bottom lock-up so i tested my graphic card in another PC with XP and it > > seem > > to be good. > > > > Im reading forums since yesterday to try to find idea or tricks. Most > > people > > point to a "memtest" program i should use to check my memories but since i > > used the one from Windows and it tell me everything is good i assume that > > the > > memory is good. > > I have no idea where to find the memtest thing. Im not even sure i could > > burn it cause of my crashes and lock-up. Its the only PC i have. > > > > I haven't modified the BIOS setting, everything is set to "AUTO" in the > > memory section. And i don't want to harm my component without being sure > > before changing the setup there. > > > > Im a computer technician, but im not working in that anymore since years > > so > > i may have forgot something. So i ask for a MvP help before calling the > > support of Microsoft. I heard alot of horror stories about Vista and > > memory > > handling so i want to get others opinions on what i could do. I tryied to > > use > > the program that read the MEMORY.DMP file and found a error message about > > storport.sys may have cause something but i havent installed the symbols > > so i > > miss alot of informations in the file. > > > > Any help would be appreciated. Please post your reply in the newsgroup. I > > will be notified when a reply is done. It may help others in the same > > situation as me. > > > > Thanks in advance, > > > > Dominic |
My System Specs![]() |
| | #5 (permalink) |
| | Re: Random freeze and lock-up of the system Hi Rick, Thanks from providing me the links. I will check into that. Is there a good place where i can find the manually way to program Crucial Ballistix Tracer memory? I checked their site but didnt find any link for those type of informations. I know that the Asus Striker Extreme is using a Nvidia chipset. Some people are saying that this board need good setup to make it work so your idea isnt bad at all. Im gonna good check both site you send me and read... thats the best way to learn =) Thanks, Dominic "Rick Rogers" wrote: Quote: > Hi, > > You can find alternate memory tests here: > http://www.docmemory.com/ > http://www.memtest86.com/ > > I've found with some boards as well that setting memory timings manually, > rather than using auto, resolves this type of issue. > > -- > Best of Luck, > > Rick Rogers, aka "Nutcase" - Microsoft MVP > http://mvp.support.microsoft.com/ > Windows help - www.rickrogers.org > My thoughts http://rick-mvp.blogspot.com > > "Dominic Gauthier" <DominicGauthier@xxxxxx> wrote in > message news:887FBE45-39F6-4E0D-ACAE-7E47E2E51D76@xxxxxx Quote: > > Hi, > > > > I am using Windows Vista 64 bits Ultimate Edition. Let me provide you with > > some system specs before i begin to explain the problems i am > > experiencing. > > > > CPU: Intel Quad-Core 2.4Ghz > > CPU Fan: Zalman (dont remember model) but its a big circle fan in copper > > Memory: Crucial Ballistix Tracer 800Mhz 4Gig > > Motherboad: Asus Striker Extreme with last BIOS update > > Graphic: Nvidia Geforce 8800 GTX OC2 768 Megs > > HDD: 2 SATA Western Digital 300Gig each > > Parition: regular NTFS (not using RAID) > > Sound: X-Fi card provided with the motherboard > > Network: Gigabit provided with the motherboard > > Powersupply: Total of 1200watts seperated in two powersupply of 600Watts. > > I am using one powersupply for my video-card and > > DVD-Burner. > > The second powersupply is used for the motherboard and > > HDD. > > > > Here his the problems: > > > > The first time i installed Windows, i was getting blue screen of death. I > > saw on some forums it was related with the 4Gig of ram so i removed two > > stick > > to let only 2Gig. The installation worked perfectly after that. I decided > > then to apply all the patch from Windows Update (a total of 51 patch in my > > case). This was important to be able to use my two other stick of memory. > > After the patch was done, i decided to shut down the PC. I've added my two > > last stick then turn back on the PC. The the blue screen of dead appear > > again > > before i was able to see the logon screen. If i remove the two i can boot > > but > > got problems. > > > > In safe-mode with networking everything work fine, no lock-up, no crash or > > blue screen. > > > > In regular mode, its different, lock-up, blue screen, crash, etc. Sometime > > it boot up correctly and i am able to use the PC for a small amount of > > time > > then it suddently lock-up even if i am not doing anything with it. I mean > > lock-up when Idle. Lock-up when i am watching a video on Youtube, etc. > > Sometime i can hear the sound trottle when it lock up. > > > > I've tested the memory with the utility included in Windows and the report > > tell me everything is fine. I used checkdisk and it found some stuff to > > repair. Thats normal because the shut down wasn't done the normal way. But > > no > > bad sector at all, just corrupted index. > > > > I tryied DXDIAG and it will not complete, somewhere, the green bar at the > > bottom lock-up so i tested my graphic card in another PC with XP and it > > seem > > to be good. > > > > Im reading forums since yesterday to try to find idea or tricks. Most > > people > > point to a "memtest" program i should use to check my memories but since i > > used the one from Windows and it tell me everything is good i assume that > > the > > memory is good. > > I have no idea where to find the memtest thing. Im not even sure i could > > burn it cause of my crashes and lock-up. Its the only PC i have. > > > > I haven't modified the BIOS setting, everything is set to "AUTO" in the > > memory section. And i don't want to harm my component without being sure > > before changing the setup there. > > > > Im a computer technician, but im not working in that anymore since years > > so > > i may have forgot something. So i ask for a MvP help before calling the > > support of Microsoft. I heard alot of horror stories about Vista and > > memory > > handling so i want to get others opinions on what i could do. I tryied to > > use > > the program that read the MEMORY.DMP file and found a error message about > > storport.sys may have cause something but i havent installed the symbols > > so i > > miss alot of informations in the file. > > > > Any help would be appreciated. Please post your reply in the newsgroup. I > > will be notified when a reply is done. It may help others in the same > > situation as me. > > > > Thanks in advance, > > > > Dominic > |
My System Specs![]() |
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