Vista - RC1 Stop Message Must uninstall 'HP ProtectTools Security Manager'

After first running the compatiblity check, with everything coming back fine
(other than a couple minor programs), I start the installation of RC1, using
upgrade option. Setup searches the internet for updates; and then does a
scan of the computer, and returns the stop message above: must uninstall the
following program: HP ProtectTools Security Manager. Setup says to go to
Programs and uninstall in order to continue.

But, there is no such program listed. I'm using a fairly new Laptop (which
carries the "Vista Capable" logo) by HP. Doing some checking (Goggle), I
discovered HP has an embedded security chip in business grade computers which
is designed to reduce the threat of hackers, and the technology is called "HP
ProtectTools Security Manager."

I checked their (HP) web site, but find no way to disable/change settings.

Anyone have any ideas, other than wait until HP provides an update later on
down the line?

Guess what floors me, is that the initial scan shows everything to be ready
to install, but during the setup, the installation scan says otherwise.
--
Jerry

I am having the same issue. I am running the pre RC with no problems so i am
wondering why this is happening. I checked with HP and found that there are
no suck programs running as it is for their business computers and I have the
dv8000. I checked on the site and it is the security for smart cards etrc.

i spoke with HP and they were no help at all.

So, there must be somethng with this RC as it runs on the pre releasae

"Jerry" wrote:

> After first running the compatiblity check, with everything coming back fine
> (other than a couple minor programs), I start the installation of RC1, using
> upgrade option. Setup searches the internet for updates; and then does a
> scan of the computer, and returns the stop message above: must uninstall the
> following program: HP ProtectTools Security Manager. Setup says to go to
> Programs and uninstall in order to continue.
>
> But, there is no such program listed. I'm using a fairly new Laptop (which
> carries the "Vista Capable" logo) by HP. Doing some checking (Goggle), I
> discovered HP has an embedded security chip in business grade computers which
> is designed to reduce the threat of hackers, and the technology is called "HP
> ProtectTools Security Manager."
>
> I checked their (HP) web site, but find no way to disable/change settings.
>
> Anyone have any ideas, other than wait until HP provides an update later on
> down the line?
>
> Guess what floors me, is that the initial scan shows everything to be ready
> to install, but during the setup, the installation scan says otherwise.
> --
> Jerry

"andrew_horowitz" wrote:

> I am having the same issue. I am running the pre RC with no problems so i am
> wondering why this is happening. I checked with HP and found that there are
> no suck programs running as it is for their business computers and I have the
> dv8000. I checked on the site and it is the security for smart cards etrc.
>
> i spoke with HP and they were no help at all.
>
> So, there must be somethng with this RC as it runs on the pre releasae
>
> "Jerry" wrote:
>
> > After first running the compatiblity check, with everything coming back fine
> > (other than a couple minor programs), I start the installation of RC1, using
> > upgrade option. Setup searches the internet for updates; and then does a
> > scan of the computer, and returns the stop message above: must uninstall the
> > following program: HP ProtectTools Security Manager. Setup says to go to
> > Programs and uninstall in order to continue.
> >
> > But, there is no such program listed. I'm using a fairly new Laptop (which
> > carries the "Vista Capable" logo) by HP. Doing some checking (Goggle), I
> > discovered HP has an embedded security chip in business grade computers which
> > is designed to reduce the threat of hackers, and the technology is called "HP
> > ProtectTools Security Manager."
> >
> > I checked their (HP) web site, but find no way to disable/change settings.
> >
> > Anyone have any ideas, other than wait until HP provides an update later on
> > down the line?
> >
> > Guess what floors me, is that the initial scan shows everything to be ready
> > to install, but during the setup, the installation scan says otherwise.
> > --
> > Jerry

That's what I discovered also...the program device is only on the business
computers. I had checked the registry, program files, startup programs,
applications, etc., and there was no reference to either the ProtectTools or
Credentials manager (as it can be called). Also HP was not able to help
either, as you noted...so it seems like it is something that RC1 is 'looking
for' on HP machines..guess it's another item MS will have to deal with.
Hopefully they will do so in the near future.
--
Jerry


"andrew_horowitz" wrote:

> I am having the same issue. I am running the pre RC with no problems so i am
> wondering why this is happening. I checked with HP and found that there are
> no suck programs running as it is for their business computers and I have the
> dv8000. I checked on the site and it is the security for smart cards etrc.
>
> i spoke with HP and they were no help at all.
>
> So, there must be somethng with this RC as it runs on the pre releasae
>
> "Jerry" wrote:
>
> > After first running the compatiblity check, with everything coming back fine
> > (other than a couple minor programs), I start the installation of RC1, using
> > upgrade option. Setup searches the internet for updates; and then does a
> > scan of the computer, and returns the stop message above: must uninstall the
> > following program: HP ProtectTools Security Manager. Setup says to go to
> > Programs and uninstall in order to continue.
> >
> > But, there is no such program listed. I'm using a fairly new Laptop (which
> > carries the "Vista Capable" logo) by HP. Doing some checking (Goggle), I
> > discovered HP has an embedded security chip in business grade computers which
> > is designed to reduce the threat of hackers, and the technology is called "HP
> > ProtectTools Security Manager."
> >
> > I checked their (HP) web site, but find no way to disable/change settings.
> >
> > Anyone have any ideas, other than wait until HP provides an update later on
> > down the line?
> >
> > Guess what floors me, is that the initial scan shows everything to be ready
> > to install, but during the setup, the installation scan says otherwise.
> > --
> > Jerry

I'm with all of you on the issue. I spent an hour on the phone with the free
HP support, and they can't help. They agree the program is in there, and
it's for my own protection & if I disable it I'll lose my warranty. Also
that if I can find it in the Programs/uninstall, it's loading from the
registery with a criptic file name. Of course I knew all of that before I
called. They suggest a full system wipe and load, to get it installed. I
resist this because of all of my other loaded programs, Office & many others,
would need to be reloaded. I can save my profile & reload it, but reloading
all of the programs is too big of a hassle

I tried to escalate the call, but they weren't taking the bait. They told
me to call the apy for service guru's who can help. That number is the same,
but you ask for "HP solutions" or "Smart Friends" which may get you to
someone who can kill this Feature. ($59.99/45mins)
1-800-474-6836

PS I have a dv5163 from Costco. It gets exchanged for an AMD 64 bit system
next week, so I may wipe the drive and load it anyways just to see what it
looks like. I don't know if I'll load it at all on my new laptop.

"Jerry" wrote:

> After first running the compatiblity check, with everything coming back fine
> (other than a couple minor programs), I start the installation of RC1, using
> upgrade option. Setup searches the internet for updates; and then does a
> scan of the computer, and returns the stop message above: must uninstall the
> following program: HP ProtectTools Security Manager. Setup says to go to
> Programs and uninstall in order to continue.
>
> But, there is no such program listed. I'm using a fairly new Laptop (which
> carries the "Vista Capable" logo) by HP. Doing some checking (Goggle), I
> discovered HP has an embedded security chip in business grade computers which
> is designed to reduce the threat of hackers, and the technology is called "HP
> ProtectTools Security Manager."
>
> I checked their (HP) web site, but find no way to disable/change settings.
>
> Anyone have any ideas, other than wait until HP provides an update later on
> down the line?
>
> Guess what floors me, is that the initial scan shows everything to be ready
> to install, but during the setup, the installation scan says otherwise.
> --
> Jerry

Thanks for the info...they didn't happen to tell you what the 'cryptic' file
name was did they? I'd be willing to remove it from the registry (I have a
full disk image of my original setup, along with the recovery, so if I want
to go back, it's not a problem).

Like you, I'm not willing to pay that kind of money to find out what the
name of the file is.
--
Jerry


"BunnyMan" wrote:

> I'm with all of you on the issue. I spent an hour on the phone with the free
> HP support, and they can't help. They agree the program is in there, and
> it's for my own protection & if I disable it I'll lose my warranty. Also
> that if I can find it in the Programs/uninstall, it's loading from the
> registery with a criptic file name. Of course I knew all of that before I
> called. They suggest a full system wipe and load, to get it installed. I
> resist this because of all of my other loaded programs, Office & many others,
> would need to be reloaded. I can save my profile & reload it, but reloading
> all of the programs is too big of a hassle
>
> I tried to escalate the call, but they weren't taking the bait. They told
> me to call the apy for service guru's who can help. That number is the same,
> but you ask for "HP solutions" or "Smart Friends" which may get you to
> someone who can kill this Feature. ($59.99/45mins)
> 1-800-474-6836
>
> PS I have a dv5163 from Costco. It gets exchanged for an AMD 64 bit system
> next week, so I may wipe the drive and load it anyways just to see what it
> looks like. I don't know if I'll load it at all on my new laptop.
>
> "Jerry" wrote:
>
> > After first running the compatiblity check, with everything coming back fine
> > (other than a couple minor programs), I start the installation of RC1, using
> > upgrade option. Setup searches the internet for updates; and then does a
> > scan of the computer, and returns the stop message above: must uninstall the
> > following program: HP ProtectTools Security Manager. Setup says to go to
> > Programs and uninstall in order to continue.
> >
> > But, there is no such program listed. I'm using a fairly new Laptop (which
> > carries the "Vista Capable" logo) by HP. Doing some checking (Goggle), I
> > discovered HP has an embedded security chip in business grade computers which
> > is designed to reduce the threat of hackers, and the technology is called "HP
> > ProtectTools Security Manager."
> >
> > I checked their (HP) web site, but find no way to disable/change settings.
> >
> > Anyone have any ideas, other than wait until HP provides an update later on
> > down the line?
> >
> > Guess what floors me, is that the initial scan shows everything to be ready
> > to install, but during the setup, the installation scan says otherwise.
> > --
> > Jerry

No dice on the file name. I suspect they really didn't know, that's why I
escalated the call to the floor manager. He didn't know and blah blah blah.

You and I know that it's getting loaded from the regisitry, so we'll just
have to campout in there to find the culprit. I have a old program called
DLL show, which may reveal it. I'll post again when I find the little bugger.

Walt


"Jerry" wrote:

> Thanks for the info...they didn't happen to tell you what the 'cryptic' file
> name was did they? I'd be willing to remove it from the registry (I have a
> full disk image of my original setup, along with the recovery, so if I want
> to go back, it's not a problem).
>
> Like you, I'm not willing to pay that kind of money to find out what the
> name of the file is.
> --
> Jerry
>
>
> "BunnyMan" wrote:
>
> > I'm with all of you on the issue. I spent an hour on the phone with the free
> > HP support, and they can't help. They agree the program is in there, and
> > it's for my own protection & if I disable it I'll lose my warranty. Also
> > that if I can find it in the Programs/uninstall, it's loading from the
> > registery with a criptic file name. Of course I knew all of that before I
> > called. They suggest a full system wipe and load, to get it installed. I
> > resist this because of all of my other loaded programs, Office & many others,
> > would need to be reloaded. I can save my profile & reload it, but reloading
> > all of the programs is too big of a hassle
> >
> > I tried to escalate the call, but they weren't taking the bait. They told
> > me to call the apy for service guru's who can help. That number is the same,
> > but you ask for "HP solutions" or "Smart Friends" which may get you to
> > someone who can kill this Feature. ($59.99/45mins)
> > 1-800-474-6836
> >
> > PS I have a dv5163 from Costco. It gets exchanged for an AMD 64 bit system
> > next week, so I may wipe the drive and load it anyways just to see what it
> > looks like. I don't know if I'll load it at all on my new laptop.
> >
> > "Jerry" wrote:
> >
> > > After first running the compatiblity check, with everything coming back fine
> > > (other than a couple minor programs), I start the installation of RC1, using
> > > upgrade option. Setup searches the internet for updates; and then does a
> > > scan of the computer, and returns the stop message above: must uninstall the
> > > following program: HP ProtectTools Security Manager. Setup says to go to
> > > Programs and uninstall in order to continue.
> > >
> > > But, there is no such program listed. I'm using a fairly new Laptop (which
> > > carries the "Vista Capable" logo) by HP. Doing some checking (Goggle), I
> > > discovered HP has an embedded security chip in business grade computers which
> > > is designed to reduce the threat of hackers, and the technology is called "HP
> > > ProtectTools Security Manager."
> > >
> > > I checked their (HP) web site, but find no way to disable/change settings.
> > >
> > > Anyone have any ideas, other than wait until HP provides an update later on
> > > down the line?
> > >
> > > Guess what floors me, is that the initial scan shows everything to be ready
> > > to install, but during the setup, the installation scan says otherwise.
> > > --
> > > Jerry

I have the same problem. (dv8000)

Someone at Microsoft should have the name of this file, as the reported that
it should be uninstalled. My laptop is presently working with Jyly CTP with
no problem. My guest is that Protecttools conflict with Bitlocker.


HP has a new version of Protecttools that is supposed to be Vista
compatible. I wonder if installing this new version could solve the problem ?
We will have to find the right version first ! It's worth the try !



"BunnyMan" wrote:

> No dice on the file name. I suspect they really didn't know, that's why I
> escalated the call to the floor manager. He didn't know and blah blah blah.
>
> You and I know that it's getting loaded from the regisitry, so we'll just
> have to campout in there to find the culprit. I have a old program called
> DLL show, which may reveal it. I'll post again when I find the little bugger.
>
> Walt
>
>
> "Jerry" wrote:
>
> > Thanks for the info...they didn't happen to tell you what the 'cryptic' file
> > name was did they? I'd be willing to remove it from the registry (I have a
> > full disk image of my original setup, along with the recovery, so if I want
> > to go back, it's not a problem).
> >
> > Like you, I'm not willing to pay that kind of money to find out what the
> > name of the file is.
> > --
> > Jerry
> >
> >
> > "BunnyMan" wrote:
> >
> > > I'm with all of you on the issue. I spent an hour on the phone with the free
> > > HP support, and they can't help. They agree the program is in there, and
> > > it's for my own protection & if I disable it I'll lose my warranty. Also
> > > that if I can find it in the Programs/uninstall, it's loading from the
> > > registery with a criptic file name. Of course I knew all of that before I
> > > called. They suggest a full system wipe and load, to get it installed. I
> > > resist this because of all of my other loaded programs, Office & many others,
> > > would need to be reloaded. I can save my profile & reload it, but reloading
> > > all of the programs is too big of a hassle
> > >
> > > I tried to escalate the call, but they weren't taking the bait. They told
> > > me to call the apy for service guru's who can help. That number is the same,
> > > but you ask for "HP solutions" or "Smart Friends" which may get you to
> > > someone who can kill this Feature. ($59.99/45mins)
> > > 1-800-474-6836
> > >
> > > PS I have a dv5163 from Costco. It gets exchanged for an AMD 64 bit system
> > > next week, so I may wipe the drive and load it anyways just to see what it
> > > looks like. I don't know if I'll load it at all on my new laptop.
> > >
> > > "Jerry" wrote:
> > >
> > > > After first running the compatiblity check, with everything coming back fine
> > > > (other than a couple minor programs), I start the installation of RC1, using
> > > > upgrade option. Setup searches the internet for updates; and then does a
> > > > scan of the computer, and returns the stop message above: must uninstall the
> > > > following program: HP ProtectTools Security Manager. Setup says to go to
> > > > Programs and uninstall in order to continue.
> > > >
> > > > But, there is no such program listed. I'm using a fairly new Laptop (which
> > > > carries the "Vista Capable" logo) by HP. Doing some checking (Goggle), I
> > > > discovered HP has an embedded security chip in business grade computers which
> > > > is designed to reduce the threat of hackers, and the technology is called "HP
> > > > ProtectTools Security Manager."
> > > >
> > > > I checked their (HP) web site, but find no way to disable/change settings.
> > > >
> > > > Anyone have any ideas, other than wait until HP provides an update later on
> > > > down the line?
> > > >
> > > > Guess what floors me, is that the initial scan shows everything to be ready
> > > > to install, but during the setup, the installation scan says otherwise.
> > > > --
> > > > Jerry

I've looked for some of the programs that other sites have posted about, but
could not find any of them in the registry. So, apparently, they're using
some non-identifiable name for it, or it doesn't exist at all and Vista RC1
is confusing some other program with it and returning a false stop. Too bad
we haven't heard from one of the MS people, perhaps they could shed some
light.
--
Jerry


"BunnyMan" wrote:

> No dice on the file name. I suspect they really didn't know, that's why I
> escalated the call to the floor manager. He didn't know and blah blah blah.
>
> You and I know that it's getting loaded from the regisitry, so we'll just
> have to campout in there to find the culprit. I have a old program called
> DLL show, which may reveal it. I'll post again when I find the little bugger.
>
> Walt
>
>
> "Jerry" wrote:
>
> > Thanks for the info...they didn't happen to tell you what the 'cryptic' file
> > name was did they? I'd be willing to remove it from the registry (I have a
> > full disk image of my original setup, along with the recovery, so if I want
> > to go back, it's not a problem).
> >
> > Like you, I'm not willing to pay that kind of money to find out what the
> > name of the file is.
> > --
> > Jerry
> >
> >
> > "BunnyMan" wrote:
> >
> > > I'm with all of you on the issue. I spent an hour on the phone with the free
> > > HP support, and they can't help. They agree the program is in there, and
> > > it's for my own protection & if I disable it I'll lose my warranty. Also
> > > that if I can find it in the Programs/uninstall, it's loading from the
> > > registery with a criptic file name. Of course I knew all of that before I
> > > called. They suggest a full system wipe and load, to get it installed. I
> > > resist this because of all of my other loaded programs, Office & many others,
> > > would need to be reloaded. I can save my profile & reload it, but reloading
> > > all of the programs is too big of a hassle
> > >
> > > I tried to escalate the call, but they weren't taking the bait. They told
> > > me to call the apy for service guru's who can help. That number is the same,
> > > but you ask for "HP solutions" or "Smart Friends" which may get you to
> > > someone who can kill this Feature. ($59.99/45mins)
> > > 1-800-474-6836
> > >
> > > PS I have a dv5163 from Costco. It gets exchanged for an AMD 64 bit system
> > > next week, so I may wipe the drive and load it anyways just to see what it
> > > looks like. I don't know if I'll load it at all on my new laptop.
> > >
> > > "Jerry" wrote:
> > >
> > > > After first running the compatiblity check, with everything coming back fine
> > > > (other than a couple minor programs), I start the installation of RC1, using
> > > > upgrade option. Setup searches the internet for updates; and then does a
> > > > scan of the computer, and returns the stop message above: must uninstall the
> > > > following program: HP ProtectTools Security Manager. Setup says to go to
> > > > Programs and uninstall in order to continue.
> > > >
> > > > But, there is no such program listed. I'm using a fairly new Laptop (which
> > > > carries the "Vista Capable" logo) by HP. Doing some checking (Goggle), I
> > > > discovered HP has an embedded security chip in business grade computers which
> > > > is designed to reduce the threat of hackers, and the technology is called "HP
> > > > ProtectTools Security Manager."
> > > >
> > > > I checked their (HP) web site, but find no way to disable/change settings.
> > > >
> > > > Anyone have any ideas, other than wait until HP provides an update later on
> > > > down the line?
> > > >
> > > > Guess what floors me, is that the initial scan shows everything to be ready
> > > > to install, but during the setup, the installation scan says otherwise.
> > > > --
> > > > Jerry

i google searched on the internet today and found a suggestion to disable
hpqwmiex.exe and then delete it from C:\Program Files\Hewlett-Packard\Shared
did anybody try this yet?


"Jerry" wrote:

> I've looked for some of the programs that other sites have posted about, but
> could not find any of them in the registry. So, apparently, they're using
> some non-identifiable name for it, or it doesn't exist at all and Vista RC1
> is confusing some other program with it and returning a false stop. Too bad
> we haven't heard from one of the MS people, perhaps they could shed some
> light.
> --
> Jerry
>
>
> "BunnyMan" wrote:
>
> > No dice on the file name. I suspect they really didn't know, that's why I
> > escalated the call to the floor manager. He didn't know and blah blah blah.
> >
> > You and I know that it's getting loaded from the regisitry, so we'll just
> > have to campout in there to find the culprit. I have a old program called
> > DLL show, which may reveal it. I'll post again when I find the little bugger.
> >
> > Walt
> >
> >
> > "Jerry" wrote:
> >
> > > Thanks for the info...they didn't happen to tell you what the 'cryptic' file
> > > name was did they? I'd be willing to remove it from the registry (I have a
> > > full disk image of my original setup, along with the recovery, so if I want
> > > to go back, it's not a problem).
> > >
> > > Like you, I'm not willing to pay that kind of money to find out what the
> > > name of the file is.
> > > --
> > > Jerry
> > >
> > >
> > > "BunnyMan" wrote:
> > >
> > > > I'm with all of you on the issue. I spent an hour on the phone with the free
> > > > HP support, and they can't help. They agree the program is in there, and
> > > > it's for my own protection & if I disable it I'll lose my warranty. Also
> > > > that if I can find it in the Programs/uninstall, it's loading from the
> > > > registery with a criptic file name. Of course I knew all of that before I
> > > > called. They suggest a full system wipe and load, to get it installed. I
> > > > resist this because of all of my other loaded programs, Office & many others,
> > > > would need to be reloaded. I can save my profile & reload it, but reloading
> > > > all of the programs is too big of a hassle
> > > >
> > > > I tried to escalate the call, but they weren't taking the bait. They told
> > > > me to call the apy for service guru's who can help. That number is the same,
> > > > but you ask for "HP solutions" or "Smart Friends" which may get you to
> > > > someone who can kill this Feature. ($59.99/45mins)
> > > > 1-800-474-6836
> > > >
> > > > PS I have a dv5163 from Costco. It gets exchanged for an AMD 64 bit system
> > > > next week, so I may wipe the drive and load it anyways just to see what it
> > > > looks like. I don't know if I'll load it at all on my new laptop.
> > > >
> > > > "Jerry" wrote:
> > > >
> > > > > After first running the compatiblity check, with everything coming back fine
> > > > > (other than a couple minor programs), I start the installation of RC1, using
> > > > > upgrade option. Setup searches the internet for updates; and then does a
> > > > > scan of the computer, and returns the stop message above: must uninstall the
> > > > > following program: HP ProtectTools Security Manager. Setup says to go to
> > > > > Programs and uninstall in order to continue.
> > > > >
> > > > > But, there is no such program listed. I'm using a fairly new Laptop (which
> > > > > carries the "Vista Capable" logo) by HP. Doing some checking (Goggle), I
> > > > > discovered HP has an embedded security chip in business grade computers which
> > > > > is designed to reduce the threat of hackers, and the technology is called "HP
> > > > > ProtectTools Security Manager."
> > > > >
> > > > > I checked their (HP) web site, but find no way to disable/change settings.
> > > > >
> > > > > Anyone have any ideas, other than wait until HP provides an update later on
> > > > > down the line?
> > > > >
> > > > > Guess what floors me, is that the initial scan shows everything to be ready
> > > > > to install, but during the setup, the installation scan says otherwise.
> > > > > --
> > > > > Jerry