Yes, David. Several times by both techs and in clean boot mode by myself,
and by the techs. The top of Dell Webcam works. (The camera works). and if I
make a movie of myself, another computer can see it. But I haven't actually
tried a video comference. The buttons on the bottom.....sometimes it will
get in to the Avatar creating mode and works to create the avatar. Although
I haven't figured how to get her to say a script yet.
But when we push the "Live Cam Avatar" button, we get a blue screen and
then Everything on the screen gets 4 times its size. A window with a picture
of a cat tries to open with an error message on top of that. (very fast-hard
to read. Dell Webcam Avatar warning: "C:\ Program files....."?
Then if I get a Webcam Manager unable to launch the program. Please try
Again. Then when I try again I get a blue screen....Everything gets very big
(like safe mode only not grey). ..then another warning ......s creative live
cam Avatar Creative Live/:CT4IM. Webcam Manager unable to launch the
program. Please try again later, Then a warning. A problem stopped the
Program from working correctly. Windows will close the program and notify
you if a solution is available. and then there is a button that says "close
program". So I push it.
I have both Windows Live Messenger, and AIM on my machine. I wonder if I
remove one if the other will work. This program seems to have been
originally for Windows Live, but it has a button where you download little
aplets to use with AIM or WINDOWS LIVE. or some others.
I was only using Windows Live to allow a technician friend to come into the
computer to help me set it up. We are no longer in touch and I don't know
anyone else who is willing to download the Windows Live Messenger. I have
several friends and family on AIM. I know AIM is notorious for causing all
kinds of problems and the Windows Live was working great (except for this),
Should I uninstall one of them? Which one? I can't even find directions on
the Creative site. It looks to me as if this is a discontinued model, but I
may be wrong.
Dell makes it look as if they are giving you something but it is very
deceiving. i.e.: they said that on this $2500 machine I would get 8 USB
ports. Who would even think that 6 of them would be USB 1 !!!??? Any
suggestions for next steps would be appreciated. Thank you again, David, for
answering. Ginny
"David B." <mail@xxxxxx> wrote in message
news:%23AGO1cV%23IHA.1228@xxxxxx
> Good old Dell support. Have you tried a complete uninstall and reinstall
> of the cam software and drivers?
>
> --
>
> ----
> Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
> How to ask a question http://support.microsoft.com/kb/555375
>
>
>
> "CdLSRN" <NOspam@xxxxxx> wrote in message
> news:ulzR$oO%23IHA.4156@xxxxxx
>> David, They did not give me a case number, just a promise. So I called
>> back today. I was shuffled around three times, disconnected once. That
>> took an hour. Finally, got a service person who came in and did pretty
>> much the same thing the other one did. (I have not had them fix any
>> problem I have had. ). I can't get them to escalate it either. Very
>> frustrating.
>>
>> I think it has something to do with the way my machine 2 drives are
>> partitioned. I think part of the program is on the C:/ drive and part of
>> it is on the E or G drive. I don't know that much about partitioning
>> myself. But no matter what they do at Dell. The same error comes up. So,
>> I will sit and wait to see if anyone else has the problem and/or if
>> someone else comes up with a workaround. Thanks for responding.
>>
>>
>> "David B." <mail@xxxxxx> wrote in message
>> news:eJgg26I%23IHA.3952@xxxxxx
>>> Then call them back, they should have provided a case number to
>>> reference. Your problem is with a specific application provided by Dell,
>>> not Microsoft, so you need to deal with Dell, as painful as that may be.
>>>
>>> --
>>>
>>> ----
>>> Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
>>> How to ask a question http://support.microsoft.com/kb/555375
>>>
>>>
>>>
>>> "cdlsrn" <no spam@xxxxxx> wrote in message
>>> news:%230ttZVB%23IHA.5204@xxxxxx
>>>>I did and he spent an hour in my computer, removing things and adding
>>>>things and trying everything he could think of. He told me he would
>>>>research it and call me back to day around noon. Well it's past 6:30
>>>>p.m. so I guess he gave up.
>>>>
>>>>
>>>> "David B." <mail@xxxxxx> wrote in message
>>>> news:e3CDW8$9IHA.3480@xxxxxx
>>>>> You should contact Dell support
>>>>>
>>>>> --
>>>>>
>>>>> ----
>>>>> Crosspost, do not multipost
>>>>> http://www.blakjak.demon.co.uk/mul_crss.htm
>>>>> How to ask a question http://support.microsoft.com/kb/555375
>>>>>
>>>>>
>>>>>
>>>>> "cdlsrn" <no spam@xxxxxx> wrote in message
>>>>> news:%23Rk6LT29IHA.4004@xxxxxx
>>>>>>I am having problems with Dell Webcam Manager, with my Dell XPS 420,
>>>>>>and
>>>>>> SP2208WFP Flat Panel Monitor with built in Web Cam. Parts of it are
>>>>>> working
>>>>>> and parts are not. I have uninstalled the 2nd disc that has the
>>>>>> Webcam
>>>>>> drivers and Webcam Application, several x's but the Avatar and web
>>>>>> chat do
>>>>>> not work.
>>>>>> I have a 750 gb drive with the OS on it and a 1 tb drive with all my
>>>>>> programs on it. I wonder if part of it is installed on C and part on
>>>>>> E.
>>>>>>
>>>>>> Should I uninstall both of the cd's? for the monitor? one says HTML
>>>>>> User
>>>>>> Documentation and drivers ......the other says webcam drivers and
>>>>>> webcam
>>>>>> applications. If I uninstall the first one will I be able to install
>>>>>> it
>>>>>> again? without a monitor picture? Would it take the monitor picture
>>>>>> away?
>>>>>>
>>>>>> Or should I look to Dell disk DRIVERS AND UTILITIES already installed
>>>>>> on
>>>>>> your computer = device drivers and diagnostics and utilities?
>>>>>>
>>>>>
>>>>
>>> >> >