Your situation is quite clear, and the response remains the same. There's
no way for us to know what Toshiba sent you but it's almost certainly NOT
the type of disc where you can put in the proper product key and get the
proper version out the other side. It's almost surely a simple
image-restore set where it installs one version, the one they created the
image of, and nothing you can do will change that. But if it IS possible,
only Toshiba will know how it's possible to fix it. You'll need to contact
them to proceed, either way.
Richard G. Harper [MVP Shell/User] rgharper@xxxxxx
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
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"a Tim Holt" <aTimHolt@xxxxxx> wrote in message
> Let me make myself more clear: I bought my laptop about a year ago. It
> with the correct recovery disks in the box. Recently I decided to the
> slate route with my system (who *knows* what was really filling my hard
> to capacity).
> I began the recovery process with the included disks. While in the process
> of copying files from the first disk to the harddrive, an error window
> informed me that a particular file ("PREINST3.SWM") could not read. After
> pressing the 'try again' button a couple times, getting the same error
> message upon each attempt, I attempted the 'skip' option. Needless to say,
> the attempt did not succeed, the recovery process failed, and at this
> the hard disk was already reformatted.
> Toshiba (my laptop's manufacturer) did all they could to help, up to
> me new recovery disks. It wasn't until I was near completion of my
> that I found the version of the recovery disks was correct in hardware,
> incorrect in included Windows Vista version. Payment for Windows Vista
> Premium was included in the price at the time of original purchase, but
> only working recovery disks I have on hand are for Windows Vista Home
> My hope is that I will not have to wait for another set of recovery disks
> undergo, once again, the lengthy recovery process. The sticker with a
> key for Home Premium is set squarely on the underside of my laptop right
> I hope this over-long, sesquipedalian reply has served to make my
> that much clearer.
> "DL" wrote:
>> Most unlikely with recovery disks, produced by your OEM and not MS
>> Presumably you are sure that your origonal recovery disks were faulty &
>> there wasnt some other problem?
>> "a Tim Holt" <a Tim Holt@xxxxxx> wrote in message
>> >I have a license for Windows Vista Home premium. The recovery disks sent
>> > my computer were faulty, so I had to send for new ones. They sent me
>> > the
>> > wrong version: Home Basic.
>> > It'd be more convenient for me if I didn't have to send out for new
>> > disks
>> > again and go through the entire recovery process once more. Surely
>> > there's
>> > some place I can simply plug in my Vista Home Premium product key to
>> > correct
>> > this error?