Vista - Right Click Crashes Windows Explorer

06-16-2008

Each time I attempt a right click to access the context menu Windows
Explorer crashes. This is true whether I use Explorer or PowerDesk Pro 7 as
my file manager. As a result I am unable to zip files, rename files or run
executables as the Administrtor. The error message I get is simply that
"Windows Explorer has stopped working." I suspected that possibly Norton
360 was the culprit, but I disabled Norton 360 and the problem persists. I
believe this problem did not start until I installed Vista's SP1. I am
running Vista Home Premium on a powerful MicroExpress machine with ample
RAM. Any ideas or suggestions would be greatly appreciated.

06-16-2008

Hi Terry,

This is most likely caused by a third-party shell extension. See "Method 2"
here:

Right-click is slow or weird behavior caused by context menu handlers:
http://windowsxp.mvps.org/slowrightclick.htm

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com

"Terry Smerling" <smerling@xxxxxx> wrote in message
news:770EB508-24DD-4B4D-9148-EB5139905D1B@xxxxxx

Quote:

> Each time I attempt a right click to access the context menu Windows
> Explorer crashes. This is true whether I use Explorer or PowerDesk Pro 7
> as my file manager. As a result I am unable to zip files, rename files or
> run executables as the Administrtor. The error message I get is simply
> that "Windows Explorer has stopped working." I suspected that possibly
> Norton 360 was the culprit, but I disabled Norton 360 and the problem
> persists. I believe this problem did not start until I installed Vista's
> SP1. I am running Vista Home Premium on a powerful MicroExpress machine
> with ample RAM. Any ideas or suggestions would be greatly appreciated.

06-16-2008

Thank you for the quick reply. Before I posted I tried ShellExView and
disabled all non-MS context menu handlers, but the problem continued
nonetheless. Any other ideas?

"Ramesh, MS-MVP" <ramesh@xxxxxx> wrote in message
news:OnBoVN8zIHA.6096@xxxxxx

Quote:

> Hi Terry,
>
> This is most likely caused by a third-party shell extension. See "Method
> 2" here:
>
> Right-click is slow or weird behavior caused by context menu handlers:
> http://windowsxp.mvps.org/slowrightclick.htm
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> The Winhelponline Blog: http://www.winhelponline.com/blog
> Windows® Troubleshooting: http://www.winhelponline.com
>
>
> "Terry Smerling" <smerling@xxxxxx> wrote in message
> news:770EB508-24DD-4B4D-9148-EB5139905D1B@xxxxxx

Quote:

>> Each time I attempt a right click to access the context menu Windows
>> Explorer crashes. This is true whether I use Explorer or PowerDesk Pro 7
>> as my file manager. As a result I am unable to zip files, rename files
>> or run executables as the Administrtor. The error message I get is
>> simply that "Windows Explorer has stopped working." I suspected that
>> possibly Norton 360 was the culprit, but I disabled Norton 360 and the
>> problem persists. I believe this problem did not start until I installed
>> Vista's SP1. I am running Vista Home Premium on a powerful MicroExpress
>> machine with ample RAM. Any ideas or suggestions would be greatly
>> appreciated.

>
>

06-16-2008

"Terry Smerling" <smerling@xxxxxx> wrote in message
news:OjujSi8zIHA.4040@xxxxxx

Quote:

> Thank you for the quick reply. Before I posted I tried ShellExView and
> disabled all non-MS context menu handlers, but the problem continued
> nonetheless. Any other ideas?
>
>
> "Ramesh, MS-MVP" <ramesh@xxxxxx> wrote in message
> news:OnBoVN8zIHA.6096@xxxxxx

Quote:

>> Hi Terry,
>>
>> This is most likely caused by a third-party shell extension. See "Method
>> 2" here:
>>
>> Right-click is slow or weird behavior caused by context menu handlers:
>> http://windowsxp.mvps.org/slowrightclick.htm
>>
>> --
>> Regards,
>>
>> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
>> The Winhelponline Blog: http://www.winhelponline.com/blog
>> Windows® Troubleshooting: http://www.winhelponline.com
>>
>>
>> "Terry Smerling" <smerling@xxxxxx> wrote in message
>> news:770EB508-24DD-4B4D-9148-EB5139905D1B@xxxxxx

Quote:

>>> Each time I attempt a right click to access the context menu Windows
>>> Explorer crashes. This is true whether I use Explorer or PowerDesk Pro
>>> 7 as my file manager. As a result I am unable to zip files, rename
>>> files or run executables as the Administrtor. The error message I get
>>> is simply that "Windows Explorer has stopped working." I suspected that
>>> possibly Norton 360 was the culprit, but I disabled Norton 360 and the
>>> problem persists. I believe this problem did not start until I
>>> installed Vista's SP1. I am running Vista Home Premium on a powerful
>>> MicroExpress machine with ample RAM. Any ideas or suggestions would be
>>> greatly appreciated.

>>
>>

>
>

It is in fact a conflict between Power Desk 7 and Norton 360. See
http://community.norton.com/norton/b....id=15033#M607
Hope it helps.

06-16-2008

I am familair with the Avanquest patch. However, to iinstall it I must be
acting as the Administrator. To run the patch as Administrator, I must be
able to right click. And all of of a sudden I am caught in a Catch-22: I
have no right-click functionality to run the patch that will restore
right-click functionality.

Is there a way to run the patch as Administrator without right-clicking?

BTW, I uninstalled PowerDesk; and I still had the same problem with Windows
Explorer -- no ability to right click, e.g., to change a file's name

"Stewart" <yferguson@xxxxxx> wrote in message
news:BC7CA8D5-20CE-475B-8B83-63E4F4D03F45@xxxxxx

Quote:

> "Terry Smerling" <smerling@xxxxxx> wrote in message
> news:OjujSi8zIHA.4040@xxxxxx

Quote:

>> Thank you for the quick reply. Before I posted I tried ShellExView and
>> disabled all non-MS context menu handlers, but the problem continued
>> nonetheless. Any other ideas?
>>
>>
>> "Ramesh, MS-MVP" <ramesh@xxxxxx> wrote in message
>> news:OnBoVN8zIHA.6096@xxxxxx

Quote:

>>> Hi Terry,
>>>
>>> This is most likely caused by a third-party shell extension. See "Method
>>> 2" here:
>>>
>>> Right-click is slow or weird behavior caused by context menu handlers:
>>> http://windowsxp.mvps.org/slowrightclick.htm
>>>
>>> --
>>> Regards,
>>>
>>> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
>>> The Winhelponline Blog: http://www.winhelponline.com/blog
>>> Windows® Troubleshooting: http://www.winhelponline.com
>>>
>>>
>>> "Terry Smerling" <smerling@xxxxxx> wrote in message
>>> news:770EB508-24DD-4B4D-9148-EB5139905D1B@xxxxxx
>>>> Each time I attempt a right click to access the context menu Windows
>>>> Explorer crashes. This is true whether I use Explorer or PowerDesk Pro
>>>> 7 as my file manager. As a result I am unable to zip files, rename
>>>> files or run executables as the Administrtor. The error message I get
>>>> is simply that "Windows Explorer has stopped working." I suspected
>>>> that possibly Norton 360 was the culprit, but I disabled Norton 360 and
>>>> the problem persists. I believe this problem did not start until I
>>>> installed Vista's SP1. I am running Vista Home Premium on a powerful
>>>> MicroExpress machine with ample RAM. Any ideas or suggestions would be
>>>> greatly appreciated.
>>>
>>>

>>
>>

>
> It is in fact a conflict between Power Desk 7 and Norton 360. See
> http://community.norton.com/norton/b....id=15033#M607
> Hope it helps.

06-17-2008

Hi Terry,

What about other shell extensions (not only Context Menu handlers). Have you
tried temporarily disabling them as well?

Secondly, see if the Event Viewer provides any clue on the Windows Explorer
crash. Click Start, type eventvwr.msc. Check the Application and System logs
(match the date/time when the crash occurred.)

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com

"Terry Smerling" <smerling@xxxxxx> wrote in message
news:OjujSi8zIHA.4040@xxxxxx

Quote:

> Thank you for the quick reply. Before I posted I tried ShellExView and
> disabled all non-MS context menu handlers, but the problem continued
> nonetheless. Any other ideas?
>
>
> "Ramesh, MS-MVP" <ramesh@xxxxxx> wrote in message
> news:OnBoVN8zIHA.6096@xxxxxx

Quote:

>> Hi Terry,
>>
>> This is most likely caused by a third-party shell extension. See "Method
>> 2" here:
>>
>> Right-click is slow or weird behavior caused by context menu handlers:
>> http://windowsxp.mvps.org/slowrightclick.htm
>>
>> --
>> Regards,
>>
>> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
>> The Winhelponline Blog: http://www.winhelponline.com/blog
>> Windows® Troubleshooting: http://www.winhelponline.com
>>
>>
>> "Terry Smerling" <smerling@xxxxxx> wrote in message
>> news:770EB508-24DD-4B4D-9148-EB5139905D1B@xxxxxx

Quote:

>>> Each time I attempt a right click to access the context menu Windows
>>> Explorer crashes. This is true whether I use Explorer or PowerDesk Pro
>>> 7 as my file manager. As a result I am unable to zip files, rename
>>> files or run executables as the Administrtor. The error message I get
>>> is simply that "Windows Explorer has stopped working." I suspected that
>>> possibly Norton 360 was the culprit, but I disabled Norton 360 and the
>>> problem persists. I believe this problem did not start until I
>>> installed Vista's SP1. I am running Vista Home Premium on a powerful
>>> MicroExpress machine with ample RAM. Any ideas or suggestions would be
>>> greatly appreciated.

06-17-2008

Someone tipped me off to a simple fix. Using Regedit I changed Powerdesk
Menu to zPowerdesk Menu in
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\PowerDesk Menu. Apparently
by doing this I insured that PowerDesk's Context Menus load last, and that
was all it took. Thank you for your attentitive responses.

"Ramesh, MS-MVP" <ramesh@xxxxxx> wrote in message
news:OeM66zF0IHA.3884@xxxxxx

Quote:

> Hi Terry,
>
> What about other shell extensions (not only Context Menu handlers). Have
> you tried temporarily disabling them as well?
>
> Secondly, see if the Event Viewer provides any clue on the Windows
> Explorer crash. Click Start, type eventvwr.msc. Check the Application and
> System logs (match the date/time when the crash occurred.)
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> The Winhelponline Blog: http://www.winhelponline.com/blog
> Windows® Troubleshooting: http://www.winhelponline.com
>
>
> "Terry Smerling" <smerling@xxxxxx> wrote in message
> news:OjujSi8zIHA.4040@xxxxxx

Quote:

>> Thank you for the quick reply. Before I posted I tried ShellExView and
>> disabled all non-MS context menu handlers, but the problem continued
>> nonetheless. Any other ideas?
>>
>>
>> "Ramesh, MS-MVP" <ramesh@xxxxxx> wrote in message
>> news:OnBoVN8zIHA.6096@xxxxxx

Quote:

>>> Hi Terry,
>>>
>>> This is most likely caused by a third-party shell extension. See "Method
>>> 2" here:
>>>
>>> Right-click is slow or weird behavior caused by context menu handlers:
>>> http://windowsxp.mvps.org/slowrightclick.htm
>>>
>>> --
>>> Regards,
>>>
>>> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
>>> The Winhelponline Blog: http://www.winhelponline.com/blog
>>> Windows® Troubleshooting: http://www.winhelponline.com
>>>
>>>
>>> "Terry Smerling" <smerling@xxxxxx> wrote in message
>>> news:770EB508-24DD-4B4D-9148-EB5139905D1B@xxxxxx
>>>> Each time I attempt a right click to access the context menu Windows
>>>> Explorer crashes. This is true whether I use Explorer or PowerDesk Pro
>>>> 7 as my file manager. As a result I am unable to zip files, rename
>>>> files or run executables as the Administrtor. The error message I get
>>>> is simply that "Windows Explorer has stopped working." I suspected
>>>> that possibly Norton 360 was the culprit, but I disabled Norton 360 and
>>>> the problem persists. I believe this problem did not start until I
>>>> installed Vista's SP1. I am running Vista Home Premium on a powerful
>>>> MicroExpress machine with ample RAM. Any ideas or suggestions would be
>>>> greatly appreciated.

>
>

06-18-2008

Interesting! So, it's the context menu handler shell extension in either
case. Wondering why troubleshooting using ShellExView did not isolate the
problem...

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com

"Terry Smerling" <smerling@xxxxxx> wrote in message
news:%23WzWJPM0IHA.2068@xxxxxx

Quote:

> Someone tipped me off to a simple fix. Using Regedit I changed Powerdesk
> Menu to zPowerdesk Menu in
> HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\PowerDesk Menu.
> Apparently by doing this I insured that PowerDesk's Context Menus load
> last, and that was all it took. Thank you for your attentitive responses.
>
>
> "Ramesh, MS-MVP" <ramesh@xxxxxx> wrote in message
> news:OeM66zF0IHA.3884@xxxxxx

Quote:

>> Hi Terry,
>>
>> What about other shell extensions (not only Context Menu handlers). Have
>> you tried temporarily disabling them as well?
>>
>> Secondly, see if the Event Viewer provides any clue on the Windows
>> Explorer crash. Click Start, type eventvwr.msc. Check the Application and
>> System logs (match the date/time when the crash occurred.)
>>
>> --
>> Regards,
>>
>> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
>> The Winhelponline Blog: http://www.winhelponline.com/blog
>> Windows® Troubleshooting: http://www.winhelponline.com
>>
>>
>> "Terry Smerling" <smerling@xxxxxx> wrote in message
>> news:OjujSi8zIHA.4040@xxxxxx

Quote:

>>> Thank you for the quick reply. Before I posted I tried ShellExView and
>>> disabled all non-MS context menu handlers, but the problem continued
>>> nonetheless. Any other ideas?
>>>
>>>
>>> "Ramesh, MS-MVP" <ramesh@xxxxxx> wrote in message
>>> news:OnBoVN8zIHA.6096@xxxxxx
>>>> Hi Terry,
>>>>
>>>> This is most likely caused by a third-party shell extension. See
>>>> "Method 2" here:
>>>>
>>>> Right-click is slow or weird behavior caused by context menu handlers:
>>>> http://windowsxp.mvps.org/slowrightclick.htm
>>>>
>>>> --
>>>> Regards,
>>>>
>>>> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
>>>> The Winhelponline Blog: http://www.winhelponline.com/blog
>>>> Windows® Troubleshooting: http://www.winhelponline.com
>>>>
>>>>
>>>> "Terry Smerling" <smerling@xxxxxx> wrote in message
>>>> news:770EB508-24DD-4B4D-9148-EB5139905D1B@xxxxxx
>>>>> Each time I attempt a right click to access the context menu Windows
>>>>> Explorer crashes. This is true whether I use Explorer or PowerDesk
>>>>> Pro 7 as my file manager. As a result I am unable to zip files,
>>>>> rename files or run executables as the Administrtor. The error
>>>>> message I get is simply that "Windows Explorer has stopped working."
>>>>> I suspected that possibly Norton 360 was the culprit, but I disabled
>>>>> Norton 360 and the problem persists. I believe this problem did not
>>>>> start until I installed Vista's SP1. I am running Vista Home Premium
>>>>> on a powerful MicroExpress machine with ample RAM. Any ideas or
>>>>> suggestions would be greatly appreciated.

>>
>>

>
>

06-26-2008

Quote:

Anonymous (6/18/2008)[hr]Post in reply to: Terry SmerlingInteresting! So, it's the context menu handler shell extension in either case. Wondering why troubleshooting using ShellExView did not isolate the problem...

I have a VERY similiar issue....Just installed SP1 and now right-clicking on the desktop backgroundfreezes the system for aprox 20 seconds.  I might have to try ShellExView.Matthew

Post Originated from http://www.VistaForums.com Vista Support Forums

rcmac · 03-10-2009

I gotta tell ya... I regestered in this forum even though I am running windows xp pro to say thanks on the reg edit of "Someone tipped me off to a simple fix. Using Regedit I changed PowerdeskMenu to zPowerdesk Menu in
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\PowerDesk Menu. Apparentlyby doing this I insured that PowerDesk's Context Menus load last, and that was all it took. Thank you for your attentitive responses."

It worked in XP too. Thanks

06-16-2008	#1 (permalink)
Terry Smerling n/a posts	Right Click Crashes Windows Explorer Each time I attempt a right click to access the context menu Windows Explorer crashes. This is true whether I use Explorer or PowerDesk Pro 7 as my file manager. As a result I am unable to zip files, rename files or run executables as the Administrtor. The error message I get is simply that "Windows Explorer has stopped working." I suspected that possibly Norton 360 was the culprit, but I disabled Norton 360 and the problem persists. I believe this problem did not start until I installed Vista's SP1. I am running Vista Home Premium on a powerful MicroExpress machine with ample RAM. Any ideas or suggestions would be greatly appreciated.
My System Specs

06-16-2008	#2 (permalink)
Ramesh, MS-MVP n/a posts	Re: Right Click Crashes Windows Explorer Hi Terry, This is most likely caused by a third-party shell extension. See "Method 2" here: Right-click is slow or weird behavior caused by context menu handlers: http://windowsxp.mvps.org/slowrightclick.htm -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] The Winhelponline Blog: http://www.winhelponline.com/blog Windows® Troubleshooting: http://www.winhelponline.com "Terry Smerling" <smerling@xxxxxx> wrote in message news:770EB508-24DD-4B4D-9148-EB5139905D1B@xxxxxx Quote: > Each time I attempt a right click to access the context menu Windows > Explorer crashes. This is true whether I use Explorer or PowerDesk Pro 7 > as my file manager. As a result I am unable to zip files, rename files or > run executables as the Administrtor. The error message I get is simply > that "Windows Explorer has stopped working." I suspected that possibly > Norton 360 was the culprit, but I disabled Norton 360 and the problem > persists. I believe this problem did not start until I installed Vista's > SP1. I am running Vista Home Premium on a powerful MicroExpress machine > with ample RAM. Any ideas or suggestions would be greatly appreciated.
My System Specs

06-16-2008	#3 (permalink)
Terry Smerling n/a posts	Re: Right Click Crashes Windows Explorer Thank you for the quick reply. Before I posted I tried ShellExView and disabled all non-MS context menu handlers, but the problem continued nonetheless. Any other ideas? "Ramesh, MS-MVP" <ramesh@xxxxxx> wrote in message news:OnBoVN8zIHA.6096@xxxxxx Quote: > Hi Terry, > > This is most likely caused by a third-party shell extension. See "Method > 2" here: > > Right-click is slow or weird behavior caused by context menu handlers: > http://windowsxp.mvps.org/slowrightclick.htm > > -- > Regards, > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] > The Winhelponline Blog: http://www.winhelponline.com/blog > Windows® Troubleshooting: http://www.winhelponline.com > > > "Terry Smerling" <smerling@xxxxxx> wrote in message > news:770EB508-24DD-4B4D-9148-EB5139905D1B@xxxxxx Quote: >> Each time I attempt a right click to access the context menu Windows >> Explorer crashes. This is true whether I use Explorer or PowerDesk Pro 7 >> as my file manager. As a result I am unable to zip files, rename files >> or run executables as the Administrtor. The error message I get is >> simply that "Windows Explorer has stopped working." I suspected that >> possibly Norton 360 was the culprit, but I disabled Norton 360 and the >> problem persists. I believe this problem did not start until I installed >> Vista's SP1. I am running Vista Home Premium on a powerful MicroExpress >> machine with ample RAM. Any ideas or suggestions would be greatly >> appreciated. > >
My System Specs

06-16-2008	#4 (permalink)
Stewart n/a posts	Re: Right Click Crashes Windows Explorer "Terry Smerling" <smerling@xxxxxx> wrote in message news:OjujSi8zIHA.4040@xxxxxx Quote: > Thank you for the quick reply. Before I posted I tried ShellExView and > disabled all non-MS context menu handlers, but the problem continued > nonetheless. Any other ideas? > > > "Ramesh, MS-MVP" <ramesh@xxxxxx> wrote in message > news:OnBoVN8zIHA.6096@xxxxxx Quote: >> Hi Terry, >> >> This is most likely caused by a third-party shell extension. See "Method >> 2" here: >> >> Right-click is slow or weird behavior caused by context menu handlers: >> http://windowsxp.mvps.org/slowrightclick.htm >> >> -- >> Regards, >> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] >> The Winhelponline Blog: http://www.winhelponline.com/blog >> Windows® Troubleshooting: http://www.winhelponline.com >> >> >> "Terry Smerling" <smerling@xxxxxx> wrote in message >> news:770EB508-24DD-4B4D-9148-EB5139905D1B@xxxxxx Quote: >>> Each time I attempt a right click to access the context menu Windows >>> Explorer crashes. This is true whether I use Explorer or PowerDesk Pro >>> 7 as my file manager. As a result I am unable to zip files, rename >>> files or run executables as the Administrtor. The error message I get >>> is simply that "Windows Explorer has stopped working." I suspected that >>> possibly Norton 360 was the culprit, but I disabled Norton 360 and the >>> problem persists. I believe this problem did not start until I >>> installed Vista's SP1. I am running Vista Home Premium on a powerful >>> MicroExpress machine with ample RAM. Any ideas or suggestions would be >>> greatly appreciated. >> >> > > It is in fact a conflict between Power Desk 7 and Norton 360. See http://community.norton.com/norton/b....id=15033#M607 Hope it helps.
My System Specs

06-16-2008	#5 (permalink)
Terry Smerling n/a posts	Re: Right Click Crashes Windows Explorer I am familair with the Avanquest patch. However, to iinstall it I must be acting as the Administrator. To run the patch as Administrator, I must be able to right click. And all of of a sudden I am caught in a Catch-22: I have no right-click functionality to run the patch that will restore right-click functionality. Is there a way to run the patch as Administrator without right-clicking? BTW, I uninstalled PowerDesk; and I still had the same problem with Windows Explorer -- no ability to right click, e.g., to change a file's name "Stewart" <yferguson@xxxxxx> wrote in message news:BC7CA8D5-20CE-475B-8B83-63E4F4D03F45@xxxxxx Quote: > "Terry Smerling" <smerling@xxxxxx> wrote in message > news:OjujSi8zIHA.4040@xxxxxx Quote: >> Thank you for the quick reply. Before I posted I tried ShellExView and >> disabled all non-MS context menu handlers, but the problem continued >> nonetheless. Any other ideas? >> >> >> "Ramesh, MS-MVP" <ramesh@xxxxxx> wrote in message >> news:OnBoVN8zIHA.6096@xxxxxx Quote: >>> Hi Terry, >>> >>> This is most likely caused by a third-party shell extension. See "Method >>> 2" here: >>> >>> Right-click is slow or weird behavior caused by context menu handlers: >>> http://windowsxp.mvps.org/slowrightclick.htm >>> >>> -- >>> Regards, >>> >>> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] >>> The Winhelponline Blog: http://www.winhelponline.com/blog >>> Windows® Troubleshooting: http://www.winhelponline.com >>> >>> >>> "Terry Smerling" <smerling@xxxxxx> wrote in message >>> news:770EB508-24DD-4B4D-9148-EB5139905D1B@xxxxxx >>>> Each time I attempt a right click to access the context menu Windows >>>> Explorer crashes. This is true whether I use Explorer or PowerDesk Pro >>>> 7 as my file manager. As a result I am unable to zip files, rename >>>> files or run executables as the Administrtor. The error message I get >>>> is simply that "Windows Explorer has stopped working." I suspected >>>> that possibly Norton 360 was the culprit, but I disabled Norton 360 and >>>> the problem persists. I believe this problem did not start until I >>>> installed Vista's SP1. I am running Vista Home Premium on a powerful >>>> MicroExpress machine with ample RAM. Any ideas or suggestions would be >>>> greatly appreciated. >>> >>> >> >> > > It is in fact a conflict between Power Desk 7 and Norton 360. See > http://community.norton.com/norton/b....id=15033#M607 > Hope it helps.
My System Specs

06-17-2008	#6 (permalink)
Ramesh, MS-MVP n/a posts	Re: Right Click Crashes Windows Explorer Hi Terry, What about other shell extensions (not only Context Menu handlers). Have you tried temporarily disabling them as well? Secondly, see if the Event Viewer provides any clue on the Windows Explorer crash. Click Start, type eventvwr.msc. Check the Application and System logs (match the date/time when the crash occurred.) -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] The Winhelponline Blog: http://www.winhelponline.com/blog Windows® Troubleshooting: http://www.winhelponline.com "Terry Smerling" <smerling@xxxxxx> wrote in message news:OjujSi8zIHA.4040@xxxxxx Quote: > Thank you for the quick reply. Before I posted I tried ShellExView and > disabled all non-MS context menu handlers, but the problem continued > nonetheless. Any other ideas? > > > "Ramesh, MS-MVP" <ramesh@xxxxxx> wrote in message > news:OnBoVN8zIHA.6096@xxxxxx Quote: >> Hi Terry, >> >> This is most likely caused by a third-party shell extension. See "Method >> 2" here: >> >> Right-click is slow or weird behavior caused by context menu handlers: >> http://windowsxp.mvps.org/slowrightclick.htm >> >> -- >> Regards, >> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] >> The Winhelponline Blog: http://www.winhelponline.com/blog >> Windows® Troubleshooting: http://www.winhelponline.com >> >> >> "Terry Smerling" <smerling@xxxxxx> wrote in message >> news:770EB508-24DD-4B4D-9148-EB5139905D1B@xxxxxx Quote: >>> Each time I attempt a right click to access the context menu Windows >>> Explorer crashes. This is true whether I use Explorer or PowerDesk Pro >>> 7 as my file manager. As a result I am unable to zip files, rename >>> files or run executables as the Administrtor. The error message I get >>> is simply that "Windows Explorer has stopped working." I suspected that >>> possibly Norton 360 was the culprit, but I disabled Norton 360 and the >>> problem persists. I believe this problem did not start until I >>> installed Vista's SP1. I am running Vista Home Premium on a powerful >>> MicroExpress machine with ample RAM. Any ideas or suggestions would be >>> greatly appreciated.
My System Specs

06-17-2008	#7 (permalink)
Terry Smerling n/a posts	Re: Right Click Crashes Windows Explorer Someone tipped me off to a simple fix. Using Regedit I changed Powerdesk Menu to zPowerdesk Menu in HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\PowerDesk Menu. Apparently by doing this I insured that PowerDesk's Context Menus load last, and that was all it took. Thank you for your attentitive responses. "Ramesh, MS-MVP" <ramesh@xxxxxx> wrote in message news:OeM66zF0IHA.3884@xxxxxx Quote: > Hi Terry, > > What about other shell extensions (not only Context Menu handlers). Have > you tried temporarily disabling them as well? > > Secondly, see if the Event Viewer provides any clue on the Windows > Explorer crash. Click Start, type eventvwr.msc. Check the Application and > System logs (match the date/time when the crash occurred.) > > -- > Regards, > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] > The Winhelponline Blog: http://www.winhelponline.com/blog > Windows® Troubleshooting: http://www.winhelponline.com > > > "Terry Smerling" <smerling@xxxxxx> wrote in message > news:OjujSi8zIHA.4040@xxxxxx Quote: >> Thank you for the quick reply. Before I posted I tried ShellExView and >> disabled all non-MS context menu handlers, but the problem continued >> nonetheless. Any other ideas? >> >> >> "Ramesh, MS-MVP" <ramesh@xxxxxx> wrote in message >> news:OnBoVN8zIHA.6096@xxxxxx Quote: >>> Hi Terry, >>> >>> This is most likely caused by a third-party shell extension. See "Method >>> 2" here: >>> >>> Right-click is slow or weird behavior caused by context menu handlers: >>> http://windowsxp.mvps.org/slowrightclick.htm >>> >>> -- >>> Regards, >>> >>> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] >>> The Winhelponline Blog: http://www.winhelponline.com/blog >>> Windows® Troubleshooting: http://www.winhelponline.com >>> >>> >>> "Terry Smerling" <smerling@xxxxxx> wrote in message >>> news:770EB508-24DD-4B4D-9148-EB5139905D1B@xxxxxx >>>> Each time I attempt a right click to access the context menu Windows >>>> Explorer crashes. This is true whether I use Explorer or PowerDesk Pro >>>> 7 as my file manager. As a result I am unable to zip files, rename >>>> files or run executables as the Administrtor. The error message I get >>>> is simply that "Windows Explorer has stopped working." I suspected >>>> that possibly Norton 360 was the culprit, but I disabled Norton 360 and >>>> the problem persists. I believe this problem did not start until I >>>> installed Vista's SP1. I am running Vista Home Premium on a powerful >>>> MicroExpress machine with ample RAM. Any ideas or suggestions would be >>>> greatly appreciated. > >
My System Specs

06-18-2008	#8 (permalink)
Ramesh, MS-MVP n/a posts	Re: Right Click Crashes Windows Explorer Interesting! So, it's the context menu handler shell extension in either case. Wondering why troubleshooting using ShellExView did not isolate the problem... -- Regards, Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] The Winhelponline Blog: http://www.winhelponline.com/blog Windows® Troubleshooting: http://www.winhelponline.com "Terry Smerling" <smerling@xxxxxx> wrote in message news:%23WzWJPM0IHA.2068@xxxxxx Quote: > Someone tipped me off to a simple fix. Using Regedit I changed Powerdesk > Menu to zPowerdesk Menu in > HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\PowerDesk Menu. > Apparently by doing this I insured that PowerDesk's Context Menus load > last, and that was all it took. Thank you for your attentitive responses. > > > "Ramesh, MS-MVP" <ramesh@xxxxxx> wrote in message > news:OeM66zF0IHA.3884@xxxxxx Quote: >> Hi Terry, >> >> What about other shell extensions (not only Context Menu handlers). Have >> you tried temporarily disabling them as well? >> >> Secondly, see if the Event Viewer provides any clue on the Windows >> Explorer crash. Click Start, type eventvwr.msc. Check the Application and >> System logs (match the date/time when the crash occurred.) >> >> -- >> Regards, >> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] >> The Winhelponline Blog: http://www.winhelponline.com/blog >> Windows® Troubleshooting: http://www.winhelponline.com >> >> >> "Terry Smerling" <smerling@xxxxxx> wrote in message >> news:OjujSi8zIHA.4040@xxxxxx Quote: >>> Thank you for the quick reply. Before I posted I tried ShellExView and >>> disabled all non-MS context menu handlers, but the problem continued >>> nonetheless. Any other ideas? >>> >>> >>> "Ramesh, MS-MVP" <ramesh@xxxxxx> wrote in message >>> news:OnBoVN8zIHA.6096@xxxxxx >>>> Hi Terry, >>>> >>>> This is most likely caused by a third-party shell extension. See >>>> "Method 2" here: >>>> >>>> Right-click is slow or weird behavior caused by context menu handlers: >>>> http://windowsxp.mvps.org/slowrightclick.htm >>>> >>>> -- >>>> Regards, >>>> >>>> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] >>>> The Winhelponline Blog: http://www.winhelponline.com/blog >>>> Windows® Troubleshooting: http://www.winhelponline.com >>>> >>>> >>>> "Terry Smerling" <smerling@xxxxxx> wrote in message >>>> news:770EB508-24DD-4B4D-9148-EB5139905D1B@xxxxxx >>>>> Each time I attempt a right click to access the context menu Windows >>>>> Explorer crashes. This is true whether I use Explorer or PowerDesk >>>>> Pro 7 as my file manager. As a result I am unable to zip files, >>>>> rename files or run executables as the Administrtor. The error >>>>> message I get is simply that "Windows Explorer has stopped working." >>>>> I suspected that possibly Norton 360 was the culprit, but I disabled >>>>> Norton 360 and the problem persists. I believe this problem did not >>>>> start until I installed Vista's SP1. I am running Vista Home Premium >>>>> on a powerful MicroExpress machine with ample RAM. Any ideas or >>>>> suggestions would be greatly appreciated. >> >> > >
My System Specs

06-26-2008	#9 (permalink)
tebbens n/a posts	RE: Right Click Crashes Windows Explorer Quote: Anonymous (6/18/2008)[hr]Post in reply to: Terry SmerlingInteresting! So, it's the context menu handler shell extension in either case. Wondering why troubleshooting using ShellExView did not isolate the problem... I have a VERY similiar issue....Just installed SP1 and now right-clicking on the desktop backgroundfreezes the system for aprox 20 seconds.  I might have to try ShellExView.Matthew Post Originated from http://www.VistaForums.com Vista Support Forums
My System Specs

03-10-2009	#10 (permalink)
rcmac xp pro service pack 3 1 posts	Re: Right Click Crashes Windows Explorer I gotta tell ya... I regestered in this forum even though I am running windows xp pro to say thanks on the reg edit of "Someone tipped me off to a simple fix. Using Regedit I changed PowerdeskMenu to zPowerdesk Menu in HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\PowerDesk Menu. Apparentlyby doing this I insured that PowerDesk's Context Menus load last, and that was all it took. Thank you for your attentitive responses." It worked in XP too. Thanks
My System Specs

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