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Vista - Cannot install office 2007 due to a 1402 eroor: the registry key..

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Old 02-09-2008   #1 (permalink)
Frustrated Scott


 
 

Cannot install office 2007 due to a 1402 eroor: the registry key..

I have attempted to install Office Professional Plus 2007and get this error:

Microsoft Office Porfesional Plus 2007 encountered an error during setup.

Error 1402. Setup cannot open the registry key
UNKNOWN\.wll\Word.Addin.8\ShellNew. Verify that you have sufficient
[ermission to access the registry. (Paraphrase on the rest) Contact
Microsoft for help

I have been into the registry and found the this key I do not have
permission to access it and after attempting to gain access I was still
continually denied. Any and all help would be appreciated. Thank you.

My System SpecsSystem Spec
Old 02-09-2008   #2 (permalink)
erk


home premium 32bit
 
 

Re: Cannot install office 2007 due to a 1402 eroor: the registry key..

Quote  Quote: Originally Posted by Frustrated Scott View Post
I have attempted to install Office Professional Plus 2007and get this error:

Microsoft Office Porfesional Plus 2007 encountered an error during setup.

Error 1402. Setup cannot open the registry key
UNKNOWN\.wll\Word.Addin.8\ShellNew. Verify that you have sufficient
[ermission to access the registry. (Paraphrase on the rest) Contact
Microsoft for help

I have been into the registry and found the this key I do not have
permission to access it and after attempting to gain access I was still
continually denied. Any and all help would be appreciated. Thank you.
I had the same problem trying to load office 2007.
Go into the registry and find the key stated in the error code.
Right click on the key and click permissions. When the "do not have permission" prompt comes up just click OK and that should open the permissions box.
Click the advanced button (bottom right corner), owner tab, then under change name to, click on your pc and hit the apply button/OK. That should take you back to permissions. Now add your pc name, administrator, and system to the group and user names box, and check the full control and read boxes for each one. Now try the install again.
When I did my office install I had to do this 7 times for different reg keys.
It was very frustrating to say the least.
Good Luck hope this helps you.
My System SpecsSystem Spec
Old 02-09-2008   #3 (permalink)
Mike Hall - MVP


 
 

Re: Cannot install office 2007 due to a 1402 eroor: the registry key..

"Frustrated Scott" <Frustrated Scott@xxxxxx> wrote in
message news:838F7190-0881-4906-8087-18F59A52C3FF@xxxxxx
Quote:

>I have attempted to install Office Professional Plus 2007and get this
>error:
>
> Microsoft Office Porfesional Plus 2007 encountered an error during setup.
>
> Error 1402. Setup cannot open the registry key
> UNKNOWN\.wll\Word.Addin.8\ShellNew. Verify that you have sufficient
> [ermission to access the registry. (Paraphrase on the rest) Contact
> Microsoft for help
>
> I have been into the registry and found the this key I do not have
> permission to access it and after attempting to gain access I was still
> continually denied. Any and all help would be appreciated. Thank you.

Find the Office 'Setup' file on the installation media, right click on it
and try 'running as administrator, OR install Office while logged in to an
administrator profile..

--
Mike Hall - MVP
http://msmvps.com/blogs/mikehall/default.aspx




My System SpecsSystem Spec
Old 02-16-2008   #4 (permalink)
Frustrated Scott


 
 

RE: Cannot install office 2007 due to a 1402 eroor: the registry key..

I've been going with erk's tacic for over a week now and still have not
gotten it fully installed, any other suggestions.

"Frustrated Scott" wrote:
Quote:

> I have attempted to install Office Professional Plus 2007and get this error:
>
> Microsoft Office Porfesional Plus 2007 encountered an error during setup.
>
> Error 1402. Setup cannot open the registry key
> UNKNOWN\.wll\Word.Addin.8\ShellNew. Verify that you have sufficient
> [ermission to access the registry. (Paraphrase on the rest) Contact
> Microsoft for help
>
> I have been into the registry and found the this key I do not have
> permission to access it and after attempting to gain access I was still
> continually denied. Any and all help would be appreciated. Thank you.
My System SpecsSystem Spec
Old 02-24-2008   #5 (permalink)
MerlinsWeb


 
 

RE: Cannot install office 2007 due to a 1402 eroor: the registry k

I am having the same problem with error 1402. Even after assigning
Administrator permission to the registry keys in question, Office 2007 Small
Business still cannot install. See balow for specific error:

---
Description
Microsoft Office Small Business 2007 Trial setup did not complete
successfully. We are sorry for the inconvenience.

Problem signature
Problem Event Name: Office12Setup
Problem Signature 01: {91120000-00CA-0000-0000-0000000FF1CE}
Problem Signature 02: 12.0.4518.1014
Problem Signature 03: UnregisterExtensionInfo
Problem Signature 04: 1603
Problem Signature 05: 0x1402
Problem Signature 06: Error 1402.Setup cannot open the registry key
UNKNOWN\.pcb\PCBFile\ShellNew. Verify that you have suff
Problem Signature 07: X
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
---

I am running Windows Vista Business
Dell Dimension E521
AMD Athlon X2 64 Dual Core 4600+
3GB PC2 4200 Mem
256MB ATI Radeon X1300

Thanx.


"Frustrated Scott" wrote:
Quote:

> I've been going with erk's tacic for over a week now and still have not
> gotten it fully installed, any other suggestions.
>
> "Frustrated Scott" wrote:
>
Quote:

> > I have attempted to install Office Professional Plus 2007and get this error:
> >
> > Microsoft Office Porfesional Plus 2007 encountered an error during setup.
> >
> > Error 1402. Setup cannot open the registry key
> > UNKNOWN\.wll\Word.Addin.8\ShellNew. Verify that you have sufficient
> > [ermission to access the registry. (Paraphrase on the rest) Contact
> > Microsoft for help
> >
> > I have been into the registry and found the this key I do not have
> > permission to access it and after attempting to gain access I was still
> > continually denied. Any and all help would be appreciated. Thank you.
My System SpecsSystem Spec
Old 02-25-2008   #6 (permalink)
That Guy


 
 

Re: Cannot install office 2007 due to a 1402 eroor: the registry k

have you tried disabling all non-essential services in msconfig except the
windows installer and reboot. then try installing again. The reactivate
service and re-start again.

"MerlinsWeb" <MerlinsWeb@xxxxxx> wrote in message
news:B0FF796D-45EF-4C3B-8BB9-D21BA4A6F028@xxxxxx
Quote:

> I am having the same problem with error 1402. Even after assigning
> Administrator permission to the registry keys in question, Office 2007
> Small
> Business still cannot install. See balow for specific error:
>
> ---
> Description
> Microsoft Office Small Business 2007 Trial setup did not complete
> successfully. We are sorry for the inconvenience.
>
> Problem signature
> Problem Event Name: Office12Setup
> Problem Signature 01: {91120000-00CA-0000-0000-0000000FF1CE}
> Problem Signature 02: 12.0.4518.1014
> Problem Signature 03: UnregisterExtensionInfo
> Problem Signature 04: 1603
> Problem Signature 05: 0x1402
> Problem Signature 06: Error 1402.Setup cannot open the registry key
> UNKNOWN\.pcb\PCBFile\ShellNew. Verify that you have suff
> Problem Signature 07: X
> OS Version: 6.0.6000.2.0.0.256.6
> Locale ID: 1033
> ---
>
> I am running Windows Vista Business
> Dell Dimension E521
> AMD Athlon X2 64 Dual Core 4600+
> 3GB PC2 4200 Mem
> 256MB ATI Radeon X1300
>
> Thanx.
>
>
> "Frustrated Scott" wrote:
>
Quote:

>> I've been going with erk's tacic for over a week now and still have not
>> gotten it fully installed, any other suggestions.
>>
>> "Frustrated Scott" wrote:
>>
Quote:

>> > I have attempted to install Office Professional Plus 2007and get this
>> > error:
>> >
>> > Microsoft Office Porfesional Plus 2007 encountered an error during
>> > setup.
>> >
>> > Error 1402. Setup cannot open the registry key
>> > UNKNOWN\.wll\Word.Addin.8\ShellNew. Verify that you have sufficient
>> > [ermission to access the registry. (Paraphrase on the rest) Contact
>> > Microsoft for help
>> >
>> > I have been into the registry and found the this key I do not have
>> > permission to access it and after attempting to gain access I was still
>> > continually denied. Any and all help would be appreciated. Thank you.
My System SpecsSystem Spec
Old 02-25-2008   #7 (permalink)
MerlinsWeb


 
 

Re: Cannot install office 2007 due to a 1402 eroor: the registry k

Is this a temporary workaround, or does it fix the problem for good? I'm
having the same 1402 error for the latest Acrobat CS3 update as well; it too
has failed multiple times.

I have tried running the Office installer as the admin, same error. I have
disabled anti-virus, no luck. Why have the registry permissions for Vista
suddenly become inaccessible?

Thanx


"That Guy" wrote:
Quote:

> have you tried disabling all non-essential services in msconfig except the
> windows installer and reboot. then try installing again. The reactivate
> service and re-start again.
>
> "MerlinsWeb" <MerlinsWeb@xxxxxx> wrote in message
> news:B0FF796D-45EF-4C3B-8BB9-D21BA4A6F028@xxxxxx
Quote:

> > I am having the same problem with error 1402. Even after assigning
> > Administrator permission to the registry keys in question, Office 2007
> > Small
> > Business still cannot install. See balow for specific error:
> >
> > ---
> > Description
> > Microsoft Office Small Business 2007 Trial setup did not complete
> > successfully. We are sorry for the inconvenience.
> >
> > Problem signature
> > Problem Event Name: Office12Setup
> > Problem Signature 01: {91120000-00CA-0000-0000-0000000FF1CE}
> > Problem Signature 02: 12.0.4518.1014
> > Problem Signature 03: UnregisterExtensionInfo
> > Problem Signature 04: 1603
> > Problem Signature 05: 0x1402
> > Problem Signature 06: Error 1402.Setup cannot open the registry key
> > UNKNOWN\.pcb\PCBFile\ShellNew. Verify that you have suff
> > Problem Signature 07: X
> > OS Version: 6.0.6000.2.0.0.256.6
> > Locale ID: 1033
> > ---
> >
> > I am running Windows Vista Business
> > Dell Dimension E521
> > AMD Athlon X2 64 Dual Core 4600+
> > 3GB PC2 4200 Mem
> > 256MB ATI Radeon X1300
> >
> > Thanx.
> >
> >
> > "Frustrated Scott" wrote:
> >
Quote:

> >> I've been going with erk's tacic for over a week now and still have not
> >> gotten it fully installed, any other suggestions.
> >>
> >> "Frustrated Scott" wrote:
> >>
> >> > I have attempted to install Office Professional Plus 2007and get this
> >> > error:
> >> >
> >> > Microsoft Office Porfesional Plus 2007 encountered an error during
> >> > setup.
> >> >
> >> > Error 1402. Setup cannot open the registry key
> >> > UNKNOWN\.wll\Word.Addin.8\ShellNew. Verify that you have sufficient
> >> > [ermission to access the registry. (Paraphrase on the rest) Contact
> >> > Microsoft for help
> >> >
> >> > I have been into the registry and found the this key I do not have
> >> > permission to access it and after attempting to gain access I was still
> >> > continually denied. Any and all help would be appreciated. Thank you.
>
>
My System SpecsSystem Spec
Old 02-28-2008   #8 (permalink)
MerlinsWeb


 
 

Re: Cannot install office 2007 due to a 1402 error: the registry k

Maybe a different approach will bring out experts who can help get this issue
resolved: Is there a need for the registry keys in Windows Vista to have
various levels of permission? If so, has Microsoft developed a tool which
will allow the registry to become accessible to known applications such as
Office 2007 and the Adobe Suites?

BTW, disabling all non-essential services in msconfig except the windows
installer and rebooting has no effect on the registry. Those problematic
registry keys have the same permission even in safe mode.

Thanx.

"MerlinsWeb" wrote:
Quote:

> Is this a temporary workaround, or does it fix the problem for good? I'm
> having the same 1402 error for the latest Acrobat CS3 update as well; it too
> has failed multiple times.
>
> I have tried running the Office installer as the admin, same error. I have
> disabled anti-virus, no luck. Why have the registry permissions for Vista
> suddenly become inaccessible?
>
> Thanx
>
>
> "That Guy" wrote:
>
Quote:

> > have you tried disabling all non-essential services in msconfig except the
> > windows installer and reboot. then try installing again. The reactivate
> > service and re-start again.
> >
> > "MerlinsWeb" <MerlinsWeb@xxxxxx> wrote in message
> > news:B0FF796D-45EF-4C3B-8BB9-D21BA4A6F028@xxxxxx
Quote:

> > > I am having the same problem with error 1402. Even after assigning
> > > Administrator permission to the registry keys in question, Office 2007
> > > Small
> > > Business still cannot install. See balow for specific error:
> > >
> > > ---
> > > Description
> > > Microsoft Office Small Business 2007 Trial setup did not complete
> > > successfully. We are sorry for the inconvenience.
> > >
> > > Problem signature
> > > Problem Event Name: Office12Setup
> > > Problem Signature 01: {91120000-00CA-0000-0000-0000000FF1CE}
> > > Problem Signature 02: 12.0.4518.1014
> > > Problem Signature 03: UnregisterExtensionInfo
> > > Problem Signature 04: 1603
> > > Problem Signature 05: 0x1402
> > > Problem Signature 06: Error 1402.Setup cannot open the registry key
> > > UNKNOWN\.pcb\PCBFile\ShellNew. Verify that you have suff
> > > Problem Signature 07: X
> > > OS Version: 6.0.6000.2.0.0.256.6
> > > Locale ID: 1033
> > > ---
> > >
> > > I am running Windows Vista Business
> > > Dell Dimension E521
> > > AMD Athlon X2 64 Dual Core 4600+
> > > 3GB PC2 4200 Mem
> > > 256MB ATI Radeon X1300
> > >
> > > Thanx.
> > >
> > >
> > > "Frustrated Scott" wrote:
> > >
> > >> I've been going with erk's tacic for over a week now and still have not
> > >> gotten it fully installed, any other suggestions.
> > >>
> > >> "Frustrated Scott" wrote:
> > >>
> > >> > I have attempted to install Office Professional Plus 2007and get this
> > >> > error:
> > >> >
> > >> > Microsoft Office Porfesional Plus 2007 encountered an error during
> > >> > setup.
> > >> >
> > >> > Error 1402. Setup cannot open the registry key
> > >> > UNKNOWN\.wll\Word.Addin.8\ShellNew. Verify that you have sufficient
> > >> > [ermission to access the registry. (Paraphrase on the rest) Contact
> > >> > Microsoft for help
> > >> >
> > >> > I have been into the registry and found the this key I do not have
> > >> > permission to access it and after attempting to gain access I was still
> > >> > continually denied. Any and all help would be appreciated. Thank you.
> >
> >
My System SpecsSystem Spec
Old 07-03-2009   #9 (permalink)


Windows 2008 Server (64bit)
 
 

Re: Cannot install office 2007 due to a 1402 eroor: the registry key..

Did anyone solve this, I am having same issue with Office 2007 Enterprise on windows 2008 server 64 bit.

I cannot even find the registry key is refers to, doesn't seem to exist.
My System SpecsSystem Spec
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