Vista - Stationery in Windows Mail

Hi I cannot get a picture in my stationery in my Windows Mail. It will not show a preview, or the stationery that came installed with Windows Mail, or the stationery that I subscribed to with Cloud Eight. I can get the music with the Cloud Eight Stationery but no picture. I followed their instructions for the subscribed stationery and have checked it many times and it is correct. At first I thought it was flash but I have put adobe in my trusted sites in Internet Explorer, downloaded Flash and it was successful. Their are also red x's in flash and flash plugin in my Control Panel. I have taken it out and downloaded the newest flash so many times now I have lost count. I don't know if these are connected or not. I am fairly new to computers so I thought I would ask. Thank you, cecilia11@shaw.ca