Windows Vista Forums

Vista Help and Support not working.
  1. #1


    Mr. Arnold Guest

    Vista Help and Support not working.

    All I get now is help topic not found and the content is under construction.
    This is when I start-up H&S or try to find any topic in the search box.




      My System SpecsSystem Spec

  2. #2


    Malke Guest

    Re: Vista Help and Support not working.

    Mr. Arnold wrote:

    > All I get now is help topic not found and the content is under
    > construction. This is when I start-up H&S or try to find any topic in the
    > search box.
    Fix Windows Vista Help & Support - Kristan Kenney -
    http://tinyurl.com/2cxe7l
    This is a registry fix that reassociates the .xml file type with default
    settings.

    Also see Images in Windows Vista Help and Support are not displayed
    correctly - http://www.winhelponline.com/articles/194/1/

    Malke
    --
    MS-MVP
    Elephant Boy Computers - Don't Panic!
    FAQ - http://www.elephantboycomputers.com/#FAQ


      My System SpecsSystem Spec

  3. #3
    Brink's Avatar

    Administrator


    Join Date : Apr 2007
    Texas, USA
    Posts : 30,530
    64-bit Vista Ultimate SP2, Windows 7 Ultimate SP1, Windows 8 Enterprise
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    usa us texas

     

    Re: Vista Help and Support not working.

    Hi Mr. Arnold,

    This tutorial may be able to help you out.

    Help and Support in Vista

    Shawn

    Quote Originally Posted by Mr. Arnold View Post
    All I get now is help topic not found and the content is under construction.
    This is when I start-up H&S or try to find any topic in the search box.

      My System SpecsSystem Spec

  4. #4


    Mr. Arnold Guest

    Re: Well guys thanks, but none of it worked.


    I really don't know why H&S has gone on the blink like this with the
    messages.

    Help Topic Not Found
    This content under construction
    We were unable to retrieve the requested topic.


      My System SpecsSystem Spec

  5. #5
    Brink's Avatar

    Administrator


    Join Date : Apr 2007
    Texas, USA
    Posts : 30,530
    64-bit Vista Ultimate SP2, Windows 7 Ultimate SP1, Windows 8 Enterprise
    Local Time: 04:18 PM
    usa us texas

     

    Re: Well guys thanks, but none of it worked.

    Mr. Arnold,

    Did you try Method Two from the above post?

    Help and Support in Vista

    Shawn

    Quote Originally Posted by Mr. Arnold View Post
    I really don't know why H&S has gone on the blink like this with the
    messages.

    Help Topic Not Found
    This content under construction
    We were unable to retrieve the requested topic.

      My System SpecsSystem Spec

  6. #6


    Mr. Arnold Guest

    Re: Vista Help and Support not working.

    "Brink" <guest@xxxxxx-email.com> wrote in message
    news:fc47958cbe4f1343ea0e79daf3af8aa8@xxxxxx-gateway.com...
    >
    > Mr. Arnold,
    >
    > Did you try Method Two from the above post?
    >
    > Help and Support in Vista
    >
    Is there any other way to get to that Fix Help.reg file without logging in
    somewhere?

      My System SpecsSystem Spec

  7. #7
    Brink's Avatar

    Administrator


    Join Date : Apr 2007
    Texas, USA
    Posts : 30,530
    64-bit Vista Ultimate SP2, Windows 7 Ultimate SP1, Windows 8 Enterprise
    Local Time: 04:18 PM
    usa us texas

     

    Re: Vista Help and Support not working.

    Mr. Arnold,

    Yes, you can copy and paste this below between the lines into Notepad and name it whatever.reg. Afterwards, just right click on it and click Merge.

    ---------------------------------------------------------------------------------

    Windows Registry Editor Version 5.00
    [HKEY_CLASSES_ROOT\.xml]
    @="xmlfile"
    "Content Type"="text/xml"
    "PerceivedType"="text"
    [HKEY_CLASSES_ROOT\.xsl]
    "Content Type"="text/xml"
    [HKEY_CLASSES_ROOT\.css]
    "Content Type"="text/css"
    [HKEY_CLASSES_ROOT\.png]
    "PerceivedType"="image"
    "Content Type"="image/png"
    [HKEY_CLASSES_ROOT\.jpg]
    "Content Type"="image/jpeg"
    "PerceivedType"="image"


    -------------------------------------------------------------------------------

    Hope this helps,
    Shawn

    Quote Originally Posted by Mr. Arnold View Post
    "Brink" <guest@xxxxxx-email.com> wrote in message
    news:fc47958cbe4f1343ea0e79daf3af8aa8@xxxxxx-gateway.com...
    >
    > Mr. Arnold,
    >
    > Did you try Method Two from the above post?
    >
    > Help and Support in Vista
    >
    Is there any other way to get to that Fix Help.reg file without logging in
    somewhere?

      My System SpecsSystem Spec

  8. #8


    PaulM Guest

    Re: Vista Help and Support not working.

    Right here, it a VBScript.
    http://www.paulsxp.com/forum/viewtopic.php?f=16&t=114

    --
    -------------------------------------------------------------------------------------
    www.paulsxp.com
    www.paulsxp.com/forum
    http://www.supportspace.com/home/aff...s.s2?aiu=paulm
    ------------------------------------------------------------------------------------

    "Mr. Arnold" <MR. Arnold@xxxxxx> wrote in message
    news:OG$OUJ27IHA.3696@xxxxxx

    >
    > "Brink" <guest@xxxxxx-email.com> wrote in message
    > news:fc47958cbe4f1343ea0e79daf3af8aa8@xxxxxx-gateway.com...

    >>
    >> Mr. Arnold,
    >>
    >> Did you try Method Two from the above post?
    >>
    >> Help and Support in Vista
    >>
    >
    > Is there any other way to get to that Fix Help.reg file without logging in
    > somewhere?

      My System SpecsSystem Spec

  9. #9


    Mr. Arnold Guest

    Re: Vista Help and Support not working.


    "Brink" <guest@xxxxxx-email.com> wrote in message
    news:cc55546f4096a342879d5c6ccba1856a@xxxxxx-gateway.com...

    >
    > Mr. Arnold,
    >
    > Yes, you can copy and paste this below between the lines into Notepad
    > and name it whatever.reg. Afterwards, just right click on it and click
    > Merge.
    >
    Well, I do see that the H&S is working in a limited capacity, which it may
    have been doing all a long:

    1) If you go to help from a Vista feature with on-line H&S setting enabled,
    it will show the help topic. But it's not formatted.

    2) If you do have H&S off-line setting enabled when doing #1, then one gets
    the error screen I have posted.

    3) If I start H&S from Start button menu, then I get the screen that I have
    previously posted.


    It's not a show stopper but gee what can be said about this, other than,
    it's not good.


      My System SpecsSystem Spec

  10. #10
    Brink's Avatar

    Administrator


    Join Date : Apr 2007
    Texas, USA
    Posts : 30,530
    64-bit Vista Ultimate SP2, Windows 7 Ultimate SP1, Windows 8 Enterprise
    Local Time: 04:18 PM
    usa us texas

     

    Re: Vista Help and Support not working.

    Mr. Arnold,

    Try this instead. It contains the entire REG entries for these keys instead.

    -------------------------------------------------------------------------

    Windows Registry Editor Version 5.00
    [HKEY_CLASSES_ROOT\.xml]
    @="xmlfile"
    "Content Type"="text/xml"
    "PerceivedType"="text"
    [HKEY_CLASSES_ROOT\.xml\PersistentHandler]
    @="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"
    [HKEY_CLASSES_ROOT\.xsl]
    @="xslfile"
    "Content Type"="text/xml"
    "PerceivedType"="text"
    [HKEY_CLASSES_ROOT\.xsl\PersistentHandler]
    @="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"
    [HKEY_CLASSES_ROOT\.css]
    @="CSSfile"
    "Content Type"="text/css"
    "PerceivedType"="text"
    [HKEY_CLASSES_ROOT\.css\PersistentHandler]
    @="{eec97550-47a9-11cf-b952-00aa0051fe20}"
    [HKEY_CLASSES_ROOT\.png]
    @="pngfile"
    "PerceivedType"="image"
    "Content Type"="image/png"
    [HKEY_CLASSES_ROOT\.png\PersistentHandler]
    @="{098f2470-bae0-11cd-b579-08002b30bfeb}"
    [HKEY_CLASSES_ROOT\.jpg]
    @="jpegfile"
    "Content Type"="image/jpeg"
    "PerceivedType"="image"
    [HKEY_CLASSES_ROOT\.jpg\OpenWithProgids]
    "jpegfile"=""
    [HKEY_CLASSES_ROOT\.jpg\PersistentHandler]
    @="{098f2470-bae0-11cd-b579-08002b30bfeb}"

    -------------------------------------------------------------------------------

    Hope this helps,
    Shawn

    Quote Originally Posted by Mr. Arnold View Post
    "Brink" <guest@xxxxxx-email.com> wrote in message
    news:cc55546f4096a342879d5c6ccba1856a@xxxxxx-gateway.com...
    >
    > Mr. Arnold,
    >
    > Yes, you can copy and paste this below between the lines into Notepad
    > and name it whatever.reg. Afterwards, just right click on it and click
    > Merge.
    >
    Well, I do see that the H&S is working in a limited capacity, which it may
    have been doing all a long:

    1) If you go to help from a Vista feature with on-line H&S setting enabled,
    it will show the help topic. But it's not formatted.

    2) If you do have H&S off-line setting enabled when doing #1, then one gets
    the error screen I have posted.

    3) If I start H&S from Start button menu, then I get the screen that I have
    previously posted.


    It's not a show stopper but gee what can be said about this, other than,
    it's not good.

      My System SpecsSystem Spec

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