Windows Vista Forums

Help with cd/dvd - Not working!!

  1. #1

    Join Date : Feb 2009
    Posts : 1
    Vista Home Premium 32bit
    Local Time: 19:21
    usa us texas

    Help with cd/dvd - Not working!!

    Okay so everytime I put a cd or dvd into my computer it doesn't read at all like does absolutely nothing. I THINK that's the drive I have..Can anyone help? Thanks if you can!!

    Optiarc CD-RW CRX880A ATA

    It says...
    "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

    Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available."

      My System SpecsSystem Spec

  2. #2

    Join Date : Dec 2008
    Posts : 43
    Windows Vista Home Premium SP2 64-bit
    Local Time: 00:21
    usa us connecticut


    Re: Help with cd/dvd - Not working!!

    The same thing happened to me on my Gateway laptop, but I have Optiarc AD-7563A. I resolved this issue by contacting Gateway live chat support. They told me the following: open regedit (Registry Editor) and navigate to HKLM\System\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} and to delete values UpperFilter and/or LowerFilter. I then rebooted and problem solved. The long string of letters and numbers will probably be different for your Optiarc model. I suggest contacting your computer manufacturer and trying to get live chat support. Let me know how it works out.

      My System SpecsSystem Spec

Help with cd/dvd - Not working!!
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