Vista - Vista shut down & restart issue

Here is the issue, not sure it is a vista issue but ASUS says it is.

Any help would be greatly appreciated

To resolve this you will need to contact Microsoft at 1-800-Microsoft.

Best Regards,

Rob
Level 3 Support Engineer
Asus Technology
Http://usa.asus.com
Phone: (812)-282-2787
RMA: (510)739-3777 opt. 2


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---------- Original Message ----------
From :
Sent : 2/29/2008 2:56:40 PM
To : "tsd@xxxxxx"
Subject : <TSD> Motherboard P5N-E SLI

[CASEID=WTM200802291414279000]

Apply date : 2/29/2008 2:14:27 PM
[Contact Information]
*Name :
*Email Address :
Phone Number :
City : Winnipeg
*Country : Canada

[Product Information]
*Product Type : Motherboard
*Product Model : P5N-E SLI
*Product S/N : 71MOAI581241
Place of Purchase : Ncix
*Date of Purchase : 2006/2/11

[Motherboard Specification]
*Motherboard Revision : 1.01G
*Motherboard BIOS Revision : 901

[VGA Card Specification]
*VGA Card Vendor : BFG
*VGA Card Model : 7600Gt OC
*VGA Card Chipset : NVIDA
*VGA Card Driver : 7.15.11.6925

[CPU Specification]
*CPU Vendor : Intel
*CPU Type : LGA775
*CPU Speed : 2.8GHZ

[Memory Specification]
*Memory Vendor : OCZ
*Memory Model : DDR2 (OCZ2SOE8001G)
*Memory Capacity : 2gb (2-channel 1gb per)

[HDD Specification]
HDD Vendor : Western Digital
HDD Model : WD25 00KS-00MJB0
HDD Capacity : 250GB

[Add-on Card Specificatio]
Add-on Card Vendor :
Add-on Card Type :
Add-on Card Model :

*Operating System : Vista 32bit

[Problem Description]
2-problems are occuring, but I believe they are from the same source.

1.) When I shut down my computer and restart via the front power switch,
upon boot up the unit
comes up with the screen that says the system did not shut down correctly
and ask if I want to start
normally or in safe modes.

2.) Computer will not restart after shutting down, seems to need a cool down
period, will restart
however using the restart function in the start up menu.


These issues do not happen if I turn it on and then shut down quickly, seems
like once it warms up
then the above issues will happen.

My running temperatures seem to be normal from what i've seen posted in
forums.

Any help would be greatly appreciated.
Thank you
Sean




--
SE