Windows Vista Forums

Window live onecare won't start

  1. #1


    JohnW Guest

    Window live onecare won't start

    I was running Windows live Onecare under XP sp2. When I upgraded to Vista,
    Onecare would not start. I tried rebooting and it still wouldn't start. I
    tried uninstalling Onecare and it wouldn't uninstall. I ran all the
    compatibility scans before and during the upgrade and there was no mention of
    Onecare being an issue. Otherwise the upgrade went very well. Is there a
    way out of this situation other than a clean install of Vista? Thanks

      My System SpecsSystem Spec

  2.   


  3. #2


    Colin Barnhorst Guest

    Re: Window live onecare won't start

    ALL antivirus programs must be uninstalled BEFORE running an upgrade. In
    fact any app that monitors the system should be uninstalled.

    "JohnW" <JohnW@discussions.microsoft.com> wrote in message
    news:3FFF2FC2-356E-4563-AE74-D970CE8E20F3@microsoft.com...
    >I was running Windows live Onecare under XP sp2. When I upgraded to Vista,
    > Onecare would not start. I tried rebooting and it still wouldn't start.
    > I
    > tried uninstalling Onecare and it wouldn't uninstall. I ran all the
    > compatibility scans before and during the upgrade and there was no mention
    > of
    > Onecare being an issue. Otherwise the upgrade went very well. Is there a
    > way out of this situation other than a clean install of Vista? Thanks



      My System SpecsSystem Spec

  4. #3


    jimmuh Guest

    Re: Window live onecare won't start

    Yeah, I forgot to mention that. It's why I asked about the upgrade advisor. I
    thought it would provide a warning. Does it?

    I wouldn't know, really. I've only done clean installations of Vista and
    wasn't interested in finding out whether a given piece of software would work
    with it until AFTER the OS was in place and working.

    "Colin Barnhorst" wrote:

    > ALL antivirus programs must be uninstalled BEFORE running an upgrade. In
    > fact any app that monitors the system should be uninstalled.
    >
    > "JohnW" <JohnW@discussions.microsoft.com> wrote in message
    > news:3FFF2FC2-356E-4563-AE74-D970CE8E20F3@microsoft.com...
    > >I was running Windows live Onecare under XP sp2. When I upgraded to Vista,
    > > Onecare would not start. I tried rebooting and it still wouldn't start.
    > > I
    > > tried uninstalling Onecare and it wouldn't uninstall. I ran all the
    > > compatibility scans before and during the upgrade and there was no mention
    > > of
    > > Onecare being an issue. Otherwise the upgrade went very well. Is there a
    > > way out of this situation other than a clean install of Vista? Thanks

    >


      My System SpecsSystem Spec

  5. #4


    Carey Frisch [MVP] Guest

    Re: Window live onecare won't start

    Please visit the Windows OneCare Forum:
    http://forums.microsoft.com/WindowsO....aspx?SiteID=2

    --
    Carey Frisch
    Microsoft MVP
    Windows Shell/User

    --------------------------------------------------------------------------------------

    "JohnW" wrote:


    I was running Windows live Onecare under XP sp2. When I upgraded to Vista,
    Onecare would not start. I tried rebooting and it still wouldn't start. I
    tried uninstalling Onecare and it wouldn't uninstall. I ran all the
    compatibility scans before and during the upgrade and there was no mention of
    Onecare being an issue. Otherwise the upgrade went very well. Is there a
    way out of this situation other than a clean install of Vista? Thanks

      My System SpecsSystem Spec

  6. #5


    Reyede Guest

    Re: Window live onecare won't start

    Soon, not all will need to be uninstalled.

    Reyede

    "Colin Barnhorst" <colinbarharst@msn.com> wrote in message
    news:AD2F4399-80A3-403C-B702-0E4B51413182@microsoft.com...
    > ALL antivirus programs must be uninstalled BEFORE running an upgrade. In
    > fact any app that monitors the system should be uninstalled.
    >
    > "JohnW" <JohnW@discussions.microsoft.com> wrote in message
    > news:3FFF2FC2-356E-4563-AE74-D970CE8E20F3@microsoft.com...
    >>I was running Windows live Onecare under XP sp2. When I upgraded to
    >>Vista,
    >> Onecare would not start. I tried rebooting and it still wouldn't start.
    >> I
    >> tried uninstalling Onecare and it wouldn't uninstall. I ran all the
    >> compatibility scans before and during the upgrade and there was no
    >> mention of
    >> Onecare being an issue. Otherwise the upgrade went very well. Is there
    >> a
    >> way out of this situation other than a clean install of Vista? Thanks

    >



      My System SpecsSystem Spec

  7. #6


    Colin Barnhorst Guest

    Re: Window live onecare won't start

    When you select the upgrade option you get a Compatability Report that tells
    you what you must uninstall or update and advises you what may not work
    correctly after the upgrade (the database does not include all possible
    apps).

    "jimmuh" <jimmuh@discussions.microsoft.com> wrote in message
    news:010139E2-B655-4255-BC1B-2A8424DC72B0@microsoft.com...
    > Yeah, I forgot to mention that. It's why I asked about the upgrade
    > advisor. I
    > thought it would provide a warning. Does it?
    >
    > I wouldn't know, really. I've only done clean installations of Vista and
    > wasn't interested in finding out whether a given piece of software would
    > work
    > with it until AFTER the OS was in place and working.
    >



      My System SpecsSystem Spec

  8. #7


    Kevin Spencer Guest

    Re: Window live onecare won't start

    I had a similar problem, except that I also had Windows Defender installed.
    After the upgrade, even with the help of the Windows Live OneCare support
    people, I was unable to install Windows Live OneCare 1.5 beta (the only
    version available at the time). I ended up completely uninstalling Defender
    as well, which crippled several of the OS functions. So, I ran the Setup
    disk and performed an "upgrade" install from Vista to Vista, after I had
    removed all traces of Windows Live OneCare. Defender came back (it is part
    of the OS), and everything seems fine at the moment, although I still
    haven't tried to install Windows Live OneCare yet, because I understand the
    RTM will be released within the week, and I don't want to take any chances.

    I believe the problem began with having both Windows Live OneCare and
    Defender installed on XP prior to doing the update. The Upgrade Advisor did
    mention to uninstall any AV programs, but nothing about Defender. At this
    point, I'm not entirely sure what steps I took prior to doing the upgrade,
    but I suspect it may have been Defender that caused the issue.

    --
    HTH,

    Kevin Spencer
    Microsoft MVP
    Bit Player
    http://unclechutney.blogspot.com

    In case of Minimalism, break Philip Glass.

    "JohnW" <JohnW@discussions.microsoft.com> wrote in message
    news:3FFF2FC2-356E-4563-AE74-D970CE8E20F3@microsoft.com...
    >I was running Windows live Onecare under XP sp2. When I upgraded to Vista,
    > Onecare would not start. I tried rebooting and it still wouldn't start.
    > I
    > tried uninstalling Onecare and it wouldn't uninstall. I ran all the
    > compatibility scans before and during the upgrade and there was no mention
    > of
    > Onecare being an issue. Otherwise the upgrade went very well. Is there a
    > way out of this situation other than a clean install of Vista? Thanks




      My System SpecsSystem Spec


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