You may need to reinstall, Norton/Symantec's symclean tool destroys the
networking stack and using it on Vista is a known issue. I'm not sure that
Symantec has resolved it yet, but I'd start with their support.
Incidentally, you should not even try to install an older version of their
software on Vista (and personally I wouldn't even install a current one).
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com
"Bobbiep" <Bobbiep@xxxxxx> wrote in message
>I just bought a new Dell desktop and of course all of my old programs will
> not run on Vista. I was trying to uninstall an old version of Norton, I
> online on the Norton website and was using their remove tool and the
> hung up, I could not do anything, so I was forced to do a hard shut down.
> Now I cannot get the system to go online at all. I use Juno to access the
> internet and the error message it gives me is RAS 720, whatever that
> I am at a loss to know what to do, should I reinstall Vista to get the
> settings back? I am just setting up this system so I don't have much to
> I have the system disk that came with my computer, is that all I need to
> reinstall? Do I just boot from the DVD?